Attachment 1 - Performance Work Statement.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Contents Project Title General Information

1.0 Background and Purpose

2.0 Definitions

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Deliverable / Schedule

5.0 Government Furnished

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 - Electronic and Information Technology Standards

11.0 Performance Requirement Measures

Attachment

Project Title

RMRS Bozeman Forestry Sciences Laboratory Janitorial Contract

General Information

1.0 Background and Purpose

Provide an overview of the program or initiative, including goals and objectives, phases of the initiatives or requirement.

The RMRS Bozeman lab houses a number of employees in both office and laboratory spaces. We are seeking to procure recurring janitorial services to keep the facility in safe and sanitary condition.

2.0 Definitions

Define any acronyms being used; provide both the acronym and the words represented by the acronym. Explain any special terms or phrases used.

Acronyms are identified and defined within the body of the document.

Contractor Requirements

3.0 Technical Requirements / Tasks

State each objective, task, or activity. Identify expected or desired outcome(s). Include provisions for the contractor to comply with all relevant quality standards. Identify any specific skill requirements needed to successfully complete the work.

5 SPECIFIC TASKS.

5.1 GENERAL. The Contractor shall provide all management, tools, equipment, supplies, and labor necessary to ensure that custodial services are performed at the Bozeman Forestry Sciences Laboratory. The Contractor shall provide a separate set of tools and equipment necessary to clean the restrooms and shower facilities which will not be used for all other cleaning referred to in this performance work statement. The Contractor shall perform the required custodial services of this contract between the hours of Monday – Friday 5:00 p.m to midnight and Saturday and Sunday between 6:00 a.m. and midnight in accordance with the terms of this Performance Work Statement (PWS). The tasks and frequencies of the work are listed in the Task and Frequency list.

5.1.1 AREAS UNDER REPAIR/REMODELING. The Contractor shall not be required to perform custodial duties in an area that is under repair or being remodeled. When an area is under repair or being remodeled, the Contractor will not be paid for this area.

5.1.2 FREQUENCY OF CUSTODIAL SERVICES. All regular services shall occur in accordance with the cleaning schedule proposed by the contractor for all custodial services. At a minimum the tasks outlined in Section 1 of the Task and Frequency chart shall be performed twice weekly, on Tuesday and Friday evenings. These days shall remain unchanged through the life of the contract except as the Government and Contractor shall otherwise agree. The Contractor is not required to perform custodial services on Federal holidays. A list of Federal holidays is provided in Section H. If the Contractor chooses not to perform the scheduled service on the Federal holiday, the scheduled service must be performed on the next calendar day.

5.1.3 MANAGEMENT. The Contractor shall provide the service of work scheduling. The Task and Frequency chart shall be the basis for scheduling cleaning tasks in the specified buildings and areas. The Contractor shall provide adequate supervision of its employees to ensure complete and satisfactory performance of all work in accordance with the terms and conditions of the contract.

5.1.4 CLEANING SCHEDULES. The Contractor shall submit a written schedule to the COR of the days and times the building(s) on the contract is to be cleaned. This schedule shall include planned projection timelines of monthly, quarterly, semi-annual and annual tasks. This schedule shall be submitted within five (5) working days after the start of the contract. A new schedule will be submitted within five (5) working days before changes to the schedule are made.

5.2 CLEANING TASKS. All cleaning tasks shall be accomplished as stated below. When areas are cleaned for the first time under this contract, the Contractor shall remove all residual and accumulated dirt even though it may have existed prior to the contract start date. Contractor shall also strip, seal, and re-wax all areas requiring immediate attention and perform the specific tasks as follows:

5.2.1 FLOORS. All floors accessible to floor machines, unless otherwise shown in Task and Frequency Chart as having carpet, shall receive floor maintenance. After receiving floor maintenance, the entire floor shall have a uniform, glossy appearance, and be free of scuffmarks, heel marks, and other stains and discolorations. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, corners, wall abutments, baseboards, and areas behind radiators and pipes, etc. Chairs, trash receptacles, and easily removable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their proper position when all operations have been completed. Floor maintenance includes sweeping, dust mopping, damp mopping, wet mopping, and buffing as required to achieve the above stated results. Note: RM 6 and Breakroom are no-wax Marmoleum with special cleaning requirements.

5.2.1.1 Sweep/Dust Mop Floors. All accessible floor areas shall be swept or dust mopped. After the floor has been swept or dust mopped, the entire floor surface, including corners and abutments shall be free of litter, dust, and debris.

Chairs, trash receptacles, and easily movable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their proper position when all operations have been completed.

5.2.1.2 Mop Floors. All accessible floor areas shall be damp and/or wet mopped. Chairs, trash receptacles, and easily movable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their proper position when all operations have been completed. After being mopped, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film debris, or standing water.

There shall be no splash marks or mop streaks on furniture, equipment, walls, baseboards, etc., or mop stands remaining in the area. Do not wet mop wood or carpeted floors. All floors shall be free of all grime, soils, perspiration marks, water spots, scuffmarks, and lotion residue and free of odor.

5.2.1.3 Strip, scrub, seal, and wax floors. Strip, scrub, seal, and wax floors according to the Task and Frequency Chart, maintaining a glossy appearance. A uniform glossy appearance is free of scuffmarks, heel marks, wax buildup, and other stains and discolorations. Moveable objects shall be moved prior to waxing and returned to the proper position after waxing. Floor surfaces (RM 6 and Breakroom) requiring no-wax shall be maintained in accordance with industry standards.

5.2.1.4 All floors shall be re-waxed or spray cleaned and buffed according to timeframes listed in the Task and Frequency Chart.

5.2.1.5 Sealing of floors shall be done according to industry standards. Floors shall be sealed and over-coated with non-skid wax or floor finish.

5.2.1.6 All carpeted surfaces shall be vacuumed and free of all visible lint, litter, soil, and imbedded grit. Area and throw rugs are to receive service also. Rugs, mats, and runners in excess of 20 pounds shall be moved by more than one person and cleaned underneath.

5.2.2 TRASH. All trash receptacles shall be emptied and returned to their original location. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. A spare liner shall be kept in the bottom of each receptacle. Boxes, no larger than two (2) cubic feet, cans, and papers placed near trash receptacle shall be removed if clearly marked "trash". All debris or liquids remaining in trash receptacle due to a leaky plastic bag shall be removed.

Trash shall be disposed of in a secured plastic bag. The Contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such trash collection. All refuse collected shall be disposed of in the Government provided trash dumpster outside the building. Trash shall be emptied from all wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free. At a minimum, all trash receptacles should be damp wiped once per quarter.

5.2.3 LOW DUSTING AND HIGH DUSTING. Low dusting shall be performed in accordance with the Task and Frequency Chart and includes areas under six (6) feet in height. High dusting shall be performed in accordance with Task and Frequency Chart and includes areas six (6) feet to twelve (12) feet in height. Any area requiring dusting above twelve

(12) feet in height will be a special task cleaning requirement. All surfaces, such as window sills, window blinds, hand rails, wood strips, door frames, exposed piping, light fixtures, covers and diffusers, ceilings, walls, lockers, pictures and plaques shall be free of lint, dust, dirt, cobwebs, and other accumulated soils. Fluorescent light fixtures shall be free of cobwebs and insects.

5.2.3.1 Dusting, cleaning, and polishing furniture shall be performed in accordance with the Task and Frequency Chart

5.2.4 FOOD SERVICE AREA. Clean and sanitize food service area, to include the counter top, sink and table, and refilling of the paper towel and soap dispenser.

5.2.5 GLASS. Glass shall be cleaned on all exposed glass surfaces in accordance with the Task and Frequency Chart. All Lucite, plastic, or any transparent materials used will be considered glass. After cleaning, there shall be no traces of dust, dirt, smudges, film, tape, streaks, watermarks, or other foreign matter.

5.2.5.1 Glass shall be cleaned on hanging pictures and mirrors.

5.2.6 METAL SURFACES. Brass, aluminum, stainless steel, and other metal surfaces, such as push plates, metal plates, etc., shall be cleaned and polished with a polish that does not contain surface-damaging abrasives.

5.2.7 DRINKING FOUNTAINS. Clean and disinfect all porcelain and polished metal surfaces, including the cabinet, percolator orifices and drains. After cleaning, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious soil.

5.2.8 RESTROOMS AND SHOWER ROOM. All restrooms and shower room shall be thoroughly scrubbed and disinfected as required in the Task and Frequency Chart. Completely damp clean and disinfect all surfaces of janitor sink, wash bowls, toilet bowls and seats, urinal, lavatories, shower, dispensers, plumbing fixtures, partitions, doors, walls, polished exposed piping, mirrors, and other such surfaces, using germicidal detergent and shall be cleaned and polished with a polish that does not contain surface-damaging abrasives. Disinfect all surfaces of partitions, stalls, stall doors, entry doors (to include handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinal, and toilets. After cleaning, receptacles will be left free of deposits, dirt, smudges and streaks, soap film, dust, soils, graffiti, scum, and odors. All bright metal finishes such as faucets, pipes, fittings and hardware shall be kept in a bright and clean condition.

5.2.8.1 Descale shower, toilet bowls, and urinal. Services include cleaning and disinfecting as indicated in paragraph

5.2.8 above, which are performed prior to descaling. Descaling shall be performed as required in the Task and Frequency Chart. After descaling, the entire surface shall be free from streaks, stain, scale, scum, urine deposits, mineral deposits, and rust stains.

5.2.8.2 Sweep and mop floor. After sweeping and mopping, the entire surface including grout shall be free from litter, dust, and foreign debris. Grout on wall and floor tiles shall be free from dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirls, marks, detergent, residue, or any evidence of soil, stain, film, or standing water. Easily movable items shall be tilted or moved aside to sweep and damp mop underneath. Restroom floors shall be stripped, scrubbed, waxed, etc., to maintain sanitary conditions and a clean, uniform appearance. Every time the restrooms and shower are cleaned, floors will be swept and mopped.

5.2.8.3 Strip, scrub, seal, and wax floors. Strip, scrub, seal, and wax floors according to the Task and Frequency chart, maintaining a glossy appearance. A uniform glossy appearance is free of scuffmarks, heel marks, wax buildup, and other stains and discolorations. Floor surfaces requiring no wax application shall be maintained in accordance with the manufacturers recommended application procedures. Moveable objects shall be moved prior to waxing. This task will be performed in accordance with the requirements set forth in the Task and Frequency Chart.

5.2.8.3.1 All floors shall be re-waxed or spray cleaned and buffed according to timeframes listed in the Task and Frequency chart . This task will be performed annually on all vinyl and linoleum floors.

5.2.8.4 Remove trash. All trash receptacles, including those receptacles used for paper towels, shall be emptied and returned to their original location with Government provided plastic liners. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. Boxes, no larger than two (2) cubic feet, cans, and papers placed near trash receptacle shall be removed if clearly marked "trash." All debris or liquids remaining in trash receptacle due to a leaky plastic bag shall be removed. Trash shall be disposed of in a secured plastic bag. The Contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such trash collection. All refuse collected shall be disposed of in the nearest trash dumpster outside the building. Trash shall be emptied from all wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free. Every time the restrooms and shower are cleaned, trash will be removed.

5.2.8.5 Restock restrooms, as necessary, in accordance with the Task and Frequency chart.

5.2.9 STAIRWELLS AND/OR LANDINGS. Clean stairwells and/or landings, to include floors, railings, and glass in the doors. All floor surfaces shall be maintained and free of lint, dust, dirt, and debris. Grease and grime shall be removed from metal or rubber stair guards, handrails, and baseboards. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance.

5.2.10 BUILDING ENTRANCES: Clean building entrances, to include floors, mats, and glass doors.

5.2.11 GENERAL SPOT CLEANING: Contractor personnel shall perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to the removing of, or cleaning of smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, and fixtures. Germicidal detergent shall be used in restrooms, locker rooms, break areas, and drinking fountains. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of removed soil.

The janitor closet used by the Contractor shall be kept neat and orderly.

5.2.12 CHANGING OF BURNED OUT LIGHT BULBS: Contractor personnel shall perform inspection of all fluorescent light bulbs at the Bozeman Forestry Sciences Laboratory. Any light bulb(s) that appear to be in non-working condition, including no light or dimmed lighting with associated flickering, shall be replaced immediately. The non functioning bulb shall be stored in a used bulb box and the box shall be placed at the bottom of the north stairwell for Government disposal. At no time shall fluorescent bulbs be discarded in dumpsters, trash cans or under the stairwell.

4.0 Deliverable / Schedule

See attached Task and Frequency List for specifics of task completion and schedule.

5.0 Government Furnished

List any government-furnished support, data, property or facilities. Describe government responsibility for reviewing and approving reports and final products generated under the contract. If the contractor will require access to government facilities, identify the facility location and specific area. Identify any federal holidays or other times when access may be restricted.

3.1 GENERAL. The Government will provide the facilities as set forth in paragraph 3.2.

3.2 FACILITIES. The Government will furnish the Contractor with an area to use for storage of equipment and supplies.

Access key cards will be issued for entrance to the main building. A master key will be issued for access to internal areas.

The Contractor shall not make any structural changes to the storage area without written approval of the Program Manger through the CO. Structural repairs required during the term of the contract shall be reported to the COR for appropriate action. The Contractor shall reimburse the Government for repairs not attributable to fair wear and tear for the facilities provided.

3.2.1 Within five (5) working days after contract start date, the Contractor and COR will conduct a joint building condition repair inventory inspection. Building facility condition, damage, and repair requirements will be recorded and the record signed by the Contractor and the COR.

3.2.2 Within fifteen (15) working days prior to the end of a contract period, the Contractor and the COR shall conduct a joint condition inventory of all building facilities furnished to the Contractor. All damage (other than fair wear and tear) which was nonexistent at the time of contract start date and/or building possession date will be documented and signed by the Contractor and the COR. Any damage noted at this time, which resulted through other than fair wear and tear, shall be corrected or repaired at the Contractor's expense.

3.2.3 The Government will provide a janitorial closet. This closet is located in the main building. The Contractor shall not change the locks at any time and shall notify the CO immediately if items are missing from the closet or if it appears that someone other than the Contractor and his/her employees is gaining access to the space.

6.0 Travel

Identify any travel requirements, locations involved, number of trips (if known), and duration of anticipated travel. Specify responsibility for travel reimbursement, e.g., the contractor or the Government. If the travel will be reimbursed by the Government, discuss the method of reimbursement, e.g., in accordance with Federal/agency travel regulations. State the Government official authorized to approve contractor travel, e.g., the Contracting Officer or Contracting Officer Representative.

Travel to and from worksite, suppliers, waste disposal facilities is not reimbursed beyond the terms of the contract.

7.0 Contractor’s Key Personnel

Describe positions which are considered key to successful performance of the contract and the information required to support key personnel qualifications, e.g., experience which correlates to SOW requirements, education, and past performance on similar projects. Specify if resumes are required and provide resume format if appropriate.

TBD

8.0 Security Requirements

Specify security requirements that apply to the contract performance. Specify the level of clearances required and identify positions that are applicable.

1.5. SECURITY. No rooms, buildings, or areas shall be left unattended during performance of cleaning duties.

Contractor personnel, upon completion of cleaning duties, will relock rooms, buildings, and areas. At no time shall Contractor personnel violate building areas or room security by propping open exterior doors and leaving them unattended during trash removal or other custodial operations. Contractor personnel shall assure lights are off and windows and doors are secured upon completion of work in an area.

9.0 Data Rights

If data is to be produced, furnished, acquired, or used in meeting contract requirements, delineate the respective rights and obligations of the government and the contractor regarding the use, production, and disclosure of that data.

Not applicable.

10.0 Section 508 - Electronic and Information Technology Standards If information technology is to be acquired, include language describing Section 508 requirements.

Not applicable.

11.0 Performance Requirement Measures

Indicate how the government will measure the contractor's performance for specific tasks or work critical to the mission essential items).

See attached Task and Frequency List document.

Attachment If applicable, include an Attachment stating Evaluation Factors and significant Subfactors representing the key areas of importance and emphasis to be considered in the source selection decision.