Questions and Answers for 1232SA26Q0252.docx

This is a Questions and Answers document for Solicitation 1232SA26Q0252, a Request for Quotation (RFQ) issued by the USDA-ARS Eastern Regional Research Center (ERRC) in Wyndmoor, PA for Phone Systems Support services. The solicitation is a Total Small Business Set-Aside with a size standard of $34 million under NAICS code 811210.

The contract requires maintenance and support services for the ERRC's VoIP Mitel telephone system. An incumbent contractor currently maintains all licensing through June 2026, and transition support will be required. The contractor must provide response times of ASAP within 24 hours for support requests. System servicing is required during ERRC normal business hours of 7:30-16:30, Monday through Friday, though the contractor must ensure the system supports the ERRC mission twenty-four hours per day, seven days a week. The contractor shall interface with the purchaser's long-distance provider and local operating company to resolve problems and provide all necessary labor, supervision, equipment, and parts. Support is required on an as-needed basis with no dedicated on-site presence mandated. The government will furnish workspace, computer, and telephone access to the contractor, available between 6:00 a.m. and 6:00 p.m., Monday through Friday.