12138 GSEM PWS 2 Dec 2024 DRAFT.pdf

DRAFT

Performance Work Statement

309 Aircraft Maintenance Group

In Support of

Ground Support Equipment Mechanic(s) for

575 AMXS (T-38) at Joint-Base San Antonio- Randolph AFB, Texas

3 Dec 2024

12138

BLANK

INTRODUCTION

PERFORMANCE REQUIREMENTS

TECHNICAL REQUIREMENTS

GENERAL REQUIREMENTS

CONTRACTOR PROGRAM MANAGEMENT

SAFETY

SECURITY

QUALITY CONTROL

GOVERNMENT FURNISHED EQUIPMENT/ PROPERTY/ MATERIALS

(GFE/GFP/GFM)

REPORTS

DELIVERABLES

SERVICES SUMMARY TABLE

LIST OF ATTACHMENTS

ATTACHMENT 01 – CERTIFICATE OF

SERVICE……………………………………………………………………………………….21

ATTACHMENT 02 – CONTRACTOR NONDISCLOSURE

AGREEMENT………………………………………………………………………………….22

ATTACHMENT 03 – COMMON ACCESS CARD

INSTRUCTIONS……………………………………………………………………………….24

APPENDIX A – ACRONYM

LIST………………………………………….…………………………………………………26

APPENDIX B – Ground Support Equipment List.………………………………………….………………………………………………….27

APPENDIX C - SAFETY, FIRE PROTECTION AND HEALTH SPECIFICATION

INDUSTRIAL SAFETY

REQUIREMENTS………………...………………………………………………………...….28

INTRODUCTION

Purpose The purpose of this effort is to provide inspection, maintenance and handling support for Ground Support Equipment Mechanic(s) (GSEM) to the 575 AMXS/T-38, Joint-Base San Antonio-Randolph (JBSA-Randolph) Air Force Base (AFB), in support of the T-38 workload. The contractor shall supply skilled labor in support of production operations for depot maintenance IAW the Minimum Team Compliment (MTC) as shown in Table 2.3.

This requirement will not include personal services or inherently governmental functions.

Scope The contractor will be responsible for inspecting and maintaining a wide range of Ground Support Equipment (GSE) for the T-38 workload, to include but not limited to wing sleds used to flip aircraft wings; dollies and racks used to store engines, vertical stabilizers, canopies, wings, belly cradles and cribs used to stabilize aircraft that are not installed in jigs, and fuselage transport sled and dollies. The contractor shall not support United States Air Force (USAF)-standard Aerospace Ground Equipment (AGE) that the Government already maintains as part of a Host/Tenant Support Agreement or other equipment that is under manufacturer support contracts/warranty.

The contractor shall read and interpret blueprint, technical data, and engineering process orders to perform installation and maintenance, set-up configuration and teardown operations on assigned equipment, perform visual and mechanical inspections, identify and appropriately treat corrosion, perform precision measurements and leveling operations, and service tooling sets and maintenance platforms. The contractor shall comply with established technical guidance and maintain 100% accountability of all work performed.

Background The 575th Aircraft Maintenance Squadron at JBSA-Randolph AFB, TX performs depot-level modifications, repairs and overhauls on the T-38 Talon aircraft. In support of these activities, the squadron owns and maintains a wide variety of specialized ground support equipment and tooling that is not supported by standard AGE or Facilities Maintenance shop(s). This causes aircraft mechanics to spend several hours per year inspecting, maintaining and setting up equipment and tooling; directly decreasing their availability to perform work on aircraft. This contract will enable dedicated support of the specialized ground support equipment and tooling by equipment maintainers to maximize the aircraft mechanics’ time on aircraft.

Non-Personal Services The Government will neither supervise nor direct contractor personnel. Under no circumstances the Government will not assign tasks to, or prepare work schedules for, individual contractor employees, the government will submit work assignments to the contractor supervisor or lead on-site at JBSA/Randolph. The contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute or are perceived to constitute personal services, or are outside the scope of this requirement, the contractor shall notify the Contract Officer Representative (COR) and Procurement Contract Officer (PCO) immediately.

Inherently Governmental Functions The contractor shall not perform any inherently governmental functions as defined by Federal Acquisition Regulation (FAR) Subpart 7.5. All program decisions shall be the sole responsibility of the Government. The contractor shall not counsel, mentor, make judgments and/or discretionary decisions or perform any other activities related to supervision of Government personnel. If the contractor believes that any actions constitute or are perceived to constitute inherently governmental functions, the contractor shall notify the PCO immediately.

Data Rights The Government shall have unlimited rights, in all drawings, designs, specifications, notes and other works developed in the performance of this contract, including the right to use same on any other Government design or construction without additional compensation to the contractor. At any time and per the COR request, any records, documents, and associated papers shall be available for review.

PERFORMANCE REQUIREMENTS

Program Management & Reporting

The contractor shall provide a management structure that enables contractor personnel to effectively perform the roles and responsibilities associated with the execution of this requirement. The contractor shall provide a management structure that ensures employees are present and engaged in appropriate tasks as identified in this PWS.

(CDRL)

Contractor Personnel

The contractor shall provide qualified personnel as specified in this requirement. The contractor shall be responsible for the selection, recruitment, hiring, assignment of duties, and reassignment of duties, transfer, supervision, management, control, and termination of contractor employees in performance of the requirements. Contractor personnel are employees of the contractor and under its administrative control and supervision. The contractor and its employees shall not supervise, direct or control the activities of Government personnel or the employees of any other contractor. The contractor shall minimize the impact of turnover for the labor categories listed below in table 2.3 and shall backfill any vacancy that occurs after award within 30 calendar days.

Minimum Team Complement (MTC)

The MTC is defined as the required minimum amount of staffing necessary for effective performance on this requirement. A MTC is provided in this PWS (Table 2.3). The Government will solely determine the MTC. The contractor shall ensure the MTC specified in the PWS is maintained throughout the requirement’s Period of Performance (POP).

The objective for this requirement is a fully manned workforce on day 1 of the effort. Additionally, the contractor shall not have a MTC discrepancy/deficiency in two consecutive months.

The contractor shall have a transition / ramp up period of 30 calendar days to be fully prepared to perform the requirements.

The contractor shall ensure all employees possess required training, qualifications, proficiency, and security clearances and satisfy all other access requirements. The contractor understands that any contractor employee may be immediately removed from, or denied access to any Government property, facility, or installation at the sole discretion of the Government.

The contractor shall ensure all proposed MTC positions which become vacated during the period of performance (PoP) are backfilled within 30 calendar days.

The objective for backfilling position is 15 days.

The contractor shall manage their employees and provide supervision IAW this requirement. The contractor shall staff an on-site supervisor and working lead to be responsible for workload assignments to ensure the non-personal services element of this contract.

The minimum standard for site supervision shall be met when site supervision for this requirement is on-site on day 1 of contract PoP and does not have a supervisory absence/vacancy longer than 30 calendar days.

Table 2.3 Minimum Team Compliment (MTC)

Skill Title

SCA

Code

Workload Supported / Location

Shift Schedule

PWS

Reference

Contractor Manpower Equivalent

(CME)

Total Hours

Workload New/

Existing

Secret Clearance

Base Year

Supervisor Ground Support

Equipment Mechanic

23380

Maintenance Support Areas buildings 70, 72, 75, 76, 82, 83, 229, 241

Day 0530-

3.1 -3.3 1 1,992 Existing /New N/A

Lead Ground Support

Equipment Mechanic

23380

Maintenance Support Areas buildings 70, 72, 75, 76, 82, 83, 229, 241

Day 0530-

3.1 – 3.3 1 1,992 Existing /New N/A

Ground Support

Equipment Mechanic

23380

Maintenance Support Areas buildings 70, 72, 75, 76, 82, 83, 229, 241

Day 0530-

3.1 & 3.3 6 11,952 Existing /New N/A

Over & above 23380 600

Total for Base Year 16,536

****The Minimum Team Compliment for the Option Years will be calculated the same as the base year requirement for a total of eight (8) CMEs at 1,992 hours per CME****.

Performance Standards The contractor shall meet or exceed the performance standards in the basic PWS.

The contractor shall meet the required deadlines/due dates and adhere to schedules for provided services as specified in the PWS. The contractor shall have no more than one (1) validated customer complaint for timeliness within a quarterly period from the start of the requirement’s PoP.

The contractor shall accurately and efficiently provide the required services with minimal errors and IAW applicable guidance/regulations and/or Government Standards of Work. The contractor shall have no more than one

(1) validated customer complaint for repeated errors which negatively impact production, required processes, or workload within a quarterly period from the start of the requirement’s PoP.

TECHNICAL REQUIREMENTS

The contractor shall provide inspection, maintenance and handling support for designated GSE to 575 AMXS, JBSA-Randolph AFB per the above MTC. The 575 AMXS has identified GSE in Appendix B. Due to the nature of depot workload, the Government requires the flexibility to add GSE to this effort to accommodate workload requirements. The Government will provide the contractor written notification of the additional GSE.

The Contractor shall comply with all guidance, publications, regulations and operating instructions (including subsequent revisions or updates) provided by the Government or referenced in this PWS.

Ground Support Equipment Mechanic

The contractor shall perform scheduled and unscheduled maintenance on designated GSE. Maintenance shall include but is not limited to:

• Inspects, tests, and operates equipment to determine serviceability and proper functions

• Removes, disassembles, repairs, cleans, treats for corrosion and assembles

• Performs precision alignments and other precision measuring devices, and reinstalls equipment accessories and components

• Stencils and marks equipment

• Services equipment with grease, oil, hydraulic fluid, pressurized gases, etc. as required

• Diagnose malfunctions and perform common repairs on assigned equipment

• Diagnose mechanical, pneudraulic and electronic circuitry malfunctions using, but not limited to visual and auditory senses, and test equipment before assigning repair action

• Inspect and approves completed maintenance actions

• Prepares equipment for storage, shipment, and transport

• Solves repair problems by studying drawings, wiring diagrams, schematics, and technical publications

For all services that require an off-base provider or requires the service to be performed off-base, the contractor shall provide written notification to the COR that specifies the GSE the required service(s), the reason why the service cannot be accomplished internally, a recommended service provider and an estimated cost. The Government is responsible for the logistics and handling of the GSE to and from the off-base provider. The COR will notify the contractor when the GSE has returned and the contractor shall inspect the serviced GSE, document the service in Facility and Equipment Management System (FEMS) and place the GSE back in operations.

The contractor shall only use Government provided tools. The contractor shall provide written request for required tools that were not provided. The contractor will be required to use specialize tools that are located in the Tool Cribs.

Contractor shall complete the required training prior to checking out tools.

Contractor shall adhere to Section 4.9, Shared Property, when using shared property. The contractor shall comply with all applicable AFI’s (Air Force

Instructions) involving the usage, storage, maintenance, and reporting lost tool while using Government provided tools.

The contractor shall use Government-prescribed automated maintenance systems

(i.e. Facility and Equipment Management System (FEMS)) and hard copy records (i.e. AFTO Form 244) to monitor maintenance trends, analyze equipment requirements, maintain equipment records, and document maintenance actions.

Contractor shall analyze and repair ground support equipment using conventional and digital multi-meters, common hand tools, tensiometers, floor and bench-mounted drills/mills/grinders/machine press brakes, and specialized test sets. Performs serviceability checks. The contractor shall determine equipment serviceability criteria in consultation with Government engineering resources when existing guidance is insufficient.

The contractor shall use local Government approved hazardous waste disposal sites to dispose of hazardous waste. The contractor shall store, handle and use hazardous material and waste according to local, state, and federal environmental policy, standards and regulations.

The contractor shall establish a 575 AMXS GSE inventory listing in FEMS within 4 months After Receipt of Order (ARO). The contractor shall develop equipment profiles in FEMSs to include but not limited to GSE asset details (i.e.

serial number, model number, manufacturer, part number(s), asset locations, COTS manuals, governing maintenance documents, etc.), GSE’s Preventative Maintenance (PM) tasks (i.e. detailed instruction to complete PM, material required, PPE required, hazardous material handling and disposal instructions, labor hours, and etc.) and PM schedule (establish reoccurring schedule to generate work orders in IAW governing documents). The contractor shall use FEMS to generate and complete work orders. The PM work orders generated shall be based off the PM schedule. When unscheduled maintenance is required, the contractor shall generate unscheduled work orders in FEMS. The contractor shall annotate at a minimum on the work orders in FEMS the failure code (root cause of failure), maintenance performed, work log, materials used, labor hours, and constraints. The contractor shall log the GSE as Non-Mission Capable (NMC) on the work order in FEMS when the GSE is taken out of service for the PM or unscheduled maintenance. The contractor shall log the GSE as Fully Mission Capable (FMC) on the work order in FEMS when the GSE is place back in service. After the 575 GSE inventory listing is established in FEMS, the contractor shall maintain 100% accountability of all work performed on GSE in FEMS. The contractor shall comply to all FEMS policies, processes and guidelines put forth by the FEMS Hill Office of Primary Responsibility (OPR) and the FEMS Program Management Office (PMO)

The contractor shall ensure equipment is maintained and available in sufficient quantities at the time required to support Government-led aircraft and component maintenance actions. The contractor shall plan and organize equipment maintenance activities. The contractor shall coordinate and synchronize planned maintenance and servicing activities to fully support Government schedules.

The contractor shall interpret and implement policy directives and instructions pertaining to maintenance, including environmentally safe maintenance practices. The contractor shall determine resource requirements, including, training, equipment, and supplies.

The contact shall perform corrosion treatment IAW applicable Technical Order, service manual, and manufacturer’s instruction. If technical guidance does not exist, the contractor shall work with appropriate Government personnel (i.e.

engineers) to determine the appropriate corrosion treatment method. If the corrosion treatment needs to be outsourced to a third-party vender, the contractor shall provide a written request to the Government specifying the GSE, the treatment method, the warranted technical guidance, recommended service provider and an estimated cost.

The contractor shall prioritize the maintenance and inspection on the Aircraft Jig

I & II (AJI and AJII) to ensure prompt support. The contractor shall provide written notification to the COR when tasks for AJI and AJII are complete and ready for inspection.

The contractor shall provide written request to the COR to send GSE off base to be serviced. The contractor shall work with the COR to ship the GSE to the service provider.

Qualifications

The contractor personnel must have knowledge of: principles of electricity, electronics, general mechanics, pneumatics, hydraulics, material properties, and causes/types of corrosion; troubleshooting, inspecting, repairing, and modifying equipment; use of automated maintenance systems; application of maintenance management techniques; interpretation of maintenance directives, technical publications, drawings, wiring diagrams and schematics; and proper identification, handling, use and disposal of hazardous waste materials.

Certifications/Licenses The contractor personnel will not be required to possess Professional Certifications and/or Licenses in support of this requirement.

Ground Support Equipment Mechanic Supervisor

The supervisor shall perform all the duties and responsibilities stated in Section

3.1. The contractor Site Supervisor shall assume full responsibility for the management and oversite of all contractor personnel in accordance with (IAW) the basic and option requirements. The site supervisor shall be responsible for workload assignments to ensure the non-personal services element of this contract.

The supervisor shall perform support duties, oversight, and control of contract personnel. The supervisor is responsible for ensuring contract employees perform timely completion of assigned tasks as required. The supervisor shall receive work requirements for contract employees and delegate/assign according to skill set and ensure contract employees are available and trained for assigned work. The contractor is responsible for accident/incident reporting, attending required meetings, and act as single point of contact for interfacing with Government leadership.

The site Supervisor shall manage all aspects of personnel administration for the contractor team, including recruitment, onboarding, training, performance evaluation, and professional development. It is imperative that the site Supervisor ensures all contractor personnel possess the necessary qualifications, proficiency, and security clearances to perform their assigned duties effectively.

The site Supervisor shall implement and enforce all safety protocols and programs, including adherence to Occupational Safety and Health Administration (OSHA) standards, Air Force Instructions (AFIs), and the Air Force Voluntary Protection Program (VPP), to promote a safe and compliant work environment.

Acting as the primary liaison between the contractor and the Government, the site Supervisor shall attend all required meetings with Government officials, providing updates on maintenance activities, equipment status, and any issues that may affect mission support. The site Supervisor is responsible for preparing and submitting all required reports and documentation, such as Monthly Status Reports, safety plans, mishap reports, and equipment inventory updates within the Facility and Equipment Management System (FEMS). Accurate and timely communication is essential to maintain transparency and foster a collaborative relationship with the Government.

The site Supervisor shall establish and maintain an effective maintenance management program utilizing FEMS and other Government-prescribed automated systems. This includes ensuring that all maintenance actions are accurately documented, equipment profiles are up-to-date, preventive maintenance schedules are adhered to, and work orders are properly generated and closed out. The site Supervisor shall analyze maintenance trends, identify areas for improvement, and implement corrective actions to enhance the efficiency and reliability of GSE maintenance operations

3.2.6 In addition to technical responsibilities, the site Supervisor shall enforce strict compliance with all data rights and security requirements, safeguarding confidential, proprietary, and sensitive information as per the contract stipulations. The site Supervisor shall ensure that all hazardous materials and waste are handled and disposed of in accordance with local, state, and federal environmental policies, coordinating with appropriate Government personnel for any off-base services or specialized maintenance requirements.

3.2.7 Qualifications for the site Supervisor position include extensive knowledge and experience in the maintenance, inspection, and repair of aerospace ground support equipment. The site Supervisor must have a deep understanding of principles related to electricity, electronics, mechanics, pneumatics, hydraulics, material properties, and corrosion control. Demonstrated leadership and management skills are essential, with a proven track record of supervising maintenance personnel and coordinating complex maintenance activities within a high-tempo production environment.

3.2.8 The site Supervisor must possess excellent communication and interpersonal skills, capable of effectively interacting with a diverse range of Government personnel, contractors, and stakeholders. Proficiency in interpreting and applying technical manuals, blueprints, schematics, and maintenance directives is required. While specific professional certifications or licenses are not mandated for this position, the site Supervisor must ensure compliance with all training and qualification requirements necessary to perform the duties outlined in this PWS.

3.2.9 In fulfilling these responsibilities, the site Supervisor plays a critical role in supporting the mission of the 575th AMXS by ensuring that all GSE is maintained to the highest standards, thereby maximizing the availability of aircraft mechanics to perform their primary duties on the T-38 aircraft. The site Supervisor's leadership directly contributes to the efficiency and effectiveness of depot-level maintenance operations, ultimately supporting the readiness and mission success of the United States Air Force.

3.2.10 The requirement shall be met when the site supervisor for this requirement is on site day 1 of PoP, and when no supervisory absence/vacancy of longer than 30 calendar days.

3.2.11 Qualifications

The contractor personnel must have senior knowledge of: principles of electricity, electronics, general mechanics, pneumatics, hydraulics, material properties, and causes/types of corrosion; troubleshooting, inspecting, repairing, and modifying equipment; use of automated maintenance systems; application of maintenance management techniques; interpretation of maintenance directives, technical publications, drawings, wiring diagrams and schematics; and proper identification, handling, use, and disposal of hazardous waste materials.

3.2.12 Ground Support Equipment Mechanic Lead

The Lead shall perform all the duties and responsibilities stated in Section 3.1.

The Lead shall perform lead support duties, oversight, and control of contract personnel when site supervision is absence or position is vacant. The lead shall be responsible for ensuring contract employees perform timely completion of assigned tasks as required. The lead shall receive work requirements for contract employees and delegate/assign according to skill set and ensure contract employees are available and/or trained for assigned work. The lead shall be responsible for accident/incident reporting, attending required meetings, and act as single point of contact for interfacing with Government leadership when the on-site supervisor is unable or vacant.

Schedule

The contractor shall adhere to all schedule timelines, milestones, delivery schedules and administrative requirements that contribute to, or effect schedule variance, to include scheduled on-time delivery of reports, data products, billing invoices, staffing of personnel, and action items.

GENERAL REQUIREMENTS

Applicable Documents The contractor shall obtain the forms and publications expressly required to perform the work on this contract via the internet at AF e-publishing website: http://www.e-publishing.af.mil/ and electronic Technical Information Management System (eTIMS). The contractor shall use the most current version of documents.

Compliance Documents

Reference Documents

Training Requirements

Government Provided Training The following table includes a list of current training requirements; however, additional training may be requested by the CO or COR during the performance of this PWS.

Course Title Description Method Duration New Hire Training

This is a general training mandatory for all contractor personnel working at Randolph

AFB.

In Class 8 hours

New Hire Training Production

This training is for all contractor personnel that will be working with or supporting production areas

In Class 16 hours

OPSEC Training All contractors who have access OO-ALC and GSU Facilities

On-line 1 Hour

Cyber Awareness Challenge

On -line 2 Hour

Document Number Document Title AFTO Form 244 Industrial/Support Equipment Order

Document Number Document Title See Appendix B Ground Support Equipment List http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/

Over and Above Overtime is defined as short-term work outside normal duty requirements to support mission activities to meet urgent customer needs. The Government will have urgent and emergent work requirements that may result in increased working hours. The COR will inform the contractor of upcoming extended hour requirements. The contractor shall ensure they can provide flexibility to meet extended work hours. Reporting and accounting of over and above shall be as completed per Certificate of Service (COS) (reference PWS Attachment 01) and delivered with the Monthly Status Report.

(CDRL A001– Monthly Status Reports)

Hours of Operation Normal workdays are Monday through Friday except US Federal holidays and other Government closure days. The contractor CMES normally work eight (8) hours per day, 40 hours per week. The contractors CME work hours will be 0700 through 1530 unless overtime is required or as directed by COR.

Federal Holidays The following Federal holidays are observed under this contract:

New Year’s Day 1 January Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Juneteenth 18 June Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

In the event that the contractor is prevented from performance as the result of an Executive Order or an Administrative leave determination that applies to the using activity, such time may not be charged to the contract.

If the duty location is closed, no contractor services will be provided unless authorized by the CO in writing. The contractor shall be responsible for notifying its employees of installation closures.

Enterprise-wide Contractor Manpower Reporting Application The contractor shall report ALL contractor labor hours (including subcontractor labor hours) by October 31st of each year required for performance of services provided under this requirement via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be recorded anytime during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

Uses and Safeguarding Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

Labor Expenses The contractor shall not incur labor expenses prior to the Period of Performance (PoP) start date. The intent of awarding prior to the PoP start date is to provide the Contractor time to obtain staffing, including any applicable relocation time, and process Common Access Cards (CAC) and clearance requirements.

Place of Performance Work shall be performed at the Government Installation, Joint Base San Antonio (JBSA) Randolph, AFB. The Government will furnish the following base support:

Organization Location # Workstations to be provided

Base Support Description (Furnished by the Government)

575th Aircraft Maintenance Squadron

JBSA-Randolph 1 Office space, desk, chair, file cabinets, telephone, e-mail, and Internet access. A computer with Windows and Microsoft Office, and Microsoft Project software, and a connection to a printer on the local area network (LAN).

Shared Property

This Shared Property of the Government is not considered Government Furnished Property (GFP) requiring property administration IAW FAR Parts 45 and 52.245 plus supplements.

However, this Shared Property of the Government will be administered IAW the provisions of this PWS and FAR 52.237-2, Protection of Government Buildings, Equipment, And Vegetation. The contractor shall comply with the contract terms and conditions and this

PWS.

The Government retains title to all Shared Property of the Government, until the Government properly disposes of this property as authorized by law and regulation. The Government will http://www.ecmra.mil/ maintain accountability (property records) for Government reporting requirements. The contractor shall ensure this property is secured at the close of each workday. If the contractor determines additional equipment is required, the contractor shall notify the COR in writing, of the applicable information/equipment required to accomplish the mission.

Depot Workload

Due to the nature of depot workload, the Government requires the flexibility to surge and decrease the MTC to accommodate workload requirements. To provide stability for the contractor, the Government reserves the right, but does not intend, to surge or decrease MTC levels during the first two or last two months of the task order PoP. The Government will give the contractor a minimum of two-week’s notice for decreases and appropriate ramp up time for surges as defined within the task order PWS.

Surge Workload: The Surge CLIN will be utilized to provide the Government the flexibility to add contractor personnel to the task order as well as bring back previously reduced skillsets. The Government reserves the right to but does not intend the number of surged personnel to exceed 125% of the original task order MTC. In the event a surge is required, the surge hours will be coordinated between the Contracting Officer and contractor. The surge hours will then be multiplied by the contract fixed hourly rate for the skillsets as established in the task order FFP Labor CLIN.

Decreased Workload: In the event of unanticipated workload reduction, the

Government reserves the right to reduce the task order MTC.

Reductions: For reductions of the task order MTC up to and including 25% of the original task order MTC, the remaining hours left on the task order PoP will be coordinated between the PCO and the contractor. The remaining hours will then be multiplied by the contract fixed hourly rate for the skillsets as established in the task order FFP Labor CLIN. Resulting amount will become the new FFP Labor CLIN amount for the remainder of the task order.

De-Scope: The Government reserves the right but does not intend to reduce the FTE of a Task Order after it has been awarded. The Government may direct the Contractor not to backfill vacated or unfilled positions at any time if they are no longer needed. This will not be counted against the Contractor’s calculated FTE level; however, the Contractor shall not bill for positions that do not require backfill.

Partial Termination If manning levels must be decreased below the original Task Order FTE, the Task Order requirement may be reduced as a result of Government/Contractor negotiations, or the Government may choose to terminate the contract for convenience IAW FAR Part 49.

CONTRACTOR PROGRAM MANAGEMENT

Identification of Personnel

The contractor shall identify an on-site Supervisor and Technical Lead who shall be responsible for the performance of this contract. The contractor shall submit a Personnel Roster to the COR within five (5) calendar days ARO, five (5) calendar days from the beginning of each month, and at the COR’s request.

• Name(s) and specify the on-site Supervisor and Technical Lead

• Start date/termination date.

• Training dates

Management of Personnel The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall provide for all management and support of contractor personnel.

The contractor shall maintain a stable workforce while minimizing the impact of any turnover and/or disruptions to the Government and/or mission. The contractor shall ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment. Upon notification of a pending vacancy, the contractor shall provide written documentation to the COR at least two weeks in advance of vacancy or sooner when possible. In the case of a no-notice departure, the contractor shall immediately notify the COR in writing. This written notification shall include the date and time the position will be vacant, anticipated replacement date, and management plan and correction action, if needed, to ensure task mission is not impacted or degraded. Additionally, the contractor shall fill the vacancy within 15 business days. If the vacancy cannot be filled within the required 15 business days, the contractor must provide written notification to CO and COR. In addition, the contractor shall backfill temporary vacancies due to extended vacation, sick leave, family emergencies, etc., longer than two weeks in duration with qualified personnel.

The CO may direct removal (permanent or temporary) of personnel for security, safety, or health reasons, upon discovery of fraudulent credentials/qualifications, or when contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person.

Contractor Employees The contractor’s employees shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. The contractor’s employees shall identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. The contractor’s employees shall identify themselves in meetings by adding the word “contractor” by their names on sign-in sheets.

Employee Qualifications The contractor shall employ fully qualified employees with the required knowledge and expertise as described in this PWS. The Contractor shall ensure all employees have been properly trained to effectively perform their assigned duties.

If Government- unique training is required to perform the contractors’ duties, then the COR will submit an approval request to the PCO, once approved the COR will coordinate the training with the government training office and contractor prior to attending and government provided training. The training may be provided by other Government agencies, other Air Force Bases, and/or commercially if the Functional Commander/Director determines it is in the best interest of the Government to provide the training to maintain consistency of Government and contractor employee knowledge, skills, and abilities. The Government may provide train-the-trainer courses to the contractor to meet requirements in this PWS.

Meeting Attendance The contractor shall participate in meetings, reviews, pertaining to the workload on as needed bases.

Business Relations The contractor shall successfully integrate and coordinate all activity needed to execute the requirement, the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, timely identification of issues in controversy, effective/responsive management of subcontractors, customer satisfaction, and professional and ethical behavior of the contractor management personnel.

5.7 Transition Plan

The contractor shall provide a transition plan as part of the initial proposal. The contractor shall make appropriate corrections and modifications to the plan and obtain acceptance of the plan by the PCO and PM.

(CDRL)

5.8 Ramp-up Plan

The ramp-up plan shall address how the contractor shall accomplish ramp up and phase out operations. The contractor shall ensure all employees possess required training, qualifications, proficiency and security clearances and satisfy all access requirements upon the start of Task Order PoP following the ramp-up period. If recruiting includes employees not currently employed by the contractor, the plan shall support the intent to hire. The contractor shall not exceed thirty (30) days following task order award to provide a fully trained staff.

5.9 Ramp-up

The contractor shall accomplish the following tasks within the initial ramp-up phase of the program: upon task order or otherwise agreed to the date the contractor shall have the required task order workforce (see paragraph 2.3), to fully prepare to perform. The workforce shall be prepared to perform thirty (30) calendar days fir existing TO and thirty (30) calendar days for new TO, depending upon the size of the required task order workforce, (see paragraph 2.3), or such time as may otherwise be agreed upon in writing to be fully prepared to perform the TO. The contractor shall ensure all employees possess required training, qualifications, proficiency and security clearances and satisfy all other access requirements.

The contractor understands that any contractor employee may be summarily and immediately removed from or denied access to any government property, facility and installation at the sole discretion of government authority if that authority determines such action is necessary to protect or preserve government property, safety and security, or to maintain good order and discipline.

5.10 For existing TOs the contractor shall hove no less than 90% of the required workforce fully prepared to perform the TO NLT the start of the TO. The remaining 10% shall be fully prepared to perform not to exceed NLT 30 days following TO award.

5.11 For new workload TOs the contractor shall have no less than 80% of the required workforce fully prepared to perform the TO at the start of the TO. The remaining 20% shall be fully prepared to perform not to exceed 30 calendar days following TO award.

5.12 the incoming contractor shall receive familiarization from the incumbent contractor if there is a change in contractor.

5.13 Phase Out

If there is a change in contractor support or the contract functional support is reverted to in-house support, the incumbent contractor shall provide a summary status briefing to familiarize the government personnel. If change in contractor, the incumbent contractor shall provide a summary status briefing to familiarize the incoming contractor. During the phase-out transition period, the incumbent shall be fully responsible for the requirements of the end of the TO PoP, and for the operation of training of mentoring of all contractors or Government personnel. The Phase Out Plan submittal due NLT ninety (90) days prior to phase-out end of contract.

5.13.1 The contractor shall cooperate and provide an orderly change over to the new contractor;

a recruitment notice may be placed in each facility by a new contractor for incumbent employees.

5.13.2 The incumbent contractor shall update all employees’ records in Defense Information System for Security (DISS) or follow-on system(s), ensuring record ownership release for those separating employees.

(CDRL) Management

SAFETY

General Safety Requirements The contractor shall implement a safety program that ensures protection of Government personnel and property (see Appendix C). In the event of an accident/mishap, the contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence. A written or emailed copy of the Mishap Report shall be sent within three (3) calendar days to the COR, who will forward it to Ogden Air Logistics Complex (OO-ALC) Randolph safety office for processing.

(CDRL A002 – Safety Plan)

In the event of an accident/mishap, the Contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence. The contractor shall notify government representative (COR, CO, PM, or other designated government POC) within 1 hour regarding any incidents or mishaps involving the safety of a worker, or any mishap at or exceeding $2,000.00 in material or labor costs. A written or email copy of the Mishap Report shall be sent within three (3) calendar days to the COR, who will forward it to OO-ALC / Randolph safety office.

The Contractor shall create an Incident/Mishap report in the event of any of the following:

• A condition or material fault that is a hazard to personnel, equipment and missions.

• Conditions which prevent proper operation of the equipment.

• When equipment does not perform to published, operational or maintenance standards.

• When a contract employee causes damage to equipment

• When a contract employee is involved in an accident or injury.

When a contract employee loses a CAC or Restricted/Controlled Area Badge Line badge

(CDRL A003 – Mishap Report)

The contractor shall be responsible for providing appropriate Personal Protective Equipment (PPE) and the PPE shall meet all minimum standards of OSHA and Department of the Air Force Manual (DAFMAN) DAFMAN 91-203 (or equivalent regulation).

Voluntary Protection Program (VPP) The Air Force Sustainment Center (AFSC) has adopted the VPP as recognized by Occupation Safety and Health Administration (OSHA). Consequently, VPP impacts all “applicable contractors” operating on Air Force Installations. It is the contractor’s responsibility to ensure its on-site employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. Detailed information on VPP is available on the OSHA website (http://www.osha.gov/dcsp/vpp/index.html). Contractors, whether regularly involved in routine site operations or engaged in temporary projects such as construction or repair, must follow the safety and health rules of the installation or VPP site.

VPP requirements apply to contractors whose employees work more than 1,000 hours quarterly. The contractor shall flow down these requirements to all subcontractors who qualify as applicable contractors under this contract.

Contractors are required to provide from their OSHA 300 information the Total Case Incident Rate/Days Away Restricted or Transferred (TCIR/DART) rates.

Submit to the VPP Office and COR as part of the installation’s annual OSHA VPP self-evaluation report delivered with the Monthly Status Report.

(CDRL A001 – Monthly Status Reports)

6.3. OSHA Compliance

The contractor shall provide services in a manner which prevents mishaps and, under DAFMAN 91-203, places OSHA compliance on the contractor. Be advised that IAW DAFMAN 91-203, paragraph 21.8, Government supervisors will contact the installation COR who will inform the PCO in the event contractors are not in compliance with Air Force and/or OSHA requirements.

SECURITY

Access to Confidential, Proprietary and/or Sensitive Information

The contractors’ personnel may be required to access Confidential, Proprietary and/or Sensitive Information held by the USAF relating to the tasks to be performed under this Requirement. This information may belong to other Contractors, other third parties, or the USAF. Contractor personnel shall provide a completed copy of the Nondisclosure Agreement (reference PWS Attachment 02) (NDA) to the Government PM, COR, and PCO prior to performing work that involves Confidential, Proprietary and/or Sensitive Information held by the USAF relating to the tasks to be performed under this Requirement.

Contractor Security Classification

The contractor shall comply with the contract security requirements, listed in the following subparagraphs. The Contractor shall pass down tailored security requirements, as stated in the contract, to all subcontractors.

Common Access Cards Common Access Card (CAC) is required in support of this effort and the Security Clearance level is favorable. The contractor shall comply with AFFARS clause 5352.242-9001 and the instructions found on attachment 03 (Common Access Cards). It should be noted that this process may take a minimum of four (4) weeks to complete; so it is critical that contractors consider these instructions before award (i.e. when preparing a proposal in response to a FOPR) and prior to changing contractor personnel after award.

Physical Security

The contractor shall safeguard all Government property and controlled forms provided for contractor use and adhere to the Government property requirements. At the end of each workday, all Government facilities, equipment and materials shall be secured. This pertains to workstations.

QUALITY CONTROL

Quality Assurance Surveillance Plan

The Contractor’s shall have in place a Human Resource Management Program to ensure qualified candidates are identified, screened, placed, monitored, and trained/retained to fulfill service requirements under this contract.

The contractor shall accomplish the requirements by employing and utilizing qualified personnel with appropriate combinations of education, experience, knowledge, training, abilities and skills, as well as physical capabilities.

The contractor shall maintain clear organizational authority and responsibility to effectively manage and control personnel. This shall be accomplished without requiring Government employees to engage in the contractor’s operational or human resource management processes. The contractor’s management shall result in no more than three customer complaints for timeliness, quality and safety (spot inspections, not OSHA citations) within the requirement’s period of performance.

The contractor shall establish and provide all reasonable means to ensure that performance of this contract in a Government facility is fully complementary with, and does not run counter to, any written local operating procedures or policies that may be provided by the Government. This is consistent with the contractor’s exclusive right and authority to supervise and control its employees.

Upon award the CO will officially appoint the COR in the Procurement Integrated Enterprise Environment, Joint Appointment Module (JAM). Upon approval the CO will provide the awardee with the COR appointment letter.

The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR(s) or alternate(s) will inform the contractor when discrepancies occur and will request corrective action. The services to be performed by the contractor during the period of this contract are at all times and places subject to review by the CO or authorized representative(s).

Contractor Quality Management Plan

The contractor shall provide a Quality Management Plan (QMP) as part of the proposal and will be evaluated at the basic contract level. The approach shall be incorporated into the basic contract upon award and the contractor shall comply with this plan Updates to the plan shall be provided and incorporated into the contract whenever there is a change in any of the following Quality System Elements:

a) Management Responsibility Organization

b) Corrective Action

c) Quality Records

d) Internal Quality Audits

e) Training

The contractor shall provide a Quality Assurance Plan (QAP) to the PCO and COR within thirty (30) days after receipt of order (ARO) as part of the initial status report. The QAP shall demonstrate how the contractor shall maintain an inspection system acceptable to the Government covering the services under this requirement.

The QCP shall demonstrate the contractor’s documented processes and procedures to monitor and control items including, but not limited to:

• Objectives in the Services Summary

• Contract and subcontractor invoicing

• Non-conformances

• Customer Complaints

• Contractor employee qualifications and certifications

Subsequent submissions no later than NLT fifteen (15) calendar days of the identification of need for change by Government or Contractor.

(CDRL A001 – Quality Assurance Plan)

GOVERNMEN…