12 Point JA for Lexington Call Center_.pdf

U.S. DEPARTMENT OF JUSTICE

UNICOR, Federal Prison Industries, Inc.

JUSTIFICATION FOR OTHER THAN FULL AND OPEN COMPETITION:

Authority Cited: FAR 12.102(a) (DEVIATION): Only one responsible source and no other supplies or services will satisfy agency requirements.

41 U.S.C 1901

1. Identification of the agency and the contracting agency.

Unicor Federal Prison Industries Clothing and Textiles 400 First Street NW Washington, DC 20534

2. Nature and/or description of the action being approved.

This is a request for authorization to extend the Lexington Call Center System that enables Customer Service Center, Central Accounts Receivable, and Central Accounts Payable to perform its day-to-day operations.

UNICOR wishes to waive other than full and open competition and is in the process of working with GSA EIS (Enterprise Infrastructure Solutions) to replace the current system with a cloud-based system.

3. A description of the supplies or services required that meet the agency’s needs (including the estimated dollar amount).

DESCRIPTION

The current system operates on Avaya-Aura 8.x and AAM 7.x, VmWare 6.7.0, Microsoft 2016 server and APC UPS Systems that are reaching end of life status.

QUANTITY UNIT PRICE TOTAL COST

12 $16,242.60 $194,911.20

4. An identification of the statutory authority permitting other than full and open competition.

FAR 12.102(a) (DEVIATION): Only one responsible source and no other supplies or services will satisfy agency requirements.

41 U.S.C 1901

5. A demonstration that the proposed contractor’s unique qualifications or the nature of the acquisition requires the use of the authority cited.

Telephony solution providing quality voice calls to 200 user devices with routing capabilities to defined business groups in a corrections environment.

Groups will have supervisors with ability to monitor agent/customer phone calls and agent status. Agents are required basic phone control capabilities such as answer, hang up, hold, transfer, conference and restricted outside access.

Agents will require access to outbound customer calls through a process such as controlled speed dial lists. Real time viewing, historical and statistical reporting required. Supervisory monitoring and recording of inbound and outbound calls and playback of calls will be required. Voicemail required for supervisory staff only. Call in routing and menu options change dependent upon business hours and holiday schedules. All users will reside on local site.

Telephony solution integrates to a call recording software such as Audiolog Call recording system.

Telephony solution integrates to company database such as SAP S4/HANA via API for Sales Order entry.

6. A description of effects made to ensure that offers are solicited from as many potential sources as is practical including whether a CBD notice was, or will be, publicized as required by Subpart 5.2 and, if not, which exception under

5.202 applies.

Unicor is in the process of posting a solicitation for a new call center system through GSA EIS Best in Class Category Management utilizing FAR part 15(Deviation) procedures. In the interim it is critical that Unicor maintains the current call center system during this process to avoid disruption in services

7. A determination by the Contracting Officer that the anticipated cost to the Government will be fair and reasonable.

The pricing offered has been determined to be fair and reasonable, offering the best value to Unicor. At the onset of the request being submitted Program Management/ Lexington Staff determined the cost savings pertaining to the procurement of a new cloud based call center system as opposed to the constant upkeep of the current system.

8. A description of the market survey conducted and the results or a statement of the reasons a market survey was not conducted.

Due to the limitations established concerning approved Countries to procure goods from, this limits potential sources.

9. Any other facts supporting the use of other than full and open competition.

None

10. A listing of sources, if any, that expressed in writing, an interest in the acquisition Tyten Technologies Inc

11. A statement of the actions, if any, the agency may take to remove or overcome any barriers to competition before any subsequent acquisitions for the supplies or services are required.

None Available.

12. Contracting Officer certification that the identification is accurate and complete to the best of the Contracting Officer’s knowledge and belief.

By signing the form, the contracting officer certifies the acceptability of the document.

Contracting Officer Approve/Disapprove & Date

Customer Service Supervisor Approve/Disapprove & Date

Supervisory Contracting Officer Approve/Disapprove & Date mgibson01 Highlight jgreer Highlight amitchell Highlight