12 Attachment 1 Performance Work Statement Follow-on LTS 2024-11-15.docx

Performance Work Statement (PWS) Local Telecommunications Services (LTS) 15 November 2024

Performance Work Statement (PWS)

Local Telecommunication Services (LTS)

Arnold Air Force Base (AAFB), Tennessee (TN)

15 November 2024

TABLE OF CONTENTS

1. INTRODUCTION

1.1. Objective

Provide essential Local Telecommunication Services (LTS) and features supporting Arnold AFB, TN. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. These LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the Air Force Test Center (AFTC) Contracting Office (AFTC/PZ) acquired local telecommunications support on behalf of its customer sites using a Government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. Local telecommunications support does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this requirement. Due to changes in technology, equipment, and processes, it the Government will acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 2.1, “Definitions”, FAR Part 39, “Acquisition of Information Technology”, Defense Federal Acquisition Regulation Supplement (DFARS) Subpart 239.74 “Telecommunications Services”. The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional cost to the Government. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers will be provided by the Government no-later-than (NLT) five days after task order award prior to any installation. The Government does not authorize aerial cable installations.

2.1 Outages

2.1.1. Scheduled Outage. The Contractor shall notify the Government POC of any scheduled outage affecting any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

2.1.2. Unscheduled Outages. If multiple facilities, areas, circuit, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. If the Contractor anticipates being unable to perform any of the essential contractor services (i.e., beyond the Contractor’s control) IAW the TSP and RPL during a crisis, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government Contracting Officer determines the outage restoration time frames cannot be met for other non-mission essential functions, the Government Contracting Officer may declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outages. A catastrophic outage demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage within one (1) hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outages. An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage which severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

2.1.4.3. Serious Outages. A serious outage demands timely action, as such as degraded service or a fault condition making the system perform at a level less-than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

2.1.4.4. Routine Outages. A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

2.2. Services Summary

2.2.1. Services Summary

2.2.2. Inspection. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (Services Summary and Non-Services Summary items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service. Locations carrying contracted voice grade, which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic identified and contracted for an elevated GoS. The Contractor shall ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. The Contractor shall provide as many racks for the installation of the Contractor’s provided circuits and transmissions equipment needed. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. Additionally, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. The Government will also provide all the contractor needed wall space.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate Contractor personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

Government Emergency Telecommunications Service (GETS) will be used in emergency or crisis situations when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor shall have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

4.3. Interconnection Agreements, and Installation and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their proposal. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a proposal as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, the Contractor shall provide documented evidence of IAs and/or leasing agreements relevant to this effort.

Cutover for this site is estimated to be 30 calendar days. The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical proposal. A final plan may be requested by the Government and shall be provided NLT five working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government Contracting Officer and the Contractor.

4.3.1. Installation and Cutover Plan Content. The Contractor’s Installation and Cutover Plan(s) shall contain, at a minimum, the following site-specific information:

a. Conditions/Support required prior to the start of cutover and installation;

b. Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1;

c. Awardee responsibilities for cutover and installation;

d. Government responsibilities for cutover and installation;

e. Dialing tests to ensure ported numbers operate and access to the GETS;

f. Service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description; and

g. Detailed description of new equipment to be installed and location/floor plan (to include space required).

4.4. Safety, Health, and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

The Contractor shall follow the base Master Entry Program (MEP) for listed spaces. The Contractor shall adhere to all applicable OSHA and AFOSH regulations.

4.5. Labor Hour Reporting

The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall complete all required data fields Service Contract Reporting (SCR) on SAM.gov. Reporting inputs shall be for the labor executed during the PoP during each Government FY, which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported NLT 31 October of each calendar year, beginning with 2025. Contractors shall direct questions to the AF Support Desk. Information proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Data for AF service requirements must be input into the Service Contract Reporting (SCR) on SAM.gov.

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of local commercial communications services for AAFB, TN at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified in Appendix 1 and in the Pricing Schedule.

The Government telephone switching system is currently operating off of a CS-1000M with the Software Model Revision 5 concurrently operating an Avaya CM 10.x with Session Border Controller (SBC). The telecommunication systems are located in:

CS-1000M - Building 251, 251 Von Karman Road, Arnold Air Force Base, Tennessee 37389.

Avaya CM 10.x & Avaya Gateway(s) & Two Session Border Controllers - Building 251, 251 Von Karman Road, Arnold Air Force Base, Tennessee 37389.

The Contractor shall have a capability to concurrently operate off the CS1000M and Avaya VoIP System until final cutover is achieved.

Cutover for this site is: 30 calendar days. The Contractor shall submit a cutover plan to the Government with the proposal, and a final plan shall be provided NLT five days after contract award.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the Contracting Officer.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

5.3. Exchange and Access Lines. N/A

5.3.1. Commercial Subscriber Lines. N/A

5.3.2. Hot Lines. N/A

5.4. Local Exchange and Access Trunks. N/A

5.4.1. Local Exchange Access Analog Trunks. N/A

5.4.2. Integrated Services Digital Network (ISDN) Local Exchange Digital Access Primary Rate Interface (PRI) Trunks.

IC

B-Channel Quantity and Signaling (PRI Q.931)

OG

B-Channel Quantity and Signaling (PRI Q.931) 2 Way Channel B-Channel Quantity and Signaling (PRI Q.931)

PRI #1

Circuit ID #

IBBDHCYC0001

PRI #2

Circuit ID #

IBBG6FN10001

PRI #3

Circuit ID #

80IPZD500444

PRI #4

Circuit ID #

80IPZD500445

5.5.2. Foreign Exchange Digital Trunks. N/A

5.6. Transport Channels. N/A

5.7. Data Point-to-Point Circuits. N/A

5.8. Circuit Extension. N/A

5.9. Public Listings.

5.10. Telephone Directories. N/A

5.11. Diversity/Diverse Routing. N/A

5.12. E911 Compatibility

The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

5.13. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below Diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, and for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a Customer Premise Equipment (CPE) installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The Contractor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.14. Service Routing.

(1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to comply with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Diagram 1

TRADITIONAL LEGACY

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange Carrier (CLEC) Dial Central Office (DCO) 14980 Telephone

# of PRIs and DIDs # of BRI and CSL Off Premise

Voice Grade Hotline

# of PRIs and DIDs # of BRI and CSL

Remote Switch/PBX Off Govt Quarters 1256 Apple

Main Site DCO 1234 AF Road, Any Base, USA

GOVT SWITCH

GOVT MDF

Police Dept Pump House 2 -Wired Alarm

Outside Local LATA

Medical Facility Foreign Exchange Trunk 4 -Wired Data Foreign City DCO 583 Claire Blvd

Diagram 2

UTILIZING SIP TRUNKING

VENDOR/LEC/ILEC

NETWORK

PRIMultifunction Edge Router

LEC Provided BRILegacy Services & Equipment

CPE

(if available)

Govt Provided

Unified

Performance Work Statement (PWS) Local Telecommunications Services (LTS) 15 November 2024

Note: The Contractor-controlled Customer Premise Equipment (CPE) shall be Contractor provided. The Edge Boundary Controller (EBC), if available, will be provided by the Government.

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

TABLE B ACRONYMS: