Sole_Source_Justification_Redacted.pdf

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Sole Source Call Order for Customer Relationship Management (CRM) Development Support Federal contract opportunity
Solicitation number
1145PC19Q0059
Issued by
Peace Corps

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Justification and Approval

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*PEACE CORPS/HEADQUARTERS

SOLE SOURCE JUSTIFICATION

1. Identification of the agency and the contracting activity

This sole source justification is prepared by the United States Peace Corps, Office of the

Chief Financial Officer, Acquisition and Contract Management (0CFO, ACM) on behalf of the Office of the Office of the Chief Information Officer (OC10). The OCFO, ACM is located at the following address:

Peace Corps Office of the Chief Financial Officer

Acquisition and Contract Management 1111 20th Street NW Washington, D.C. 20526

2. Nature and/or description of the action being approved.

The proposed action is to award fixed price modification to True Tandem located in

Washington, DC under current Call Order 0004 under contract PC-13-9-023. Specifically, the OCIO requires Customer Relationship Management (CRM) development support of several on premise installations of Microsoft Dynamics CRM.

3. A description of the supplies or services required to meet the agency's needs

(including the estimated value).

OCIO requires ongoing Customer Relationship Management (CRM) development support. The Contractor provides development support for other Agency CRM out-of-the-box and custom entities that facilitate the agency's long-term vision of the CRM platform housing all data related to the Volunteer lifecycle. The agency is extending the

Period of Performance of the current Call Order from 9/12/19 to 11/30/19 with an estimated value o4

4. An identification of the statutory authority permitting other than full and open competition.

FAR 13.106-1(b)(i): Only one source reasonable available.

5. A demonstration that the proposed contractor's unique qualifications or the nature of the acquisition requires use of the authority cited.

The current incumbent has been providing support for mission-critical software since

3/8/18. Peace Corps needs to extend this Call Order to ensure that OCIO retains valuable knowledge and services for both the Microsoft Dynamics CRM and the Peace

Corps domain. The resources serving under this Call Order support Agency CRM, a central piece of Peace Corps in-service Volunteer platform. The existing contractor has become an expert on the complicated Volunteer data model and the creation of detailed VIDA reports for use at Post and HQ. The contractor (s) has extensive knowledge of Agency CRM, CRM applications VIDA, CARS, MAXx, and PCGO as well as non-CRM applications including CIRS and VRT. The detailed knowledge possessed by the contractor cannot be readily replaced.

The competitive follow-on contract for this scope is currently under technical evaluation, but will not be awarded by the current Call Order expiration date of

9/12/19. Without a continuation of services the agency would lose significant institutional knowledge surrounding these mission-critical software applications, and would be unable to support ongoing application bug fixes and updates. In addition, it is vital to the agency to have a transition period where the old Call Order and new contract overlap for the transfer of institutional knowledge. As such the agency is extending the Period of Performance of the current Call Order from 9/12/19 to

11/30/19.

6. A description of efforts made to ensure that offers are solicited from as many potential sources as is practicable, including whether a notice was or will be publicized as required by Subpart 5.2 and, if not, which exception under 5.202 applies.

A Notice of Intent to Sole Source was issued in accordance with FAR 5.2. Due to this being a commercial acquisition the period of issuance was less than 15 days. No interested parties submitted responses by the 09/06/19 response date.

7. A determination by the contracting officer that the anticipated cost to the

Government will be fair and reasonable.

Pricing for this effort will be the same as during the performance of competitively awarded PC-13-9-023 Call Order 0004. There was funding remaining on the Call Order, however the Period of Performance has lapsed. iMMW

8. A description of the market research conducted and the results or a statement of the reason market research was not conducted.

The Government's technical experts performed market research by conducting a search on GSA for sources that can provide the aforementioned services. While other sources were determined to have the capabilities needed to perform the type of work associated with this effort, only True Tandem has the expertise to continue the critical work needed on the Peace Corps' CRM and non-CRM applications in the time period necessary.

9. Any other facts supporting the use of other than full and open competition

Peace Corps — Sole Source Justification 0 2

None

10. A listing of the sources, if any, that expressed, in writing, an interest in the acquisition

No interested parties submitted responses by the 09/06/19 response date.

11. A statement of the actions, if any, the agency may take to remove or overcome any barriers to competition before any subsequent acquisition for the supplies or services required

The follow-on contract for requirements included in this Justification are currently being competed under the Peace Corps IT Services BPA.

12. Certification

I hereby certify that this requirement does not exceed the Government's minimum needs or scheduled requirements, and that the facts and representations included in this justification are complete and an accurate basis for the justification.

Requesting Office:

Digitally signed byJENNIFER

JENNIFER DOSTAL DOSTAL

Date: 2019.09.0913:28:49 -0400'

Jennifer Dostal Date IT Specialist (Applications Developer), Software Services

13.Approval

On the basis of the above, I hereby certify that the facts and representations included in this justification are complete and an accurate basis for the justification and approve the use of the proposed sole source contractual action pursuant to FAR 13.501(a)(2)(i) for a proposed contract under $700,000.

Contracting Officer:

I certify that this justification is accurate and complete to the best of my knowledge and belief.

BRENDAN Digitally signed by

BRENDAN KITTREDGE

KITTREDGE Date:2019.09.09 12:43:34 -0400'

Brendan Kittredge Date Contracting Officer

Peace Corps — Sole Source Justification 3

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