ATTACHMENT_6--QUESTIONS_AND_ANSWERS--06-24-2019.xlsx

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FY19-24 OMNIBUS FOR APPLICATIONS DEVELOPMENT
Solicitation number
11316019R0003EOP
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This is a combined synopsis/solicitation issued by the Executive Office of the President seeking quotations for an omnibus single award indefinite-delivery, indefinite-quantity contract to provide program/project/product management, application development, data integration/business intelligence, geographic information system mapping, operational support, quality assurance, quality control, testing, general IT security-related support services, development and maintenance documentation, and conversion application services. Offerors must submit quotations by June 19, 2019. The contract will have a five-year ordering period to ensure the efficiency, resiliency, agility, availability and reliability of information resources and systems across the Executive Office of the President. Place of performance will be determined at the task order level. There is no set-aside designation.

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ATTACHMENT 6 - QUESTIONS AND ANSWERS

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CORRECTED_ATTACHMENT_3_-_GOVT_Staffing_Plan_for_INITIAL_12_MONTHS--09-12-2019.pdf PDF
CORRECTED_ATTACHMENT_1--FY19-24_OMNIBUS_RFP--SECTION_B_(AMENDED_(0010)_FBO_VERSION)--09-12-2019.pdf PDF
AMENDMENT_0010--09-12-2019.pdf PDF
ATTACHMENT_3_-_GOVT_Staffing_Plan_for_INITIAL_12_MONTHS--09-12-2019.pdf PDF
AMENDMENT_0009--09-12-2019.pdf PDF
ATTACHMENT_1--FY19-24_OMNIBUS_RFP--SECTION_B_(AMENDED_(0009)_FBO_VERSION)--09-12-2019.pdf PDF
AMENDMENT_0008--09-03-2019.pdf PDF
AMENDMENT_0007--09-04-2019.pdf PDF
AMENDMENT_0006--08-26-2019.docx DOCX document
AMENDMENT_0005--06-25-2019.docx DOCX document
SF33_(11316019R0003EOP)--06-20-2019.pdf PDF
ATTACHMENT_1--FY19-24_OMNIBUS_RFP_(AMENDED_FBO_VERSION)--06-24-2019.docx DOCX document
AMENDMENT_0004--06-24-2019.docx DOCX document
ATTACHMENT_4_-_PAST_PERFORMANCE_QUESTIONNAIRE--06-24-2019.docx DOCX document
ATTACHMENT_5_-_Mission_Critcal_APPS_dated_June_21-_2019.docx DOCX document
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ATTACHMENT_1--FY19-24_OMNIBUS_RFP_(AMENDED_FBO_VERSION)--06-04-2019.docx DOCX document
ATTACHMENT_3_-_Notional_Staffing_Plan_for_the_Initial_Task_Order_0001--06-04-2019.xlsx XLSX spreadsheet
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Sheet1

ATTACHMENT 6 - QUESTIONS AND ANSWERS TO SOLICITATION NO.: 11316019R0003EOP DATED JUNE 24, 2019
NumberIDENTIFICATION OF DUPLICATE QUESTIONPage No.Revised RFP or Task 0001 Work
Statement & Section/Page No.QuestionExtra InfoResponse
10NAWill the Government please include Section J and provide attachments if any?Yes, please see the revised RFP.
20IDIQ RFQWill the Government consider extending the solicitation close date to July 19, 2019 to allow Contractors sufficient time to prepare responses provided the Initial Task Order was not included in the original solicitation package?Yes, please see Amendment 0003.
30IDIQ RFQNo selections are made. Is the contractor required to sign this document? And if so, how many copies should be returned to the issuing office?The contractor should sign the cover letter attached to its proposal.
40Initial Task OrderThe Initial Task Order Work Statement and Notional Staffing plan reference only CLINs 0001 - 0006. Does the Government desire pricing for just a single year of services?Yes--for the initial task order; however, escalation factors and to what the escalation factor applies should be identified, so future out-year pricing may be established. Please see SECTION M, page 89.
50Initial Task OrderThe work statement does not list deliverables. The IDIQ RFQ states that task orders define deliverables. Does the Government intend there to be no deliverables for the task order, and if so, what will trigger delivery & acceptance and subsequent payment and invoicing in the fixed-price structure?Please see revised Attachment 1, specifically SECTION B--CLINs 0002, 0005 and 0006 are now considered Option CLINs for this Initial Task Order, only. Currently, the work statement does not have deliverables; however, deliverables may be defined in subsequent task orders. This services contract will rely on the unit of measure as "Months"; therefore, payment is made after the successful completion of a full month. NOTE: TABLE 6.1 is a notional ist.
60IDIQ RFQThe page count references 1 of 4 pages, however only 1 page was posted. Can the Government please provide pages 2-4?Don't understand question. Is the question regarding an Amendment? If so, then the pages 1 of 4 reference, is an error.
70General Question, RFP Amendment
0001- N/A pgDespite issuing Amendment 0001, the instructions for structuring the proposal remain in conflict between Section L, Section M, and Section C. Will the Government please provide an Amendment that addresses these issues and provides revised instructions that will allow offerors to provide a scoreable and compliant proposal response?Please see revised Attachment 1, specifically, SECTION B, and Tables L-1, L-2, L-3, and M-1.
80General Question, RFP Amendment
0001- N/A pgThe provided RFP starts at page 2 instead of page 1, throwing off page numbering in the RFP document. Will the Government please provide an amendment with corrected page numbering in order to provide a compliant compliance matrix?Yes, because there is a cover page (SF33), which is now included.
90Attachment 3- N/A pgWill the Government please confirm that the Offeror may propose additional labor categories for the BASIC IDIQ response? If yes, how will the Government evaluate the Business Volume for the BASIC IDIQ given the variance of labor categories that will be proposed by different Offeror’s?Yes. Please see references to "Staffing Plan."
100IDIQ RFQWill the Government consider extending the solicitation close date to July 19, 2019 to allow Contractors sufficient time to prepare responses provided the Initial Task Order was not included in the original solicitation package?Please see Amendment 0003.
110Initial Task OrderCan the Government provide an estimate of the number of changes/user stories anticipated annually, by application?The Government has approximately 10 different platforms, which we estimate developing 10 new applications annually on each platform.
120Initial Task OrderCan the Government provide an estimate of the number of new applications anticipated annually, by technology type?The Government estimates approximately 10 new application annually, which reside on 10 different platforms.
130General Question- N/A pgCan the Government please confirm the place of performance for task order 0001?All work shall be conducted in PITC designated spaces.
140Attachment 3- Staffing Plan-
N/A pgBased on the Attachment 3 – Staffing Plan, can the Government provide an estimated annual number of hours anticipated for each Labor Category?No. That's for the Contractor to determine. This will not be a time and materials contract.
151Section B- pg 1-5CLINs 5 and 6 (and the 5th and 6th of each subsequent option period) do not indicate they are FFP in the CLIN description. Are they intended to be other than FFP?Yes, ALL CLINs are FFP.
161Section B- pg 1-5The solicitation document does not define the abbreviated Units in the B tables. Does ‘HRS’ mean hours, and does ‘LO’ mean level of effort?Please see updated SECTION B.
171IDIQ RFQCan the Government provide the RFQ cover sheet/SF-18/Section A?Yes. Done.
181AMENDMENT OF SOLICITATION/

MODIFICATION OF CONTRACT-

pg 1On the first page of the Amendment 0001—06-04-2019 document, it says Page 1 of 4. This document is only one page. Are there missing pages from this document? If so, will the Government please provide the additional three pages?Yes, it is an inadvertent error. There was only one page.
192RFP Pages 1 (REALLY 2) through 4 for CLINsCan the Government please provide a definition for
Recurring/Severable and Completion/Non-Severable?In the RFP on Pages 1-5 the Government has provided the CLIN table. At the end of the explanation for each CLIN, there is a
comment that notates if the CLIN is Recurring/Severable or Completion/Non-Severable.Severable services are defined as level-of-effort type tasks. Non-severable are completion-type tasks.
202Section B- pg 2Currently, there is no way to adequately price the IDIQ. Is it the Government’s intent to incorporate an hourly labor category rate schedule under the IDIQ?The potential offerors should price the initial task order by basing the number of hours, by labor category, that it would take to fulfill the requirements in each CLIN assuming that each CLIN will last no longer than 12 months.
212Section B- pg 2As there is no work performed at the IDIQ level and no level of effort specified for the IDIQ, how are IDIQ CLINs 0001 through 0036 to be priced?Please see SECTION M, page 89.
222B- pg 2The RFP currently establishes firm fixed pricing for each CLIN. This presents significant risk for both the Government and the contractor in that the scope of future task orders is not yet defined. Also, the current CLIN structure does not accommodate travel. Will the Government consider changing the CLIN structure to establish a FFP labor CLIN, a time and materials (T&M) labor CLIN, a FFP material CLIN, and a cost-based other direct cost (ODC) CLIN? The scope of the current CLINs can be converted to task areas. Future task orders would have scope that falls within the technical task areas, leveraging the approach that offerors propose at the IDIQ level.The Government will establish the ceilings for the five-year ordering period by extrapolating prices from the successful offeror's pricing of the initial task order and then establishing firm fixed unit prices at the CLIN level. The ceiling will provide for planned and unanticipated requirements. Qty's will be determined at the task order level--fixed unit price. All offerors should build in any contemplated travel or other direct costs at the CLIN level. The Government does not contemplate and does not have approval to enter into a labor hour or Time and Materials contract/task order.
232Section B- pg 2-6The time associated with each Ordering Period is not currently defined within Section B. Are Offeror’s to presume that the Ordering Periods identified within Section B are each a one (1) year period?Performance periods or delivery dates are established at the task order level based on the planned requirements. NO CLIN WILL LAST LONGER THAN 12 MONTHS.
242IDIQ RFQ B- pg 2-6Can the Government explain the CLIN contract type (e.g. FFP, FFP LOE), associated invoicing frequency terms, and any other contract terms associated with "Recurring/Severable" "HRS" unit of measure CLINs?If the CLIN is recurring, then the Unit of Measure will be "MTHS," if the CLIN is completion, then there will be a delivery date. The Government may consider adding FAR Part 52.232-32 Performance-Based Payments, for the completion-type CLINs, only. For the severable CLINs, since the unit of issue is months, the contractor may invoice on a monthly basis. Please see revised SECTION B.
252IDIQ RFQ B- pg 2-6Will the Government consider providing both recurring/serverable and completion/non-severable options for all CLIN "families", mirroring the structure for the Quality Assurance CLINs 0004 and 0005?The Government is not permitted to mix severable and non-severable requirements under one CLIN, because each has different delivery requirements (i.e., period of performance vice delivery dates).
262Section B- Supplies or Services
and Prices/Cost- pg 2-6Will the Government please confirm that MO is intended to mean “Month” and LO is intended to mean “Lot” in the CLIN descriptions?Please see revised SECTION B.
272Section B- pg 2-7The current instructions for Section B introduce risk to the Government in terms of industry potentially estimating higher FFP or FFP/LOE pricing at the IDIQ CLIN Level. We recommend the Government request a full rate card be submitted in order to easily provide FFP/FFP LOE pricing responses at the task order level. Based on the minimal IDIQ level scope requirements provided, it would be difficult for industry to accurately price CLINs as FFP at the IDIQ level. The Government will receive more accurate, reasonable, and fair pricing based on a thorough review and pricing build-up which reflects the full constraints and criteria associated with each task order.The Government will establish the ceilings for the five-year ordering period by extrapolating prices from the successful offeror's pricing of the initial task order and then establishing firm fixed unit prices at the CLIN level. The ceiling will provide for planned requirements. Qty's will be determined at the task order level. All offerors should build in any contemplated travel or other direct costs at the CLIN level. The Government does not contemplate and does not have approval to enter into a labor hour or Time and Materials contract/task order.
282IDIQ RFQ B- pg 2Can the Government provide the purpose for two Quality Assurance and Testing CLINs? The description of scope in Section C is identical for the two series of CLINs.CLIN 16 is Recurring/Severable and CLIN 17 is Completion/Non-Severable.
292Attachment 2- Task Order 0001-
pg 2In Task Order 0001 the Government outlines the requirement for new development. Can the Government provide insight into where contractors will be developing? Specifically, will development be completed in the Government’s dev and test environments and is there a pre-production environment which allows for testing to mirror production-like settings before deployment?All work shall be conducted in PITC designated spaces.
303Initial Task Order- pg 3Can the Government provide an estimate of the number of projects and products managed annually?The Government estimates approximately 20 projects and products managed annually
313Attachment 2- Task Order 0001-
pg 3Can the Government provide insight into the existing Single Sign On solution(s) which is in place today?The single sign on solution is integrated with our internal Active Directory.
323Attachment 2- Task Order 0001-
pg 3An objective listed in Task Order 001 includes “generation and maintenance of application workflows.” What applications are workflows being developed for and is there a desire to reengineer business processes to include automation of workflows?Application workflows are developed for how the applications will handle and process requests. The reengineering of business processes could include automation of workflows.
334Task 001 Work Statement, Page 4Does this mean that the offeror is responsible for the setup and
configuration of servers/hardware?In TASK 0001, Work Statement page 4 under CLIN 2, the work statement states "Facilitate, configure, and maintain a
highly-available, clustered architecture through collaboration with other partners."This requirement is not included in this task order 0001 because this task order CLIN 0002 is for application development. The hardware and servers will be provisioned by others. However, the setup and configuration of servers and hardware may be dependent on the future individual task orders.
345Initial Task Order- pg 5Can the Government complete the sentence that appears to be cut off?The Government cannot find what this question refers to regarding a cut-off sentence.
355Initial Task Order- pg 5,6Can the Government confirm that the Government will provide secure technical infrastructure (compute, storage, networking, operating systems, server backup/restore and associated operations and maintenance) for all environments?Yes, the Gov't will provide the infrastructure; however, the Contractor is responsible for maintaining a secure application environment in accordance with Government specifications.
365Attachment 2- Task Order 0001-
pg 5The Government is requesting “an upgrade of each app from Salesforce Classic to Lightning Experience.” Understanding that this work is currently being performed by another vendor and this was not part of the original scope of work, is it the Government’s intent to consolidate all Salesforce related support into Task Order 001?Yes, the Government requirement is to consolidate all of the Salesforce related support into Task Order 0001.
376Initial Task Order- pg 6Is the government looking to the contractor to implement, manage, and maintain a Configuration Management Database (CMDB).Not in the initial task order; however, this could be a requirement in a future task order.
386Attachment 2- Task Order 0001-

CLIN 0002: Application Development/Engineering, Design,

and Integration pg 6Can the Government state what version(s) of SharePoint it is using/supporting and can it provide any target dates for migration if any are planned?SharePoint 2013, possible upgrade to 2016 in the next 1 - 2 years. Currently migrating from one SP 2013 farm to a new one (still SP 2013)
397IDIQ RFQ C- pg 7Can the Government provide detail on the scope of conversion application services?Conversion, in the context of page 7, refers to service transition from design to operations in the ITIL methodology.
407IDIQ RFQ C- pg 7Can the Government provide an inventory of the COTS applications employed in the environment, including version, deployment architecture, and current/anticipated level of customization?At present, the Government deploys a small number of COTS packages, to include Atlassian's JIRA (7.10.2) and Confluence (6.8.0) products, Microsoft SharePoint 2013, Nintex Workflows for SharePoint 2013, ServiceNow (customized), MuleSoft (2.0.3), Merlin One (v 5.6.3), WordPress (v5.x), Entillitrak Case Management System (v 3.30). There are varying levels of current customization required.

Jira: Minimal customization (vast majority is configuration through web interface);

Confluence: See “Jira” ServiceNow: Will require significant configuration and likely customization Merlin: At this point, should require very little day-to-day care and feeding WordPress: Undetermined at this time. This is going to be new to our environment SharePoint: Vast majority should be out-of-the-box configuration, including… Nintex: Design of workflows is really configuration, not customization MuleSoft: Should be configuration of new services, almost exclusively Entellitrak: See “Wordpress”

417Initial Task Order- pg 7Can the Government provide estimates of the annual numbers upgrades, enhancements, break-fix events, modifications, feature additions, and sustaining engineering changes, by application?Salesforce has approximately 325 user stories per year, .NET has 200 and SharePoint has 75
427Initial Task Order- pg 7Can the Government provide an estimate of the number of applications to be monitored?The Government estimates that there are roughly 50+ applications that need to be monitored.
437Initial Task Order- pg 7Can the Government provide an estimate of the annual number of user permission management requests?The Government estimates that there are roughly 10 user permissions requests per week.
447Initial Task Order- pg 7Does the Government desire the entire scope of critical incident management across all task order 0001 capabilities to be included in the scope of work? Can the Government elaborate on how critical incident management scope relates to tier 2 and 3 support mentioned elsewhere in the work statement?Yes the Government is requesting application support across all the applications to include incident management. This task order is seeking tier 2 and 3 support of the applications.
457Attachment 2- Task Order 0001-

CLIN 0003- Application Administration, Operations, and

Support- pg 7The Government requires “real-time system monitoring of the applications, the contractor shall provide a method to display monitoring data.” Can the Government provide insight into the existing monitoring tools being used?The government does not have exisiting tools that would provide real-time application monitoring.
468IDIQ RFQ C- pg 8Will the Government provide additional information on the systems including technologies employed, hosting model, functional purpose, complexity, and frequency of change by application?The Government uses Salesforce, SharePoint 2013, and .NET Framework for the vast majority of its development efforts. Each application has a different deployment schedule, largely based on the identified needs of the application. Generally, sprints are 3 weeks in length with a potentially shippable product at the end of each sprint. A Kanban lane is used for rapid deployment of bugs and minor enhancements. The complexity of the systems varies significantly. With the exception of Salesforce, the homegrown applications on these platforms are hosted internally.
478IDIQ RFQ C- pg 8Can the Government identify the applications that are mission-critical and the high availability requirements?All applications are required to be highly available. Please see attachment for mission critical applications.
488IDIQ RFQ C- pg 8Section C provides detailed requirements by CLIN, but not for each core competency listed on pg. 9. The CLINs and core competencies are not aligned or equivalent. Section M specifically references quality of approach relative to the core competencies. Can the Government provide detailed requirements for the core competencies?Page 9 in the RFQ lists functional areas for which technical and program management labor services and deliverables would be required on a task order basis. These are not core competencies.
498SOW Background, pgs 8 & 9; Factor 2: Management Approach, pgs, 18 & 75.In order for offerors to estimate the level of effort: (a) Does the scope of the initial Task Order include the 40 cloud-based enterprise business

applications and about 15 on premise applications? (b) Does the scope of the initial Task Order include all the 18 Functional Areas listed? which are further broken out into the Description of Work for each of the six

SOW CLIN Tasking categories under the IDIQ?Government states: “1. The offeror shall describe its staffing plan for the initial Task Order assuming one year’s worth
of requirements.” However, the scope of the initial Task Order 0001 requirements are not explicitly defined.(a) Yes; (b) Yes
508SOW Background, pgs 8 & 9, Staffing Plan/Personnel, pgs 18 & 19(a) Can the Government provide these technical details in order for offerors to determine the labor categories, education, experience, skill sets, certifications and level of effort required to perform the SOW task requirements for each CLIN. (b) Alternatively, will the Government provide the estimated level of effort in hours for the initial Task Order 0001 across all the CLINs for the “one year’s worth of requirements”?We noticed the Government did not provide technical details for the 40 cloud-based enterprise business applications and about 15
on premise applications; i.e. names of Cloud-based IaaS and PaaS applications, technology stack utilized in each application, application sizing, number of releases per year for each application, and average number of story points for each application release. Similarly for the 15 on-premises applications the name of the application, technology stack, application sizing, number of releases per year for each application and average number of story points for each application release.Platforms include Salesforce, ServiceNow (on-prem), Jira, Confluence, SharePoint 2013 (on-prem), .NET (C#), iOS 12.x and higher, MuleSoft, Merlin, IQ, Entellitrak Case Management System. Majority of applications are currently using Salesforce. 15 on-prem applications are typically .NET. For the Initial Task Order, the offeror shall develop labor mix and associated proposed man-hours by CLIN.
518SOW Background, pgs 8 & 9; CLINs 0003, 0009, 0015, 0021, 0027, and 0033 – Application Administration, Operations, and Support (Recurring/ Severable), pg 12In order to estimate the level of effort of the Service Desk can the

Government estimate the number of Service requests per month

generated by the 3,000 personnel for Tier 2 and Tier 3 support?The Government states: “The majority of applications
servers provide service fulfillment requests to over 3,000 personnel.”Service Desk support is not part of this solicitation. Tier 2 and 3 support shall be for the direct support of the applications. There are approximately 2000 service request per month.
529IDIQ RFQ C- pg 9Can the Government confirm this passage should read "… will be built primarily…"?Yes this should read: Standard or common migration application development will generally occur through modification of one or several legacy applications and/or will be built primarily by use of commercial off-the-shelf (COTS) products or solutions.
539Initial Task Order- pg 9, 10Can the Government provide estimates of the annual counts of activities listed in bullet form under the referenced text (e.g. number of paper documents scanned annually, number of new sites created annually)?Number of paper scanned documents annually - upwards of 30,000 documents (450,000 pages); new sites created - negligible.
5410IDIQ RFQ C- pg 10Can the Government provide more detail on the scope of infrastructure services desired?Yes, the contractor will manage the web server, application database, and all other associated underlying supported systems to support the function of the application.
5510IDIQ RFQ C- pg 10Can the Government elaborate on their plans for application conversion? It figures prominently in the requirements yet important details such as target COTS platforms are not present in the material provided.Application Conversion shall be defined at the task level and will be targeted to specific applications.
5611RFP Page 11 CLIN 2In an effort to provide competitive pricing for the Government, can you please provide more details on ticket volumes, time to close
tickets, is desk-side support required, are there SLA's associated with the Tier 2 support?For CLIN2 in the detailed definition under Description of Work Section "App Dev/Eng, Design, and Integration", the RFP states
"provide Tier 2 support for peripheral hardware, such as scanners, copiers, cameras, and webcams in support of related solutions."As appropriate and approved by the Government the Contractor shall be required to troubleshoot peripheral hardware that is directly associated with the application being developed.
5711Task 0001 Work Statement Page 11 (TO Key Personnel)Who will be nominating (submitting) our key personnel for SCI?Task orders may require personnel to have a Top Secret /Sensitive Compartmented Information (TS/SCI) clearance. If a task order requires TS/SCI, the proposed personnel must currently possess an active TS clearance with SCI access. Personnel approval will be granted after a security determination is made by Personnel Security Division (PSD)
5811IDIQ RFQ C- pg 11Can the Government provide detail on the scope of work including in tier 2 support for peripheral hardware?As appropriate and approved by the Government the Contractor shall be required to troubleshoot peripheral hardware that is directly associated with the application being developed.
5911IDIQ RFQ C- pg 11Can the Government provide detail on the scope included in tiers 2 and 3 and the relationship and integration process with Tier 1?Tier 2 and 3 support shall be for focused support for production applications. The contractor shall work with Tier 1 to ensure proper scripts are generated for escalation of issues for specific applications.
6011Initial Task Order- pg 11How is the government defining 'problem'?
How is the government defining its support Tier structure?"The Government defines problem as outlined in ITIL. Service Desk support is not part of this solicitation. Tier 2 and 3 support shall be for the direct support of the applications
6111Initial Task Order- pg 11Will the government provide Critical Success Factors from which Key Performance Indicators are derived?The critical success factors are outlined as:

• Secure

• High-availability

• Reliable

• Records compliant

• User-friendly

• Adaptable

6212IDIQ RFQ- pg 12The Description of Work (p. 10) mentions following ITIL best practices and guidelines. The RFP notes that the contractor will be responsible for providing critical Incident Management, but there is no mention of Problem Management as a practice. Will the contractor also be responsible for providing Problem Management support and performing tasks specific to Problem Management?The Contractor shall follow Information Technology Infrastructure Library (ITIL) best practices and guidelines.
6312IDIQ RFQ C- pg 12, 13Does the Government desire the entire scope of critical incident management across all EOP services to be included in the scope of work? Can the Government elaborate on how critical incident management scope relates to tier 2 and 3 support mentioned elsewhere in Section C?Critical Incident Management is defined and outlined on Pg. 13/14 of 96 and is specific to application performance.
6412Initial Task Order- pg 12, 13CLIN 0004 requires use of automated testing capabilities. Optional CLIN 0005 establishes these capabilities. Can the Government confirm the use of automated test capabilities in CLIN 0004 depends on the implementation of the capabilities under Optional CLIN 0005?Correct. A task order may be released to implement the tools (CLIN 0004) and this task order would be executed prior to the ongoing support (CLIN 0005)
6514Section C- pg 14CLINs 0004 and 0005 for Quality Assurance and Testing consist of identical descriptions of work. By its nature, Quality Assurance is recurring/severable consistently. Will the Government consider removing the Non-Severable CLIN 0005?No. There are both severable and non-severable requirements with some that have LOE type requirements, which will require a period of performance, and some that have completion-type requirements, which will require a delivery date.
6614C pg 14Page 77 states that “a telephone interview and/or email exchange will be conducted using a Past Performance Questionnaire.” No Past Performance Questionnaires were included with the solicitation. Are Offerors to presume they will not be responsible for submitting PPQs given the time constraint for submission?Please see Attachment 4 - Past Performance Questionnaire
6714Initial Task Order- pg 14Can the Government confirm the 2nd row in the referenced table does not represent a concrete key personnel requirement?The contractor shall provide a Project Manager and Subject Matter Experts which are considered Key Personnel. SME are defined as positions that conduct and perform the hands-on work associated with each CLIN.
6816IDIQ RFQ C- pg 16Key personnel must be dedicated 100% to the SOW, and the Program Manager and Deputy Program Manager key personnel are defined at the IDIQ level. Will the Government provide a distinct task order to specify the scope and funds for these personnel?There will not be a separate task order for the Program Manager and Deputy Program Manager.
6916RFP Page 16 Key Personnel (Table 1) &
Task 0001 Work Statement Pages 14 and 15 Key Personnel (Table 1)Can the government confirm that they require at least 5 key

resources in total, made up of:

- 2 key resources for the IDIQ management (a Program Manager and a Deputy Program Manager), AND also

- at least 3 key resources for the Task Order 0001, including a Project Manager, one or more SMEs and a TS/SCI active Entellitrak SME?Regarding Key Personnel:At the IDIQ level, the key personnel shall be the Program Manager and the Deputy Program Manager. In the task order level, the key personnel are a Project Manager/task lead and the contractor shall define the Subject Matter Experts that are needed to perform the work.
7016C Key Personnel 16Number 6 states “dedicate key personnel to this SOW for 100% of their time and efforts.” We suggest the Government modify this requirement to state that the IDIQ PM and IDIQ DPM will both be available at all times to respond to Government requests, rather than be dedicated to this SOW for 100% of their time, unless it is the intention of the Government to fully fund the PM and DPM positions.The Government has reviewed this suggestion and requires that the IDIQ PM and DPM be dedicated 100% to this contract.
7116C- pg 16The Key Personnel section of the RFP describes the duties that the PM and DPM will perform but does not establish any requirements for the proposed employees. Additionally, the Government does not appear to be evaluating offerors’ proposed candidates. Will the Government consider requiring that both the proposed PM and DPM have TS clearances with SCI eligibility at time of proposal submission; a minimum of 10 years of demonstrated experience managing large, complex IT programs; and a minimum of a Bachelor’s degree?The IDIQ Program Manager and Deputy Program Manager shall have a minimum clearance level of TS/SCI. The Gov't is not requiring minimum number of years of experience, graduate/undergraduate degree, etc. While the Gov't is in fact evaluating proposed candidates, such evaluation is not a stand-alone evaluation factor. Rather, under "Management Approach," the staffing plan (or "Proposed Candidates") will be evaluated. Please see revised SECTION M - EVALUATION FOR AWARD, Factor 2: Management Approach revision.
7216C- pg 16For Key Personnel candidates, will the Government consider requiring submission of resumes for proposed candidates for the IDIQ PM and DPM, which will be evaluated as part of Evaluation Factor 2: Management Approach?Yes, the PM and DPM will be part of the evaluation of the Management Approach
7317Attachment 2, Work Statement for

Initial Task Order- pg 14

IDIQ RFQ- pg 17Key Personnel. Security Clearance, Minimum Clearance level for the Project Manager and Subject Matter Expert(s) for the Initial Task Order are TS Eligible. Yet for the IDIQ Key Personnel, (Page 17 of the IDIQ RFQ) Security Clearance, Minimum Clearance Level for the Program Manager and Deputy Program Manager are TS/SCI. Should the IDIQ PM and Deputy PM Security level be TS with SCI eligibility, as are the case with the Initial TO, given the EOP process and processing time for such clearances?The IDIQ Program Manager and Deputy Program Manager shall have a minimum clearance level of TS/SCI. The Project Manager and Subject Matter Experts defined in the Task Order require a minimum of TS Eligible clearances
7418IDIQ RFQ C- pg 18-20Are these deliverables IDIQ-level deliverables, and if so, how will funding be provided if all funding is provided at the task order level? Will the Government provide a task order to address IDIQ-level requirements?All deliverables listed in Table 6.1 Notional Contract Deliverable Requirements List (CDRL) would be at the task order level.
7519Section C- pg 19Given the lack of specificity of the IDIQ, Offeror’s are unable to offer a FFP at the IDIQ Level. Will the Government accept a fixed price, labor hour rate card with labor categories priced at both the Contractor’s site and Government site with regard to place of performance?The Government will establish the ceilings for the five-year ordering period by extrapolating prices from the successful offeror's pricing of the initial task order and then establishing firm fixed unit prices at the CLIN level. The ceiling will provide for planned requirements. Qty's will be determined at the task order level. All offerors should build in any contemplated travel or other direct costs at the CLIN level. The Government does not contemplate and does not have approval to enter into a labor hour or Time and Materials contract/task order.
7619Section C- pg 19Where is the place of performance for Task Order 0001?The place of performance for Task Order 0001 is in the Washington D.C. area. The work will be conducted in PITC spaces using PITC equipment.
7719IDIQ RFQ C- pg 19Can the Government provide instructions on how to include the draft IDIQ PMP, the draft "Component IDIQ RFQ" PMP, and the Transition Management Plan (TMP) (that "Includes PMP, Training Plan") in the technical proposal to achieve compliance, and what are the evaluation criteria associated with these plans?The draft IDIQ PMP needs to be included and evaluated in the offeror's overall management plan. Individual plans may be required in the Task Order (Table 6.1 Notional Contract Deliverable Requirements CDRL).
7820Section C- pg 20The Deliverables Table requires that a Draft IDIQ Program Management Plan (PMP), Draft Transition Management Plan (TMP), and Draft Task Order Level Program Management Plan (PMP) are required with the proposal submission; however, there are no allocations for these plans in Section L. Will the Government consider having the draft plans due 5 days after contract award or remove these requirements from page count?No these plans are considered part of the Vendor's proposal. They will not be removed from the page count.
7920Deliverables, Table 6.1- pg 20 & 21The Government requires that Deliverable 10, “IDIQ Program Management Plan (PMP), Deliverable 11, “Task Order Level Program Management Plan (PMP),” and Deliverable 15, “Transition Management Plan” be due at the time of proposal submission. We recommend that these deliverable be provided in draft and final forms after the Project (IDIQ) Initiation/Post Award Conference which is slated to occur 14 calendar days after award. This will ensure that offerors incorporate key requirements from the Government into these key deliverables.The Government has reviewed this recommendation and deliverable 10 IDIQ Program Management Plan, 11 Task Order Level Program Management Plan, and 15 Transition Management Plan will be due at the time of proposal submission.
8022IDIQ RFQ C- pg 22Please clarify this languageThe Contractor's Quality Control Plan (QCP) shall outline a comprehensive program and shall outline how the Contractor will provide quality services to the Government.
8122IDIQ RFQ C- pg 22Please clarify this languageItem C - The Contractor's Quality Control Plan (QCP) shall outline a comprehensive program and shall outline how the Contractor will provide quality services to the Government.
8235RFP Page 35Can the government please provide a complete inventory of all
equipment, date purchased and purchase price?In Section G under "TECHNOLOGY REFRESHMENT/SUBSTITUTION [FEB 2014]": The RFP states "The contractor shall upgrade the equipment

to the latest technology during the life of the order, contract or agreement" and the RFP requires "that refreshment will be provided

at a cost equal to or less than the previously negotiated price."This is an inadvertent error. Since the successful offeror will not be providing equipment, this EOP local clause is not applicable.
8339IDIQ RFQ G- pg 39Can the Government provide the attachments referenced relevant to the Mission Essential Services Plan and the essential contractor services?Done. Attachment 5.
8451IDIQ RFQ G- pg 51Can the Government insert the appropriate NAICS code into clause 52.204-8?Done.
8551IDIQ RFQ G- pg 51Can the Government insert the appropriate size standard into clause 52.204-8?Done.
8652Section I- pg 52FAR clause 52.204-8 Annual Representations and Certifications (JAN 2014) is not the most recent version of the clause. Will the Government replace it with the October 2018 clause?Done.
8760General Question- pg 60It is clear that the order limitation excess is set at $25,000,000 for a single order. Can the Government please provide the total Ceiling amount for this IDIQ?The Government will establish the ceilings for the five-year ordering period by extrapolating prices from the successful offeror's pricing of the initial task order and then establishing firm fixed unit prices at the CLIN level. The ceiling will provide for planned requirements. Qty's will be determined at the task order level. All offerors should build in any contemplated travel or other direct costs at the CLIN level. The Government does not contemplate and does not have approval to enter into a labor hour or Time and Materials contract/task order.
8863RFP Page 63 Instructions to OfferorsIf a Company claims a Commercial Item Exception, are sealed packages
still required for the Prime and their subcontractors?These services are commercial items.
8967IDIQ RFQ L- pg 67,68Can the Government please clarify the contract type to be awarded?Single Award IDIQ, FFP
9068RFP Pages 68 and 69Please confirm that Volume 1A and Volume 1B are separate volumes
and we are to submit 5 volumes, not 4.On page 68 you ask for "four separate volumes set forth in Table L-1":
Table L-1 specifies five volumes: 1. Volume 1A 2. Volume 1B 3. Volume II Past Performance 4. Volume III Plans 5. Volume IV Business);Yes, in reference to RFP Pages 68 and 69, each offeror shall submit five volumes.
9168IDIQ RFQ L- pg 68,69Table L-1 has five rows, indicating five volumes. Can the Government clarify the number of volumes?Yes Also, the offerors should re-look at TABLE L-1. It's been revised.
9269RFP Page 69 Table L-1For Volume 1B, what is the Government envisioning as part
of the Execution Plan per Table L-1?The Executive Plan should be used to describe how the Offeror will implement its stated Strategic Plan, which enables consistent decision-making, and provide measurable benefits to the organization. In short, an organization’s Strategic Plan should be executed via the offeror's Execution Plan by well-rounded planning that results in purposeful projects with measurable benefits. Contractor should focus should target today's demands for more efficient government through the reuse of solutions and services, the offeror should describe how it intends to meet the need for actionable, consistent, and rigorous plans to implement Strategic Plans and solve priority needs. These integrated plans should support efforts to leverage other Federal, state, local, tribal, and international experiences and results as a means of reusing rather than inventing from scratch. Plans should be consistent and rigorous descriptions of the structure of the organization or enterprise, how IT resources will be efficiently used, and how the use of assets such as IT will ultimately achieve stated strategies and needs.
9369RFP Pages 69 and 72We do not see the 100 page limit. Can the Government
please explain where the 100 page limit is coming from?On page 72: "Volumes IA AND IB- Part C shall be limited to 25 pages each, 100 pages total".
According to the table restrictions on page 69, Volume 1A shall be 50 pages (plus Part A unlimited) and Volume 1B shall be 25 pagesThe offerors should re-look at TABLE L-1. It's been revised.
9469RFP Page 69Can the Government please provide the legend that is required
for our proposal document?The Government lists all requirements for proposal submission. In the 6th bullet the RFP states "each page should contain
the following legend at the bottom of each sheet." It appears the legend is missing.That is an inadvertent error; there is no legend.
9569RFP Pages 69 and 78Are we to submit two business volumes, one for the IDIQ and one for

TO 0001, or just one business volume (for Task Order 0001)?

If two business volumes, for the IDIQ, what are we actually pricing? (for example, should we develop a rate card and price hourly bill rate by day? iteration/sprint? week? month? year?)On page 69 the Government asks for a Business Volume (Task Order 0001); on page 78 in factor 4 price, "Offerors will be required to
submit two separate responses under the business volume: one for the basic IDIQ and one for initial TO 0001".No. The offeror shall only provide the Business Volume for the Initial Task Order--Please see TABLE L-1.
9669RFP Page 69Can the Government please relax the 10 page
requirement for past performance?We request unlimited pages.No.
9769IDIQ RFQ- pg 69Volume IV’s page limits is described as “N/A, unless only one offer is received.” Please clarify what is meant by this.Inadvertent error; please see the revised TABLE L-1.
9869IDIQ RFQ L- pg 69,70It appears only electronic submission is required for proposals; however, Table L-1 requests three electronic copies of all volumes. As electronic copies would be provided to the same contact and would therefore unnecessarily clutter EOP’s inbox and complicate submission, can this requirement be changed to one electronic copy for each volume?The proposals will be going to the contracting officer and source selection team. The 3 copies are in the event that the offerors wish to submit their proposals on disks. However, this would not be practicable, because we have limited assets that have disc reading capability.
9969IDIQ RFQ L- pg 69, 71, 72Can the government confirm that the following are not included in the page count: cover pages, table of contents, tabs, executive summary, cover letter, title page, table of figures, list of tables and glossary of abbreviations and acronyms, compliance matrix.ONLY AS FOLLOWS: (1) IA – Technical (FOR BASIC IDIQ CONTRACT) AND IB – Technical FOR INITIAL TASK ORDER 0001: Part A - Completed SECTIONS B AND K; Executive Summary; and Execution Plan AND (2) Cover Page, table of contents (including a list of tables and figures), cover letter, title page, lists for glossary and abbreviations, and compliance matrix.
10070RFP Pages 70 and 71Is the Government expecting a section on

Management Approach and Purchasing System in Volume 1B as well as 1A?

If so: What would the page count for those sections be in Volume 1B?; and How would the two Management Approach sections differ?On page 70, Volume 1B is listed as including the Technical/Execution Plan for TO #1. On page 71 in the evaluation factors, Management Approach and Purchasing System reference Volume 1B in addition to Volume 1A.Please see revised TABLES L-2 AND L-3.
10170L-1 pg 70The Instructions to Offerors in Section L request that offerors provide an Execution Plan and Cost / Price Information in response to Task Order 0001. However, no corresponding Statement of Work / Performance Work Statement (SOW / PWS) is provided detailing the requirements of Task Order 0001. Will the Government please provide the necessary SOW / PWS?The Initial Task Order work statement was provided under Amendment 0001.
10270IDIQ RFQ L- 70, 73The referenced RFP text on page 73 appears to be the same plans asked for in “Volume III – Part A: Subcontracting Plan” and “Volume III – Part B: Small Business Participation Plan" . Does the Government desire the Subcontracting Plan and Small Business Participation Plan information to be included in two separate volumes?Yes.
10370IDIQ RFQ L- pg 70-71Does the Government desire a separate Volume I containing just Part A, and a Volume IA (containing Parts B and C), and a Volume IB? Or, should Part A be contained in Volume IA as detailed in Table L-1 and L-2, which does not specify a separate Volume I as referenced on page 71 and 72?Anything with a "I" in front of it (i.e., "IA, IB) and all the associated "Parts" (i.e., A, B, C) shall be contained in Volume 1--please see revised TABLES L-1, 2, and 3.
10470Proposal Preparation Instruction-
pg 70The RFP states that “Print should be no smaller than a font size of 11 Times New Roman Font”, but only that “Graphics and drawings must be clear”. Can offerors infer from this that as long as the graphic or drawing is clear, there is no font restriction on graphics, drawings, tables, etc.?The statement says, "Only graphics and drawings." This does not include tables.
10571RFP Page 71 and
Pages 84 and 85Please confirm that Table L-3 is in error and Factor 2 is the Management Approach and Factor 3 is Past Performance.On Table L-3 Evaluation Factors, Factor 2 is listed as Past Performance and Factor 3 as Management Approach. Throughout the rest of
the RFP (see Page 84 and 85 for example) Factor 2 is listed as Management Approach and Factor 3 as Past Performance.Please see revised TABLES L-1, L-2, AND L-3.
10671IDIQ RFQ L- pg 71-78In Table L-2, Volume IV is titled "IV - Business Volume (TASK ORDER 0001)" and the description reads "Price-FOR INITIAL TASK ORDER 0001." However, on page 79 in the paragraph beginning with "Factor 4--Price," there is a passage that states, "Offerors will be required to submit two separate responses under the Business Volume: 1 (one) for the BASIC IDIQ and 1 (one) for the initial Task Order 0001." Can the Government please clarify if the Business Volume is applicable only to Task Order 0001 or if there are two responses required for Task Order 0001 and the Basic IDIQ? If two responses are required, does the Government intend to update the title of Volume IV accordingly?Yes, only the Initial task order; however, each offeror shall identify any escalation factors it intends to apply for Periods 2-4 and identify to what the escalation factor is applied.
10771RFP Section L, Page 71Could you clarify what is meant by electronic email should be included
with each volume?Government states: “Electronic email (Business and Technical) with corresponding proposal material content and logically
named files should be included with each volume.”This means: each volume should be e-mailed in separate files.
10872Instruction to Offerors & L-8(iv)
pg 64 & 80This solicitation was released on Federal Business Opportunities thus creating a reasonable expectation that two or more responsible offerors, competing independently, will submit priced offers (i.e. adequate competition). Given this circumstance and consistent with the guidance at 15.403-1 (Prohibition on obtaining certified cost or pricing data), submission of certified cost or pricing data and FAR 52.215-20 would not be applicable. Will the Government remove the clause from the solicitation as well as the requirement at L-8 (iv) for submission of Subcontractor proprietary pricing submission directly to the Government?No. It's necessary in the event that we receive only one offer
10972Volume I- Part A pg 72Will the Government please clarify if this solicitation is an RFQ or RFP? Both terms are used throughout the solicitation.This is an RFQ for commercial services.
11072Volume I- Part A pg 72The Government requests a “completed/signed RFP”. Will the Government please provide the Standard Form (e.g. SF 1449) for offerors to sign?Done.
11172IDIQ RFQ L- pg 72Table L-1 lists 3 parts at 25 pages each (totaling 75 pages), and no page limitation for Part A of Volume I. Section L-5.1 states "Volumes IA AND IB-Part C shall be limited to 25 pages each, 100 pages total [...]". Does the Government desire a 100 page limit to Volume I, meaning Part A is limited to 25 pages, or should the 100 page reference in L-5.1 be "75 page total"?Please see revised Tables L-1, L-2, and L-3
11272IDIQ RFQ L- pg 72Can the Government clarify the requirements, if any, for Parts B and C in Volume IB?Please see revised Tables L-1, L-2, and L-3
11372Proposal Preparation Instruction-
pg 72Table L-3 seems to indicate that Part B & C are not only required for IA, but also required for IB as well. Can the Government confirm that this is the instruction?Please see revised Tables L-1, L-2, and L-3
11473IDIQ RFQ L- pg 73Will the Government accept key personnel resumes in volume attachments as pages that are not counted?Yes.
11573IDIQ RFQ L- pg 73Would the Government please clarify if they intend to provide a resume template or should Offerors provide their own formats for the Key Personnel resumes?There is no resume template.
11673Proposal Preparation Instruction-

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