ATTACHMENT_1--FY19-24_OMNIBUS_RFP_(FBO_VERSION)--05-29-2019.docx

SOURCE SELECTION INFORMATION—SEE FAR 2.101 and 3.104 FOR OFFICIAL USE ONLY

SECTION B – SUPPLIES OR SERVICES AND PRICES/COST

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CLIN DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND CLIN ORDER VALUE

This is a Single Award IDIQ contract. The minimum value of any task/delivery order that the Government shall order and the Contractor shall furnish, shall not be less than $1,500. The maximum value of any task/delivery order that the Government shall order and the Contractor shall furnish shall not exceed $25,000,000.

SECTION C – DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Contents

Background

The Office of Administration (OA) is responsible for the Enterprise Services (ES) support for the application development segment of the enterprise network. ES provides Commercial-Off-The-Shelf (COTS) software application customization and configuration and enterprise services.

This contract will provide program/project/product management, application development, data integration/business intelligence, geographic information system mapping, operational support, quality assurance, quality control, testing, general IT security-related support services, development and maintenance documentation, and conversion application services to ensure the efficiency, resiliency, agility, availability and reliability of those information resources and systems.

OA currently maintains over 40 cloud-based enterprise business applications and about 15 on premise applications. The majority of applications servers provide service fulfillment requests to over 3,000 personnel. There are fewer than 10 applications that are deemed mission-critical and require high-availability.

Requirements would be issued as Task Orders under this contract for technical and program management labor services, which would provide both services and deliverables, to include, but are not limited to, the following functional areas:

· Program/Product Management

· Development/Design/Architecture

· Operational Support for Applications

· Quality Assurance

· Quality Control

· Testing

· Security

· Feasibility Studies

· Document Coding

· Configuration

· Test Plans/Results

· Deployment Plans

· Data Aggregations Methodologies

· Business Intelligence – Dashboards, Trend reports and Forecasting

· Operations and Situational Awareness Activities

· Life Cycle and Technology Refresh

· Geographic information system mapping

· Training

· QASP (Quality Assurance Surveillance Plan)

Description of Work

In conducting tasks, the Contractor shall provide technical and support services, including analyses, testing, trouble-shooting, and program and project level support , and perform analysis on existing applications and new requirements and make technical recommendations to the Government. The Government makes the final decision on acceptance of the Task Order deliverables and subsequent procurement decisions. The Contractor shall have a continuing obligation to inform the Government of known problems and issues in existing applications and the development and deployment of systems, and make disclosure of known risks associated with the system's performance and with any of the other activities to be conducted under a Task Order. The Contractor shall provide deliverables and recommendations to the Government for review and approval. The deliverables and recommendations shall only be provided for the environments and specified conditions for which they were intended and/or tested. All efforts under this program shall be conducted in accordance with established Contractor quality assurance procedures contained in the QASP.

As required, the Contractor may request information from the Government to perform accurate assessments.

The work involves the Contractor providing oversight of its development or support teams when they are brought onboard for a task order for development or support. The Contractor may also work with the Government to capture application requirements from the customers. The Contractor shall manage their contract staff to fulfill the requirements. EOP seeks high quality deliverables and consistent results for each project.

Tasking under this IDIQ may include, but is not limited to the following:

CLINs 0001, 0007, 0013, 0019, 0025, and 0031 – Application Project/Program Management and Product Management (Recurring/Severable)

The Contractor will provide Project/Program Management support, to manage product(s). The Contractor shall oversee and manage the statuses of projects in a program. The Contractor shall support all project-level activity to ensure all program goals are met. Each Task Order shall specify place of performance. The Contractor shall collaborate with the Government in setting or adjusting priorities; however, only contractual matters shall be directed by the Government Contracting Officer. Customized products shall meet Government standards or any Government-identified shortfalls must be brought into compliance prior to implementation for Government approval. The Contractor shall be knowledgeable of market conditions, keep current on industry trends and updates relevant to the platform being used. The Contractor shall use that knowledge to continue to enhance the strategic roadmap of the product or service.

The Contractor shall provide management and technical oversight of the Contractor’s team in delivering best practices, data integration, security and data quality, all within project scope, budget and schedule.

CLINs 0002, 0008, 0014, 0020, 0026, and 0032 - Application Development/Engineering, Design, and Integration (Completion/Non-Severable)

The Contractor shall assist the Government with the entire application development lifecycle which includes: requirement analysis, design, development, documentation, test, implement and sustainment of applications and their infrastructures. Standard or common migration application development will generally occur through modification of one or several legacy applications and/or will be built primary by use of commercial off-the-shelf (COTS) products or solutions. The Contractor shall perform these activities using a prescribed application development methodology and ensure that all Federal Government Information Technology and Information Security standards, laws, regulations as well as Information Technology Infrastructure Library (ITIL) best practices and guidelines are followed.

The Contractor is responsible for attaining and maintaining proper industry-recognized certification levels, as defined by Government at the task order level. This may include at the task order level, only, provided the Contracting Officer obtains and receives the requisite approvals from the appropriate approval officials, but is not limited to, the Department of Defense (DoD) 8140 Compliant (formerly DoD 8570) standard.

The Contractor shall collaborate with Government personnel to collect, define, refine, and document business and system requirements, provide levels of effort based on technical direction; the Government shall establish prioritization for solutions implementations toward the release of a minimum viable product. Upon Government request, the Contractor will engage in requirements gathering and create user stories. The Contractor shall provide and maintain complete and accurate implementation and roll-out schedules. The Contractor shall lead meetings in the Government’s Agile system development methodology, unless another methodology is requested by the Government. The Contractor shall provide cost-effective and value-added solutions to the Government to address needs or problems, which define options and capabilities. The Contractor shall build or provision agile solutions or prototypes and conduct demonstrations to the Government for review/acceptance. The Contractor shall address any application fixes related to both security and non-security assessment. The assessment will be conducted by the Government.

As part of application conversion process, the Contractor shall provide training to end users and administrators through various forms, such as: in-house training sessions, delivery of on-line learning modules and delivery of user guide documentation. Modules must be configurable and customizable to support iterative deployments. The Contractor shall be responsible for keeping all delivered training materials and documentation current and up-to-date, reflecting the most recent feature implementations.

The Contractor shall use a configuration-first, code-reusability approach for system and solution implementation. For all implementations, the Contractor shall create and deliver to the Government complete and accurate technical documentation relating to the proposed solution implementation, including knowledge-based articles. The Contractor shall update and maintain all developed and delivered documentation and utilize a version control standard accepted by the Government.

Except where indicated by the Government, the Contractor shall: (a) implement solutions to support third party integrations by way of a service oriented architecture (SOA); (b) facilitate, configure, and maintain a highly-available, clustered architecture through collaboration with Government-identified partners; (c) configure solutions for use with single sign-on capabilities; (d) maintain compliance with organizational data retention, security, design, and engineering standards, and; (e) implement solutions to support geographically-dispersed clients, including, but not limited to, mobile capabilities. Solutions must perform equally on Government-supported Windows and MacOS platforms, and across organizationally-supported browsers.

As appropriate and deemed required by the Government, the Contractor shall develop prototypes, mockups, personas, wireframes, and A/B tests for proposed solutions, systems, and rights.

The Contractor shall implement solutions using an agile methodology as defined at the task-order level. The Government reserves the right to prescribe an alternate methodology, as required.

The Contractor shall keep current with industry trends, including the use of localized services, content delivery networks, and cloud services. As appropriate, the Contractor shall provide tier 2 support for peripheral hardware, such as scanners, copiers, cameras, and webcams in support of related solutions.

The Contractor shall engineer, install, and configure the solution on time, ensuring compliance with Acceptable Quality Levels (AQLs) defined at the task order level. The Contractor’s quality assurance team shall assess the quality of the implementation as compared with the stated requirements. After which, the Government-led quality assurance team will oversee independent verification and validation. The Contractor is required to provide timely, accurate, and complete status updates to Government on a recurring basis, including anything that relates to unanticipated risks or delays, when such information becomes known. The Contractor is responsible for complying with the Government’s release and release-request processes.

The Contractor, as required by the Government and defined within the task order, shall be responsible for migrating data between legacy and new systems, and work with the appropriate Government individuals in the compliant decommissioning of applications.

The Contractor is responsible for attaining and maintaining proper certification levels as defined by Government. The Contractor shall provide support in meeting certification and accreditation activities; such as working with the Government to scan new data service environments to obtain Authority to Operate (ATO). The Contractor shall ensure work products are compliant with all applicable Federal IT security laws and regulations, as well as Office of Management and Budget (OMB), National Institute of Standards and Technology (NIST), and Department of Homeland Security (DHS) security and control requirements for certification and accreditation (C&A), in addition to applicable EOP stated policies.

CLINs 0003, 0009, 0015, 0021, 0027, and 0033 – Application Administration, Operations, and Support (Recurring/Severable)

The Contractor shall provide support services, such as maintenance, upgrades, enhancements and modifications in the production and development environments. The Contractor shall provide database and application administration. The Contractor shall timely implement patches and updates to applications, data, and databases. The Contractor shall support application interfaces with other cloud-based or on premise systems. User access shall be managed with the intent to optimize licensing strategy for the Government. Detailed, knowledge-based documentation shall be delivered to the Government which defines access management, usability, troubleshooting, and day-to-day maintenance for all new and enhanced applications. The Contractor shall provide Tier 2 and Tier 3 support for production applications. The Contractor shall provide database administration (DBA) and Extract, Transform and Load (ETL) operational services (on platforms including, but not limited to, Oracle, SQL, ServiceNow, Informatica, DataLake Hadoop, MuleSoft).

The Contractor is responsible for maintaining a secure application environment in accordance with Government specifications to include, but not limited to, the Authority to Operate or FEDRamp certifications. The Contractor shall delivered all supporting documentation needed to gain an Authority to operate for developed applications within the established deadline defined at the task order level. Such environments are required for development, integration, staging, and production, and are maintained in coordination with other organizational partners.

The Contractor shall provide up-to-date key performance indicators in a centralized, Government-approved format. The Contractor shall advise and provide recommendations of how new manufacturer-driven updates of the platform will impact software development and application support initiatives. When issues arise, the Contractor shall work with the Government to craft solutions to resolve bug fixes or other performance problems. The Contractor shall use a centralized bug and issue tracking system designated and hosted by the Government and will provide weekly reporting and metrics on the issues tracked and resolved.

The Contractor is responsible for the application decommissioning process and tasks, when another solution has been deployed as a replacement or no longer needed by Government keeping in mind Presidential Records Act (PRA) requirements.

The Contractor shall perform application-related work required for any Presidential Transition, in accordance with the Government’s data lifecycle management strategy. The Contractor shall support the ability to transfer all Presidential records/data to NARA in an electronic format that NARA approves of as part of the Government data lifecycle management strategy. Contractor shall ensure and certify to the Government that data migrated between application instances is complete and accurate in accordance with Presidential Records Act, Federal Records Act and any other applicable federal law. At all times, Contractor shall maintain proper information governance in the instance e-discovery is required.

The Contractor shall provide support, at the Government’s request, outside of core business hours for critical issues identified by the Government.

The Contractor shall provide administration, data conversion, data-marts, and data consumption for Business Intelligence (BI) platforms (such as Tableau & Cognos).

The Contractor shall maintain, update, and deliver to the Government any training content, such as new procedures or workflows, for the applications.

The Contractor shall provide critical incident management. A Critical Incident includes any event which disrupts, or which could disrupt, a service. Critical Incident Management is the comprehensive approach to preventing, preparing for, and responding to events effectively and efficiently. The objectives to support these services are to:

1) Centrally manage, monitor, coordinate and communicate status of application performance.

2) Assess incident severity, host incident resolution conference calls, and coordinate necessary resources that are both internal to the contract and external to the contract (other providers, vendors and/or manufacturers).

3) Manage and communicate the overall operating posture and incident status on a regular basis in accordance with the deliverables.

4) Standardize incident status and reporting mechanism (Application Dashboard/Records).

CLINs 0004, 0010, 0016, 0022, 0028, and 0034 – Quality Assurance and Testing (Recurring/Severable)

The Contractor shall maintain compliance with Section 508 of the Rehabilitation Act of 1973 as updated, and organizational quality and design standards. Additionally, the Contractor is responsible for the establishment and maintenance of the appropriate testing and integration environments.

The Contractor shall use automated testing capabilities to ensure regression and unit tests are completed continually, and in a timely manner, against the full suite of applications within the Government’s service catalog. The Contractor is responsible for the generation and execution of tests, test suites, and test cases, and for the consumption, analysis, and dissemination of test results to the appropriate parties. The Contractor shall provide guidance to Government as relates to the prioritization of defect resolution, including impact assessments of identified defects.

The Contractor shall collaborate with other EOP/PITC Government-identified partners for user acceptance testing, vulnerability scans, and stress and load testing.

The Contractor shall ensure all applications maintain interoperability with Government-approved other third-party solutions.

Technology testing shall be in both a physical and virtual laboratory, for a variety of operating system platforms, software, applications, and network infrastructure in a secure environment. Examples of services include Test Automation, Performance Testing, and Functionality Testing.

CLINs 0005, 0011, 0017, 0023, 0029, and 0035 – Quality Assurance and Testing (Completion/Non-Severable)

The Contractor shall maintain compliance with Section 508 of the Rehabilitation Act of 1973 as updated, and organizational quality and design standards. Additionally, the Contractor is responsible for the establishment and maintenance of the appropriate testing and integration environments.

The Contractor shall use automated testing capabilities to ensure regression and unit tests are completed continually, and in a timely manner, against the full suite of applications within our service catalog. The Contractor is responsible for the generation and execution of tests, test suites, and test cases, and for the consumption, analysis, and dissemination of test results to the appropriate parties. The Contractor shall provide guidance to Government as relates to the prioritization of defect resolution, including impact assessments of identified defects.

The Contractor shall collaborate with other EOP/PITC partners for user acceptance testing, vulnerability scans, and stress and load testing.

The Contractor shall ensure all applications maintain interoperability with other Government-approved third-party solutions and the Government’s network environment.

Technology testing shall be in both a physical and virtual laboratory, for a variety of operating system platforms, software, applications, and network infrastructure in a secure environment. Examples of services include Test Automation, Performance Testing, and Functionality Testing.

CLINs 0006, 0012, 0018, 0024, 0030, and 0036 – Application Licenses and Subscriptions--as needed (Completion/Non-Severable)

The Contractor shall manage user access and software licenses with the intent to optimize licensing strategy for either on premise or in the cloud applications. Contractor shall advise Government on best practices and most efficient strategies to reduce costs (i.e., annual or perpetual licenses). The Contractor shall deliver knowledge-based documentation which defines user access to all new and enhanced applications to the Government.

Contract Personnel The objectives are as follows:

1) Provide qualified personnel to achieve all objectives specified in the defined CLINs.

2) The Contractor will use best practices emphasizing standard processes, expertise in technologies, systems, hardware and software, technical management, and structured methodologies for application development and support operations.

3) Maintain adequate staffing levels to ensure the staffing bench is deep enough to eliminate or mitigate single points of failure

Key Personnel

The Government requires the following:

1) Identify and provide key personnel who are responsible for meeting the program, project, and product management needs specified in this work statement. The Government may designate additional Key Contractor personnel prior to contract award or issuance at the task order level.

2) Propose candidates for review and approval by OA prior to placing the individual into the position, including initial candidates and subsequent substitutes or replacements. The Government may at its sole discretion via the Contracting Officer (CO), direct the Contractor to remove any Contractor employee from Government facilities for misconduct or security risks, only. Removal does not relieve the Contractor of the responsibility to continue providing the services required under this SOW. The CO will provide the Contractor with a written explanation to support any request to remove an employee.

3) The Contractor shall submit candidate information showing how the candidate’s education, relevant licenses/certification, experience, employment history, and specific expertise meet the needs of each key personnel slot as part of the staffing plan. Specific experience relevant to this task order must be clearly indicated, including the organization, state or Federal agency, nature of the project or system, when the experience was gained, and references provided upon CO’s request.

4) Notify OA no less than 15 business days in advance of any proposed substitute or change to key personnel.

5) Choose all key personnel from current employees or committed new hires by the contract start date.

6) Dedicate key personnel to this SOW for 100% of their time and efforts.

7) Include key personnel positions identified by OA and positions proposed by the Contractor that are mutually agreed upon by OA, including the following positions:

Table 1 Key Personnel

Staffing Plan/Personnel

The objectives are as follows:

1) Develop and implement a staffing plan outlining the overall concept of staffing for all CLINs outlined under this work statement, as approved by OA.

2) Address the ability to realign personnel in response to a changing or fluctuating workload.

3) Provide the ability to reach back to team members, vendors, and subject matter experts (SMEs) for consulting services to respond to emergent or technically challenging assignments.

Personnel Security

The objectives are as follows:

1) All personnel must be citizens of the United States of America.

2) Support all suitability requirements and security procedures, ensuring all Contractor employees meet all security requirements, prior to contract award.

3) Perform services per policies and approved procedures including personnel in-processing and out-processing procedures defined by OA Office of Physical Security.

4) Ensure all Contractor personnel are vetted, cleared by OA Office of Personnel Security, pass required suitability screening requirements, from the Office of Personnel Security, and sign the required forms prior to task order issuance.

5) Ensure personnel are granted access to the required information and systems only after favorably completing an adjudicated background investigation.

6) Ensure all personnel obtain and wear valid identification badges when working on site.

7) Manage collection of badges and other assets defined by the Government for personnel leaving the contract or at the end of the period of performance.

8) Provide a breakout of personnel for assignments identifying their level of security clearance prior to commencement of work.

9) Obtain and maintain the appropriate security clearances as required by the tasking requirements of this SOW.

10) Develop and implement communication protocol prior to contract award with written procedures for notifying OA Office of Personnel Security of any personnel situations that may have an adverse effect on personnel, physical and/or cyber security.

Travel.

The Contractor will be required to travel to other locations in support, which will be defined at the task order level and described in the associated work statement. Actual destinations and duration are subject to change during the course of this contract. A valid U.S. passport may be required for some OCONUS travel. All costs associated with obtaining a passport are the responsibility of and shall be borne by the Contractor/individual. Prior to incurring any travel expenses, Contractor personnel must obtain written authorization from the COR that approves approximate travel, dates, expected duration, origin and destination, purpose, estimated costs and names of all personnel traveling in support of this contract. All travel arrangements must be coordinated and approved, in writing, by the COR prior to any travel taking place. The Contractor shall ensure that travel allowability and allocability align with the Joint Travel Regulation (JTR) and in accordance with FAR 31.205-46. Daily travel to and from work, and any local travel aboard the installation in the performance of daily duties is not reimbursable by the Government.

Subcontracts and Other Direct Costs.

Other Direct Costs (ODCs) associated with the cost of doing business (e.g., cellular service, special computer applications, Blackberry’s, etc.) must be identified in the initial task order proposal for consideration and the Contractor shall agree to deliver to the Government a copy of all the records, including emails, in a format WHIG can accept. The Government considers all such incidental items the responsibility of the Contractor and discretionary in use. The Contractor is required to identify any and all non-labor costs associated with the operation of its proposed strategy. This includes clearly identifying non-labor service requirements, incidental, or non-recurring charges, and related costs of the proposed operation.

If the offeror intends to propose any subcontractor, as defined by FAR Subpart 2.101, shall be proposed and consent shall be granted by the contracting officer at the time of contract award.

Place of Performance

The location of the work will be performed primarily at the Contractor’s offices and various locations to be determined and formally agreed to and executed in writing by the Government and the Contractor, at the task order level.

Deliverables

Table 6.1 lists deliverables due as specified in the Deliverables table. The format and content of all deliverables are subject to Government approval. Deliverables may change during the course of the contract.

Table 6.1 Notional Contract Deliverable Requirements List (CDRL)

Item

Deliverable

Delivery Date

SOW

Reference Number

Meetings

Plans

Final PMP for the IDIQ shall be submitted 5 calendar days following transition of service acceptance date

Final IDIQ Order PMP shall be identified in the individual IDIQ Call(s)

Will be identified in the individual IDIQ calls RFQ and Final IDIQ

(Includes PMP, Training Plan) Draft submitted with technical proposal

Final: 5 days after the kick off meeting

Reports

Services

Accessibility Requirements (Section 508)

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public. All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable EIT accessibility standards have been identified.

Section 508 Applicable EIT Accessibility Standards

36 CFR 1194.21 Software Applications and Operating Systems, applies to all EIT software applications and operating systems procured or developed under this work statement including but not limited to GOTS and COTS software. In addition, this standard is to be applied to Web-based applications when needed to fulfill the functional performance criteria. This standard also applies to some Web based applications as described within 36 CFR 1194.22.

36 CFR 1194.22 Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement. When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous Javascript and XML (AJAX) then 1194.21 Software standards also apply to fulfill functional performance criteria.

36 CFR 1194.24 Video and Multimedia Products, applies to all video and multimedia products that are procured or developed under this work statement. Any video or multimedia presentation shall also comply with the software standards (1194.21) when the presentation is through the use of a Web or Software application interface having user controls available.

36 CFR 1194.31 Functional Performance Criteria, applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

36 CFR 1194.41 Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required 1194.31 Functional Performance Criteria, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using TTY.

Section 508 Applicable Exceptions

Exceptions for this work statement have been determined by OA and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COTR. OA has identified the following exceptions that may apply: 36 CFR 1194.3(b) Incidental to Contract, all EIT that is exclusively owned and used by the Contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those Contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public.

Section 508 Compliance Requirements

36 CFR 1194.2(b) (COTS/GOTS products), When procuring a product, each agency shall procure products which comply with the provisions in this part when such products are available in the commercial marketplace or when such products are developed in response to a Government solicitation. Agencies cannot claim a product as a whole is not commercially available because no product in the marketplace meets all the standards. If products are commercially available that meet some but not all of the standards, the agency must procure the product that best meets the standards. When applying this standard, all procurements of EIT shall have documentation of market research that identify a list of products or services that first meet the agency business needs, and from that list of products or services, an analysis that the selected product met more of the accessibility requirements than the non-selected products as required by FAR 39.2.

Contractor’s Quality Control Plan (QCP). The Contractor shall implement a complete quality control program to identify potential and actual problem areas in providing specified requirements of the contract and results in corrective action throughout the life of the contract. The Contractor shall provide the QCP to the contracting officer at the Kick-off meeting (TBD) for review and final acceptance. Changes to the QCP shall be submitted to the contracting officer no later than 10 workdays prior to effective date of change. The basic intent of the plan is that the Contractor is responsible for quality. All methods, procedures, and forms shall support this concept.

The QCP shall:

a. Have direct accountability to the Contractor’s top management.

b. Address overall project management and administration.

c. Be a comprehensive program to plan and deliver quality services to the Government.

d. Cover all services described in this contract, prioritize services, and concentrate on the most essential services as identified under SECTION C.

e. Describe a method, acceptable to the Government, of identifying deficiencies in the quality of service performed under this contract before the level of performance becomes unacceptable, and address processes for corrective actions without dependence upon Government direction.

f. Establish an inspection system covering all services required by this contract. This plan shall specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection. The Contractor will provide the contracting officer with a current list of all titled positions and the names of the incumbents.

g. Contain specific quality control techniques for contract services identified under SECTION C. The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP.

h. Include a customer complaint feedback system for correction of validated complaints and to inform the customer of corrections. The QCP shall describe how users, or other interested parties, may identify problem areas or situations to the Contractor. The customer complaint program shall be compatible with the reporting and communication systems of the QCP.

i. Require documentation of all Contractor quality control inspections and corrective actions be maintained by the Contractor throughout the term of this contract. Copies of inspection documents will be provided to the contracting officer upon request.

j. Describe methods of direct and indirect communications with the Government regarding performance of the contract. The QCP shall include regular and formal meetings with the Government and proposed formats and/or schedules for informal communications (e.g., periodic e-mails to the COR).

Task Order Award Process

The Government will initiate the Task Order award process by sending its intent to issue a task/delivery order, which shall include a detailed work statement and QASP that identify the Government’s requirements under the contract. The Contractor shall initiate any questions or respond to any requests for information within the established deadline identified in the Government notification.t and pricing data. All terms and conditions including price shall be subject to negotiations.

SECTION D – PACKAGING AND MARKING

At the task order level

SECTION E - INSPECTION AND ACCEPTANCE

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at: TBD at task/delivery order issuance

SECTION F - DELIVERIES OR PERFORMANCE

TBD at task/delivery order issuance

SECTION G - CONTRACT ADMINISTRATION DATA

ADMINISTRATION

Most contract administration functions shall be retained by the Executive Office of the President, Office of Administration (EOP/OA), Washington, DC. Any inquiries pertaining to the administration of performance of this contract should be directed to the Contracting Office.

CONTRACT CORRESPONDENCE AND INQUIRIES

All correspondence/inquiries shall reference the appropriate Contract Number, and shall be submitted to the following address:

“Provided at time of award”

TECHNICAL INQUIRIES

Upon contract award, all inquiries that relate to technical issues shall be directed to the Contracting Officer’s Representative (COR) NOTE: The Contractor hereby understands that only technical issues can be discussed with the COR. The COR is not authorized to modify or alter the terms and conditions of this contract. The COR will be identified in the award document.

REMITTANCE ADDRESS

The offeror will indicate below, the address to which payments should be mailed if such address is different from the address shown on the face of the Standard Form 33.

ORDERING PROCESS

Work does not begin and funds are not expended on an individual project until:

The Government, in accordance with the ordering clause contained in the contract, will identify work to be performed by the Contractor and will its intent to issue a task/delivery order based on the CLIN pricing established at the BASE IDIQ Contract level.

The Contractor shall submit questions or requests for information, if necessary.

EOP/OA reviews the delivery/task order to ensure project timeline, objectives and estimated costs are consistent with Component requirements. Once technically approved, the Contracting Officer issues the task order at the established CLIN prices. Funding will be provided at the task/delivery order level.

Task Order Deliverables. The deliverables for each of these task orders will be specified in each TO. Inspection and acceptance of deliverables shall be accomplished by the COR, or delegated to the appropriate level Government manager. In accordance with the operating provisions specified in the QASP, the COR shall perform the requisite inspection and acceptance of work to ensure quality is consistent with task requirements.

Implementation of Limitation of Funds. Pursuant to the clause FAR 52.232-22 in Section I, entitled, "Limitation of Funds", the total amount available for payment and allotted to this contract for the Section B Contract Line Items Numbers (CLINS) will be established on the individual Task Orders.

STATEMENT ON EOP SPECIAL TERMS AND CONDITIONS [FEB 2014]

The following EOP specific clauses shall apply to the order, contract, or agreement resulting from this solicitation. These terms and conditions flow down to any subcontractors.

RESTRICTION AGAINST DISCLOSURE [FEB 2014]

The Contractor agrees, in the performance of this order, contract, or agreement to keep the information contained in the source documents, or otherwise furnished by the EOP, in the strictest confidence, said information being the sole property of the EOP. The Contractor also agrees not to publish, reproduce or otherwise divulge such information, in whole or in part, in any manner or form, nor authorize or permit others to do so, taking reasonable measures to restrict access to the information while in his or her possession to those employees who must have the information to perform work on the order, contract, or agreement (i.e., a “need-to-know” basis). The Contractor agrees to immediately notify the contracting officer (CO) in writing in the event the Contractor determines, or has reason to suspect, a breach of confidentiality. The Contractor is responsible for ensuring all employees involved in the performance of this order, contract or agreement sign a “Non-Disclosure Agreement” that is attached. The Contractor shall provide a signed agreement to the CO prior to each employee beginning work.

EOP retains full legal control over any information and records submitted by it to the Contractor and may, to the extent permitted by law, modify such information or request that it be withdrawn from the Contractor’s files and systems. Such information, to the extent permitted by law, shall not become part of Contractor records. If the Contractor receives a request for EOP information, or a request to which EOP information would be responsive, the Contractor shall not provide EOP information in response to the request and shall instead refer the request to EOP. EOP will address the request in accordance with applicable law. Requests included within this paragraph include, but are not limited to, Freedom of Information Act (FOIA) requests, Congressional requests and litigation-related requests. Any such request shall be sent in writing to the Office of Administration, Office of General Counsel through the CO.

All information regarding the procedures developed under this order, contract, or agreement must be regarded as sensitive information by the Contractor and not to be disclosed to anyone outside the Contractor's organization without the written permission of the CO.

PROHIBITION OF ADVERTISING OF AWARD [FEB 2014]

The Contractor shall not refer to this award in commercial advertising or similar promotions in such a manner as to state or to imply that the product or services provided is endorsed, preferred, or is considered superior to other products or services by the Executive Office of the President (EOP), the Office of Administration, or the White House. This includes advertising, or similar promotions, in all forms of electronic, broadcast, and print media.

In addition, the Contractor is restricted from…