10797-20241009135957 SMPDD.docx

Request for Quotation for Digital Turn-Key Platform:

SMPDD is seeking quotes through this RFQ to procure a fully turn-key comprehensive digital platform with a capacity of up to 30 participants within the Hancock County Jail for the Accelerate Re-Entry Program (ARP). This program will be funded through the RESTORE Act of 2012 and/or other State and Federal funding. The platform will be deployed in a correctional facility environment and must include all necessary equipment, security features, and functionality to monitor and track training outcomes. The end goal should be an out-of-the-box, easy-to-implement system focusing on usability, security, and measurable outcomes. The initial contract awarded will be from November 1, 2024, to October 31, 2025, with the option to extend the contract annually up to three years with the approval of both parties, dependent on funding.

Specifications:

The entity that is awarded a contract through this Request for Quotations will be responsible for:

· Accommodating up to 30 users simultaneously at the correctional facility.

· Providing necessary equipment and hardware with the following specifications: Chrome Books (or equivalent) with a minimum 11.6-inch display, 4GB RAM and 32GB storage, Wi-Fi and Bluetooth capability, Durability features for high-traffic use; Wi-Fi routers that can support up to 30 devices simultaneously with strong security encryption; and backup power solutions (e.g., UPS units) to prevent data loss in case of power interruptions.

· User-friendly interactive display or monitor for instructor use, digital projector or large-screen monitor, integrated audio-visual system for video tutorials and presentations.

· Simple, intuitive User interface that allows participants to navigate and access training modules easily.

· Ability to personalize learning paths based on user needs and progress.

· Multi-level integration that combines different programs and content into a seamless experience. A single sign-on method is preferred.

· Robust security to ensure compliance with correctional facility requirements (secure login, two-factor authentication, user activity logging), monitorable access for security personnel to oversee usage in real-time, Restricted access to unauthorized or external websites and applications.

· Ability to track and report the progress and outcomes of each participant, including completion rates, assessment results, and learning milestones.

· Exportable data formats for easy integration with existing reporting systems.

· Dashboard for real-time monitoring of individual or group performance.

· Ability to supports multiple content types, including video, interactive modules, and text-based content.

· Must allow for offline access in case of network interruptions and the ability to update and push new content remotely.

· Ability to tailor the platform for various learning paths, allowing for customization based on the needs of each participant.

· Integration with learning management systems to track individual progress and deliver tailored learning plans.

· 24/7 ongoing technical support for the digital platform and hardware, including network operations and incident response

· Regular updates to ensure compliance with security and functionality needs, and warranty and replacement coverage for all hardware for at least 1 year. Additional years may be negotiated separately.

· Training materials for instructors and facility staff on platform operation and maintenance.

· Licensing for all necessary software to support training activities.

· Data Ownership: SMPDD, or a designated partner, will own all data generated and collected through the platform, including participant information, training progress, assessment results, and usage logs. The vendor will have no ownership rights over any data produced through the platform.

· Data Access: The vendor will only have access to the data as necessary to provide technical support, maintenance, and updates. Such access must be restricted to authorized personnel only, and all data handling must comply with applicable privacy and security laws.

· Data Security: The platform must include strong data encryption and secure storage solutions to protect sensitive participant information. The vendor must ensure the platform adheres to industry data protection standards and complies with relevant regulations, such as the General Data Protection Regulation (GDPR) or the Family Educational Rights and Privacy Act (FERPA), depending on the jurisdiction.

· Data Transfer & Portability: Upon termination or completion of the contract, all data must be transferred to SMPDD, or a designated partner, in a commonly used and accessible format. The vendor will be required to delete all copies of the data from their servers and systems after the transfer, as confirmed by a data destruction certificate.

· Data Backup: The vendor must ensure regular data backups to avoid any loss of participant data and provide recovery solutions in the event of system failures or data corruption.

· The vendor must ensure that the digital platform and all required equipment and hardware are fully installed and operational within 30 calendar days of the contract award date.

· The installation must include setup of all hardware, including Chrome Books and network infrastructure, configuration of the digital platform, ensuring it is fully functional and customized to meet the facility's requirements, testing the system to ensure proper integration, security, and functionality, and training for facility and SMPDD staff on the use and maintenance of the platform.

· The system must be fully operational and accessible to participants by the agreed-upon deadline to avoid training and program implementation delays.

· The vendor must demonstrate substantial experience providing turn-key digital learning platforms within correctional or similar institutional environments.

· Past experience should include: successful deployment of at least three (3) similar projects involving digital learning platforms for workforce development, vocational training, or educational purposes; experience working in high-security environments, such as correctional facilities, where data security and monitoring are critical; and proven track record in managing installations of similar scale (30 user capacity), including network infrastructure setup, hardware installation, and staff training.

In addition to your submitted quote, please include your organization’s Unique Entity Identifier (UEI) number AND proof of active Sam.gov registration.

SMPDD reserves the right to accept or reject submissions based on current program funding and/or training needs within the TDWDA.

Quotations must be received by October 17, 2024, at 12:00 p.m. (Central Standard Time) and should be sent by email as a PDF to Grant Wesley at gwesley@smpdd.com. Late submissions will not be accepted.

SMPDD/TDWDA is an equal opportunity employer/program.

Auxiliary aids and services are available upon request to those with disabilities.

TDD 1-800-582-2233

10441 Corporate Drive, Suite 1, Gulfport, MS 39503 | (228) 868-2311 | Fax (228) 868-2550 914 Sullivan Drive, Hattiesburg, MS 39401| (601) 545-2137 | Fax (601) 545-2164 www.smpdd.com image1.png