10669 Complex Tng Basic PWS 2 Sans Labor Codes.pdf

PERFORMANCE-BASED WORK STATEMENT (PWS)

OO-ALC COMPLEX TRAINING SUPPORT

U.S AIR FORCE

AFMC OO-ALC

1/3/2024 i

TABLE OF CONTENTS

1 Scope

2 Description of Services

2.1 Instructional Systems Development (ISD)

2.2 Training Instruction

2.3 Training Related Services

2.4 Labor Resources

2.5 Presentation Materials

2.6 Supervision and Work Leads

2.7 Turnover

3 Services Summary

4 Contract Data Requirement List (CDRL) Summary

5 Government Furnished Property and Support

5.1 Facilities Supplies and Support

5.2 Information Resources

6 General Information

6.1 Hours of Operation

6.2 Attendance

6.3 Travel

6.4 Installation Specific Safety and Health Standards

6.5 Quality Assurance Program Plan

6.6 Management Plan

6.7 Status Report

6.8 Contractor Manpower Reporting

6.9 Security Requirements

6.10 Conservation of Utilities

6.11 Records

6.12 Transition

Appendix A – Instructional Systems Development Activities

Appendix B – Labor Resource Descriptions and Categories

Appendix C – Safety, Fire Protection and Specification Industrial Safety Requirements

Appendix D – Acronyms and Abbreviations

1 SCOPE

The Complex Training Support program will support training and related tasks for the Ogden Air Logistics Complex (OO-ALC) Utah and Continental United States (CONUS) Geographically Separated Units (GSUs) including but not limited to: Aerospace Maintenance and Regeneration Group (AMARG) Davis-Monthan AFB, Arizona; Vandenberg AFB, California; Malmstrom AFB, Montana; Minot AFB, North Dakota; Randolph AFB, Texas, and FE Warren AFB, Wyoming as outlined in this Performance Work Statement (PWS).

Individual Task Order requirements will specifically define locations requiring support, primary work areas, project requirements and deliverables, project scheduling, and other related performance criteria. Representative task services include, training courseware development, training instruction and support as detailed in paragraph 2 and subparagraphs below.

No part of this PWS, the basic contract, or any Task Order issued under the basic contract shall be construed to require the Contractor to provide personal services to the Government. The Contractor shall comply with this PWS in its entirety.

2 DESCRIPTION OF SERVICES

This PWS describes general training related requirements for AFMC OO-ALC and its customers. The Contractor shall staff all positions with qualified personnel to fulfill requirements of this basic contract and specific task assignments as designated by individual Task Order PWS.

This contract covers the following training support categories: Instructional System Development, Training Instruction and Training Related Services.

The Contractor shall be capable of managing multiple Task Order sites simultaneously.

“Multiple sites” is defined as two or more sites requiring separate workloads to be completed in different locations such as those identified in paragraph 1.0 of this PWS. Individual Task Orders will define the location, base, GSU or squadron, and skill set in which the work will be performed. New Task Orders may be issued while the Contractor is maintaining an existing Task Order, which may or may not be in the same location, base, GSU, or squadron as the new Task Orders.

2.1 Instructional Systems Development (ISD)

The Contractor shall provide experienced and qualified courseware developers to perform activities associated with the Air Force Instructional System Design (ISD) process. This process is a lockstep approach which includes, analyses, design, development, testing, validation, and implementation of training courseware material using AFMCMAN 36-2601, AFMC Functional Depot Maintenance Courseware Development and Management Guide and DAFH 36-2675, Information for Designers of Instructional Systems. The Contractor shall adhere to Air Force

ISD requirements format and content standards identified in Appendix A. Reference: AFMC ISD Courseware Resource Site: https://usaf.dps.mil/sites/21109/ISD/SitePages/Home.aspx

2.1.1 The Contractor shall ensure that training content has been validated by a subject matter expert for accuracy and completeness.

2.1.2 The Contractor shall ensure that training content and instructional systems development meets the specifically defined training need and technical specifications as defined at the task order level, and are document compliant with stated manuals, directives, and handbooks.

2.1.3 The Contractor’s course developer shall comply with the Hill AFB ISD Evaluation Reviewer Notes by making all requested corrective actions prior to moving to the next phase of development activities. The Contractor shall comply with all requested corrections within the task scheduled timeframe. Contractor shall not move to the next phase of development activities without authorization from the Hill AFB ISD Evaluator.

2.1.4 The contractor shall deliver instructional systems no less than 14 calendar days prior to the end of the task order period of performance.

2.2 Training Instruction

The Contractor shall provide experienced and qualified instructors to conduct formal and/or informal courses to AFMC OO-ALC/OBH trainers and AFMC OO-ALC/OBH customers IAW AFI 36-2650_AFMCSUP_OO-ALCSUP 36-2650 Maintenance Training to meet the training requirements of AFMCI 21-100 Depot Maintenance Management as defined at the Task Order level.

2.2.1 The contractor shall ensure that instructors are available and present for duty during normally scheduled business hours during the task order period of performance.

2.2.2 The contractor shall strive to achieve a high quality and positive learning environment with positive student feedback during the task order period of performance.

2.3 Training Related Services

The Contractor shall provide experienced and qualified personnel to perform training related services, such as videography and test proctoring, for the efficient and effective operations of AFMC OO-ALC/OBH and their customer processes as detailed at the Task Order level.

https://usaf.dps.mil/sites/21109/ISD/SitePages/Home.aspx

2.3.1 The contractor shall ensure that all training-related service personnel are available and present for duty for all required testing during the task order period of performance.

2.3.2 The contractor shall strive to achieve high quality training-related services during the task order period of performance.

2.3.3 The contractor shall administer certification testing and report all test results to the applicable group Training Office within five (5) business days of testing. Test proctoring availability requirements will be defined at the task order level.

2.4 Labor Resources

The Contractor shall provide all qualified personnel as specified at the Task Order level.

The objectives and labor requirements identified within this PWS are described in general terms.

Required skill sets, task requirements, deliverables, project scheduling, and other related performance criteria will be defined at the Task Order level. The Contractor shall fully staff positions identified at the Task Order level with qualified personnel detailed in Appendix B.

2.5 Presentation Materials

In the performance of training services, outputs may take the form of information, advice, opinions, alternatives, analyses, evaluations, recommendations, training, and/or services to complement the Government’s technical expertise in accomplishing its mission. The nature of this work will at times require the Contractor be capable of quick responses to stringent deadlines. All materials produced remain the property of the Government with unlimited data rights with no license encumbrances and shall be delivered as detailed at the Task Order level.

(Presentation Materials, CDRL A001)

2.6 Supervision and Work Leads

The Contractor shall be responsible for the selection, recruitment, hiring, assignment and reassignment of duties, transfer, supervision, management, control, and termination of Contractor employees in performance of Complex Training Support requirements. Contractor personnel are employees of the Contractor and under its administrative control and supervision.

The Contractor and its employees shall not supervise, direct, or control the activities of Government personnel or the employees of any other contractor. The performance of all Task Orders must be diligently and conscientiously monitored by the contractor to ensure that only the contractor exercises supervision and control over contractor personnel.

The Contractor shall be responsible for ensuring Contractor supervision or work leadership for daily shifts and work requirements. The Contractor supervisor or lead shall be responsible for ensuring Contractor employees are available to work daily. The Contractor supervisor or lead shall notify Government supervisors and Contracting Officer’s Representatives (COR)/Program

Manager (PM) of scheduled leave of Contract employees on the first regular business day of each month via email, and any unscheduled leave occurring throughout the month, allowing Government to properly schedule workload requirements. The Contractor will take into account manpower requirements in work areas prior to allowing multiple personnel off simultaneously to ensure Contractor assigned workload will still be accomplished. The Contractor supervisor or lead shall notify Government work area supervisor and COR daily, within the first hour of start time, of any manpower shortages to allow the Government to shift workload as appropriate.

Contractor supervisor or lead shall be responsible for timely completion of assigned tasks IAW individual task order requirements. The Contractor supervisor or lead shall be responsible for handling emergency time off.

The Contractor supervisor or lead shall be responsible for accident reporting. The contractor shall report all safety-related incidents to the area Government Supervisor and the COR within one (1) hour of occurrence.

2.7 Turnover

The Contractor shall notify the Contracting Officer’s Representative(s) (COR) within one (1) business day of any personnel changes or vacancies occurring during Task Order performance.

For any skill/position with turnover, the Contractor shall ensure all positions which become vacated during the Task Order period of performance are backfilled within 45 calendar days. The Contractor shall ensure all new employees possess required training, qualifications, proficiency, and satisfy all other access requirements prior to commencement of work. The contractor shall not move an individual within a Task Order to a different position for the sole purpose of restarting the backfill time limit. Instances of suspected abuse will be addressed by the COR. For any skill/position with turnover within 45 days of the end of the Task Order period of performance (PoP), the Contractor shall coordinate with the COR to determine if a backfill of the skill/position is required. In the event a backfill is not required, the COR will notify the Contractor in writing.

3 SERVICES SUMMARY

The services summary table for the basic contract is listed below. Specific performance objectives and thresholds unique to the Task Order requirement will be identified in its associated PWS. Circumstances or external influences beyond the control of the Contractor which impact the ability of the Contractor to meet performance standards will not affect Contractor performance measurements. The Government will determine which circumstances or external influences are beyond the Contractor’s control.

SS# Performance Objective PWS Paragraph Performance Threshold

Develop Instructional Systems IAW Task Order requirements.

2.1.3

Contractor course developer shall comply with ISD Evaluator’s corrections according to tasker scheduled timeline at least 80% of the time or as defined at the task order level.

2 Timely Delivery of Instructional Systems 2.1.4

Instructional systems are delivered no less than fourteen (14) calendar days of the end of the task order period of performance 95% of the time.

3 Instructor Availability 2.2.1

Instructors are available 95% of the time during individual Task Order period of performance. The remaining 5%, Contractor provides a qualified replacement.

4 Quality of Instruction 2.2.2 Student feedback is satisfactory or higher on 85% of the surveys during individual Task Order period of performance.

5 Training Service Availability 2.3.1

Training services personnel shall be available 95% of the time during individual Task Order period of performance.

6 Quality of Training Services 2.3.2 Customer feedback is satisfactory or higher on 95% of the surveys during individual Task Order period of performance.

7 Contractor Turnover 2.7 Contractor shall backfill all vacated positions within 45 calendar days of position becoming vacant.

4 CONTRACT DATA REQUIREMENT LIST (CDRL) SUMMARY

CDRL Number Title Paragraph Delivery A001 Presentation Material 2.5 Task Order Specific A002 TCIR/DART 6.4 Annual, January 15 A003 Management Plan 6.6 30 days ARO – revisions due 7 days following notification A004 Monthly Status Report 6.7 10 business days after each calendar month.

5 GOVERNMENT FURNISHED PROPERTY AND SUPPORT

5.1 Facilities Supplies and Support

The Government will provide workspace, working supplies, furniture, and access to business-use only telephones, computer facilities, and computer time, as required, to on-site Contractor personnel at no cost to the Contractor. Contractor-owned or operated software may be utilized;

however, the software must meet all security requirements for Government-owned software contained in AFMAN 17-1203, Information Technology (IT) Asset Management (ITAM) and other AFMC base supplements which may apply. The Contractor must provide to the Government “Proof-of-License Ownership”, which may include software user manuals, purchase documentation, compact disks, etc. These shall be stored by the Government in a secure location (e.g., a locked file cabinet). Additionally, annual inventory will be taken on all installed software to ensure license compliance.

5.2 Information Resources

The Government shall provide the Contractor access to required non-classified technical data, Government information management systems, “.mil” websites, Government learning management systems, and Government courseware repositories in support of specific task order effort. The Government will provide the Contractor access to personnel, work areas, facilities, and property in support of each task order effort as required.

6 GENERAL INFORMATION

6.1 Hours of Operation

The Contractor shall perform services during OO-ALC hours of operations. The flexible schedule of the OO-ALC operates from 5:00 a.m. to 6:00 p.m. Monday through Friday. The Contractor is responsible for designating work hours for their employees and at a minimum shall be available as required by the Government according to the area assigned. This may vary depending on location, project, Task Order, or event.

6.2 Attendance

The Contractor shall perform services required under this contract per OO-ALC production work schedules. Specific work schedules will be defined at the task order level. Contractors may align with a 40-hour work week or with the Government’s ‘5-4-9’ schedule (i.e., 1st week: 4 days of 9-hour days and Friday 8-hour day; 2nd week: 4 days of 9-hour days), as determined at the task order level. The contractor shall only charge overtime when an employee has exceeded the normally scheduled work hours in a week. This is equivalent to 40 hours in a 5-day work week.

For compressed “5-4-9” work schedules, regularly scheduled hours are 36 hours on the “short week” and 44 hours on the “long week”.

Unless otherwise required by the Government, the Contractor shall not have access to Government facilities to work on the following federal holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

If the federal holiday falls on Sunday, it is observed on the subsequent Monday. If the holiday falls on Saturday, it is observed on the preceding Friday. There may also be up to six AFMC Goal Days and four Wingman Days per year awarded to Government civilian employees, as well as possible weather-related days, and Government directed holidays. On these days, the Contractor shall not generally be required to work, and the Government shall not be billed for work not performed.

NOTE: Good Friday is regarded as a holiday by the Utah Wage Determination; however, Good Friday is not a Federal Holiday. Government facilities will remain open for work. The Contractor shall plan on employees working business as usual on Good Friday, unless the Government supervisor or section chief determines such services are either unnecessary or will be less-than a normal workday.

6.3 Travel

On occasion, employees may be required at a location necessitating travel. These locations shall be considered temporary duty (TDY) locations. When the Government requests travel, the travel expenses shall be reimbursed per the DoD Joint Travel Regulation, and are subject to cost limitations under FAR 31.205-46, Travel Costs. The Contractor shall be responsible for making all necessary travel, car rental, lodging arrangements, and subsistence requirements for their personnel to support the Task Order requirements. Travel is restricted to round trip coach/economy airfare tickets, economy class car rental, and per diem rates not to exceed Federal Travel Regulation (FTR) rates for the TDY location. Travel will be funded as required at the Task Order level. All travel shall be performed on a firm-fixed-price basis. The travel Contract Line-Item Number (CLIN) will not be used for the Post-Award Conference. Receipts for Contractor travel will be provided to the COR for validation. Following travel, the Contractor shall provide applicable expenditure documentation to the COR as attachments to their WAWF request for payment within five workdays after completion of the trip.

The Contractor shall be responsible for ensuring proper procedures for Contractor personnel access to travel locations are adhered to by the Contractor to include, but not limited to, completion of Visit Requests and other travel documentation necessary for access.

Travel must be approved by the squadron flight chief and coordinated through the COR to the PCO in advance of the Contractor arranging travel. The Government will determine when Contractor travel may be required and provide the Contractor no-less-than 5 business days’ notice.

6.4 Installation Specific Safety and Health Standards

The Air Force Sustainment Center (AFSC) has adopted the Occupational Safety and Health Administration (OSHA) Voluntary Protection Program (VPP). VPP impacts all ‘applicable contractors’ operating on AFSC installations. It is the Contractor’s responsibility to ensure its employees and managers have a comprehensive understanding of VPP, as well as full compliance with OSHA requirements. Contractors (to include applicable subcontractors), whether regularly involved in routine site operations or engaged in temporary projects, must follow the safety and health rules of the installation or VPP site. Detailed information regarding the Voluntary Protection Program is available on the OSHA website: https://www.osha.gov/vpp.

VPP requirements apply to contractors whose employees work more than 1,000 hours per quarter collectively. The contractor shall flow-down these requirements to all subcontractors who qualify as applicable contractors under this contract.

Contractors are required to provide from their OSHA 300 information the TCIR/DART rate by 15 January of each year to the COR for submission as part of the installation's annual OSHA VPP self-evaluation report. (TCIR/DART CDRL A002)

6.5 Quality Assurance Program Plan

The Contractor shall provide a written Quality Assurance Plan with contract proposal. The plan shall be subject to government acceptance prior to beginning performance of the first task order.

The plan shall specify the Contractor’s internal methods for detecting, reporting, tracking, and resolving any issues or negative trends within the Contractor’s area or responsibility as outlined in this PWS. The plan shall identify a quality assurance point of contact to interface with the Government regarding any contract quality issues.

The plan shall describe a process to ensure problems and action items discussed with the Government are tracked through resolution and provide timely status reporting. The plan shall describe an established method for continuous process improvement with an emphasis on cost-efficiency, schedule, performance, responsiveness and consistently high-quality delivery.

6.6 Management Plan

The Contractor shall submit a Management Plan for acceptance by the Government within 30 calendar days of contract award. If revisions are requested by the Government, they shall be corrected and resubmitted NLT seven (7) calendar days after notification of required revisions.

The Contractor shall comply with this plan in execution of the contract. The full PMP shall include the following: (Management Plan CDRL A003)

6.6.1 Clearly identify the Contractor’s organizational authority and responsibility to effectively manage and control Contractor personnel without requiring Government employees to engage in the Contractor’s operational or human resource management processes.

6.6.2 Contractor’s staffing approach they intend to use to meet the personnel requirements of this Performance Work Statement (PWS). This shall also include their plan for backfilling positions to meet the requirements of paragraph 2.7.

6.7 Status Report

The contractor shall provide a Monthly Status Report (MSR) to the COR on the tenth (10) business day following the end of each calendar month, beginning on the first new calendar month following task order award. The MSR shall include activities accomplished during the period, any obstacles encountered, the corrective actions taken, any delays and a schedule to correct them, number of personnel certification completions or exam vouchers issued, financial and labor hours status, and a forecast for work to be accomplished in the upcoming month.

(Monthly Status Report CDRL A004)

6.8 Contractor Manpower Reporting

6.8.1 The Contractor shall report ALL Contractor labor hours (including sub- Contractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.sam.gov/SAM/pages/public/index.jsf.

6.8.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 01 October through 30 September. While inputs may be recorded anytime during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the Sam.gov website or the Fed helpdesk.

6.8.3 Uses and Safeguarding Information: Information from the secure web site is proprietary in nature when the contract number and Contractor identity are associated with direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor’s name and contract number associated with the data.

6.9 Security Requirements

6.9.1 Base/Network Access

The Contractor shall comply with DoD, Air Force, and AFB location-specific security requirements which pertain to this contract. The Contractor shall meet the same security requirements as Government employees for access to the Government installation’s network, and Automated Information Systems (AIS).

The Contractor shall ensure all employees possess the required base access requirements upon the start of task order period of performance (post ramp up period), including favorable local file checks.

The Contractor shall complete an DAF 4394, Department of the Air Force User Agreement Statement - Notice and Consent Provision form.

Access to the Hill AFB computer network will be required to accomplish the requirements of this PWS. The following must be completed prior to receiving access:

6.9.1.1 Personnel Security Investigations

All Contractor employees shall pass a local files check (LFC), positive fingerprint results, complete an OF 306, and pass a minimum of a T1 investigation through the Group Security Office. If all forms are returned without any associated issues and the T1 investigation is opened with Office of Personnel Management, then an interim (Common Access Card) CAC may be issued by the respective Group SM. If the T1 is returned with less-than favorable results the Contractor employee will have their CAC revoked and any access to Government IT systems will be terminated.

6.9.1.2 Required Security Training

Contractors who have access to OO-ALC, it’s satellite operating locations facilities, a Government provided e-mail account, or critical information shall attend New Employee Orientation (NEO) and complete the following training:

• ZZ133098-Cyber Awareness / TSS- MLMW1173-TFAT - Cyber Awareness Challenge

• ZZ133079-Force Protection / TSS- MLMW0846-Force Protection

• MLMW0272-CUI-Controlled Unclassified Information

• TSS-MHPSEC9800301BR-OO-ALC Annual Operation Security (OPSEC) Training

• TSS- MHPSEC9802900BR-Hill AFB Information Security (INFOSEC) Initial/Annual Security Training

• TSS- MHPSEC9802100BR-Security Education and Motivation Training Phase I/II (Line Badge Training)

The Government will provide Hill AFB specific training and/or area specific safety and security training as necessary. The Contractor shall develop and maintain training and briefing records for all personnel attending Contractor and Government furnished training, briefings, and make records available to the COR upon request.

6.9.2 Personnel Identification Badge

For a CAC ID to be issued to the Contractor, the task order Government Representative (GR) or COR will provide the contractor will the necessary forms. The Contractor shall complete these forms for each of the contract employees who require access to the installation and return them to the GR or COR for processing. The Contractor shall ensure all personnel requiring CACs have such prior to start of Task Order performance. The Contractor shall comply with all processes required for base access including fingerprinting, background checks, and provisioning of personal information.

The Contractor Verification System Trusted Agent for the using activity will verify personnel security requirements are met prior to completing each Contractor employee’s application to be issued a CAC. Payment of the contract may be delayed or denied if Contractor employees fail to properly return access credentials such as CAC, visitor passes, Installation Access Credentials, and AF Form 1199 Air Force Entry Control Card.

6.9.3 Controlled Area Badge and Key Card

The using activity shall complete an AF Form 2586 Unescorted Entry Authorization Certificate for each employee requiring entry into controlled areas.

The request shall be submitted to Pass and Registration visitor center.

6.9.4 Physical Security

The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, property, and materials shall be secured. Contractor personnel shall turn in keys/key cards upon expiration of the contract. The Contractor shall establish and implement methods of ensuring all keys/key cards issued to the Contractor by the Government are not lost or misplaced or misused by unauthorized persons.

The Contractor shall establish and implement methods of ensuring all keys, vindicator cards, and building badges issued to the Contractor by the Government are not lost, misplaced, or misused by unauthorized persons. The Contractor shall immediately report the occurrence of a lost key to the COR. Contractor shall not duplicate any keys issued by the Government.

The Contractor shall prohibit the misuse of keys issued by the Government by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas or personnel authorized entrance by Security Managers.

6.10 Conservation of Utilities

The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions which prevent the waste of utilities including:

Lights shall be used only in areas where and when work is being performed.

Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the Contractor or by Contractor employees unless authorized.

Water faucets or valves shall be turned off after the required use has been accomplished.

Government telephones shall be used only for official Government business.

6.11 Records

The Contractor shall be responsible for creating, maintaining, and disposing of only those Government required records specifically cited in this PWS. If requested by the COR, the Contractor shall provide the original record or a reproducible copy of any such record to the COR within five working days of receipt of the request.

6.12 Transition

The Contractor shall ensure all employees possess required training, qualifications, and proficiency; and satisfy all other access requirements prior to commencing Task Order performance following the transition period (e.g., day one of the Task Order performance). The Contractor shall have up to 30 days to complete the transition period or such time as otherwise agreed upon in writing (as defined at the Task Order level) from date of Task Order award. If recruiting includes employees not currently employed by the contractor, the plan shall support the intent to hire.

6.12.1 Transition Plan/Phase-Out

The Contractor shall provide to the Contract Officer and COR a written plan to complete the total transition of this contract effort to a different contractor or Government entity within 60-calendar days of the end of the IDIQ ordering period. This plan shall be provided with contract proposal. The Contractor shall provide familiarization to the gaining Contractor if there is a change in Contractor, or organization if the operation reverts to the Government. During the phase-out familiarization period, the incumbent shall be fully responsible for continuation of their active Task Orders. In the event a follow-on contract is awarded to a Contractor other than the incumbent, the incumbent Contractor will cooperate to the extent required to permit an orderly change over to the successful Contractor.

The incumbent contractor is required to furnish to the Contracting Officer and COR a certified list of the names of all service employees working under the contract and its subcontracts at the time the list is submitted, not less than 30 days prior to the completion of the contract. The list must contain training and certification records and anniversary dates of employment of each service employee under the contract and subcontracts for services.

APPENDIX A – INSTRUCTIONAL SYSTEMS DEVELOPMENT

ACTIVITIES

To adhere to local ISD requirements, format, and content standards, the Contractor shall comply with the following subordinate paragraphs when developing courseware:

Ref: AFMC ISD Crswr Resource Site:

https://usaf.dps.mil/sites/21109/ISD/SitePages/Home.aspx

A.1 Analysis Phase Activities

Perform analysis activities using AFMCMAN 36-2601, AFMC Functional Depot Maintenance Courseware Development and Management Guide, planning PDS, and associated documentation to begin development of assigned courseware. With concurrence from the ISD Evaluation Reviewer and/or assigned AFMC OO-ALC/OBH Program Manager, establish precisely which topics should be included in the training based on interaction with applicable Program Managers, supervisors, Subject Matter Expert(s), etc. The Contractor shall document findings, reports, and timelines in the Courseware Management Data Base at least weekly.

Activity 1 - Schedule a Course Development Kickoff Meeting

Before starting a courseware development project, coordinate with the Hill AFB Courseware Manager to schedule a meeting with the assigned ISD Evaluation Reviewer, Lead Subject Matter Expert(s), and appropriate Functional Training Managers, Program Managers, etc., to discuss the scope and schedule of the project, and to clearly define the roles and expectations of all participants. The Hill AFB Courseware Manager will identify Government participants and send out the meeting request to ensure appropriate level of Government support. The Contractor shall annotate project analysis activities in the AFMC Courseware Management Database (CMD) to show the dates activities are started and completed.

Activity 2 - Establish an Analysis Project Activity in the AFMC Courseware Management Database

The Contractor shall use guidance from the planning phase PDS, ISD Evaluation Reviewer or AFMC OO-ALC/OBH Courseware Manager to establish an Analysis Project Activity in the AFMC CMD and enter or attach information about all Analysis Phase Activities throughout this phase in the project. Annotate Project Analysis Activities in the CMD to show the dates that this activity is started and completed.

Activity 3 - Conduct a Knowledge/Task Analysis

The Contractor shall conduct knowledge/task analysis using information from planning phase PDS, subject matter experts, and/or Program Managers and obtain guidance from the ISD Evaluation Reviewer or AFMC OO-ALC/OBH Program Manager. The Contractor shall advise precisely which knowledge and/or performance tasks should be included in the training based on discussions with applicable experts. The Contractor shall define what knowledge must be demonstrated and what tasks must be performed, the conditions under which they are to be https://usaf.dps.mil/sites/21109/ISD/SitePages/Home.aspx demonstrated/performed, and the standards which must be achieved in the course. The Contractor shall review knowledge and task statements which can be used to (1) develop learning objectives for the modules and (2) sequence the training within the course. The Contractor shall annotate project analysis activities in the CMD to show the dates activities are started and completed.

Activity 4 - Conduct a Target Audience Analysis

The Contractor shall analyze the demographics of the target audience and guidance from the ISD Evaluation Reviewer or AFMC OO-ALC/OBH Program Manager. The Contractor shall recommend the most effective approaches to instruction and identify any student prerequisites needed for the course. The Contractor shall deliver target audience analysis documentation which describes the demographics of the target population, defines instructional approaches which will be most effective, and identifies any student prerequisites needed for the course. The Contractor shall annotate project analysis activities in the CMD to show the dates activities are started and completed.

Activity 5 - Conduct a Learning Analysis

The Contractor shall analyze the knowledge and tasks which will be covered in the course and guidance from the ISD Evaluation Reviewer or AFMC OO-ALC/OBH Program Manager for guidance. The Contractor shall advise the types of learning involved and the proficiency levels of learning the customer organization expects the students to attain at the completion of the training. The Contractor shall deliver learning analysis documentation which defines the types and proficiency levels of learning to the ISD Evaluation Reviewer prior to the ISD Evaluation Reviewer Analysis Phase Review. The Contractor shall annotate project analysis activities in the CMD to show the dates activities are started and completed.

Activity 6 - Modify Instructional Strategy as Needed

The Contractor shall validate data from planning phase PDS, integrate information from Analysis Phase activities, and modify the plan for developing and delivering new or significantly revised courseware. The Contractor shall identify if changes to the courseware project will require any modification to the PDS.

Activity 7 - Participate in ISD Evaluation Review of Analysis Phase Activities

The Contractor shall arrange for Hill AFB ISD Evaluation review of Analysis Phase activities through the ISD Evaluation Reviewer before proceeding with Design Phase activities. The Contractor shall deliver task/knowledge, target audience, and learning analysis documentation along with ISD Evaluation Reviewer worksheet. The Contractor shall comply with any outstanding items identified in the review. The Contractor shall annotate project analysis activities in the CMD to show the dates activities are started and completed.

A.2 Design Phase Activities

The Contractor shall develop training material designs which comply with the principles of Air Force ISD using guidance in AFMCMAN 36-2601, AFMC Functional Depot Maintenance

Courseware Development and Management Guide, the ISD Evaluation Reviewer, or the respective AFMC OO-ALC/OBH Program Manager. The Contractor shall comply with the most current Rehabilitation Act, Section 508, 36 CFR Part 1194 as defined on https://www.section508.gov/. If self-paced, computer-based or Web-based interactive learning instruction is needed, training shall be Sharable Content Object Reference Model (SCORM) conformant to the most current version. The Contractor shall advise which design activities should be included in the training based on interaction with applicable Program Managers, supervisors, subject matter experts, and previous research. The Contractor shall document the findings, reports, and timelines in the CMD at least weekly.

Activity 8 - Establish a Design Project Activity in the AFMC Courseware Management Database

The Contractor shall use guidance from the ISD Evaluation Reviewer or AFMC OO-ALC/OBH Courseware Manager to establish a Design Project Activity in the AFMC CMD and enter or attach information about all Design Phase Activities throughout this phase in the project.

Activity 9 - Plan integration of Existing Materials

The Contractor shall advise how to incorporate any available content (e.g., directives, technical data, working aids, courseware, vendor instruction, etc.) which meet part of the defined instructional requirement into the course or learning aid being developed, if applicable. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 10 - Write Learning Objectives

The Contractor shall develop and write learning objectives for the course using direction from the ISD Evaluation Reviewer for guidance. The Contractor shall deliver a set of precise learning objective statements which contain how training will be provided or will emulate actual conditions in the work environment; identifies and describes a single behavior the student is expected to either gain knowledge about or demonstrate to the level of proficiency set by the customer, and a standard of acceptable behavior which is criterion-referenced and closely relates to actual standards required in the work environment. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 11 - Design Test and Measurement Materials

Based on the results of the objectives developed and proficiency levels set, the Contractor shall select the methods of informal assessment (such as student exercises, progress checks, written tests which do not require a passing score, etc.) and formal evaluation (such as written or performance tests which students must pass to complete the course) which will be utilized. The Contractor shall use input from Program Managers, supervisors, subject matter experts, etc. to develop a draft set of test and measurement materials. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 12 - Design self-paced, computer-based or Web-based interactive learning https://www.section508.gov/

The Contractor shall finalize selection of content, media, instructional methods/tools, and student evaluation methods/tools which will be used. The Contractor shall create a detailed outline of the self-paced, computer-based or Web-based interactive learning course or learning aid using information from the ISD Evaluation Reviewer for guidance. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 13 - Design Non-Computer-Based Instruction

The Contractor shall finalize selection of the media, instructional methods/tools, and student evaluation methods/tools which will be used and create a detailed outline of the course or learning aid, using direction from the ISD Evaluation Reviewer for guidance. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 14 - Review Design of self-paced, computer-based or Web-based interactive learning

The Contractor shall coordinate with subject matter experts, subject area Program Managers, system OPRs, instructors, courseware developers, information technology experts, etc., to review the overall design of the computer-based instruction and the draft evaluation materials before the content is written for the entire course. Only minor changes to design of the self-paced, computer-based or Web-based interactive learning course or learning aid are permitted after closeout of this Activity. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 15 - Review Design of Non-Computer-Based Instruction

The Contractor shall coordinate with subject matter experts, subject area Program Managers, system OPRs, instructors, courseware developers, information technology experts, etc., to review the overall design of the training and the evaluation material before the instructional materials are prepared for final development and make revisions as required. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 16 - Write Content for Entire self-paced, computer-based or Web-based interactive learning Course

The Contractor shall create a draft of all course content for the self-paced, computer-based or Web-based interactive learning course or learning aid to be reviewed by customer for accuracy.

The Contractor shall utilize story boards which include course sequencing, identification of instructional activities, media to be used, and evaluation materials. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 17 - Review Content for Entire self-paced, computer-based or Web-based interactive learning Course

The Contractor shall coordinate with subject matter experts, subject area Program Managers, system OPRs, instructors, courseware developers, information technology experts, etc. to review self-paced, computer-based or Web-based interactive learning sequence, appearance, content, and proposed functionality before production development, and make revisions as required. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 18 - Design and Review of Initial Segment for self-paced, computer-based or Web-based interactive learning Instruction

The Contractor shall create a representative segment of the actual instruction which shows how the screens will look, how the content will appear, navigational buttons will operate, the narrator will sound, the interactivity will work, etc. The Contractor shall have subject matter experts, subject area Program Managers, system OPRs, training managers, self-paced, computer-based or Web-based interactive learning experts and students from the target population review the functional representative segment of the actual instruction. Only minor corrections to content will be permitted after the review and changes are implemented. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 19 - Finalize Reusable Knowledge Object (RKO) Assessment

The Contractor shall determine the reusability of components being developed or revised.

Activity 20 - Finalize Sharable Content Object (SCO) Assessment

The Contractor shall advise the final SCO level needed for the self-paced, computer-based or Web-based interactive learning course based on planning initial estimation, designed components, and customer requirements. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

Activity 21 - Participate in ISD Evaluation Review of Design Phase Activities.

The Contractor shall arrange for Hill AFB ISD Evaluation review of Design Phase activities through the ISD Evaluation Reviewer before proceeding with Development Phase activities. The Contractor shall deliver designed materials documentation along with ISD Evaluation Reviewer worksheet. The Contractor shall comply with any outstanding items identified in the review. The Contractor shall annotate Project Design Activities in the CMD to show the dates activities are started and completed.

A.3 Development Phase Activities

Develop instructional materials which comply with the principles of Air Force ISD using guidance in AFMCMAN 36-2601, AFMC Functional Depot Maintenance Courseware Development and Management Guide, the ISD Evaluation Reviewer, or the AFMC OO- ALC/OBH Program Manager. Comply with the most current Rehabilitation Act, Section 508, 36 CFR Part 1194 as defined on https://www.section508.gov/. Self-paced, computer-based, or Web-based interactive learning instruction will be Sharable Content Object Reference Model (SCORM) conformant to the most current version. Determine which development activities should be included in the training based on interaction with applicable Program Managers, supervisors, subject matter experts etc. and previous research. Document the development processes and timelines in the Courseware Management Data Base Project Activities.

Activity 22 - Revise Evaluation Materials as Needed

The Contractor shall finalize and update any evaluation materials prepared during the Design phase. The Contractor shall validate the final draft in preparation for development. The Contractor shall annotate Project Development Activities in the CMD to show dates activities are started and completed.

Activity 23 - Develop Non-Computer based Materials

The Contractor shall perform instructional material development such as presentation charts, instructor guides, student handouts, training aids, etc. sufficient for a qualified instructor or trainer to provide consistent and complete instruction. This step may be repeated as needed until technical experts and instructors are satisfied with the content, appearance, and presentation flow of instruction. The Contractor shall comply with the most current Rehabilitation Act, Section 508, 36 CFR Part 1194 as defined on https://www.section508.gov/ Annotate Project Development Activities in the CMD to show the dates activities are started and completed.

Activity 24 – Develop self-paced, computer-based or Web-based interactive learning Instruction Segments

The Contractor shall perform development of remaining segments (modules, lessons etc.) based on initial segment built in design. The Contractor shall annotate Project Development Activities in the CMD to show the dates activities are started and completed.

Activity 25 – Perform Instructor/Trainer Review of In-Work Materials

The Contractor shall have technical experts and instructors review the content and final drafts of the course control documents and the instructional and evaluation materials to determine if they are relevant, accurate, and complete. This step may be repeated as necessary until technical experts and instructors are satisfied with the content, appearance, and presentation flow of instruction. The Contractor shall advise the technical experts that only minor corrections to content and appearance can be made after identified revisions are made and development phase is approved. The Contractor shall annotate Project Development Activities in the CMD to show the dates activities are started and completed.

Activity 26 - Train-the-Trainer Activities to Qualify Instructors

The Contractor shall prepare instructors/trainers to instruct the course by providing review and implementation activities. The Contractor shall annotate Project Development Activities in the CMD to show the dates activities are started and completed.

Activity 27 – Perform Small Group Tryout of Instructional Segments

The Contractor shall set up instruction for a portion of a course or learning aid to be validated under field conditions by selected instructors/trainers, customer representatives, and/or students from the target population to verify effectiveness of instruction. The Contractor shall coordinate efforts with the assigned ISD official or AFMC OO-ALC/OBH Program Manager. The

Contractor shall annotate Project Development Activities in the CMD to show the dates activities are started and completed.

Activity 28 – Review Self-Paced, Computer-Based or Web-Based Interactive Learning Instruction Segments

The Contractor shall contact subject matter experts, subject area Program Managers, system OPRs, training managers, self-paced, computer-based or Web-based interactive learning experts, students from the target population, etc. to review completed segments (lesson, module, etc.) of a self-paced, computer-based or Web-based interactive course or learning aid to verify relevance, accuracy, completeness, and effectiveness of instruction or information.