1-Notice of Upcoming Opportunity - 511 Website Development and Operations.pdf

April 15, 2026

NOTICE OF UPCOMING OPPORTUNITY

REQUEST FOR PROPOSAL (RFP) for 511 Website Design, Development, Operations, Maintenance, and Hosting Support

Services

PLEASE TAKE NOTICE of the above-titled upcoming contract opportunity. The upcoming project is described more fully in Attachment A, Preliminary Project Description. All details included in this notice are preliminary and subject to change.

Proposers are responsible for checking the Metropolitan Transportation Commission (MTC) procurement website (https://mtc.bonfirehub.com) for the official procurement documents for the opportunity when it is posted. Please register as a Document Taker now to receive notices of any changes to the procurement by registering or logging in as a vendor in Euna Procurement (formerly Bonfire), and then downloading a document under the Files tab, or submitting a question for this opportunity through the Euna Procurement Opportunity Questions and Answers message system. The Euna Procurement message system can be accessed under the Messages tab Opportunity Q&A field. Responses to the procurement must be submitted in accordance with the instructions set forth in the official procurement documents when published.

For further information, please submit a question through Bonfire or contact the point of contact listed below.

Point of Contact:

Andrew L. Nguyen, Principal Contract Administrator 375 Beale Street, Suite 800 San Francisco, CA 94105

E-mail: alnguyen@bayareametro.gov Phone: 415-778-6651

Thank you for your interest.

Best regards, /s/ Andrew L. Nguyen Principal Contract Administrator https://mtc.bonfirehub.com/ mailto:alnguyen@bayareametro.gov

MTC/ 511 Website Operations RFP Notice of Upcoming Opportunity

ATTACHMENT A

PRELIMINARY PROJECT DESCRIPTION:

AGENCY: Metropolitan Transportation Commission

PROCUREMENT TYPE: Request for Proposals (RFP)

PROJECT TITLE: 511 Website Design, Development, Operations, Maintenance, and Hosting Support Services

ANTICIPATED RELEASE DATE: Spring 2026 (Approximately May)

PRELIMINARY PROJECT DESCRIPTION:

A. Background

The MTC 511 traveler information program is a robust and multi-platform resource for Bay Area travelers to receive up-to-the-minute information on current road conditions, transit services, bike resources, and carpool and vanpool options. In 2002, the Bay Area was the largest metropolitan area in the country to implement a 511 phone service and was the first in California. The award winning, multi-modal traveler information website launched in 2004 (511.org). Since then, MTC has continued to evolve 511’s offerings.

The 511 traveler information program is intended to serve as a daily tool for Bay Area commuters, and has also served as a critical resource for Bay Area travelers during emergency situations and major events, such as the Bay Area Rapid Transit (BART) service outages and transit operator strikes, the COVID-19 global pandemic with significant impacts on Bay Area transit service, and the Santa Clara Unit (SCU), Lake Napa Unit (LNU), and San Mateo and Santa Cruz Unit (CZU) Lightning Complex fires that closed multiple critical roadways in counties throughout the Bay Area in August and September 2020.

In August 2019, MTC launched a redesigned 511.org website which is built on the agency-standard Drupal platform. A newly refreshed 511.org website is expected to launch in spring 2026.

The core elements of the 511.org website include the following:

• Traveler alerts, which are real-time,

• An interactive map, with traffic, transit, carpool, and biking information layers, some of which are real-time,

• Resources for traffic, transit, paratransit, Clipper Access, carpool, vanpool, bicycling, express lanes, and park ‘n ride lots, and

• Open data program resources for provision to the private sector.

MTC/ 511 Website Operations RFP Notice of Upcoming Opportunity

Key aspects of 511’s web infrastructure are as follows:

• The static elements of the 511.org website are built in Drupal and hosted on Pantheon. The Consultant will be responsible for managed hosting of the Pantheon infrastructure in MTC’s name.

• The Google map integration is served via API, and utilizes static and real-time data provided from multiple sources. The Google map integration will be sunset with the forthcoming 511.org redesign. The new map will be built using OpenStreetMap.

• The real-time elements of the 511.org website are managed using a customized software as a service (SAAS) API Gateway product built on the Tyk platform. The Consultant will be responsible for the customized Tyk API Gateway as a managed service in MTC’s name, B. Project Description

Through this RFP, MTC shall select a Consultant or Consultant team (Consultant) to assist MTC with the design, development, operations, maintenance, enhancement, and hosting of the 511.org website.

This includes providing communications and brand management services.

C. Timeline

The Project is expected to begin on September 1, 2026 and be completed by June 30, 2026. At MTC’s sole option, the contract may be extended for up to four additional years.

BUDGET: Approximately $3,450,000 is budgeted for the initial term of this Project. Additional funding may be available subject to budget approval.

FUNDING: This project will be funded in whole, or in part, with federal funding from Federal Highway Administration (FHWA) Surface Transportation Block Program (STBP), as administered by the California Department of Transportations (Caltrans).