1-FY25 VTC Annual B1612 VTC Support Maintenance SOO_Redacted.pdf
PDF 480 KB Posted
- Attached to
- VTC and Touch panel Replacement for AV Sys B1612
- Solicitation number
- 2026-PZI-1777
About this file
This is a Statement of Objectives (SOO) for a Video Teleconference Center (VTC) Service Contract for Building 1612 at Hanscom Air Force Base, Massachusetts, issued by the 66th Air Base Group Communications and Information Division on February 14, 2025.
The contract requires service and preventive maintenance support for two Audio Visual (AV) rooms in the VTC Center located on the second floor. One room provides classified SVTC capability on the DISA GVS network, and the other provides unclassified Microsoft Teams capability. The contractor must provide two preventive maintenance (PM) visits annually at six-month intervals, with each visit including full functionality testing of all room components and a summary report documenting any recommended repairs, replacements, or upgrades. The contractor must also provide telephone support and help desk troubleshooting services during business hours (0800-1600 Eastern, Monday through Friday), with onsite support required within 48 hours when phone support cannot resolve issues. The contractor shall diagnose problems, provide repair estimates, and coordinate with the government on purchases, shipping, and replacement or repair of equipment.
The contractor must be a local AV install/service company with a dedicated service and repair department located within a 100-mile radius of Hanscom Air Force Base, with phone response capability within 24 hours and onsite response within 48 hours. The equipment in both rooms, installed in 2019, includes Crestron control systems, 65-inch LG monitors, Polycom Group 500 VTC codecs, Biamp audio systems, Extron amplifiers, Shure microphones, and various networking and switching equipment as detailed in the current equipment listings. The 66th Air Base Group requests that submitters include four separate one-year options for continued service and maintenance beyond the initial contract period.
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Other files
| File | Type | Posted |
|---|---|---|
| V38_ Combined Synopsis Solicitation_ticket 1777.pdf | ||
| Ticket 1777 Bid Schedule.xlsx | XLSX spreadsheet |
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Text version
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Statement of Objectives (SOO)
For
Video Teleconference Center (VTC) Service Contract in Bldg. 1612
66th Air Base Group Communications and Information Division (66ABG/SC)
Hanscom Air Force Base (AFB) MA
Date: 14 February 2025
Prepared by:
66ABG/SC
Hanscom AFB, MA 01731
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Overview:
The 66th Air Base Group Communications and Information Division (66ABG/SC) provides Hanscom AFB with network services to all the buildings on base. The 66ABG/SC division has a requirement for a a service and preventive maintenance contract for two Audio Visual (AV) rooms in the Video Teleconferencing (VTC) Center located on the 2nd floor of building 1612. One room provides Classified SVTC capability on the DISA GVS network, while the other room provides unclassified Microsoft Teams capability.
Preventive Maintenance The service contract shall provide for 2 preventive maintenance (PM) visits annually at 6-month intervals. Each PM visit should include a full run through of each room by a qualified technician to test all the functionality within each room. The run through and testing shall ensure all components are working properly. If issues are discovered during PM visits, the technician shall provide recommendations for repairs/fixes as needed and provide a quote for any necessary repair/replacement of equipment. Technician shall provide a summary/report of their visit to include any recommended repairs, replacements, or upgrades.
Service and Response The service and preventive maintenance contract shall include telephone support/help desk for troubleshooting equipment issues which may occur within the rooms between the hours of 0800-1600 eastern Monday through Friday. In the event phone support/troubleshooting cannot resolve the issue being addressed, the contract shall include onsite support within 48 hours when telephone support cannot resolve the issue. If items require repair or replacement, contractor shall diagnose the issue and provide an estimate, working to fix the issue and restore the room to operational capability. Contractor shall work with the government to facilitate any required purchases for replacement parts, coordination, shipping and replacement, or repaired equipment.
For this contract, the AV Company must be a local AV install/service company that has a service/repair department for supporting services and repairs. The company must be located within a 100 miles radius of Hanscom Air Force Base for the response time to support this contract with a response time via phone within 24 hours for support calls and on-site within 48 hours for support and equipment failures calls.
Options for continued Service The 66th Air Base Group Communications and Information Division requests that submitters include (4) separate 1-year options for continuing the Service and Preventive maintenance contract. The two rooms received brand new equipment in 2019. The equipment listing can be found on the following pages of this document.
Hanscom Classified Room Description:
The Hanscom classified room connects to the DISA GVS network. The room has two large 65” Monitors mounted at the front of the room. There is a small Crestron touchscreen which resides on the table. The touchscreen controls the room’s audio-visual components and is used for the following functions: connecting to the DISA GVS network, MUTE/UNMUTE, sending and receiving content, displaying content from the zero client terminal, raising and lowering volume within the room, disconnecting from the GVS network. There is a zero client terminal located in the left front of the room and can be used for content over VTC. There are 2 engraved Crestron signs in the room which illuminate to reflect the mute/unmute status of the room. There is a third engraved sign located just outside the door to reflect when an SVTC is in session. There is a
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Hanscom2 Unclass TEAMS Room
2- LG 65-inch monitors (LGE65UV340C) 2 APC Power Filters (APCC2) 2 Crestron 8G Digital Media Receivers and Room Controllers(DMRMCSCALERC) 1 Laptop at the Operators desk 2 Crestron 8G Digital Media 201C Transmitter(DMTX201C) 1 Crestron DMPS 300 Digital Presentation System(DMPS3300C) 1 Polycom Group 500 720P CODEC and 12x Camera (J720064250001) 1 SIIG USB 3.0 HDMI Video Capture Device USB 2 Shure MX396C microphones 1 Biamp Tesira Input expander 4 channel 1 Biamp Tesira Logic expander 1 Biamp Tesira Forte DSP I/O Server 1 Extron 70 V 60-Watt Amplifier 60144901 1 Pair Extron ceiling speakers FF220T 1 Crestron TSW1060NCBS touchscreen with tabletop kit 1 Crestron C2NHBLOCK Cresnet Distribution block and rackmount kit 1 Pakedge S3L24P AV switch 2 Creston Engrave meeting room availability signs SC102 1 Middle Atlantic rack light with surge protector PDLT815RVRN 1 Extron HSA 400 table box with 1 HDMI female 7061612 1 Middle Atlantic rack PTRK2126MDK 1 Crestron USB Extender Kit USBEXT2
File details come from the government source that posted it. Updated .