1-FY25 VTC Annual B1612 VTC Support Maintenance SOO.pdf

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Statement of Objectives (SOO)

For

Video Teleconference Center (VTC) Service Contract in Bldg. 1612

66th Air Base Group Communications and Information Division (66ABG/SC)

Hanscom Air Force Base (AFB) MA

Date: 14 February 2025

Prepared by:

66ABG/SC

Hanscom AFB, MA 01731

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Overview:

The 66th Air Base Group Communications and Information Division (66ABG/SC) provides Hanscom AFB with network services to all the buildings on base. The 66ABG/SC division has a requirement for a a service and preventive maintenance contract for two Audio Visual (AV) rooms in the Video Teleconferencing (VTC) Center located on the 2nd floor of building 1612. One room provides Classified SVTC capability on the DISA GVS network, while the other room provides unclassified Microsoft Teams capability.

Preventive Maintenance The service contract shall provide for 2 preventive maintenance (PM) visits annually at 6-month intervals. Each PM visit should include a full run through of each room by a qualified technician to test all the functionality within each room. The run through and testing shall ensure all components are working properly. If issues are discovered during PM visits, the technician shall provide recommendations for repairs/fixes as needed and provide a quote for any necessary repair/replacement of equipment. Technician shall provide a summary/report of their visit to include any recommended repairs, replacements, or upgrades.

Service and Response The service and preventive maintenance contract shall include telephone support/help desk for troubleshooting equipment issues which may occur within the rooms between the hours of 0800-1600 eastern Monday through Friday. In the event phone support/troubleshooting cannot resolve the issue being addressed, the contract shall include onsite support within 48 hours when telephone support cannot resolve the issue. If items require repair or replacement, contractor shall diagnose the issue and provide an estimate, working to fix the issue and restore the room to operational capability. Contractor shall work with the government to facilitate any required purchases for replacement parts, coordination, shipping and replacement, or repaired equipment.

For this contract, the AV Company must be a local AV install/service company that has a service/repair department for supporting services and repairs. The company must be located within a 100 miles radius of Hanscom Air Force Base for the response time to support this contract with a response time via phone within 24 hours for support calls and on-site within 48 hours for support and equipment failures calls.

Options for continued Service The 66th Air Base Group Communications and Information Division requests that submitters include (4) separate 1-year options for continuing the Service and Preventive maintenance contract. The two rooms received brand new equipment in 2019. The equipment listing can be found on the following pages of this document.

Hanscom Classified Room Description:

The Hanscom classified room connects to the DISA GVS network. The room has two large 65” Monitors mounted at the front of the room. There is a small Crestron touchscreen which resides on the table. The touchscreen controls the room’s audio-visual components and is used for the following functions: connecting to the DISA GVS network, MUTE/UNMUTE, sending and receiving content, displaying content from the zero client terminal, raising and lowering volume within the room, disconnecting from the GVS network. There is a zero client terminal located in the left front of the room and can be used for content over VTC. There are 2 engraved Crestron signs in the room which illuminate to reflect the mute/unmute status of the room. There is a third engraved sign located just outside the door to reflect when an SVTC is in session. There is a

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Secure/Nonsecure sign which displays, reflecting the status of the room. There are two ceiling speakers in the room which amplify the far end sound. There are 7 Shure microphones mounted to the 2 tables which have a touch functionality to mute/unmute as needed. Each microphone has a light indicator on the top. There are Biamp audio components mounted underneath the main conference room table. There is one camera mounted behind glass showing the main room and controlled/connected to a Sound Control Technologies camera integration kit which ties back to the rack equipment. The rack equipment is in the equipment room in a separate rack. The rack houses a Crestron DMPS 300 Digital Presentation system, a Biamp audio system, an Extron Amplifier, a Pakedge switch, a Polycom Group 500 VTC, a Middle Atlantic light and circuit protector, and an APC UPS. There is a separate rack which houses a Blackbox switching system, a base network switch, a Taclane, fiber media converter, a secure switch fiber A/B/C switch.

Hanscom 2 Unclassified Teams Room:

The Hanscom2 unclassified Teams room uses its existing Polycom Group 500 VTC and converts the camera signal to a SIIG USB converter mounted in the AV rack and sends that signal over twisted pair to a CRESTRON USB receiver at the table where it can be used as a USB camera and mic signal for a laptop. The room has two large 65” Monitors mounted at the front of the room. There is a small touchscreen which resides on the table. The touchscreen controls the room’s audio-visual components and is used for the following functions: System startup, MUTE/UNMUTE, Sending and receiving content, displaying content from an HDMI signal at the main table or an HDMI signal from the operator’s desk where a government laptop resides, raising and lowering volume within the room (There is no longer a GVS network for Unclass VTC). There is a government laptop at the operators desk and can be used for HDMI display to the 2 large 65-inch displays.

There are 2 engraved Crestron signs in the room which illuminate to reflect the mute/unmute status of the room.

There are two ceiling speakers in the room which amplify the far end and pc sound. There are 2 Shure microphones mounted to the table which also have a touch functionality to mute/unmute as needed. Each microphone has a light indicator on the top. There are Biamp audio components mounted underneath the main conference room table. There is one camera mounted above the main monitor in the room and controlled/connected to the rack equipment. The rack equipment is located in the equipment room in a separate rack. The rack houses a Crestron DMPS 300 Digital Presentation system, a Biamp audio system, an Extron Amplifier, a Pakedge switch, a Polycom Group 500 VTC, a middle Atlantic light and circuit protector.

Location of Rooms requiring support:

66 AGB/SC

3 Eglin street, Building 1612 2nd Floor Hanscom AFB, MA 01731

Points of Contact

Project Manager:

Name: Daniel Szilagyi Email: daniel.szilagyi@us.af.mil Telephone: 781-225-0026

VTC Specialist:

Name: Garreth Harrington

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Email: garreth.harrington@us.af.mil Telephone: 781-225-4877

CURRENT EQUIPMENT LISTING

Hanscom Secure VTC Room

2- LG 65-inch monitors (LGE65UV340C) 2 APC Power Filters (APCC2) 2 Crestron 8G Digital Media Receivers and Room Controllers(DMRMCSCALERC) 1 HP Zero Client Terminal (HP) 1 Crestron 8G Digital Media 201C Transmitter(DMTX201C) 1 Crestron DMPS 300 Digital Presentation System(DMPS3300C) 1 Polycom Group 500 720P CODEC and 12x Camera (J720064250001) 1 Sound Control Technologies Camera Integration Kit (C4E4PS) 1 Secure switch Fiber A/B/C switch 1 Black Box Pro Switcher system 1 Cisco Catalyst 2960X network switch 1 General Dynamics KG 175 Taclane 1 CIS Isolated R5530 Switch 1 Star Tech fiber Media Converter 1 Secure / Non- Secure sign 7 Shure MX393C boundary microphones 2 Biamp Tesira Input expanders 4 channel 2 Biamp Tesira EX Logic Expander 1 Biamp Tesira Forte DSP IO Server 1 Extron 70V 60-Watt Amplifier 60144901 1 Pair Extron ceiling speakers FF220T 1 Crestron TSW1060NCBS touchscreen with tabletop kit 1 Crestron C2NHBLOCK Cresnet Distribution block and rackmount kit 1 Crestron CENCI31 Card interface 1 Crestron control card C3COM3 1 Pakedge S3L24P AV switch 3 Creston Engrave meeting room availability signs SC102 1 Middle Atlantic rack light with surge protector PDLT815RVRN

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Hanscom2 Unclass TEAMS Room

2- LG 65-inch monitors (LGE65UV340C) 2 APC Power Filters (APCC2) 2 Crestron 8G Digital Media Receivers and Room Controllers(DMRMCSCALERC) 1 Laptop at the Operators desk 2 Crestron 8G Digital Media 201C Transmitter(DMTX201C) 1 Crestron DMPS 300 Digital Presentation System(DMPS3300C) 1 Polycom Group 500 720P CODEC and 12x Camera (J720064250001) 1 SIIG USB 3.0 HDMI Video Capture Device USB 2 Shure MX396C microphones 1 Biamp Tesira Input expander 4 channel 1 Biamp Tesira Logic expander 1 Biamp Tesira Forte DSP I/O Server 1 Extron 70 V 60-Watt Amplifier 60144901 1 Pair Extron ceiling speakers FF220T 1 Crestron TSW1060NCBS touchscreen with tabletop kit 1 Crestron C2NHBLOCK Cresnet Distribution block and rackmount kit 1 Pakedge S3L24P AV switch 2 Creston Engrave meeting room availability signs SC102 1 Middle Atlantic rack light with surge protector PDLT815RVRN 1 Extron HSA 400 table box with 1 HDMI female 7061612 1 Middle Atlantic rack PTRK2126MDK 1 Crestron USB Extender Kit USBEXT2