1. Performance Work Statement_15JAN2025.pdf

PERFORMANCE WORK STATEMENT

HQ AIR FORCE RESERVE COMMAND

COMPREHENSIVE FURNITURE

MANAGEMENT SUPPORT SERVICES

RFQ# F3QTBC5051AW01

15 January 2025

1.0 DESCRIPTION OF SERVICES:

1.1 Scope: The Contractor shall provide all management, tools, equipment, and labor necessary to provide installation/reconfiguration support services to include relocation and reconfiguration of demountable wall, modular furniture system and ancillary furniture relocation services, as well as the receiving of new product for the Air Force Reserve Command campus, located at Robins Air Force Base, Georgia to support Comprehensive Furniture Management Support Services. The Contractor’s responsibilities will include maintaining inventory, key control, relocation and reconfiguration of demountable wall, modular furniture system and ancillary furniture relocation services, as well as the receiving of new product modular furniture system services.

1.1.1 AFRC is standardized on Knoll Equity modular systems furniture in 5 facilities (approx. 145,000 sq ft) and Allseel Stride modular systems furniture in 2 facilities (approx 327,800 sq ft). Specific Knoll Equity and Allsteel Stride / Terrace modular systems furniture construction knowledge is required with no training period included. Contractor shall provide personnel with specific work experience with Knoll Equity and Allsteel Stride modular systems furniture.

Contractor shall also have additional experience in other modular systems and demountable wall product.

1.1.2 The Contractor is responsible for providing personnel physically capable of working independently, to install modular systems furniture, receive new product, and move various size modular systems, wood executive, conference room furniture between facilities, and from warehouse facilities with no additional help.

1.1.3 The Contractor is responsible for providing personnel capable of reading and interpreting design AutoCAD drawings, maintain detailed modular systems warehouse inventory, transport materials, and completing specific required modular systems installations to meet approved plans.

1.1.4 The contractor is responsible for maintaining the AFRC furniture warehouse in B301.

Responsibility includes maintaining inventory knowledge, key control, receiving and distributing furniture. Experience with components that make up systems furniture workstations will be required.

1.1.5 The contractor shall be located on-site, be available during normal duty hours, and shall accomplish all installation/reconfiguration support services. Estimated workload data and estimated square footages are established in Appendix D, Government Facilities and Estimated Square Footages and Appendix E, Workload Estimates. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force standards, instructions, and commercial practices.

1.2 SPECIFIC TASKS:

1.2.1 Modular Systems Furniture Installation Services: The Contractor shall be responsible for maintaining inventory, key control, relocation and reconfiguration of demountable wall, modular furniture system and ancillary furniture relocation services, performing work requests/on the spot repairs within 4 hours of being contacted, as well as the receiving of new product and surplus turn-in.

1.2.1.1 Modular Furniture System Services: The Contractor shall provide install/un-install services as well as store the modular furniture systems.

1.2.1.1.1 Installation/Uninstall includes:

a. Install, uninstall, relocate, and perform minor repairs on modular furniture system, demountable wall product, conference room furniture, executive office furniture, components IAW approved plans.

b. Re-route existing electrical lines LAN and phone lines (including CIPR/NIPR) with Communications Squadron or IT support function; coordinate or reinstall phone jacks.

1.2.1.2 Storage includes:

a. Coordinate modular furniture system delivery; reconcile missing items or damages, as needed.

b. Compile, store, and receive inventory data and inventory file maintenance records for modular furniture system, demountable wall systems and ancillary furniture to include private office, conference room, and file storage.

c. Perform storage location validations to verify assets are stored in designated storage locations; ensure all items indicating a serviceable balance are available for use.

d. Manage modular furniture private furnishing, and demountable partitions warehouse inventory component to meet project requirements.

2.0 SERVICES SUMMARY (SS):

2.1 The table below identifies the performance standards that will be measured by the Government. The contractor will have these elements as part of their Quality Control Program and may have others, as necessary, to meet contract quality standards.

Performance Objectives PWS Para. Performance Threshold Perform work requests, "on the spot repairs" 1.2.1 Within 4 hours

3.0 GOVERNMENT FURNISHED FACILITIES AND SERVICES:

3.1 Government Furnished Facilities: The Government will provide office and storage space (Appendix B). No alterations to the office space shall be made without the specific written permission from the functional commander and the Program Manager (PM), as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications. The contractor shall ensure use of all government provided equipment/facilities is limited to performance of contract related official Government business. Upon completion or termination of the contract or expiration of employee identification passes, the prime contractor shall ensure that all GFE to include base ID passes is returned to the PM and each individual is processed through the directed Out-processing checklist.

3.2 Training: The Contractor shall provide, at its expense, any required employee training, including the cost of instruction, per diem, travel, salaries, and benefits except as otherwise indicated.

If the Contractor-identified training is available only from Government sources, requests for such training shall be submitted to the PM in accordance with the Education and Training Course Announcements (ETCA) located at https://etca.randolph.af.mil, under the Procedures tab.

https://etca.randolph.af.mil/

4.0 GENERAL INFORMATION:

4.1 Security Requirements

4.1.1 Government Security Regulations: The Contractor shall ensure personnel, information, system, facility, and international security requirements are met in accordance with DoD 5200.2, DoD 5200.22-M, National Industrial Security Program Operating Manual (NISPOM), Air Force Instruction (AFI) 31-101, Integrated Defense, and Robins Air Force Base Instruction (RAFBI) 31- 101, Installation Security.

4.1.2 Security Clearance: The Contractor shall ensure Contractor personnel have a valid security clearance appropriate to the access required for proper accomplishment of contract/order requirements. Contractor personnel shall not be authorized access to classified and/or sensitive, but unclassified, information and/or materials or be permitted to work on classified and/or sensitive, but unclassified, projects and/or programs without a proper security clearance and a need-to-know. Contractor personnel whose clearances have been suspended or revoked shall immediately be denied access to classified and/or sensitive, but unclassified, information.

4.1.3 Communications Security (COMSEC): The Contractor shall use only secure communications methods and/or equipment to transmit or otherwise transfer classified and/or sensitive, but unclassified, information in accordance with DoD 5200.22-M.

4.1.4 Access to Government System: N/A

4.1.5 Access to Government Facilities:

4.1.5.1 Contract personnel requiring unescorted access to DoD installations are required to have their identity proofed IAW AFI 31-113, para 3.2 and vetted IAW AFI 31-113, para 4.2. Contract personnel must also submit to a minimum fitness determination as outlined in AFI 31- 113, para

4.2. (NACI or equivalent investigation). Proofing, vetting and fitness determinations will be performed at each DoD installation by the appropriate security function managing perimeter access control IAW HSPD-12. Contract personnel who are deemed unfit for access to a DoD installation will not be allowed to enter the installation.

4.1.5.2 If Contractor personnel require repeated access to Robins AFB or another Government facility over the life of the contract, the Contractor shall ensure they complete, as applicable, a DD Form 1172-2 (Application for Department of Defense Common Access Card – DEERS Enrollment) to obtain a Common Access Card (CAC), an Air Force Materiel Command (AFMC) Form 496 (Application for AFMC Identification Card) to obtain an AFMC Identification Card, or an AFMC Form 387 (Contractor ID Card/Badge) to obtain a Contractor Identification (ID) Card/Badge.

4.1.5.3 All visitation requests will be submitted through the Joint Personnel Adjunction System (JPAS) to the contract security manager Security Management Office (SMO) code RX1MFN826.

Visitations will be made available for review by the Group Security Manager (GSM) of the area where the task will be performed.

4.1.6 Operations Security (OPSEC): The Contractor shall ensure compliance with OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The Contractor shall ensure Contractor personnel who perform work at Robins AFB or another Government facility comply with the OPSEC procedures of the facility.

4.1.7 Security Incident or Violation: The Contractor shall immediately notify the Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.2 Place of Performance: Services shall be performed in the facilities listed in Appendix D.

4.3 Schedule: Contractor personnel shall adhere to Government holiday and family day schedules. The Contractor shall ensure Contractor personnel are present and available during the hours of 0700 through 1630 hours Monday through Friday.

4.4 Quality Control: Program Manager (PM) will inspect contractor performance accordance with the Performance Work Statement (PWS) and other technical guidance and regulations.

4.4.1 Contractor’s Quality Control Program: The Contractor shall implement and maintain a Quality Control Program (QCP) to ensure service integrity meets or exceeds Contract requirements. To ensure product and service quality satisfy contract performance requirements, the Contractor shall establish and maintain a QCP consisting of inspections and monitoring actions that is acceptable and approved by the Government. The Government will evaluate the Contractor’s QCP to determine that it is adequate to meet the contract quality control requirements, and to oversee the Contractor’s compliance with the approved QCP plan.

4.4.2 Quality Control Plan: The Contractor shall prepare and submit a Quality Control Plan in accordance with paragraph 4.10.2 Table 1 item 3. The records of inspections shall be kept and made available to the PM electronically for immediate access throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. (CDRL A003)

4.4.3 Customer Satisfaction Measurement Plan (CSMP): The Quality Control Plan shall also contain a CSMP. The CSMP shall demonstrate the Contractor’s ability to measure key customer satisfaction factors using point of service surveys and statistically valid random sampling for key Service Summary Performance Objectives. The Contractor shall clearly articulate how the Contractor proposes to address, services that will be surveyed in a general population customer survey; services that will be administered under a point of service survey; survey tools and process (e-mail, paper, telephone or other); random sampling methodology; sample size determination;

survey distribution methods; definition of survey scale and “acceptable” performance threshold;

and methods of preparation, coordination, reviewing, distribution, and retention of reports. (CDRL A003)

4.5 Green Procurement Program (GPP): The contractor shall comply with the Green Procurement Program in accordance with Federal (EO 13423) and DoD and AF (GPP) policy.

Green Procurement is the purchase of environmentally preferable products and services. These products are preferred because they conserve resources, create less pollution and waste, or eliminate health and safety risks. The Green Procurement Program (GPP) includes these mandatory components:

(1) Recycled content products, also known as Comprehensive Procurement Guideline (CPG) Items http://www.epa.gov/cpg/products.htm

(2) Energy Star® and energy-efficient products; energy efficient standby power devices http://www.eere.energy.gov/

(3) Bio-based products http://www.biobased.oce.usda.gov/fb4p/

(4) Non-ozone depleting substances http://www.epa.gov/ozone/snap/lists/index.html

4.6 Environmental Management System (EMS): Any contractor employee working on Robins Air Force Base will require EMS training. The prime contractor is responsible for ensuring that all subcontractors comply with this requirement. Computer-based training is provided by the Base Civil Engineering Group Environmental Management Office.

https://geobase.robins.af.mil/emstraining/EMSTrainingOptions.aspx. For questions concerning this training, contact 78 CEG/CEVP, 926-1197 ext 134 for assistance.

4.7 Contractor’s Safety Requirement: The Air Force is part of the OSHA Voluntary Protection Program (VPP). All shall familiarize themselves with the requirements of VPP.

Information on the VPP can be accessed at http://www.osha.gov/dcsp/vpp/index.html.

Additionally, the contractor is responsible for the safety and health of all subcontractor employees.

4.7.1 Health and Safety on the Installation: The contractor shall comply with health and safety rules while on the installation in accordance with AFFARS 5352.223-9001, Health and Safety on Government Installations, incorporated into this contract.

4.7.2 Safety Requirements and Reports: The Contractor shall comply with all applicable federal, state and local safety, health and environmental regulations, including the National Environmental Policy Act (NEPA). A Safety Plan shall be prepared and submitted IAW paragraph

4.10.2 Table 1, Item 1. (CDRL A001)

4.7.3 System Safety and Health Hazards: The Contractor shall utilize Air Force Operations Risk Management (ORM) program guidelines to identify and evaluate system safety and health hazards, define risk levels, and establish a program that manages the probability and severity of all hazards associated with contractual tasks. Safety and health hazards shall be managed consistently with mission requirements. All inherent hazards shall be identified, evaluated and either eliminated or controlled to ensure minimum risk to the environment and personnel. Records shall be kept for the life of the contract plus two years. These records shall be made available to the Government upon request.

http://www.epa.gov/cpg/products.htm http://www.eere.energy.gov/ http://www.biobased.oce.usda.gov/fb4p/ http://www.epa.gov/ozone/snap/lists/index.html https://geobase.robins.af.mil/emstraining/EMSTrainingOptions.aspx http://www.osha.gov/dcsp/vpp/index.html

4.7.4 Hazardous Materials: The Contractor shall not handle, store or transport hazardous material.

4.8 Travel: N/A

4.9 Essential Services During Crisis: The Functional Commander/Director has determined, by placing in writing their decision, that this requirement is not Mission Essential (M-E) in accordance with DoDI 1100.22, Policy and Procedures for Determining Workforce Mix and DFARS 237.76, Continuation of Essential Contractor Services.

4.10 Deliverables:

4.10.1 Activity Report: The Contractor shall prepare and submit monthly Activity Reports in accordance with the format prescribed in Table 1, Item 2. (CDRL A002)

4.10.2 The Contractor shall submit all required reports shown below via email. All “days” are in “calendar days” unless otherwise specified. Contractor format is acceptable unless otherwise specified.

TABLE 1 – CONTRACT DELIVERABLES

Item Report Title Submit To Freq PWS

1 Safety Plan PM Initial/ As required

4.7.2

Submit an initial draft of a written Safety Plan to the PM NLT 30 calendar days after contract start. The plan shall include, safety policy, objectives and standards; job and task hazard analysis; safety training; inspection requirements; hazard reporting; and accident investigation and reporting procedures. The PM shall notify the Contractor of acceptance or required revisions within 15 calendar days of receipt. The Contractor shall submit the finalized plan to the PM 15 calendar days after receipt of notification of the required revisions. Updates will be provided to the PM NLT 10 calendar days during contract performance when changes occur.

2 Activity Reports PM Monthly 4.10.1 As a minimum, Activities Reports shall include:

• Significant accomplishments and issues that arose during the reporting period

• Projected activities for the following and subsequent periods

• Subcontractor performance, as applicable

• Any meetings held with Government representatives, as applicable

• Performance to the metrics established in the contract

• All relevant billing information.

• Anticipated activities for the upcoming month

• Major problems/issues related to contract performance and recommended solutions

3 Quality Control Plan PM Initial/Up dates w/in 10 days of change

4.4.2

Submit for PM approval NLT 30 days after contract start date and address all PWS items of work. Establish and submit performance metrics for acceptance. The requests for acceptance of the metrics shall clearly articulate how the Contractor will populate the data required by the components that comprise the metrics. The

Item Report Title Submit To Freq PWS Contractor shall create a metric for each performance threshold identified in the Service Summary and may use additional performance indicators for managing their processes and operations. The Contractor shall provide the information, collection, and analysis tools necessary to capture the data required to accomplish performance metrics. Descriptions shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizations placement of the inspectors, a description for the methods to be used for identifying and preventing defects in the quality of service performed, a description of the records to be kept to document inspections and corrective actions taken. The PM will notify the Contractor of acceptance or required revisions within 15 days of receipt. The Contractor shall submit the finalized plan to the PM 15 days after receipt of notification of the required revisions. Updates will be provided to the PM within 10 calendar days during contract performance when changes occur.

4 Accident / Incident Report PM As required 4.7

Accident / Incident reports shall be filed after each occurrence. Report shall be completed NLT 10 days after the accident/incident.

4.11 Contractor Manpower Reporting Requirements: Per reference SAF/AQ Memo, 13 Nov 12, “The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USAF via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil (select Dept of the Air Force option if you you’re working an AF requirement). Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.”

4.11.1 Reporting Period: Contractors are required to input data by 31 October of each year.

4.11.2 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

4.11.3 User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the CMRA link at http://www.ecmra.mil (select Dept of the Air Force option if you you’re working an AF requirement).

4.12 CONTRACTOR IDENTIFICATION BADGES:

4.12.1 The contractor shall complete all necessary documents for all contractor personnel requiring access to Robins AFB. Common Access Cards (CAC) will be required for all on-site contractor personnel. The Contractor’s PM will ensure that each employee contacts Trusted Agent for the 78th Medical Group to be added into Contractor Verification System (CVS) for obtaining CAC. Additional instructions for applications will be sent to the e-mail address provided for the application. Prior to application approval, each individual will be reviewed for eligibility in the JPAS system and checked against the WR-ALC barment roster.

https://cs.eis.af.mil/airforcecontracting/knowledge_center/Documents/AFFARS_Library/5337/2012-11-13_saf-aq-memo.pdf https://cs.eis.af.mil/airforcecontracting/knowledge_center/Documents/AFFARS_Library/5337/2012-11-13_saf-aq-memo.pdf https://cs.eis.af.mil/airforcecontracting/knowledge_center/Documents/AFFARS_Library/5337/2012-11-13_saf-aq-memo.pdf http://www.ecmra.mil/ http://www.ecmra.mil/

4.12.2 The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or security police for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass.

4.12.3 During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

4.12.4 AFRC Requirement: When work under this contract requires entry to sensitive, controlled or restricted areas, the Directorate/activity sponsoring the work must escort contractor employees while they accomplish their work. Contractor employees cannot be left unattended in these areas as this will result in a security incident.

4.12.5 Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

4.13 Vehicle Operations: All Contractor personnel operating privately owned, Contractor-owned, Government-owned, or material handling equipment in the performance of this contract shall possess current and valid state driver’s license, or current certification to operate applicable equipment IAW AFI 24-301, Vehicle Operations, paragraph 8.10.

4.13.1 IAW DOD 4500.36-R para C8.2.5, all Contractor employees assigned to operate either government owned/leased equipment in performance of their contract shall be certified, by the contractor and at the contractor’s expense, as being fully qualified to operate the vehicles/equipment to which they are assigned. The prime contractor shall document all operator qualifications. This documentation shall be provided to the administrative contracting officer before any contract employee engages in any mode of equipment operation. This letter will be updated as necessary and remain on file with Operator Records and Licensing (OR&L) and the administrative contracting officer.

4.13.2 Contractor personnel shall abide by installation rules and regulations as to safety, speed, parking and seasonal hazards.

5.0 APPENDICES

5.1 APPENDIX A - REFERENCES

AFI 63-138, Acquisition of Services Privacy Act of 1974

DoDM Regulation 5200.01, Department of Defense Information Security Program DoD Regulation 5200.2-R, Personnel Security Program DoD Manual 5220.22-M, National Industrial Security Program Operating Manual DoD Regulation 5220.22-R, Department of Defense Industrial Security Program DoD Regulation 5400.11-R, Department of Defense Privacy Program DoD Directive 5400.11, Department of Defense Privacy Program DoD Directive 8500.1, Information Assurance AFI 31-101, Integrated Defense AFI 31-113, Installation Perimeter Access Control AFI 31-401, Air Force Information Security Program AFI 31-501, Personnel Security Program Management AFI 31-601, Industrial Security Program Management AFI 33-100, User Responsibilities and Guidance for Information Systems AFI 33-111, Voice Systems Management, 24 Mar 05 AFI 33-115, Network Operations Volumes 1, 2 & 3 AFI 33-129, Web Management and Internet Use AFI 33-332, Air Force Privacy Program AFMAN 33-363, Management of Records AFPD 33-2, Information Assurance (IA) Program

5.2 APPENDIX B – GOVERNMENT FURNISHED FACILITIES

1. Government Furnished Facilities.

Bldg # Building Function Approx Sq Ft

AFRC

549 HQ AFRC Function - Primary 200

5.3 APPENDIX D – GOVERNMENT FACILITIES AND SQUARE FOOTAGES

Bldg # Building Function Approx Sq Ft

AFRC

208 HQ AFRC Function- Assist capacity 12,000

211 HQ AFRC Function - Primary 15,000

221 HQ AFRC Function- Assist capacity 12,000 222 HQ AFRC Function- Assist capacity 16,000 554 HQ AFRC Function- Assist capacity 19,800 301 HQ AFRC Function - Warehouse 3,401

555,555S,555N HQ AFRC Function - Primary 308,000

549 HQ AFRC Function – Primary 90,000

476,201 TOTAL

5.4 APPENDIX E - WORKLOAD ESTIMATES

Note: All estimates are given as a monthly average unless otherwise noted.

Workload Monthly Average

(Hours)

AFRC

Furniture Systems Installation and Modification Services

Complete AFRC new furniture installation/existing furniture reconfiguration requirements – to include the assembly/disassembly of office cubicles and demountable walls, ancillary furniture and files. – Assist in Re-route of existing voice/data/SIPER/power during office reconfigurations.

96 hrs/month – 1152 hrs/yr

Schedule/receive/verify accuracy of HQ/AFRC GFP procured furniture deliveries – Communicate any mistakes, shortages, and or damages to government personnel.

16 hrs/month – 192 hrs/yr

Furniture Plan Review, parts verification, AutoCAD drawing review, site visits, DRMO deliveries runs, scheduling jobs, package pick-ups, etc.

21 hrs/month – 252 hrs/yr

Perform work requests, "on the spot repairs", re-route lighting/electrical/HVAC during furniture reconfigurations, change out carpet tiles, ceiling tile, etc.

27 hrs/month – 324 hrs/yr