1. IFB #V-HQ-24085-IT Music On Hold Background - SP Cat III.pdf

1 of 20 Revised 3/22/22

INVITATION FOR BIDS (IFB)

SMALL PROCUREMENT – CATEGORY III

Solicitation No.: V-HQ-24085-IT

Issue Date: Thursday, May 9, 2024

Music On-Hold / Background Services

NOTICE TO BIDDERS

A Prospective Bidder that has received this document from a source other than eMarylandMarketplace (eMMA) https://procurement.maryland.gov should register on eMMA.

SMALL BUSINESS RESERVE PROCUREMENT

This is a Small Business Reserve Procurement for which award will be limited to certified small business vendors.

Only businesses that meet the statutory requirements set forth in State Finance and Procurement Article, §§14- 501 – 14-505, Annotated Code of Maryland, and that are certified by the Office of Statewide Procurement Small Business Reserve Program are eligible for award of a contract.

Minority Business Enterprises Are Encouraged to Respond to this Solicitation.

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STATE OF MARYLAND

Maryland Motor Vehicle Administration (MVA)

IFB KEY INFORMATION SUMMARY SHEET

Invitation for Bids: Music On-hold / Background Services

Solicitation Number: V-HQ-24085-IT

IFB Issue Date: Thursday, May 9, 2024

IFB Issuing Office: Motor Vehicle Administration (MVA)

Procurement Officer: David Colin

Motor Vehicle Administration 6601 Ritchie Highway NE, Room 223D

Glen Burnie, MD 21062 Phone: 410-768-7424 e-mail: dcolin@mdot.maryland.gov

Bids are to be sent to: Submit via eMaryland Marketplace Advantage (eMMA)

Pre-Bid Conference: No Pre-Bid Conference will be held for this solicitation.

Questions Due Date: Monday, May 13, 2024 @ 12:00 P.M. Local Time

Bid Due Date: Tuesday, May 21, 2024 @ 12:00 P.M. Local Time

Contract Type: Fixed Price

Contract Duration: Five (5) Year Base with No Renewal Options to begin after a Two

(2) Month Transition Phase (see Section 2.D).

Delivery Address: Maryland Motor Vehicle Administration

150 Blades Lane, Suite H Glen Burnie, MD 21061

Place of Performance: 27 MVA Locations (see Attachment A).

Small Business Preference: Yes mailto:dcolin@mdot.maryland.gov

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CONTENTS OF THIS SOLICITATION PACKAGE

Section 1 Minimum Qualifications

Section 2 Scope of work

Section 3 General information

Section 4 Terms and Conditions

Section 5 Attachments

Attachment A List of MVA Locations

Attachment B Bid Form

Attachment C Bid/Proposal Affidavit

Attachment H Conflict of Interest Affidavit and Disclosure

Attachment K Mercury Affidavit

Attachment N Contract Affidavit

Attachment P Small Business Reserve Affidavit

Attachment Q No-Bid Notice

Appendix 2 Bidders Information Sheet

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Music On Hold / Background Services

V-HQ-24085-IT

SECTION 1

Minimum Qualifications

A. BIDDERS MINIMUM QUALIFICATIONS

As part of the determination to be considered responsive, the Bidder must document in its Bid that it satisfies the following Minimum Qualifications:

Bidder shall have 3 years of experience providing music on hold and background services. As proof of meeting this requirement bidder shall submit 2 corporate references that can collectively attest to the bidder’s experience within the past three (3) years providing music on-hold services.

Bidders must be experience with NEC SV9500.

THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK.

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SECTION 2

Scope of Work

A. OBJECTIVE:

The MVA is issuing this Invitation for Bid (IFB) to find a qualified vendor that will be responsible for providing Music on hold and background services at 27 MVA locations. One (1) additional device is required at the Glen Burnie location for a total of two (2) devices at this location. See Attachment A:

List of MVA Locations.

The anticipated duration of services to be provided under this Contract can be found on the IFB Key Information Summary Sheet.

The MVA intends to make a single award for the work under this IFB.

B. SPECIFICATIONS:

• The supplied equipment must be compatible with the MVA’s VoIP NEC SV9500 as the music equipment will be tied into a music port on PBX by the PBX vendor. This allows continuous play to be interrupted by the PBX paging system.

• The supplied equipment must be compatible to work with NEC SV9500 and UG50 devices using

Voice over Internet Protocol.

• At each location, provide media devices with Ethernet connectivity that can hold 1,000 songs in an audio file, e.g., MPEG Audio Layer 3 (MP3) format or comparable.

• The vendor shall use a scheduling tool to give each MVA location its own specific schedule to download music, after normal business hours, from the vendor’s web site.

• The music shall be 100% digital delivery, no static and the MVA shall have the ability to control volume.

• General advertisements are not allowed; only those provided by the MVA.

• The vendor is responsible for the professional voice recording of the MVA’s personalized messages. The MVA will provide the vendor with verbiage for personalized messages.

Personalized MVA messages will be rotational and added or removed from the devices and run at times defined by MVA. Changes to be made within 24 hours of notice.

• The vendor must be able to add and remove MVA closures to the devices within 24 hours of notice.

• The vendor must be willing to work with the MVA Telecom and the MVA LAN group to remove any vulnerabilities from any installed device that would be found via the MDOT scanning tool.

• The MVA reserves the right to add or delete locations as necessary and shall be billed according to the active devices.

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• Vendor cannot use systems that will require any equipment to be installed on the outside of any MVA buildings (satellite, cellular, etc.).

• The vendor is required to offer a diverse range of commercially known music genres for selection. Each device’s music download should reflect four genres at 25% each with an even distribution of playing time for the genre. Examples of genres include, but are not limited to, the following:

A) 25% Soft Rock Censored B) 25% Pop Hits Censored C) 25% Today’s Country Censored D) 25 % Smooth Jazz Censored

• The vendor shall provide only Christmas instrumental music during the Christmas holiday. The time frame for Christmas instrumental music shall play beginning December 1 and end December 26 of each year.

• The vendor shall provide training to support MVA staff responsible for choosing music scheduling and MVA personalized messages.

• The vendor shall monitor for downtime (or supply an application) and perform preventative maintenance on a regular basis, no less than two times per year. MVA will work with chosen vendor post award to establish a schedule for maintenance. Service impacting maintenance should be conducted after hours to minimize disruption to operations.

• A response time of 4 hours or less is required for all service calls.

• Vendor shall comply with State of Maryland Department of Information Technology security protocols, which can be found at:

https://doit.maryland.gov/Documents/Maryland%20IT%20Security%20Manual%20v1.2.pdf

• Upon cancellation of the contract, the vendor will be required to remove all equipment from each location at no charge to the MVA. Equipment should be removed no later than one month after the end of the contract.

C. WARRANTY

The winning vendor shall provide replacement equipment if device is found to be defective at no charge to the State in a timely manner for the length of the Contract.

D. CONTRACT INITATION REQUIREMENTS

Contractor shall schedule and hold a kickoff meeting within 10 Business Days of Notice to Proceed (NTP) Date. At the kickoff meeting, the Contractor shall furnish an updated Project Schedule describing the activities for the Contractor, the State, and any third parties for fully transitioning to the Contractor’s solution.

The Transition period shall begin the date of the official written NTP provided by the MVA and continue until the date the music services are fully operational pursuant to the Contract by and between the State and the awarded Contractor. This is estimated to take two (2) months. Fully operational shall be defined as all aspects of the music services as provided in this IFB are up and running at each MVA location.

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E. END OF CONTRACT TRANSITION

The Contractor shall provide transition assistance as requested by the State to facilitate the orderly transfer of services to the State or a follow-on contractor, for a period up to 60 days prior to Contract end date, or the termination thereof. Such transition efforts shall consist, not by way of limitation, of:

a) Provide additional services and support as requested to successfully complete the transition.

b) Maintain the services called for by the Contract at the required level of proficiency.

c) Provide updated system documentation, (as appropriate).

d) Provide current operating procedures (as appropriate).

The Contractor shall work toward a prompt and timely transition, proceeding in accordance with the directions of the Contract Monitor. The Contract Monitor may provide the Contractor with additional instructions to meet specific transition requirements prior to the end of the Contract.

The Contractor shall ensure that all necessary knowledge and materials for the tasks completed are transferred to the custody of State personnel or a third party, as directed by the Contract Monitor.

The Contractor shall support end-of-Contract transition efforts with technical and project support to include a draft Transition-Out Plan 120 Business Days in advance of Contract end date.

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SECTION 3

General Information

A. REVISIONS TO THE IFB

If the IFB is revised before the due date for Bids, the MVA shall post any addenda to the IFB on eMMA and shall endeavor to provide such addenda to all prospective Bidders that were sent this IFB or are otherwise known by the Procurement Officer to have obtained this IFB. It remains the responsibility of all prospective Bidders to check eMMA for any addenda issued prior to the submission of Bids.

Bidders shall acknowledge the receipt of all addenda to this IFB issued before the Bid due date.

Failure to acknowledge receipt of an addendum does not relieve the Bidder from complying with the terms, additions, deletions, or corrections Revisions to the IFB

B. QUESTIONS:

All questions shall be submitted in writing via e-mail, identifying in the subject line the Solicitation Number and Title, to the Procurement Officer no later than the date and time specified in the Key Information Summary Sheet.

The Procurement Officer, based on the availability of time to research and communicate an answer, shall decide whether an answer can be given before the Bid due date.

Answers to all questions that are not clearly specific only to the requestor will be distributed via the same mechanism as for IFB amendments and posted on eMMA.

The statements and interpretations contained in responses to any questions, whether responded to verbally or in writing, are not binding on the MVA unless it issues an amendment in writing.

C. BID/PROPOSAL AFFIDAVIT

A Bid submitted by the Bidder must be accompanied by a completed Bid/Proposal Affidavit. A copy of this Affidavit is included as Attachment C of this IFB.

D. COMPLIANCE WITH LAWS/ARREARAGES

By submitting a Bid in response to this IFB, the Bidder, if selected for award, agrees that it will comply with all federal, State, and local laws applicable to its activities and obligations under the Contract.

By submitting a response to this solicitation, each Bidder represents that it is not in arrears in the payment of any obligations due and owing the State, including the payment of taxes and employee benefits, and shall not become so in arrears during the term of the Contract if selected for Contract award.

E. INVOICES:

The Contractor shall submit invoices in accordance with the following schedule:

a) Shall send all monthly invoices electronically to both:

Anthony Davis – adavis18@mdot.maryland.gov Accounts Payable – MVAAPInvoices@mdot.maryland.gov

The Contractor shall send the original of each invoice and signed authorization to invoice to the Contract Monitor, via e-mail address, or as otherwise requested by the MVA. Contract Manager will be identified upon Notice to Proceed.

All invoices for services shall be verified by the Contractor as accurate at the time of submission.

An invoice not satisfying the requirements of a Proper Invoice (as defined in COMAR 21.06.09) cannot be processed for payment. To be considered a Proper Invoice, invoices must include the following information, without error:

• Company name, address, and telephone number mailto:adavis18@mdot.maryland.gov mailto:MVAAPInvoices@mdot.maryland.gov

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• Remittance address

• Contact Person information,

• Federal taxpayer identification number,

• Invoice period

• Invoice date,

• Invoice number,

• State assigned (Blanket) Purchase Order number,

• Description of goods or services provided; and

• Amount due.

• Any additional documentation required by regulation or the Contract.

F. eMARYLAND MARKETPLACE ADVANTAGE (eMMA):

All bid responses must be submitted through eMaryland Marketplace Advantage (eMMA), the State of Maryland’s procurement website, located at https://emma.maryland.gov/. Bids will not be accepted by email, fax, U.S. Mail, or hand delivery. You must be registered and logged in to submit a bid on eMMA.

eMMA is the electronic commerce system for the State of Maryland. The IFB, Conference summary and attendance sheet, Bidders’ questions and the Procurement Officer’s responses, addenda, and other solicitation-related information will be made available via eMMA.

In order to receive a contract award, a vendor must be registered on eMMA. Registration is free. Go to emma.maryland.gov, click on “New Vendor? Register Now” to begin the process, and then follow the prompts.

If you are new to eMMA, it is recommended that you download the User’s Guide available on the first page (desktop) after logging into the system. Additional assistance is available between the hours of 8:00 a.m. and 4:00 p.m., Monday thru Friday at the eMMA Help Desk (410) 767-1492 or at eMMA.helpdesk@maryland.gov.

G. CONFIDENTIALLY OF BIDS / PUBLIC INFORMATION ACT NOTICE

The Bidder should give specific attention to the clear identification of those portions of its Bid that it considers confidential and/or proprietary commercial information or trade secrets, and provide justification why such materials, upon request, should not be disclosed by the State under the Public Information Act, Md. Code Ann., General Provisions Article, Title 4. This information should be identified by page number and placed in the Transmittal Letter with the Bid

H. CONFLICT OF INTEREST AFFIDAVIT AND DISCLOSURE

The Bidder shall complete and sign the Conflict of Interest Affidavit and Disclosure (Attachment H) and submit it with its Bid.

By submitting a Conflict of Interest Affidavit and Disclosure, the Contractor shall be construed as certifying all Contractor Personnel and subcontractors are also without a conflict of interest as defined in

COMAR 21.05.08.08A.

I. BID PRICE FORM INSTRUCTIONS

The Bid shall contain all price information in the format specified on the Bid Form. The Bidder shall complete the Bid Form only as provided in the Bid Pricing Instructions and the Bid Form. Do not amend, alter, or leave blank any items on the Bid Form or include additional clarifying or contingent language on or attached to the Bid Form. Failure to adhere to any of these instructions may result in the Bid being determined to be non-responsive and rejected by the Administration.

https://emma.maryland.gov/page.aspx/en/usr/login?ReturnUrl=%2fpage.aspx%2fen%2fbuy%2fhomepage mailto:eMMA.helpdesk@maryland.gov

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J. BID SUBMITTAL

Bidder shall include the following with its Bid:

• Bidder Information Sheet (see Appendix 2).

• Acknowledgment of all addenda to this IFB.

• Minimum Qualifications Documentation: The Bidder shall submit any Minimum Qualifications documentation that may be required, as set forth in IFB Section 1. If references are required in IFB Section 1, those references shall be submitted in this section and shall contain the information described in both Section 1.

Completed Required Attachments:

• Completed Bid Form (Attachment B).

• Completed Bid Affidavit (Attachment C).

• Completed Conflict of Interest Affidavit and Disclosure (Attachment H)

• Completed Mercury Affidavit (Attachment K)

K. MECURY AND PRODUCTS THAT CONTAIN MERCURY

All products or equipment provided pursuant to this solicitation shall be mercury-free products. The Bidder must submit a Mercury Affidavit in the form of Attachment K with its Bid.

L. DELIVERY

Bids shall only be accepted via the State’s internet based electronic procurement system, eMMA.

Bidders may not mail or hand-deliver Bids.

Bidders shall provide their Bids in one envelope through eMMA following the Quick Reference Guides (QRG) labeled “4 - eMMA QRG Responding to Solicitations (IFB)” for single envelope submissions.

Requests for extension of this time or date will not be granted. Except as provided in COMAR 21.05.02.10, Bids received after the due date and time listed in this IFB will not be considered.

Bids may be modified or withdrawn by written notice received by the Procurement Officer before the time and date set for the opening.

Vendors not responding to this solicitation are requested to submit the “Notice to Vendors” form, which includes company information and the reason for not responding (e.g., too busy, cannot meet mandatory requirements, etc.).

Prices submitted in response to this solicitation are irrevocable for one hundred twenty (120) days following the bid due date. The Procurement Administrator may; however, request vendors to extend the time during which the MVA may accept their bids. Once a bid is accepted, all prices, terms and conditions shall remain unchanged.

M. BASIS OF AWARD:

One (1) Contract will be awarded under this solicitation. The contract shall be awarded to the responsible Bidder submitting a responsive Bid with the most favorable Total Bid Price (as referenced in COMAR 21.05.02.13) and meeting all the requirements as specified in this solicitation.

Partial or incomplete bids will be rejected unless otherwise stated in the solicitation. Bid responses will be evaluated based on the information supplied to meet the bid submittal requirements to ensure all the https://procurement.maryland.gov/emma-qrgs/

11 of 20 Revised 3/22/22 minimum requirements/ specifications set forth in this solicitation and all attachment requirements were completed and submitted.

Award of this contract will not be final and complete until after: (1) the Contractor submits complete and satisfactory documentation required under the Contract and/or documentation required by the Procurement Officer; and (2) the Contract is signed by the Department following any required approvals of the Contract, including approval by the Board of Public Works, if such approval is required.

Multiple and/or alternate Bids will not be accepted.

Tie bids will be decided pursuant to COMAR 21.05.02.14.

N. CONTRACT AFFIDAVIT

All Bidders are advised that if a Contract is awarded as a result of this solicitation, the successful Bidder will be required to complete a Contract Affidavit. A copy of this Affidavit is included for informational purposes as Attachment N of this IFB. This Affidavit must be provided within five (5) Business Days of notification of recommended award. For purposes of completing Section “B” of this Affidavit (Certification of Registration or Qualification with the State Department of Assessments and Taxation), a business entity that is organized outside of the State of Maryland is considered a “foreign” business.

O. BID EVALUATION CRITERIA

The Bids will be evaluated based on the Total Bid Price, as per COMAR 21.05.02.13. All responsible Bidders will be ranked from the lowest (most advantageous) to the highest (least advantageous) price based on the Total Bid Price as submitted on the Attachment B - Bid Form.

P. SMALL BUSINESS RESERVE PROCUREMENT:

This is a Small Business Reserve Procurement for which award will be limited to Certified Small Business vendors. Only vendors that meet the statutory requirements set forth in State Finance and Procurement Article Subsections 14-501 – 14-505, Annotated Code of Maryland, and who are registered with the Department of General Services Small Business Reserve Program are eligible for award of a contract.

Refer to Attachment P, Small Business Reserve Procurement, for further information regarding this program.

Before awarding a contract under a procurement designated as a Small Business Reserve procurement, the Procurement Officer shall verify that the apparent awardee is certified by the Governor’s Office of Small, Minority & Women Business Affairs as a small business. A procurement contract award under a Small Business Reserve may not be made to a business that has not been SBR certified.

Q. AWARD DETERMINATION

Award will be made to the responsible Bidder who submits to the State the responsive Bid that has the lowest Total Bid Price.

The State reserves the right to make the award by item, or groups of items, or Total Bid Price if it is in the best interest of the State to do so unless the Bidder specifies in its bid that a partial or progressive award is not acceptable.

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R. DOCUMENTS REQUIRED UPON NOTICE OF RECOMMENDATION FOR CONTRACT

AWARD

Upon receipt of a notification of recommendation for contract award, the following documents shall be completed and submitted by the recommended awardee within five (5) business days, unless noted otherwise. Submit one (1) electronic copy of each of the following documents:

• Signed contract.

• Small Business Reserve Affidavit (Attachment P).

• Completed Contract Affidavit (Attachment N).

• Copy of a current Certificate of Insurance.

S. EXCEPTIONS / TERMS AND CONDITIONS:

The published specifications are meant to describe goods and services suitable for the intended application and are not meant to be restrictive in any way. All specifications determined by the bidder to be restrictive should be addressed in writing via email to the Procurement Officer by the Q&A cut-off date indicated on the IFB KEY INFORMATION SUMMARY SHEET.

By submitting a Bid in response to this IFB, the Bidder, if selected for award, shall be deemed to have accepted the Terms and Conditions, attached in Section 4, of this IFB. Any exceptions to the Terms and Conditions should be raised prior to Bid submission. If applicable, the Bidder must present its company’s Supplemental Terms and Conditions for the State’s review prior to the Q&A cut-off date.

Changes to the solicitation or the Terms and Conditions made by the Bidder may result in Bid rejection.

After Bid Opening, any exceptions to the bid specifications may not be accepted or considered.

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Music On Hold / Background Services

V-HQ-24085-IT

SECTION 4

TERMS AND CONDITIONS

A. Termination for Non-appropriation. If funds are not appropriated or otherwise made available to support continuation in any fiscal year succeeding the first fiscal year, this Contract shall be terminated automatically as of the beginning of the fiscal year for which funds are not available.

The Contractor may not recover anticipatory profits or costs incurred after termination.

B. Maryland Law Prevails. The law of Maryland shall govern the interpretation and enforcement of this Contract.

C. Disputes. Disputes arising under this Contract shall be governed by State Finance and

Procurement Article, Title 15, Subtitle 2, Part III, Annotated Code of Maryland, and by COMAR

21.10 Administrative and Civil Remedies. Pending resolution of a dispute, the Contractor shall continue to perform this Contract, as directed by the Procurement Officer.

D. Changes. This contract may be amended only with the written consent of both parties.

Amendments may not significantly change the scope of the Contract (including the Contract price).

E. Termination for Default. If the Contractor does not fulfill obligations under this Contract or violates any provision of this Contract, the State may terminate the Contract by giving the Contractor written notice of termination. Termination under this paragraph does not relieve the Contractor from liability for any damages caused to the State. Termination hereunder, including the determination of the rights and obligations of the parties, shall be governed by the provisions of COMAR 21.07.01.11B.

F. Nondiscrimination. The Contractor shall comply with the nondiscrimination provisions of federal and Maryland law. The Contractor shall comply with the provisions of the State Finance and Procurement Article, Title 19, Annotated Code of Maryland.

G. Anti-Bribery. The Contractor certifies that, to the Contractor's best knowledge, neither the Contractor; nor (if the Contractor is a corporation or partnership) any of its officers, directors, or partners; nor any employee of the Contractor who is directly involved in obtaining contracts with the State or with any county, city, or other subdivision of the State, has been convicted of bribery, attempted bribery, or conspiracy to bribe under the laws of any state or of the United States.

H. Termination for Convenience. The State may terminate this Contract, in whole or in part, without showing cause upon prior written notice to the Contractor specifying the extent and the effective date of the termination. The State shall pay all reasonable costs associated with this Contract that the Contractor has incurred up to the date of termination and all reasonable costs associated with termination of the Contract. However, the Contractor may not be reimbursed for any anticipatory profits which have not been earned up to the date of termination. Termination hereunder, including the determination of the rights and obligations of the parties, shall be governed by the provisions of COMAR 21.07.01.12A (2).

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I. Additions and Deletions. The MVA’s Procurement Officer, upon five (5) days written notice to the Contractor, may add or delete any item covered under this IFB. When a unit is added or deleted, a rate adjustment shall be made proportionately.

J. Liability. The Contractor agrees to assume full responsibility for any and all damage to the property of the MVA, both real and person, which results from or arises in connection with the performance of this Contract.

K. Tax Exemption. The MVA is generally exempt from Federal Excise Taxes, Maryland Sales and

Use Taxes, District of Columbia Sales Tax and Transportation Taxes. Exemption certificates shall be completed upon request. Where a Contractor is required to furnish and install material in the construction or improvement of real property in the performance of a contract the Contractor shall pay the Maryland Sales Tax and the exemption does not apply.

L. Minority Business Notice. The MVA hereby notifies bidders that in regard to any contract entered into pursuant to this advertisement, certified, disadvantaged businesses will be afforded full opportunity to submit bids in response to this notice and will not be subjected to discrimination in the basis of race, color, sex, or national origin in consideration for an award.

M. Toll Free Passage. The Contractor shall not be permitted toll free passage in the performance of this work.

N. Contract Administration. All work associated with this contract shall be at the direction of the Contract Administrator, Procurement Officer or their designee.

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SECTION 5

Attachments and Affidavits

Attachment A – List of MVA Locations Attachment B - Bid Form Attachment C - Bid/Proposal Affidavit Attachment H - Conflict of Interest and Disclosure Affidavit Attachment K - Mercury Affidavit Attachment N - Contract Affidavit Attachment P - Small Business Contract Affidavit Attachment Q - Notice to Vendors Appendix 2 – Bidders Information Sheet

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ATTACHMENT A

List of MVA Locations

Annapolis 160 Harry S. Truman Parkway Annapolis, MD 21401

Baltimore City 5425 Reisterstown Road Baltimore, MD 21215

Belair 501 West McPhail Road Belair, MD 21014

Beltsville 11760 Baltimore Avenue Beltsville, MD 20705

Columbia 6490 Dobbin Road Columbia, MD 21045

Cumberland 13300 Winchester Road Cumberland, MD 21502

Easton 9148 Centreville Road Easton, MD 21601

Elkton 105 Chesapeake Boulevard, Suite A Elkton, MD 21921

Essex 1338 Eastern Boulevard, Suite A Essex, MD 21221

Frederick 1601 Bowmans Farm Road Frederick, MD 21701

Gaithersburg 15 Metropolitan Road Gaithersburg, MD 20878

Glen Burnie (2 devices required) 6601 Ritchie Highway, Room 148 Glen Burnie, MD 21062 (2 devices required at this branch)

Hagerstown 18306 Colonel Henry K. Douglas Drive Hagerstown, MD 21740

Kemp Mill 1327 Lamberton Drive Silver Spring, MD 20902

Largo 10251 Central Avenue Upper Marlboro, MD 20772

Loveville 27351 Point Lookout Road Leonardtown, MD 20650

Oakland 400 Weber Road Oakland, MD 21550

Parkville 8966 Waltham Wood Road Parkville, MD 21234

Salisbury 251 Tilghman Road Salisbury, MD 21801

VEIP Headquarters 6701 E. Bay Meadows Drive Glen Burnie, MD 21060

Waldorf 11 Industrial Park Drive Waldorf, MD 20602

Walnut Hill 16520 S. Westland Drive Gaithersburg, MD 20877

Westminster 1106 Baltimore Boulevard Westminster, MD 21157

White Oak 2131 Industrial Parkway Silver Spring, MD 20904

Prince Frederick 200 Duke Street Prince Frederick, MD 20678

MVA Warehouse 150 Blades Lane, Suite H Glen Burnie MD 21061

Kaufman Data Center 1500 Amtrak way Linthicum Heights, MD 21090

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ATTACHMENT B

BID FORM

See separate Excel Bid Form labeled: Attachment B Bid Form.

ATTACHMENT C

BID/PROPOSAL AFFIDAVIT

Click link to download a fillable copy of the Bid/Proposal Affidavit: https://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentC-Bid_Proposal-Affidavit.pdf

FAILURE TO SUBMIT THIS AFFIDAVIT WITH THE BID SHALL DEEM THE BID NON-RESPONSIVE.

ATTACHMENT H

CONFLICT OF INTEREST AFFIDAVIT AND DISCLOSURE

Click link to download a fillable copy of the Conflict of Interest Affidavit And Disclosure:

https://procurement.maryland.gov/wp-content/uploads/sites/12/2018/05/AttachmentH-Conflict-of- InterestAffidavit.pdf.

ATTACHMENT K

MERCURY AFFIDAVIT

Click link to download a fillable copy of the Mercury Affidavit: http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/Attachment-K-MercuryAffidavit.pdf.

ATTACHMENT N

CONTRACT AFFIDAVIT

For purposes of completing Section “B” of this Affidavit (Certification of Registration or Qualification with the State Department of Assessments and Taxation), a business entity that is organized outside of the State of Maryland is considered a “foreign” business.

Click link to download a fillable copy of the Contract Affidavit: https://procurement.maryland.gov/wp-content/uploads/sites/12/2020/03/Attachment-N-Affidavit.pdf https://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentC-Bid_Proposal-Affidavit.pdf https://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/AttachmentC-Bid_Proposal-Affidavit.pdf https://procurement.maryland.gov/wp-content/uploads/sites/12/2018/05/AttachmentH-Conflict-of-InterestAffidavit.pdf https://procurement.maryland.gov/wp-content/uploads/sites/12/2018/05/AttachmentH-Conflict-of-InterestAffidavit.pdf http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/Attachment-K-MercuryAffidavit.pdf http://procurement.maryland.gov/wp-content/uploads/sites/12/2018/04/Attachment-K-MercuryAffidavit.pdf https://procurement.maryland.gov/wp-content/uploads/sites/12/2020/03/Attachment-N-Affidavit.pdf https://procurement.maryland.gov/wp-content/uploads/sites/12/2020/03/Attachment-N-Affidavit.pdf

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ATTACHMENT P

SMALL BUSINESS CONTRACT AFFIDAVIT

********** PROVIDING FALSE INFORMATION **********

Anyone providing false information to the State of Maryland in connection with obtaining or attempting to obtain a contract under Small Business Reserve or Preference procurement may be subject to the following:

1. A determination by a Procurement Officer that a bidder/offeror is not responsible;

2. A determination that a contract entered into is void or voidable under § 11-204 of the State Finance and

Procurement Article of the Annotated Code of Maryland;

3. Suspension and debarment under Title 16 of the State Finance and Procurement Article;

4. Criminal prosecution for procurement fraud (§ 11-205.1 of the State Finance and Procurement Article), perjury, or other crimes; and

5. Other actions permitted by law.

********** FAILURE TO MEET MINIMUM QUALIFICATIONS **********

Any Bidder or potential bidder failing to meet the qualifications of a "small business" specified in § 14-501(c) of the State Finance and Procurement Article will be ineligible to participate in a procurement designated for a Small Business Reserve under § 14-504 or Small Business Preference under § 14-206 - 207. Any person or company bidding on Small Business Reserve or Preference procurement and not qualifying as a small business under § 14-501(c) will have its bid or offer rejected on the ground that the bidder is not responsible.

I AFFIRM THAT:

To the best of my knowledge, information, and belief, as of the date of submission of this Bid/Proposal, _________ (name of firm) meets the qualifications for certification as a Small Business in Maryland. I further affirm that, if for any reason during the term of the contract __________________ (name of firm) no longer meets the qualifications for certification as a Small Business in Maryland, I will notify the Procurement Officer within 30 days. I agree that a failure to so notify the Procurement Officer of this change in circumstances may result in this contract being terminated for default.

I DO SOLEMNLY DECLARE AND AFFIRM UNDER THE PENALTIES OF PERJURY THAT THE

CONTENTS OF THIS AFFIDAVIT ARE TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE,

INFORMATION, AND BELIEF.

SMALL BUSINESS QUALIFICATION NUMBER: __________________

Date of Most Recent Qualification: __________________________________

DATE: _________________

BY: _____________________________________________________________

Signature (Authorized Representative and Affidavit)

19 of 20 Revised 3/22/22

ATTACHMENT Q

STATE OF MARYLAND

NOTICE TO VENDORS

To help us improve the quality of State solicitations, and to make our procurement process more responsive and business friendly, take a few minutes and provide comments and suggestions regarding this solicitation. Please return your comments with your response. If you have chosen not to respond to this solicitation, please email or fax this completed form to the attention of the Procurement Officer (see Key Information Sheet below for contact information).

Title: Music On Hold / Background Services Solicitation No: V-HQ-24085-IT

1. If you have chosen not to respond to this solicitation, please indicate the reason(s) below:

� Other commitments preclude our participation at this time.

� The subject of the solicitation is not something we ordinarily provide.

� We are inexperienced in the work/commodities required.

� Specifications are unclear, too restrictive, etc. (Explain in REMARKS section)

� The scope of work is beyond our present capacity.

� Doing business with the State is simply too complicated. (Explain in REMARKS section)

� We cannot be competitive. (Explain in REMARKS section)

� Time allotted for completion of the IFB is insufficient.

� Start-up time is insufficient.

� Bonding/Insurance requirements are restrictive (Explain in REMARKS section)

� IFB requirements (other than specifications) are unreasonable or too risky (Explain in REMARKS section)

� Minority Business Enterprise (MBE) or Veteran-Owned Small Business Enterprise (VSBE) requirements (Explain in REMARKS section)

� Prior State of Maryland contract experience was unprofitable or otherwise unsatisfactory. (Explain in REMARKS section)

� Payment schedule too slow

� Other: __________________________________________________________________

2. If you have submitted a response to this solicitation, but wish to offer suggestions or express concerns, please use the REMARKS section below. (Attach additional pages as needed.)

REMARKS: ____________________________________________________________________________________

Vendor Name: ___________________________________________ Date: _______________________

Contact Person: ___________________________________ Phone (____) _____ - _________________

Address: ____________________________________________________________________________

E-mail Address: ______________________________________________________________________

20 of 20 Revised 3/22/22

APPENDIX NO.: 2

Bidders Information Sheet

Bidder/Offeror

Company Name

Street Address

City, State, Zip Code

Contractor Federal Employer Identification Number

(FEIN)

Contractor eMM ID Number As of the Bid/Proposal submission date, are you registered to do business with the state of Maryland?

SBE / MBE/ VSBE Certification

SBE Number:

Expiration Date:

VSBE Number:

Expiration Date:

MBE Number:

Expiration Date:

Categories to be applied to this solicitation (dual certified firms must choose only one category).

Bidder/Offeror Primary Contact

Name

Title

Office Telephone Number (with area code)

Cell Telephone Number (with area code)

E-mail Address

Authorized Bid/Proposal Signatory

Name

Title

Office Telephone Number (with area code)

Cell Telephone Number (with area code)

E-mail Address