1. Armored Car Service SOW 2026.pdf

Department of Homeland Security U. S. Customs and Border Protection Area Port of Buffalo, Buffalo, New York

Statement of Work FY 2026 Armored Car Services

1.0 INTRODUCTION

1.1 Background: The Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of Field Operations (OFO), Area Port of Buffalo, New York, has an immediate requirement for Armored Car Services in the Buffalo, Niagara Falls, and Lewiston, New York areas. The service involves the secure pick-up and delivery of cash and financial instruments to designated locations throughout the Area Port. The value of daily collections requiring transport and delivery cannot be predetermined and the contractor should be prepared to account for this unpredictability. Current deposit values for the Area Port of Buffalo average $1,000-$4,000 per day and $20,000 per week.

1.2 Objective: The purpose of this procurement action is to establish a Base Year contract with four (4) Option Year periods for ongoing, bonded, commercial armored car services in support of the CBP Area Port of Buffalo, New York. These services shall be provided throughout a defined service area, which may be subject to modification as CBP operational needs evolve.

2.0 SCOPE OF WORK

2.1 General Requirements: The Contractor shall provide all necessary supervision, qualified personnel, specialized equipment, labor, bonding, licenses, permits, and supplies to perform Armored Car Services for the CBP Area Port of Buffalo, NY. These services specifically require the Contractor to securely pick up and deliver sealed deposit bags at designated locations as detailed below. The contractor must comply with all federal, state, and local requirements.

2.2 Service Elements and Schedule: The service involves two (2) distinct elements, Element 1 and Element 2 that are detailed below. The location requires daily service, Monday through Friday, excluding Federally recognized holidays between the hours of 11:00 A.M. and 4:00 P.M.

2.2.1 Element 1: Outlying Area Collections to Main Office: The Contractor shall pick up sealed deposit bags from outlying CBP Pick-up Sites detailed below and deliver them to the CBP Area Port of Buffalo Main Office located at 726 Exchange Street, 4th Floor, Document Presentation Room 4058, Buffalo, NY 14210.

• Schedule: Monday through Friday, except Federal holidays.

• Pick-up Time: No earlier than 11:00 A.M.

• Delivery Time: Same-day delivery no later than 4:00 P.M.

• Pick-up Sites:

1. CBP Cashier Peace Bridge Administrative (Wilson) Building 1 Peace Bridge Plaza Porter Avenue Buffalo, NY 14213

Area Port of Buffalo, Buffalo, New York

Statement of Work

2. CBP Cashier

Lewiston Bridge Commercial Warehouse 1 Lewiston Bridge Plaza Lewiston, NY 14092

3. CBP Cashier 302 Rainbow Blvd Rainbow Bridge Plaza, Rainbow Bridge Main Building Niagara Falls, NY 14303

• Delivery Site:

1. CBP Cashier CBP Area Port of Buffalo Main Office 726 Exchange Street, 4th Floor, Room Document Presentation Room 4058 Buffalo, NY 14210

2.2.2 Element 2: Main Office Collections to Bank: The Contractor shall pick up sealed deposit bags from the CBP Area Port of Buffalo Main Office and deliver them to the designated bank.

• Schedule: Monday through Friday, except Federal holidays.

• Pick-up Time: No later than 1:30 P.M.

• Delivery Time: Same-day delivery no later than 4:00 P.M.

• Pick-up Site:

1. CBP Cashier Area Port of Buffalo Main Office 726 Exchange Street, 4th Floor, Document Presentation Room 4058 Buffalo, New York 14210

• Delivery Site:

1. U.S Customs and Border Protection currently utilizes U.S. Bank for its deposits.

As such, the vendor must have the capability to deposit monies in a U.S. Bank account.

3.0 PERIOD OF PERFORMANCE

The Base period of performance will be from April 1, 2026 – March 31, 2027.

• Option Period 1: April 1, 2027 – March 31, 2028

• Option Period 2: April 1, 2028 – March 31, 2029

• Option Period 3: April 1, 2029 – March 31, 2030

• Option Period 4: April 1, 2030 – March 31, 2031

Area Port of Buffalo, Buffalo, New York

Statement of Work

4.0 PERFORMANCE REQUIREMENTS

4.1 Performance Interruption: The Contractor's performance shall not be interrupted as a result of an authorized schedule change initiated by the Contracting Officer's Representative (COR) or Office of Field Operations (OFO) Representative. Such changes may be communicated to the Contractor in writing, by phone, or in person. Any verbal or in-person communication of a schedule change shall be followed by written confirmation (e.g., email) from the COR or OFO Representative within one (1) business day. The Contractor shall adhere to the revised schedule without interruption of service.

4.2 Liability Limitations: The Contractor shall assume full responsibility and liability for all sealed containers and their contents once transferred for transport.

Each shipment shall be insured up to a maximum of $2,000,000. Within this overall limit, each shipment is expected to accommodate up to eight (8) deposit bags, with each individual deposit bag insured for its actual cash value, up to $250,000.

Should a single deposit bag's actual cash value exceed $250,000, or if the total value of a shipment exceeds $2,000,000, an additional 'Liability Charge' may be assessed by the Contractor.

This additional charge shall not exceed the Contractor's pre-approved standard company rates, which must be provided to CBP as part of the contract. Any such additional charge must be mutually agreed upon by CBP and the Contractor prior to the transfer of the affected deposit bag(s) or shipment.

4.3 Retention of Collections: Daily collections shall not be retained by the Contractor or its personnel overnight. All collections picked up on a given day shall be delivered to their designated destination on the same day.

4.4 Commingling Articles: CBP collections presented to the Contractor for transport and delivery shall not be commingled (intermixed) with collections from other sources, including the private sector or other Government agencies. CBP collections are to remain segregated at all times.

4.5 Identification of Personnel: The Contractor shall provide and maintain a current list of all personnel authorized to transport CBP collections, including their names, signatures, badge numbers, and photographs. This list shall be submitted to the Contracting Officer's Representative (COR) and updated immediately upon any personnel changes.

Area Port of Buffalo, Buffalo, New York

Statement of Work

4.6 Federally Recognized Holidays: The following Federally recognized holidays are observed, and no service is required on these days:

• New Year’s Day

• Martin Luther King Jr’s Birthday

• Presidents’ Day

• Memorial Day

• Juneteenth National Independence Day

• Independence Day

• Labor Day

• Columbus Day

• Veteran's Day

• Thanksgiving Day

• Christmas Day

5.0 GOVERNMENT FURNISHED PROPERTY (GFP) No Government Furnished Property (GFP) will be provided under this contract.

6.0 CONTRACTOR FURNISHED PROPERTY (CFP) The Contractor shall furnish all necessary equipment, vehicles, and supplies required to perform the services outlined in this SOW. All vehicles used for armored car services must meet industry standards for security, safety, and compliance. All vehicles must meet applicable local, state and federal safety standards.

7.0 QUALITY ASSURANCE The Government reserves the right to inspect and evaluate the Contractor's performance to ensure compliance with all SOW requirements. The exercise or non-exercise of this right at any time does not waive the Government's ability to conduct inspections.

Items the Government may evaluate include, but are not limited to:

• On-time Pick-up/Delivery Performance: Absent extenuating circumstances such as weather, unusual traffic, and other unforeseen events, the Contractor shall achieve an on-time pick-up and delivery rate of 95% or higher. "On-time" is defined as arrival at the designated location:

1. Arrival to Element 1, Pickup Site 1: Within the window starting at the "no earlier than" time and ending 30 minutes after the "no later than" time specified in Section 2.2.1.

2. Arrival at Element 2, Pickup Site 2: Within 30 minutes of the "no later than" time specified in Section 2.2.2.

• Accuracy of Documentation: The Contractor shall ensure 100% accuracy for all required documentation, including manifests, logs, and any other forms related to collections and deliveries.

Area Port of Buffalo, Buffalo, New York

Statement of Work

• Incident Rate: The Contractor shall maintain incident rate documentation (e.g., lost/damaged bags, security breaches, unauthorized personnel access). All incidents shall be reported to the CBP personnel identified in section 10.

7.1 Non-Compliance: Failure to meet SOW requirements may result in corrective action plans, performance deductions, or other remedies as outlined in the contract terms and conditions, up to and including termination of the contract.

8.0 DISCLOSURE OF INFORMATION: Any information made available to the Contractor by the Government, or its customers, shall be used only for the purpose of carrying out the provisions of this contract. This information shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract. In the performance of this contract, the Contractor assumes responsibility for the protection of the confidentiality of Government records.

9.0 INVOICING: The Contractor will submit an invoice at the end of each month, including the vendor's name and address, contract number, invoice number, period of service, and itemized total for the month. Invoices shall be transmitted through the U.S. Department of Treasury's Invoice Processing Platform (IPP).

10.0 POINTS OF CONTACT (POC)

10.1 Questions & IPP Processing:

Katherine Agliata Supervisor Mission Support Specialist U.S Customs and Border Protection Phone: 716-843-8328 Email: Katherine.m.agliata@cbp.dhs.gov

10.2 Contracting Officer's Representative (COR):

Frank Giannantonio Management and Program Analyst U.S. Customs and Border Protection Phone: 716-344-1532 Email: Frank.giannantonio@cbp.dhs.gov mailto:Katherine.m.agliata@cbp.dhs.gov mailto:Frank.giannantonio@cbp.dhs.gov