1.20 DRAFT PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

1.0 SCOPE

Fleet Logistics Center Jacksonville, Florida (FLCJ), utilizes multiple segments of a distributed Lenel OnGuard installation to support electronic security operations across several detachments in the southeastern United States.

The system supports networked access control, surveillance, monitoring, and related components, including cameras, network video recorders, card readers, intercom systems, electronic key control, and controller boards.

The Contractor will provide all personnel, tools, parts, and equipment required to perform maintenance, installs, or removal of gear when requested. The required services will be utilized in direct support of the FLCJ Security Department mission in ensuring the safety and security of all FLCJ employees and assets within the southeast region of the United States.

The objective of this PWS is to sustain technical refreshment, program management, license maintenance, hardware devices, equipment, materials, training, programming, testing, system installation/removal, connection, and all affiliated services associated with the NAVSUP FLCJ regional electronic security system The following critical elements and support services must be provided:

Preventative Maintenance (PM):

Alarm Panel Cabinets o Programming sheets installed o Boards labeled correctly o All electrical connections labeled and connected securely o Battery backup tested

Security Devices o Lenses are clean and securely mounted o Connected to the correct input o Labeled correctly o Wires are secured

All security devices tested and documented on Walk Test Firmware Upgrades for Existing Equipment

Emergency Services

Technical assistance, maintenance, and parts repair and/or replacement

Non-Emergency Services

Repairs and Maintenance Realignment of Existing Equipment Technical assistance, maintenance, and parts repair and/or replacement

Sustainment Work

Initial Security System Equipment Upgrades Installation of New Equipment & Software Removal of existing equipment Site specific design Site Surveys Project Management Installation/Connection Legacy equipment/device Removal

Program Support

All Software and Database performing correctly Informal Training (segment administrators, users) Lenel Software Upgrade and Support Plan (SUSP) Communication Interface to OEM providers

2.0 ACRONYMS AND DEFINITIONS:

ACOR - Assistant Contracting Officer Representative AOR – Area of Responsibility CCTV - Closed Circuit Television Systems CLIN - Contract Line Item Number COR - Contracting Officer Representative DOD - Department of Defense GFE - Government Furnished Equipment KO – Contracting Officer NAS JAX - Naval Air Station Jacksonville, FL NAVSUP BSCJ – Navy Supply Systems Command, Business Systems Center Jacksonville PDF - Adobe based software identifier referring to files that can be read by adobe acrobat software SITE - Detachment of FLCJ SNSL – Stock Number Sequence List VAR – Value Added Reseller

CONTRACTING OFFICER - Representative of the Government authorized to execute Contract.

DAY - Unless specifically identified in the context of its use, “day” shall herein refer to a calendar day.

EMERGENCY REPAIRS - Unexpected repairs on structures, equipment, systems, subsystems, and components required to maintain the integrity of the security system to prevent a likely threat to national security or FLCJ personnel or property.

EQUIPMENT - Refers to any functional unit of hull, mechanical, electrical, ordnance, or electronic type material which is operated solo or as a component of a system or subsystem; which is identified by a Component Identification Number (CID), Numerical Control Number (NCN), Allowance Parts List (APL), or similar designation.

FACILITIES - An area owned by FLCJ which encompasses all local assets to include buildings and property.

INVENTORY - Refers to the quantity of stock on hand for which records are maintained or to the function whereby the material on hand is physically inspected and counted, and the stock records reconciled accordingly.

INTRUSION DETECTION SYSTEM - Integrated physical security system to include locks, cameras, card readers, biometrics, etc.

PREVENTATIVE MAINTENANCE – Scheduled maintenance on structures, items of equipment, systems, subsystems and components required to provide continuing operation, to preclude unnecessary breakdowns, and to prolong the life of equipment by operating, inspecting, servicing, adjusting, cleaning, or replacing items of equipment; to include maintenance that is planned in accordance with Original Equipment Manufacturer’s guidelines.

REPAIR - Unscheduled work on structures, equipment, systems, subsystems, and components required to correct operating deficiencies and to preclude a breakdown by servicing, adjusting, and replacing parts and expendable items as found necessary as a result of preventive maintenance, operational observation, or inspections.

REPAIR PARTS - Refers to any item required to make whole a non-functioning piece of gear, system, or asset.

3.0 PERFORMANCE REQUIREMENTS:

NAVSUP FLCJ will maintain the ability to contact directly, and receive technical support from, all manufacturers which the Contractor retains a VAR relationship with for as long as the manufacturers' gear is installed within NAVSUP FLCJ spaces. This communication will be at no additional cost to the customer. The Contractor will provide all personnel, tools, parts, and equipment required to perform maintenance and equipment repairs at the request of the Contracting Officer’s Representative (COR) for this contract as outlined in the PWS herein:

3.1 Non-emergency Repairs and Maintenance. The Contractor will provide a Lenel Certified Technician for onsite non-emergency repairs/replacement services in the event of any malfunction of security equipment. The COR will contact the Contractor to perform non-emergency repairs/service. Non-Emergency call-out repairs/service will be defined as a service to repair or correct system failure during normal business hours. Normal business hours are 0700 to 1600 Monday through Friday. The Contractor will accomplish all repairs to ensure a high state of readiness for all access control systems and equipment, and other assigned support equipment. Non-emergency repairs and maintenance will entail only affixing of removable equipment to existing structures and/or repair/maintenance of said equipment. Work performed will not alter, repair, or modify existing structures or real property. The Contractor will coordinate all warranty work that falls under the manufacturer's warranty period with the original equipment manufacturer (OEM) as required. Standard repairs and maintenance include but not limited to; defective card reader replacement and install, camera repairs, electric strike adjustments, control board repairs, and intercom equipment repairs. The Contractor will ensure access control and mechanical systems function at the full operating level upon completion of repairs. No maintenance plan is required for repairs. Response time for all sites will be one (1) day for troubleshooting via telephone and five (5) business days for onsite coverage. The Contractor is required to diagnose and complete all necessary repairs within two weeks. Work or related tickets will not be closed out without COR approval

Note: Any non-emergency calls received after 4:00 PM will require a response during the next working day.

3.2 Sustainment Work. “Sustainment Work” will be defined as installing new system/hardware and/or the accomplishment of upgrading existing security infrastructure in any building located at NAVSUP FLCJ and its sites listed under PWS paragraph 10.0. Security gear includes operational equipment which is detachable without damage to the real property facility or real property equipment. Security Devices are not required for the operation of the real property facility but allow for adherence to security requirements and policy through automation of access control and surveillance of assets/personnel. Sustainment Work will entail only the affixing of removable equipment to existing structures. Sustainment Work performed will not alter, repair, or modify existing structures or real property.

Sustainment Work includes, but is not limited to the installation of:

Card/Pin Readers Electronic Key boxes Cameras Legacy device removals Mechanical/electronic locksets Telecommunication Equipment Remote Door Release

The Contractor will check all work performed to ensure it meets industry standard installation and testing. The Contractor will provide a monthly status report to the COR (CDRL 0001).

3.2.1 Government Area of Responsibility (AOR) for “New Work” Requirements:

The COR is responsible for complying with the following codes and regulations prior to obligating the Government to New Work:

OPNAV INSTRUCTION 11010.20H (or current version), Navy Facilities Projects A site survey will be conducted for new work to identify requirements for location of Security Devices prior to the execution of a task order. This includes a walk-through of the area the work is to be performed to identify each participant’s area of responsibility.

Participants may include the Command Facility Officer, NAVFAC, NAVSUP BSCJ Personnel, TPOC, COR, FLCJ Contracting Officer/Contract Specialist, and the Contractor.

3.3 Emergency Service Request. Contractor must provide a Lenel Certified Technician for onsite emergency repairs/replacement services when an emergency service request is received. Response time for all sites must be one

(1) hour for troubleshooting via telephone and twenty-four (24) hours for on-site coverage. Emergency response service includes instances where maintenance is required to prevent a likely threat to national security or FLCJ personnel or property. Any service disruption that exceeds eight hours, or extends outside of normal working hours

(0700-1600 Monday through Friday) for any individual facility on the installation is subject to prior approval of the

COR.

3.4 Reports. The Contractor will create or utilize an existing system for tracking all required maintenance, parts inventory, maintenance history, and cost of parts utilized. Reports from the tracking system will be made available to the COR monthly (CDRL 0002). The Contractor must provide a monthly completion report related to the services provided (CDRL 0003). The COR will review and acknowledge receipt of all completed reports.

3.5 Diagrams: The Contractor will create and submit system diagrams for all system components worked on within 30 days of work completion. Diagrams will detail wiring, connections, equipment make, model, and other identifiers. Updated drawings will be submitted in Microsoft Visio format (CDRL 0004).

3.6 Software Updates. OnGuard software updates will be installed under immediate supervision of NAVSUP BSCJ personnel. The Contractor will not have administrative level access to the integrated security system or any computers of the system. IT support functions will be coordinated closely with NAVSUP BSCJ and FLCJ Security, via the COR. NAVSUP BSCJ and FLCJ Security will retain full configuration control for servers and workstations in accordance with DoD policy. Contractor will not connect any external cables or drives to any Navy network system. In the event this occurs, Contractor will be responsible for all labor and cost associated with troubleshooting Navy network system to bring back online due to port security actions. Contractor will notify FLCJ on the release or related Lenel software and firmware updates.

3.7 Hardware Installation: NAVSUP BSCJ personnel will be involved in the replacement of devices that connect to a network (NMCI or video). For any equipment that will be connected to Navy network systems the Contractor must provide the media access control (MAC) address for the equipment to the COR not less than fourteen (14) business day prior to installation. The Contractor will not be required to provide hardware support for computer systems. Contractor will not connect any external cables or drives to any Navy network system. In the event this occurs, Contractor will be responsible for all labor and cost associated with troubleshooting Navy network system to bring back online due to port security actions. Expectation is that hardware installation under the contract will require only “low voltage” wiring (i.e. communication wires, fiber optics, or coaxial cabling). Contractor will not hardwire, exceed the threshold of, or affect any changes to building power systems. If work under this contract may affect, or require change to building power systems, the Contractor will notify the COR, who will then coordinate with appropriate Naval Facility Command personnel to determine appropriate actions.

3.8 Preventative Maintenance (PM)

The Contractor will maintain system interoperability and ensure fully-operational status of all equipment connected to the Lenel OnGuard system. Preventative maintenance will occur twice a year and will include:

An Inspection and functionality check of card/pin readers Visual and functional checks of all console equipment, closed circuit television equipment, local processors, sensors, and electrical and mechanical controls.

Inspection of exterior surfaces.

Performing diagnostics on all equipment.

Operating all system software diagnostics and correcting all diagnostic problems.

Resolving any previous outstanding problems.

Validating alternate power sources (stand by batteries) are functional where necessary and replaced when no longer functional or defective.

Providing a Preventive Maintenance Report to the COR.

4.0 PARTS (FOR REPAIR) ORDER PROCESS: The Contractor will provide all components and equipment to perform maintenance/repairs. All part purchases will come with a minimum one-year warranty. The Contractor will coordinate with the COR prior to the purchase of any part to ensure that all procurement standards are met, the gear is compatible with the system, and the gear meets the functional requirements of its intended purpose.

5.0 PERFORMANCE REQUIREMENT SUMMARY

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

(AQL)

PWS 3.1 Non- Emergency Repairs and Maintenance

Telephone Service Calls

Response time for all sites will be one

(1) day for troubleshooting via telephone

Inspection by the

COR

100% Inspection of all service calls

99% response time of one

(1) day for all telephone service calls

PWS 3.1 Non- Emergency Repairs and Maintenance

Physical Service Calls

Response time for all sites will be five (5) business days for troubleshooting on-site coverage

Inspection by the

COR

100% Inspection of all service calls

90% response time of one

(1) day for all telephone service calls

PWS 3.2.1 New Work Service Call

Installation completion within specified time IAW installation plan

Inspection by the

COR

100% Inspection

100% of installation completed within required time period

PWS 3.3

Emergency Service Request

Telephone Service Calls

Response time for all sites will be one

(1) day for troubleshooting via telephone

Inspection by the

COR

100% Inspection of all service calls

99% response time of one

(1) day for all telephone service calls

PWS 3.3

Emergency Service Request

Physical Service Calls

Response time for all sites will 24 hours for troubleshooting on-site coverage

Inspection by the

COR

100% Inspection of all service calls

90% response time of one

(1) day for all telephone service calls

PWS 3.8

Emergency Service Request

Knowledge Transfer Events

Provide knowledge transfer of equipment and systems being installed, upgraded, or repaired.

Inspection by the

COR

100% of the time to allow Government familiarization and basic troubleshooting

Compliance will be annotated on work invoices when required.

PWS 4.0 Parts (For Repair)

Order Process

Response time COR will track response time via spreadsheet

As needed Quote provided within 5 business days

5.1 DELIVERABLES

The Contractor shall provide the following deliverables at the indicated intervals.

Deliverable Frequency # of Copies Format Submit to CDRL

PWS 3.2

Sustainment Report

Monthly 1 Electronic using MS Office or Adobe

COR 0001

PWS 3.4

Maintenance/Parts/Inventory

Monthly 1 Electronic using MS Office or Adobe

COR 0002

PWS 3.4

Completion Report

Monthly 1 Electronic using MS Office or Adobe

COR 0003

PWS 3.5

System Diagrams

30 days after work completion

1 Microsoft Visio

COR 0004

6.0 KNOWLEDGE AND CERTIFICATIONS REQUIRED FOR THE REQUIREMENT:

The Contractor must be a Lenel authorized Value-Added Reseller and shall produce certification of training (via Lenel) for each technician. The Contractor must have a documented history of experience with Lenel and performing work that is the same or similar to work as described by the PWS.

7.0 EQUIPMENT LISTING

The Contractor will provide maintenance, repairs, and support services on request for all equipment and variations of equipment listed in this section. The websites in table below should be accessed to obtain specifications for offline use. All questions regarding the inventory and specifications of equipment and components must be directed to the COR. Contractors must ensure all equipment parts are compatible with installed hardware and software. On a case-by-case basis, similar or compatible equipment that is not listed below may be installed to meet requirements.

Motorola/Indala All specifications for cameras currently installed for the FLCJ Southeast Region can be located at the following website: www.motorola.com

Pelco Cameras All specifications for cameras currently installed for the FLCJ Southeast Region can be located at the following website: https://www.pelco.com/products

Video Encoder All specifications for video encoders currently installed for the FLCJ Southeast Region can be located at the following website: https://www.axis.com/products/video-encoder

Pelco Keyboard Controllers All specifications for camera controllers currently installed for the FLCJ Southeast Region can be located at the following website: https://www.pelco.com/products

Stanley/Best Compatible Locksets, Keys, Cores, Panic Bars, Doors, Closers, and all other mechanical equipment

All specifications for mechanical access control hardware currently installed for the FLCJ Southeast Region can be located at the following website:

https://www.securitastechnology.com/solutions/access-control

Motion sensors FLCJ utilizes various motion sensors that are compatible with the Lenel Onguard System

Key Systems / Electronic Key Boxes All specifications for electronic key boxes currently installed for the FLCJ Southeast Region can be located at the following website: https://www.keystorage.com/

Pelco Multiplexers All specifications for cameras currently installed for the FLCJ Southeast Region can be located at the following website: https://www.pelco.com/products

AMAG Symmetry FLCJ utilizes intrusion detection systems that are compatible with the AMAG Symmetry to alert personnel to unauthorized access or security breaches.

8.0 WORK HOURS:

The contractor must coordinate with the COR for scheduling repairs. Emergency maintenance work can occur at any time.

9.0 PLACE OF PERFORMANCE:

The Contractor will provide preventative maintenance support, services, and repair maintenance as needed for NAVSUP FLCJ Jacksonville access control and surveillance systems at its various regional locations. The Contractor should be aware that NAVSUP FLCJ Jacksonville assets, equipment, and building locations occasionally change and as such focus should remain on the ability to support a location, not the individual areas/buildings within that location:

FLCJ Site Jacksonville, FL FLCJ Site Mayport, FL FLCJ Site Blount Island, Jacksonville, FL FLCJ Site Corpus Christi, TX FLCJ Site Kingsville, TX FLCJ Site Pensacola, FL FLCJ Site Gulfport, MS FLCJ Site Kings Bay, GA FLCJ Site Panama City, FL FLCJ Site Fort Worth, TX FLCJ Site New Orleans, LA FLCJ Site Meridian, MS FLCJ Site Key West, FL FLCJ Site Millington, TN

The Contractor must ensure service technicians have a favorably adjudicated background investigation issued by, or reciprocal to, a federal or DoD adjudication agency. Technicians must be able to maintain favorable eligibility throughout the duration of the contract.

10. Excusable delays: The Contractor must notify the Government in writing immediately after the commencement of any delay, setting forth the full particulars in connection therewith, and shall provide a remedy to such occurrences.

11.0 Emergency Situations.

Emergency situations (natural disasters, military peacetime and wartime contingency operations/exercises, serious accidents, civil disturbances, major mobilization or repatriation of non-combatants) may necessitate that the Contractor be flexible in arranging different levels of support and service as well as operational hours. The Contractor must respond to emergency situations and revise priorities as directed by the COR. Hurricanes can occur within the southeast region each year generally from June through November. If the Contractor cannot accomplish normal activities due to activation or exercise of any emergency action plan at the state or Government level, the Contractor will not be held liable for non-support of lower priorities. The COR will determine the lower priorities that can be temporarily relaxed in emergency situations.

12.0 DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS)

The Contractor must notify the Government in writing immediately after the commencement of any delay, setting forth the full particulars in connection therewith, and shall provide a remedy to such occurrences.

The Defense Biometric Identification System (DBIDS) is a DoD-owned and operated system developed by Defense Manpower Data Center as a force protection program to manage personnel identity and access at DoD installations.

DBIDS is a network database system designed to easily verify access authorization of personnel entering military installations by using barcodes and fingerprint biometric identifications.

To improve management and force protection at Navy installations, the Navy has transitioned from using the Navy Commercial Access Control System (NCACS) to the Defense Biometric Identification System (DBIDS) for

Contractors and vendors requiring access to an installation at no cost to them. NCACs cards will no longer be accepted.

In order to obtain base access, an individual needs to acquire DoD sponsorship, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport or a Real ID Act-compliant state driver's license. Vetting occurs when the individual's background and ID are compared against authoritative criminal justice databases, and the individual has a letter or official document from the sponsoring organization which articulates the reason for access. When the above criteria are satisfactorily met, DBIDs credentials are issued.

For Contractors, vendors, and suppliers, only: Defense Biometric Identification System (DBIDS) increases installation security and communications by receiving frequent database updates on changes to personnel/credential status, law enforcement warrants, lost/stolen cards, and force protection conditions. The system provides a continuous vetting anytime the DBIDS card is scanned at an installation entry point.

If you currently have a Navy Commercial Access Control System (NCACS) card, the following is required to get a card, the following is required to get a DBIDS credential:

Present your NCACS Card and a completed copy of the SECNAV FORM 5512/1 to the Present your NCACS

Card and a completed copy of the SECNAV FORM 5512/1 to the base Visitor Control Center representative.

The VCC will pull up your information in the computer, ensuring all information is current and correct.

Once your information is validated, a temporary DBIDS credential is provided.

Your temporary credential will have an expiration date, prior to which you will need to obtain your permanent

DBIDS credential (~ 180 days).

For each additional U.S. Navy installation to which you need access, the first time you visit you only need to bring your DBIDS credential and statement of purpose for base access when arriving at the Visitor Control Center.

The representative will enter base access authorization and then you may proceed to work.