1.2.1-RFI_OPA-CAMP Questions_FINAL.xlsx
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- RFI for Content Asset Management Portal Support
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Immigration and Customs Enforcement
About this file
This is a Request for Information (RFI) question form from Immigration and Customs Enforcement (ICE) Office of Public Affairs seeking information about Content Asset Management Portal (CAMP) Support solutions. The form contains detailed requirements covering nine key areas: General Requirements, Storage/Usability/Backup, Organization & Stability, Permissions/Access Control, Training, Professional Services, Operations & Maintenance, and Additional Functionality.
Key technical requirements include FedRAMP-certified cloud-based COTS solution, support for multiple file formats and sizes (80MB to 1GB), scalable storage, collaboration features, metadata tagging, and FedRAMP Moderate security controls. Vendor support requirements include initial and ongoing training, dedicated customer service representatives, maintenance/upgrades, and support during business hours (7AM-6PM EST). The RFI aims to gather market research to refine acquisition strategy and determine set-aside status, with vendors asked to specify their business size status, NAICS codes (541519, 518210 mentioned), and contract vehicles. No formal response deadline is specified, and responses should be submitted via email to the listed points of contact.
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Cover Page
| Request for Information (RFI) for Content Asset Management Portal (CAMP) Support |
| SAM.gov RFI Number: RFI_OPA-CAMP |
| Administrative Information |
| 1. Company |
| Name: |
| Address: |
| Website: |
| 2. Point of Contact |
| Name: |
| Telephone Number: |
| Title: |
| E-mail Address: |
| 3. Unique Entity Identifier (UEI) Number |
| UEI Number: |
| 4. Specify Business Type via other than small business, small business, small disadvantaged business, 8(a) etc. and applicable NAICS code(s) (541519, 518210, etc.) |
| Size Standard: |
| NAICS Code(s): |
| 5. IT Contract Vehicles |
| Vehicle Name: |
| Contract Number: |
Requirement Responses Request for Information (RFI) for Content Asset Management Portal (CAMP) Support
| Content Asset Management Portal (CAMP) | |||
| Can your solution meet the following requirements: | YES | NO | |
| 1 | GENERAL | ||
| 1.1 | The COTS product must be hosted in a cloud-based environment that has been certified by the Federal Risk and Authorization Management Program (FedRAMP) for rapid deployment and implementation. | ||
| 1.2 | The COTS product must include all-inclusive pricing to include, but not limited to: licensing, unlimited uploads/downloads of still image/video/audio files, asset storage, backend support, and both initial and -ongoing user training. | ||
| 1.3 | Is your company categorized as a small business? | ||
| 1.4 | Do you participate on any Government-wide acquisition vehicles? (i.e. GSA, NITAAC, NASA SEWP, etc. ) |
| 2 | Storage, Useability, Backup & Recovery |
| 2.1 | Create and update content at necessary speed and scale to meet optimal end user experience. |
| 2.2 | Provide Sufficient capacity to store photos, videos, graphics, and other multimedia items. |
| 2.3 | Ability to add, change, remove, modify, preview, recover, a variety of file format types. Such as: rendition|renditions|css|eot|gif|ico|jpeg|jpg|js|gif|pdf|png|svg|swf|ttf|woff|woff2|html|mp4|mp3|mov|wmv|PNG|JPG|JPEG |
| 2.4 | Software must be a Commercial-off-the-Shelf (COTS) FedRamped product operable via windows and Mac platforms, as well as via iOS mobile app |
| 2.5 | Easy to use desktop and mobile application user interface |
| 2.6 | Must support for multiple file sizes from 80MB to 1GB |
| 2.7 | Provide scalable storage solutions to handle increasing asset volume. |
| 2.8 | Licensing flexibility for use by multiple individuals as needed. |
| 2.9 | Ability to upload and download large amounts of GBs in a timely manner |
| 2.10 | Should allow for the ability for multiple to share or jointly collaborate on working files |
| 2.11 | Ability to pull reporting or analytics about what files are being used. |
| 2.12 | Ability to backup files to prevent data loss. |
| 2.13 | Can easily restore assets in case of accidental deletion or corruption. |
| 2.14 | Ability to migrate data from primary source of truth to secondary source of truth |
| 2.15 | Migrate Data such as folder structures, workflows, metadata, an organizational hierarchy |
| 3 | Organization & Stability |
| 3.1 | Ensure all files and data are supported in a Library format |
| 3.2 | Ability to create folder and subfolder structures and categories for asset types (e.g., B-roll, graphics, finalized projects). |
| 3.3 | Ability to use file metadata and tags to enhance organization and searchability. (Can a search pull from metadata saved using programs such as Adobe Bridge?) |
| 3.4 | Search functions, including filters for tags, dates, and project names. |
| 5 | Permissions and Access Control |
| 5.1 | Access control and permission-based system (working staff files vs. final versions for agency access/use) |
| 5.2 | Logs to track who accessed or modified files (version control) |
| 5.3 | Meets FedRamp Moderate Security Controls |
| 6 | TRAINING |
| 6.1 | Provide initial user training sessions, to include appropriate documenting, on software production and ICE configurations, implementation, usage, and tools. |
| 6.2 | Provide continual training to increase user product knowledge to optimize and improve performance. |
| 6.3 | Provide weekly/monthly training sessions in the form of webinars, documents, articles to focused on key insights and identify key opportunities for improvement. |
| 6.4 | Provide continual training opportunities to help drive strategy, inform, and align team and management, and ensure capabilities are aimed directly at mission objectives. |
| 7 | PROFESSIONAL SERVICES |
| 7.1 | Consultation, advise, and troubleshoot product workflow, design, configuration, features, integration, and use. |
| 7.2 | Review and provide feedback on use of the products and services. |
| 7.3 | Assist in interpretation of data generated and product output. |
| 7.4 | Provide general, ad hoc guidance and support regarding the products and services. |
| 7.5 | Assist in preparing reports and documentation to facilitate its use of the products and services |
| 7.6 | Assist design testing strategies and carrying out testing of implementation of the products and services. |
| 7.7 | Assist in developing strategies to use the products and services. |
| 7.8 | Assist in drafting and maintaining security documentations necessary to complete and fulfill security compliance requirements. |
| 7.9 | Assign a specific customer service representative to work with/assist/advise/train designated personnel at no additional cost throughout the term of the contract. |
| 8 | OPERATIONS & MAINTENANCE |
| 8.1 | Provide software maintenance, which includes upgrades to the latest versions of the products as they become commercially available, and basic product support for installations and technical support incidents. |
| 8.2 | Provide access to support experts during normal business days (Monday through Friday) from 7:00 A.M. – 6:00 P.M. EST via email, telephone, and a live chat capability. |
| 8.3 | Provide users access to up-to-date help resources to include published articles, backlogs of webinars, video training, FAQ’s and community services. |
| 8.4 | Provide a Service Agreement that details response times for addressing assistance requests, reported bugs and new feature requests based on specific criteria. |
| 8.5 | Provide advance notice (release notes) of upcoming changes and updates impacting users, to include user experience and interface, new and discontinued features, and changes to functionality or appearance. |
| 8.6 | Provide a weekly consolidated bug/feature status report. |
| 9 | ADDITIONAL FUNCTIONALITY |
| 9.1 | Improve efficiency within the workflow process by using pre-populated workflows and sharing outside immediate team. |
| 9.2 | Provide the ability to bulk upload and schedule content created in other applications. |
Additional Information
| Request for Information (RFI) for Content Asset Management Portal (CAMP) Support | |
| OCIO is preparing market research for purposes only to canvas some vendors relating to Digital Asset Management. |
| Question Number | Question | Response |
| 1 | What makes your solution stand out from your competitors? | |
| 2 | Please provide a rough estimate of magnitude for all 9 sections related to the requirement responses tab. |
File details come from the government source that posted it. Updated .