1.01 PWS.docx

PERFORMANCE WORK STATEMENT (PWS)

Travel Administration and Management Support Services In Support of Commander Naval Surface Forces, U.S. Pacific Fleet Naval Base Coronado, San Diego, CA Part 1 General Information

1. General Information:

This is a non-personal services contract to provide Travel Administration and Management Support Services in support of Commander Naval Surface Forces, U.S. Pacific Fleet (COMNAVSURFPAC; a.k.a. CNSP) located at Naval Base San Diego, CA, 3085 Dolphin Alley, Bldg 265, San Diego, CA 92136. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction:

The contractor shall provide non-personal services necessary to perform Travel Administration and Management Support Services as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards in this contract.

1.2 Background:

The Commander, Naval Surface Forces, U.S. Pacific Fleet (COMNAVSURFPAC), a Naval Type Commander (TYCOM), and an echelon III command, is under the administrative and operational command of Commander, U.S. Pacific Fleet (COMPACFLT). The COMNAVSURFPAC (CNSP) Comptroller has the responsibility for the oversight, analysis, execution, and overall management of the CNSP travel program. The CNSP travel program is defined as Defense Travel System (DTS) Administration, Travel Authorization and Travel Voucher preparation, and Travel audit, Centrally Billed Account (CBA) management, Individually Billed Account (IBA) management, Debt Management and Collection, and financial reconciliation. Responsibilities of the CNSP Comptrollers pertaining to this function include: (1) Serving as the CNSP lead on all DTS, CBA, IBA, Travel Authorization, Travel Vouchers, Debt Management, and Financial Reconciliation matters, (2) developing and updating business and critical processes and support guidelines, (3) presenting CNSP travel program status with upper echelon and other external commands and activities, (4) performing cost analysis and evaluations of the CNSP travel program, (5) identifying DTS functional and technical issues to determine the impact on CNSP activities, and (6) resolving DTS problems/issues on CNSP activities during and after implementation of system software update releases.

Objective:

The contractor shall provide services and functions described herein to assure effective and efficient operation of the CNSP Travel Program.

1.3 Scope:

The contractor shall furnish all requirements necessary to ensure the effective and efficient operation and management of CNSP travel program. The Contractor shall provide support to CNSP in preparation and review of travel authorization and vouchers, transaction reconciliation of Command CBAs, Level IV Agency Program Coordinator Duties for the Government Travel Charge Card Individually Billed Accounts (GTCC IBAs) and providing policy specific DTS support for CNSP HQ and subordinate commands at the locations mentioned above.

1.4 Period of Performance (POP):

The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

1.6 General Information

1.6.1 Quality Control:

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

1.6.2 Quality Assurance:

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

The contractor is not required to perform services on holidays.

1.6.4 Hours of Operation:

The contractor is responsible for conducting business between the hours of 0700 to 2300 Monday thru Thursday, 0700-1500 on Fridays, and 1500-2300 on Sundays, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Staffing shall be divided between two shifts, with no more than two (2) personnel to man second shift (1500-2300). The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Remote support is not authorized; all contractors are expected to reside within the permanent duty area. Telework will be allowed in accordance with CNSP policy, as authorized by the COR.

1.6.5 Place of Performance:

The work to be performed under this contract will be performed at: COMNAVSURFPAC Travel Office Code N00F2D 3085 Dolphin Alley Bldg 265 Naval Base San Diego San Diego, CA 92155

1.6.6 Type of Contract:

This contract will be award as Firm Fixed Price.

1.6.7 Physical Security:

The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8 Post Award Conference

A post award conference will occur after an award has been made. This conference will be in accordance with FAR 42.503-1.

1.6.9 Periodic Progress Meetings:

The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically (as determined by the COR) with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor how the government views the contractor's performance, and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR):

A Designation Letter for a COR will be identified after award. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.11 Key Personnel and Requirements:

Key personnel are deemed essential to the performance of this effort and cannot be replaced without prior notice to the Government. Offerors are required to provide resumes for the key personnel. All key personnel shall be clearly identified in the Staffing Plan.

The following personnel are considered key personnel by the government:

1) Project Analyst/DTS Specialist (1) – Will perform Lead Analyst functions. The Lead Analyst shall be responsible for the performance of the work and shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Lead Analyst shall be available between the hours of 8:00 a.m. to 4:00 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons, as well as basic after hours travel support for bonafide emergency requirements.

Requirements: Their resume must meet the following minimum requirements:

Education: Bachelor’s Degree – in finance, business administration, statistics, or management information systems

Experience – Minimum three (3) years’ experience in travel managements, data analysis or a similar role are beneficial.

Skills – Strong analytical skills, problem-solving abilities, proficiency in data analysis tools such as excel, excellent communication and presentation skills, attention to detail, and the ability to work independently and as part of a team. Knowledge of the travel industry and market trends is a plus.

2) Accounting Clerk III (2) – Will perform Alternate Agency Program Coordinator (IBA) and Centrally Billed Account (CBA) Specialist functions.

Requirements: Their resume must meet the following minimum requirements:

Education: Associate Degree – in finance, business administration, statistics, or management information systems Experience – Minimum three (3) years’ experience in travel managements, data analysis or a similar role are beneficial.

Skills – Strong analytical skills, problem-solving abilities, critical thinking, proficiency in data analysis tools such as excel, excellent communication and presentation skills, attention to detail, and the ability to work independently and as part of a team. Knowledge of the travel industry and market trends is a plus.

The Key personnel shall be staffed 100 percent in accordance with the definition of a workday and work week. All requests for approval of substitutions of key personnel hereunder must be in writing and include a detailed explanation of the circumstances necessitating the proposed substitutions. The request must contain a resume for the proposed substitute that meet the requirements of 1.6.11 Contractor’s replacement shall meet or exceed the qualification for the position, and the Contracting Officer must concur in writing with the proposed change. The Contractor shall notify the Contracting Officer in writing at least 15 days (30 days if a security clearance must be obtained) prior to substitution of key personnel. The notification shall provide the circumstances necessitating the change in key personnel, and the effective date of the change.

1.6.12 Non-Key Personnel:

The Non-Key personnel shall be staff 100 percent in accordance with the definition of a workday and work week. Non-key personnel utilized by the Contractor in the performance of this task order shall meet all minimum requirement with respect to experience, education, and/or other background requirements.

The following personnel are considered non-key personnel by the government:

Accounting Clerk II (10) – Accounting Clerk II will perform Reviewing Official (RO) duties for DTS authorizations and vouchers, validating that the documents are free from errors or mistakes, accurate, correct, and authentic for approving official approval and certification.

Requirements: Their resume must meet the following minimum requirements:

Education: Associate degree – in finance, business administration, statistics, or management information systems or a High School diploma or relevant certification or education.

Experience – Minimum three (2) years’ experience as an accounting clerk. Experience in travel industry is a plus.

Skills – Attention to detail, ability to work independently, proficiency in Microsoft office.

1.6.13 Identification of Contractor Employees:

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain a Common Access Card (CAC) in the performance of this service.

1.6.14 Data Rights:

DFARS Clause 252.227-7013 Rights in Technical Data – Noncommercial Items will be incorporated in the solicitation and contract.

PART 2

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services:

None.

3.2 Facilities:

The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.4 Equipment:

Office equipment provided as part of the Facilities, are incidental to the place of performance.

3.5 Materials:

The Government will provide applicable Standard Operating Procedures and Policies in either paper or electronic format.

Note 1: The contractor shall maintain the assigned office space(s) in a neat and orderly manner. The contractor shall only use Government provided items to accomplish the tasks required under this contract. Personal or company use of phones, utilities, computers, printers, copiers, etc., not directly related to required services is strictly prohibited. The contractor shall not remove any Government-provided items from the worksite without the expressed written permission of the Contracting Officer's Representative or his/her designated representative.

PART 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

3.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.1 General:

The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Part 2 of this PWS.

3.2 Secret Clearance:

3.2.1 The contractor shall possess and maintain a SECRET facility clearance from the Defense Counterintelligence and Security Agency. Paper submission for DD254 is no longer acceptable. Access the website for application at NCCS Industry Onboarding (dcsa.mil).

3.2.2 Contractor personnel performing work under this contract must have a Secret clearance at time of the proposal submission and must maintain the level of security required for the life of the contract.

PART 4

SPECIFIC TASKS

4.0 Specific Tasks:

The Contractor shall provide services and functions described herein to assure effective and efficient operation of CNSP Travel Program. The Contractor shall provide these services at or above the specific levels of performance presented in 6.2 Deliverables.

4.1 Task 1 - Travel Authorization:

The contractor shall be responsible for ensuring that travelers complete the travel authorization documentation in accordance with defense travel regulations. Contractor must be familiar with DTS. Contractor shall perform the duties and assume the responsibilities of Reviewing Official (RO), to ensure that the travel authorization is properly completed and that the travelers’ requirements will be met in accordance with travel policy.

Contractor must provide subject matter expertise and support to Approving Officials (AOs) and travelers to identify and resolve Travel Authorization processing and policy issues, as well as customer service support to accommodate processing of routine travel requests.

Contractor must monitor and track both approved and unapproved travel, and communicate directly with travelers, Non-DTS Entry Agents (NDEAs) and Approving Officials (AOs). Contractor must ensure that requested arrangements have been properly reserved and funded in a compliant fashion to ensure that the travelers can accomplish the mission.

Contractor must follow all procedures outlined in the regulations to ensure that authorizations are correct, corrected, and properly documented in SABRS.

4.2 Task 2 - Travel Vouchers:

The contractor shall be responsible for ensuring that vouchers and sub-vouchers (DD Form 1351-2) are properly completed in DTS, and that the traveler has provided requisite supporting receipts and documentation in accordance with references listed in Part 5 – Resources. The contractor shall perform the duties and assume the responsibility of Reviewing Official (RO), to include the actual uploading of vouchers, receipts, and other relevant documentation.

Contractor is responsible for monitoring and tracking vouchers; and shall communicate directly with travelers and NDEAs for any vouchers not submitted within five business days after the traveler returns. Contractor shall be responsible for making sure that travelers submit their travel vouchers no later than 30 days after completion of travel.

Contractor shall be responsible for preparing and submitting voucher metrics data to CNSP Comptroller Staff. Contractor shall identify and report irregular vouchers or those that demonstrate potential for fraud, waste, and abuse. Contractor, as herein set forth, will have voucher reconciliation responsibilities and shall be responsible for additional reporting and metrics in accordance with this PWS.

4.3 Task 3 - Centrally Billed Account (CBA) for Transportation:

The contractor shall be responsible for reconciling all invoices; and the contractor shall obtain all necessary data to reconcile and prepare invoices or bills for certification.

Tasking shall include but shall not be limited to identifying unmatched transactions and taking corrective action. Contractor shall have cradle-to-grave responsibility for ensuring that bills are properly reviewed, reconciled, and prepared for certification and payment.

Contractor shall monitor CBA delinquency reports. Contractor shall likewise be responsible to notify travelers and NDEAs of delinquency and any required actions, therein.

Contractor shall take all requisite actions after receiving the information to reconcile and correct delinquent accounts. Contractor shall be responsible for resubmission of rejected invoices.

Contractor, as herein set forth, will have CBA reconciliation responsibilities and be responsible for additional requirements as set forth by the CBA Certifying Officer in accordance with this PWS.

4.4 Task 4 – Individually Billed Accounts (IBAs):

The contractor as Level IV Alternate Agency Program Coordinator (APC) shall provide day-to-day (Monday through Friday) oversight and operational management of the IBA at the subordinate command level (Level V) in accordance with applicable references. Management functions include, but are not limited to, the review of delinquencies, and the preparation of relevant documentation for evaluation, signature by the Primary APC. Contractor shall likewise be responsible for identifying potential areas of fraud, waste, and abuse, and shall monitor accounts for unauthorized charges (charges not permitted under the Joint Travel Regulations (JTR) or other relevant regulations (see 2.0)).

Contractor shall be responsible for identifying charges not related to travel and charges from unauthorized merchants.

Contractor shall review accounts to identify credit balances, overpayment, or erroneous payments. Contractor shall recommend appropriate collection actions; and, Contractor shall prepare collection documentation for Government collection action.

Contractor shall also identify accounts that should be placed in an inactive status, upon approval by the APC and/or the Contracting Officer Representative(s) (CORs).

Contractor shall prepare and maintain monthly reports on IBA. These reports will include: Delinquency Status, Return Check, Non-Travel Activity, Weekend and Holiday Activity, Improper/Illegal Use and other reports pertinent to the effective management of the CNSP IBAs. The goal of these reports is to, in part, allow the subordinate commands to focus/support critical IBA areas at their level. Commands that are not in compliance with existing law, regulation and policy and experiencing recurring problems shall be immediately reported to the APC and COR.

4.5 Task 5 – Metrics and Reports:

The Contractors shall prepare the following metrics and reports in addition to those listed above and in Part 5 and Part 7 of this PWS:

· Monthly Status Reports:

A monthly report on CNSP's RO, CBA, IBA, DTS usage and management that summarizes the status of the travel program for the previous period, the work completed for the period to include specific sections on travel authorizations and vouchers, CBA and IBA, shall be provided to the CNSP Comptroller Department. The report shall also include a section on hours worked and travel executed.

· Weekly Metrics Report:

Contractor shall prepare reporting that captures workload for the week, including actions taken to resolve barriers and problems. Metrics reported will include number of documents reviewed, current status of documents and other data as directed by the Travel Program Manager.

· Monthly Management Report:

A monthly report on CNSP’s Travel Program Support status including but not limited to:

a. analysis/summarization of contract expenditure rate,

b. identification of issues that need government resolution and travel metrics.

Report will be provided to the Travel Program Manager/COR. Minimal travel metrics will include number of vouchers and authorizations prepared and average processing time.

· Unsubmitted Voucher Report:

Contractor shall prepare a report that captures any vouchers that have not been submitted within five (5) business days of travelers’ return from TAD. The contractor shall contact these travelers and their chains of command to this effect and advise them to complete voucher submission. Contractor shall coordinate this reporting effort with CNSP Travel Supervisors and the CNSP Financial Defense Travel Administrator (FDTA).

All reports shall be generated via the Defense Travel system, Citi Manager system and presented using applicable acceptable software such as pdf; excel spreadsheet, etc. Reports will be transmitted electronically or as directed by the Travel Programs Branch Manager.

All data received, processed, evaluated and/or generated in the execution of this contract shall become the property of the Government unless specific exception is granted by the Contracting Officer.

PART 5

.RESOURCES

5. APPLICABLE PUBLICATIONS (CURRENT EDITIONS).

The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures to include the following.

PART 6 ATTACHMENTS

6.1 - Performance Requirements

6.2 – Deliverables

6.1 Performance Requirements

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

6.1. The contractor shall be responsible for ensuring that travelers complete the travel authorization documentation in accordance with defense travel regulations. Contractor must be familiar with the DTS.

PWS 5.1

6.2 The contractor shall be responsible for ensuring that vouchers and subvouchers (DD Form 1351-2) are properly completed in DTS and that the traveler has provided requisite supporting receipts and documentation in accordance with references

PWS 5.2

The contractor shall immediately review submission in DTS by acting as Reviewing Official in accordance with mission requirements and applicable workload as prescribed by the Travel Program Manager and appropriate guidance. Submitted vouchers shall be reviewed immediately, not to exceed five

(5) business days of submission.

6.3 The contractor shall be responsible for reconciling all CBA invoices; and the contractor shall obtain all necessary data to reconcile and prepare invoices or bills for certification.

PWS 5.3

6.4 The contractor as L IV Alternate Agency Program Coordinator (APC) shall provide day-to-day oversight and operational management of the IBA program in accordance with applicable references in the PWS.

CNSP IBA support shall conform to DOD, COMPACFLT and CNSP standards for delinquency and valid activity

6.2 EXHIBIT 2 DELIVERABLES SCHEDULE

6.2.1 - Travel Authorization

accuracy of processing.

CNSP units generate approximately 23,000 travel authorizations per year.

correction.

days after review stamp is applied.

Daily, the CNSP Travel Team will approve unapproved travel authorization.

CNSP units generate approximately 23,000 per year

6.2.2 – Travel Voucher

and complete.

DTS.

CNSP units generate approximately 23,000 travel vouchers, per year.

receipt.

Travel metrics are collected and reported weekly.

6.2.3 – Centrally Billed Account

Transportation Officers will review each unpaid CBA invoice on a weekly basis.

CNSP has an annual total of approximately 15,000 CBA transactions, respectively. Of these, approximately 30% are unmatched and require correction.

Transportation Officers will review each unpaid CBA invoice on a weekly basis.

CNSP has four CBA accounts—two active.

Certifying Officers will review the CBA Invoice Tracking Log three times per month.

CNSP has a total of approximately 600 basic and interim invoices that are processed for payment per year.

Certifying Officers will review for accuracy and completeness and monitor submission date of each report.

Monthly submission.

6.2.4 – Individually Billed Account

attention of the identified COR.

APC will track and monitor receipt and processing time of IBA applications.

CNSP has expanded to over approximately 8,000 applications for new IBA cards each year. The units’ APCs process their members’ application requests.

APC will review the Monthly Aging Analysis Report that provides delinquency rate for each hierarchy.

CNSP commands have a total of approximately 28,000 cardholders. CNSP meet the DON IBA delinquency goal of 2% (dollar amount) and 1% (number of account).

commands.

Report is prepared and submitted once a month.

resolved in a timely manner.

Each month, CNSP has a total of approximately 3000 IBA accounts with a credit balance.

monthly limit.

IBA accounts that exceed the standard monthly limit, some of which are authorized.

will review the pertinent report to determine if all accounts without activity during the last 90 days have been placed in an active status.

CNSP has a total of approximately 28,000 active cardholders.

Each month, approximately 70% of these have no activity.

Monthly, review, prepare and maintain and take appropriate actions on various IBA management reports. These reports shall include Delinquency Status, Return Check, Non-Travel Activity, Weekend and Holiday Activity, Improper/Illegal Use and other reports pertinent to the effective management of the CNSP IBA. Reports shall be provided to CNSP subordinate command by the last workday of the month.

APC will track submission and distribution of reports and evaluate their accuracy and completeness.

Review and submission of reports are accomplished monthly.

5.5 – Metrics and Reports

Monthly Status Report. A monthly report on CNSP's RO, CBA, IBA, DTS usage and management that summarizes the status of the travel program for the previous period, the work completed for the period to include specific sections on travel authorizations and vouchers, CBA and IBA, shall be provided to the CNSP Comptroller Department. The report shall also include a section on hours worked and travel executed.

Weekly Metrics Report: Contractor shall prepare reporting that captures workload for the week, including actions taken to resolve barriers and problems. Metrics reported will include amount of documents reviewed, current status of documents and other data as directed by the Travel Program Manager.

Monthly Management Report: A monthly report on CNSP’s Travel Program Support status including but not limited Reports are accurate, complete and submitted not later than the 15th of the month following the The COR will review the report and provide No historical data.

to: analysis/summarization of contract expenditure rate, identification of issues that need government resolution and travel metrics. Report will be provided to the Travel Program Manager/COR. Minimal travel metrics will include number of vouchers and authorizations prepared and average processing time.

Unssubmitted Voucher Report: A bi-weekly report that captures any vouchers not submitted with five (5) business days of travelers’ return from TDY. Additionally, individual travelers and their respective chains of command must be contacted via email to take immediate corrective action to complete voucher submission or request assistance.

PART 7 DEFINITIONS AND ACRONYMS

2.1 DEFINITIONS:

2.1.1 Contractor

A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer

A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer’s Representative

An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service

A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 Deliverable

Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel

Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security

Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance

The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP)

An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control

All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.11 Subcontractor

One that enters into a contract with a prime contractor. The Government does not have privity with the prime contractor’s subcontractors by virtue of its contract with the prime contractor.

2.12 Workday

The number of hours per day the Contractor provides services in accordance with the contract.

2.13 Work Week

Monday through Friday, unless specified otherwise.

2. 2 ACRONYMS: