1_BCBA _FtStewart_PWS_v1.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

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Applied Behavior Analysis Services, Fort Stewart Schools

1. General Information and Scope of Work

1.1 Agency: For school year (SY) 2024-25, the Department of Defense Education Activity (DoDEA) will provide

PK-12 instruction in 161 schools to over 67,000 dependents of military and civilian employees. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba.

In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 46 schools located in Korea, Japan

(mainland and Okinawa), and Guam. DoDEA also operates a fully accredited virtual high school with teaching hubs in the Americas, Europe, and Pacific.

1.2 Background: The requirement is for students receiving individualized education program (IEP) mandated services requiring the services of a board-certified behavior analyst (BCBA). Based on the student’s IEP, specially designed instruction with an emphasis in behavioral management is required. Additional students requiring these specialized services that are not currently enrolled may be added during the period of performance of the contract.

1.3 Scope of Work: DoDEA requires a highly structured, multi-disciplinary educational setting for each student that addresses his/her mandated IEP goals. The setting shall include specially designed instruction often with an emphasis in behavioral management. The target schools are Diamond Elementary, Murray Elementary, and Kessler Elementary. The period of performance is for a two-month base period from May 1-June 30, 2025 and a 12-month option from July 1, 2025-June 30, 2026. There is some flexibility in the work schedule;

however, DoDEA requires one day per week at each school and seven hours per day—21 hours per week.

During the extended school year (summer school) DoDEA requires four hours per school per day—12 hours per week. In the two-month base year, the estimated total hours are 178; in the 12-month option period, the estimated total hours are 804.

2 Requirements

Applied Behavior Analysis (ABA) Services, Fort Stewart Schools: The Contractor’s Board Certified Behavior

Analyst (BCBA) shall provide the required direct and indirect ABA services for the duration of the contract.

Supporting Tasks: The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor shall develop the total solution to meet all the requirements in accordance with a performance-based approach.

2.1 Task 1, In-School and Cloud-based Services—The Contractor shall:

2.1.1 Individual Treatment Plan: Provide an individual treatment plan designed by a BCBA and based on the student’s IEP. The specifically designed program which s/he will implement shall help the student demonstrate such things as (1) improved abilities to use sensory information to understand and effectively interact with people and objects in the school environment and (2) improved reading, writing, and computation.

2.1.2 Behavioral Therapeutic Program: Provide a program designed and implemented by the BCBA that includes behavior stabilization, control of aggressive behaviors, and independent living skills. Treatment shall focus on the following:

▪ Ameliorating behaviors that may include aggression against self and others, stealing, threatening, running away, avoidance, defiance, and property destruction.

▪ Improving daily life skills with a strong component of BCBA services.

▪ Implementing a behavioral system composed of different levels of privileges for meeting clearly defined and appropriate behavior goals from low to high functioning that includes (1) functional behavior assessments with behavior intervention plan as determined appropriate by staff; (2) strong positive behavioral interventions and support as an alternative to the use of intrusive behavioral interventions, and (3) behavioral intervention support through functional behavior assessments and behavior intervention plans.

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2.1.3 Quarterly Reports: Provide a quarterly digital progress report for each student for the duration of the contract. The report shall include, at a minimum, the student’s health, psychological, behavioral state, and educational progress.

2.1.4 Consultative Services: Provide consultative services to DoDEA staff and the parents virtually or in-person upon entry into the program, at the end of the first semester, the end of the second semester, and upon exiting the program. Except for the initial meeting, all meetings shall include a summary of the student’s progress, successes, and challenges. If additional conferences are required by DoDEA, the contracting officer’s representative (COR) will notify the Contractor in writing at least ten business days in advance.

2.1.5 Standards of Conduct: Comply with the Standards of Conduct in all interactions with students. See

Technical Exhibit #1.

2.2 General Requirements—The Contractor shall:

2.2.1 Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.2.2 Technical Requirements for Digital Resources—The Contractor shall:

2.2.2.1 Provide digital resources designed to run in DoDEA’s learning management system (LMS, Schoology), which operates within our virtual learning environment (VLE). In addition, provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoDEA’s identity, rostering, and management platform (currently, ClassLink).

2.2.2.2 Deliver digital resources in one of the following formats:

1) Integrated via DoDEA’s LMS to the digital resources hosted by the Contractor.

2) Hosted externally by the Contractor but accessible via DoDEA’s LMS to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.2.2.3 Ensure the course content meets the following specifications:

1) Conforms to IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Uses code that does not disable LMS features when digital resources are accessed.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporates, where applicable, assessments that are IMS Test and Question Interoperability

(QTI)-conformant.

6) Uses content-hosted externally that conforms to any of the existing versions of IMS

Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.2.3 Third-Party Programs, Software, and Applications: Ensure its own and its subcontractors’ (third-party) programs, software, and applications meet—at a minimum—the same technical requirements as the

Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management

Program (FedRAMP) Level 2, etc. On a case-by-case basis, DoDEA may honor requests to waive the

FedRAMP Level 2 requirement. For more information, see Technical Exhibit #1, 1.1.7.

2.2.4 Delivery of Print and Digital Resources—The Contractor shall:

2.2.4.1 Deliver digital materials with instructions detailing how the resources can be accessed by teachers, students, and above-school-level educators, using DoDEA’s LMS (currently

Schoology) and/or DoDEA’s single-sign on rostering platform (currently, ClassLink).

2.2.4.2 Ship all print/physical materials according to the latest version of DoDEA’s shipping guide, which may be found at https://webapps.dodea.edu/dodaac/DoDEA_Shipping_Guide.pdf.

Unless specified otherwise in the shipping guide, ship materials to the Americas by commercial carrier or USPS and to Europe and the Pacific only by commercial carrier. Delivery orders use door-to-door addresses. Provide, upon shipment of materials, a digital shipment notification that includes the following:

▪ Contract number and delivery order number

▪ Contract line item number (CLIN) indicating materials and quantities being shipped

▪ Destination and date of shipment

▪ Shipping carrier name and the tracking number of each shipment

▪ Estimated date of arrival of shipment and, if applicable, shipping slip

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2.2.5 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the

COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be handled/paid for as stated in the contract.

2.2.5.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.2.5.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.2.5.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other

Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA.

The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.3 Performance Standards and Acceptable Quality Levels

2.3.1 Performance Standard: Tasks shall be completed by the required completion date.

2.3.2 Acceptable Quality Level: See PWS Section 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Direct services shall be performed either at designated schools or, if applicable, the

Contractor’s clinic. Indirect services, such as planning, and meetings may be virtual. Virtual meetings will be allowed only if the COR provides written permission for the Contractor to do so.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel

▪ Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL:

http://www.archives.gov/about/laws/privacy-act-1974.html.

▪ All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable

Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information

Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements

(listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.3 Liaison, Alternate Liaison, and BCBA—The Contractor shall:

3.3.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the

Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.3.2 Provide a Board Certified Behavior Analyst with a BCBA license to practice in the state of Georgia with at least three years of BCBA experience with K-12 students. Note: The BCBA may also be the liaison or alternate liaison.

3.3.3 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

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3.4 Holidays and Hours of Operation:

The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard Time

(EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving

Day, and Christmas Day.

3.5 Availability: The Contractor shall ensure the contracted employee is present each school day as required.

DoDEA may at any time, and for the reasons stated below cancel any work, in whole or in part, by giving prior written or verbal notice to the Contractor. In cases when notification of such cancellations could not be given to the contractor in a timely manner, and the contractor shows up for work, DoDEA will be required to pay the contractor for the indirect services rendered that day. Cancellation notice shall be issued in the following situations:

▪ If the student does not attend school due to such events as illness, doctor’s appointments, parent is declining to send the student to school, and family emergencies.

▪ If the school is closed due to furlough days, teacher workdays, and/or administrative closings, local.

3.6 Invoices: The Contractor shall submit invoices electronically through Wide Area Workflow (WAWF) in accordance with the instructions found in DFARS Clause 252.232-7006, Wide Area Workflow Payment

Instructions. The Contractor shall submit invoices no later than the 10th of each month, and allow five working days for review, and acceptance. A summary spreadsheet identifying the name of the BCBA, dates, and corresponding worked hours for each day shall accompany each invoice submitted.

3.6.1 Contractor employees are required to sign in prior to commencing performance of their duties and sign-out upon completion of all direct/indirect or general tasks as specified in the PWS. The sign in/out roster shall be used to validate all the data submitted with the contractor’s invoices, to that effect, it is recommended that all tasks associated with the performance of BCBA services be completed onsite prior to signing out.

3.6.2 Rounding of hours to the nearest decimal is not authorized.

3.7 Nondiscrimination: The Contractor shall provide resources free of bias regarding race, color, religion, sex, national origin, or disability.

3.8 Section 508 Compliance—The Contractor shall:

3.8.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities.

Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.8.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps.

A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.8.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters

4-6 do not address one or more functions of ICT. Note the guidance in the table below:

Applicable

Requirements Directions

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interoperability with

Assistive Technology, and 503 Applications.

Hardware Features and Components All requirements apply.

Support Services and

Documentation All requirements apply.

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Outputs/Deliverables Ensures that outputs/deliverables do not adversely affect accessibility features of the existing EIT technologies.

3.9 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National

Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; HyperText Markup

Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text

Format (RTF)/Word document.

3.10 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide digital modules, if included among the proposed/required resources, that are SCORM®-compliant. Note: The Department of Defense

Instruction (DoDI) 1322.26 mandates that modules comply with the latest possible version of SCORM®, per https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017-

10-05-073235-400.

3.11 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.12 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or

Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer

(KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

3.13 Security Requirements: Contractor personnel performing work under this contract shall follow each military base’s or installation’s rules and regulations for contracted services to include the guidance in Technical Exhibit #1.

3.13.1 Installation/Base Passes & Access: The local supporting military installation will issue all required installation/base passes to Contractor employees at no to cost to the contractor. To be eligible to perform work under this contract, the Contractor shall meet all applicable installation/base access requirements. Passes shall be in each contracted employee’s possession at all times while on a military installation. The Contractor shall return base passes to the appropriate office within one business day upon termination of employment or completion of this contract. The Contractor shall ensure that it coordinates Installation/Base Passes Access in advance of the projected start dates for their employees as the turnaround is unpredictable and can vary for different location. Contracted employees delivering services to students shall meet the base access requirements for the Fort

Stewart school sites where the services are to be provided.

3.13.2 Criminal Background Check: Contracted employees shall possess a current criminal background check, per US Code, Title 34 (section 20351) Crime Control and Law Enforcement, Public Law No

101-647, Section 231, Public Law No. 102-190, Section 1094 (Crime Control Act), and DoD

Instruction (DoDI) 1402.05 (Background Checks on Individuals in DoD Child Care Services

Programs) which require each agency of the Federal government and every facility operated by the

Federal government (or operated under contract with the Federal government) that hires (or contracts for hire) individuals involved with the provision to children under the age of 18 of child care services shall ensure that all existing and newly-hired employees successfully complete a criminal history background check.

3.13.3 The criminal history background check is (1) based on a set of the employee's fingerprints obtained by a law enforcement officer and on other identifying information; (2) conducted through the

Identification Division of the Federal Bureau of Investigation and through the state criminal history repositories of all states that an employee or prospective employee lists as current and former residences in an employment application; and (3) initiated through the personnel programs of the applicable Federal agencies, which for DoDEA is the Security Management Division (SMD).

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3.13.4 In accordance with DoDI 1402.05, Background Checks on Individuals in DoD Childcare Services

Programs, individuals who have regular contact with children under 18 years of age in DoD-sanctioned childcare services programs must successfully complete a criminal history background check to protect the health, safety, and well-being of children in such programs. DoD contractors shall ensure that the proper forms for their employees are submitted in a timely manner so that DoD can complete a Tier 1 Investigation with state criminal history record (SCHR) checks—formerly known as Child Care National Agency Check and Inquiries (CNACI)—which includes an FBI criminal history background check conducted through the Criminal Justice Identification Services

Division of the FBI and SCHR checks through state repositories of all states that a provider or contractor or prospective provider or contractor lists as current and former residences within the last five years. Results of an advanced FBI fingerprint check must be obtained before the Federal agency—in this case, DoDEA—can complete the full Tier 1 Investigation and authorize the contracted employee to work with children under the age of 18. See PWS 3.13.7 (below).

▪ The Government will initiate, process, and make any adjudicative determinations for contract employees working on a DoDEA contracts that are US citizens or foreign nationals that have resided in the US for three years or more.

▪ The contracting officer’s representative (COR) is responsible to obtain and submit the required background processing packages to DoDEA Security Management Division

(SMD) for processing. The processing timeline for completed childcare checks could be

120 days or more for completion by Defense Counterintelligence and Security Agency

(DCSA). The adjudication and final determination will occur after investigative results have been received by DoDEA SMD for action. Note: The processing timeline for completed childcare checks could be 120 days or more for completion by Defense

Counterintelligence and Security Agency (DCSA).

3.13.5 Required documents to initiate background checks processing are:

1) SMD – Contractor Background Request Form (NIP)

2) DD Form 2981, Basic Criminal History and Statement of Admission

3) DD 3058 IRC (Installation Records Check)

4) DoDEA IRC/FAP Consent Form

5) OF 306 Declaration for Federal Employment

6) Service Specific forms may be required, Army Substance Abuse Program (DD5018-R)

3.13.6 No person, regardless of circumstances, will be approved to provide childcare services if the background check results disclose any of the following criteria:

▪ That the individual has been convicted in either a civilian or military court (to include any general, special, or summary court-martial conviction) or received non-judicial punishment

(under Article 15 of chapter 47 of Title 10, U.S.C., also known and referred to in this instruction as “the Uniform Code of Military Justice (UCMJ)” for any of the following:

sexual offense, any criminal offense involving a child victim, and felony drug offense.

▪ That the individual has been held to be negligent in a civil adjudication or administrative proceeding concerning the death or serious injury to a child or dependent person entrusted to the individual’s care.

3.13.7 Line-of-Sight Supervision (LOSS): In accordance with DoDI 1402.05, LOSS is the continuous visual observation and supervision of an individual whose background check has not yet cleared and who has a favorable interim suitability or fitness determination while he or she is engaged in child interactive duties or in the presence of children in a DoD-sanctioned program or activity. The person providing supervision shall have undergone a background check and received a final favorable suitability or fitness determination and be current on all periodic re-verifications, as required by this issuance. The Contractor shall ensure that contracted employees in performance of their duties under

LOSS wear distinctive clothing, badges, wristbands, or other visible and apparent markings visible from a distance. Conspicuous postings or printed information must communicate the purpose of such markings to staff, customers, parents, and guardians. Note: Once the contracted employees submit the required forms, the Government can usually make a LOSS determination in a short amount of time.

3.13.8 Other Reporting Requirements

3.13.8.1 Contracted employees shall self-report any disqualifying information as soon as it occurs in writing to the COR. The COR will report the information to DoDEA SMD for action.

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3.13.8.2 The Contractor shall ensure that contracted employees complete a new DD2981, Basic

Criminal History and Statement of Admission, during annual agreement extensions, renewals, or awards. After the initial childcare checks, Contractor employees are subject to verification every five years. If derogatory information surfaces within the five years before re-verification, the DoD Component will take action to protect children by reassigning or suspending the contracted employee until the case is resolved.

4 Government-Furnished Information / Resources

The school will provide (1) a self-contained setting for the BCBA and RBTs to provide the required services, (2) the same safety equipment for the BCBA that is currently being utilized for DoDEA staff dealing with the student, and (3) provide line-of-sight supervision (LOSS), when the contracted employee is providing services to students.

5 Contract Deliverables

Milestone/Deliverable Word

/ Excel

Digital

Copies

PWS

Planned

Frequency

Individual Treatment Plan Yes Yes 2.1.1 Provide 30 calendar days after the post-award conference

Behavior Therapeutic Program Yes Yes 2.1.2 Ongoing after receipt of a delivery order

Quarterly Reports Yes Yes 2.1.3 Ongoing throughout the life of the contract

Consultative Services Yes Yes 2.1.4

Upon entry into the program, at the end of the first and second semesters, and upon exiting the program.

Privacy Training Yes Yes 3.2.3 Three days after receipt of a written request

Privacy Verification Yes Yes 3.2.4 120 calendar days prior to the end of each contract year

6 Acronyms and Definitions

CCRS College and Career Ready Standards

PA/PII Privacy Act/Personally Identifiable Information

Contracting Officer (KO): Only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate

(i.e., bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government—may also be referred to as “the prime”.

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS): Tabular listing of performance objectives and standards.

Performance Work Statement (PWS): Statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary

Performance

Objective

Performance

Standard Acceptable Quality Level Inspection Method

Individual Treatment

Plan, PWS 2.1.1

PWS-

compliant

No more than one plan per year shall be delivered late.

COR inspection and stakeholder feedback

Behavioral

Therapeutic Program, PWS 2.1.2

PWS-

compliant

No more than one scheduled day per semester shall services not be provided due to Contractor issues.

COR inspection and stakeholder feedback

Quarterly Report, PWS 2.1.3

PWS-

compliant

No more than one report per year shall be delivered late.

COR inspection and stakeholder feedback

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Performance

Objective

Performance

Standard Acceptable Quality Level Inspection Method

Consultative Services, PWS 2.1.4

PWS-

compliant

No more than one scheduled conference not be provided per year due to Contractor issues.

COR inspection and stakeholder feedback

Privacy Training

PWS 3.2.3

PWS-

compliant

No more than one certificate per year sent to the COR more than three business days from the date of the COR’s request for it.

COR inspection

Privacy Verification

PWS 3.2.4

PWS-

compliant

Submitted 120 calendar days prior to the end of each contract year.

COR inspection

Technical Exhibit #1 - Standards of Conduct

Contractor personnel performing under this contract shall comply with the Standards of Conduct.

The Contractor agrees that inappropriate conduct shall not be tolerated and may be grounds for suspension or dismissal of a Contractor employee(s) under this contract.

1.1 Professional and Responsive Service—Each Contractor employee shall:

1) Deliver high quality and responsive service to every customer

2) Project positive attitude and proactive assistance

3) Treat everyone with courtesy and respect

4) Honor commitments and agreed upon deadlines

5) Perform work in a manner that does not disturb students, faculty or other facility occupants

1.2 Standards of Conduct: During the performance of this contract while in the Government facilities or while dealing with DoDEA staff or students, each Contractor employee shall not under any circumstances violate the following standards. Any Contractor employee who does violate any of the standards may face immediate removal and shall be replaced so that students do not experience a disruption of services.

1) Use verbal assault, foul language, personal or racial insults, or threats of personal violence, or comment on the personal appearance of students and government employees.

2) Engage in any conduct of a sexual nature, verbal or physical, to include reading or display of nudity or pornographic material.

3) Engage in physical contact with students and government employees, except as required for reasons of safety, first aid, or cardiopulmonary resuscitation (CPR).

4) Show verbal or physical affection toward students or government employees or take photographs of them.

5) Report for work under the influence of or impaired by alcohol, drugs, or medications which may affect the ability to perform safely under this contract.

6) Sell, give to or accept from students any beverage, food or tobacco product or any gift or item, irrespective of monetary value.

7) Wear clothing with insignia reflecting religious, political or social messages or slogans, but shall dress in a neat, professional manner.

8) Dress appropriately, present a professional appearance and be well groomed for the duties being performed in a PK-12 school environment as well as office environment (shorts, T-shirts, sandals, etc. are examples of inappropriate dress).

1.3 Safety: Each Contractor employee shall safeguard and maintain all Government property as well as provide for the safety and well-being of personnel employed in the performance of this contract. The Contracting

Officer may require the Contractor to remove from any facility or grounds any employee working under this contract for reasons of misconduct, safety or security at any time during the life of the contract. The Contractor shall immediately inform the Contracting Officer when it is learned that an employee performing under this contract has been arrested for a criminal offense and replaced the arrested employee so that students do not experience a disruption of services.