1-4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL.pdf

CITY OF NORWALK

PURCHASING DEPARTMENT

08052025

SEALED BIDS MUST BE RECEIVED BY THE OFFICE OF THE PURCHASING AGENT, 125 EAST AVENUE

NORWALK, CT 06856 BY THE DATE AND TIME OF BID OPENING

PROJECT NUMBER: 4492

REQUESTING DEPARTMENT: Building Management

DATE OF BID ISSUANCE: 04/15/2026

TITLE OF BID: Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations

RFI/QUESTION DEADLINE: 2:00 PM 04/29/2026

ELECTRONIC SUBMISSION DEADLINE: 2:00 PM 05/08/2026

HARD COPY SUBMISSION DEADLINE: 2:00 PM 05/12/2026

MANDATORY WALKTHROUGH:

DATE, TIME, AND LOCATION OF

WALKTHROUGH

YES ( ) NO ( X)

April 22, 2026, 10:00 AM, meeting at DPW, 15 South Smith St., Norwalk, CT

TIME/DATE OF BID OPENING: 2:00 PM 05/12/2026

BID DEPOSIT REQUIRED:

IF YES, AMOUNT REQUIRED

YES ( ) NO ( X )

SUCCESSFUL BIDDERS ONLY:

PERFORMANCE & PAYMENT BOND

REQUIRED:

IF YES, AMOUNT REQUIRED

YES ( ) NO ( X )

SUCCESSFUL BIDDERS ONLY:

MAINTENANCE BOND REQUIRED: YES ( ) NO ( X )

ALL TERMS AND CONDITIONS, SPECIFICATIONS AND BID FORMS ARE ATTACHED HERETO.

NOTE: THE FOLLOWING DOCUMENTS WILL BE REQUIRED FOR A BID TO BE COMPLIANT

1. SECTION 1 -1.5 FORMS ONLY BIDDER’S INFORMATION AND ACKNOWLEDGEMENT FORM,

INCLUDING PRICING SHEETS, EXCEPTIONS TAKEN, IF ANY, ADDENDA ACKNOWLEDGMENT

FORMS, ANY OTHER REQUIREMENTS INDICATED IN SPECIAL NOTES SECTION, AND BID

SECURITY IF REQUIRED (ONE ORIGINAL PLUS TWO (2) COPIES)

Page 1 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

08052025

NOTICE TO BIDDERS

1. ALL BIDS WILL BE OPENED PROMPTLY AT THE ADVERTISED TIME OF OPENING. THERE WILL BE

NO DELAYS OR POSTPONEMENTS WHICH ARE NOT PUBLICLY ADVERTISED. ANY BID RECEIVED

AFTER THE ADVERTISED TIME OF OPENING WILL NOT BE ACCEPTED.

2. IF A BIDDER USES A COURIER SERVICE FOR BID DELIVERY, IT SHALL BE THE BIDDER’S

RESPONSIBILITY THAT THE BID REACHES THE PURCHASING DEPARTMENT BY THE DATE AND

TIME SPECIFIED HEREIN.

3. ALL BIDS SUBMITTED TO THE CITY MUST BE IN A CLEARLY MARKED AND SEALED ENVELOPE.

REFERENCE THE PROJECT NUMBER ON THE OUTSIDE OF THE ENVELOPE.

4. OBLIGATION OF BIDDERS:

a. AT THE TIME OF OPENING BIDS, EACH BIDDER SHALL BE PRESUMED TO HAVE

INSPECTED THE SITES AND TO HAVE MADE HIM/HERSELF THOROUGHLY FAMILIAR

WITH THE PLANS AND CONTRACT DOCUMENTS, INCLUDING ALL ADDENDA. THE

FAILURE OR OMISSION OF ANY BIDDER TO RECEIVE OR EXAMINE ANY FORM,

INSTRUMENT OR DOCUMENT SHALL IN NO WAY RELIEVE ANY BIDDER FROM ANY

OBLIGATION IN RESPECT TO THEIR BID.

b. EACH BIDDER MUST FULLY INFORM HIM/HERSELF OF THE CONDITIONS RELATING TO

THE WORK WHICH WILL BE PERFORMED. FAILURE TO DO SO WILL NOT RELIEVE THE

SUCCESSFUL BIDDER OF HIS/HER OBLIGATION TO FURNISH ALL LABOR AND

MATERIALS NECESSARY TO CARRY OUT THE PROVISIONS OF THE CONTRACT

DOCUMENTS AND TO COMPLETE THE CONTEMPLATED WORK. IN AS MUCH AS

POSSIBLE, THE CONTRACTOR MUST, IN CARRYING OUT HIS/HER WORK, EMPLOY SUCH

MEANS AND METHODS AS WILL NOT CAUSE ANY INTERRUPTIONS OR INTERFERENCE

WITH THE WORK OF ANY OTHER CONTRACTOR.

5. TIME IS OF THE ESSENCE (IF APPLICABLE):

a. IF THE PROJECT IS NOT COMPLETED BY THE DATE SPECIFIED AS THE SUBSTANTIAL

COMPLETION DATE IN THE CONTRACT ENTERED INTO BY THE CITY AND THE

CONTRACTOR, THE CONTRACTOR WILL BE SUBJECT TO CONSEQUENTIAL AND/OR

LIQUIDATED DAMAGES.

Page 2 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

08052025

GENERAL INFORMATION

1.1 INTRODUCTION

The City of Norwalk is requesting bids for a pre-season tune up at various Norwalk Buildings. The requirements of this project are outlined in greater detail under Section 2 Scope of Work/Project Specifications.

1.2 BID DOCUMENTS

All Bid documents for this invitation are available over the internet at http://www.norwalkct.gov. Adobe Acrobat reader is required to view this document. If you do not have this software you may download it for free from Adobe.

1.3 ADDENDA

All addenda, if issued will be available over the internet at http://www.norwalkct.gov. We strongly suggest that you check for any addenda a minimum of forty-eight hours in advance of the bid deadline. It is the responsibility of the bidder to check for issuance of any addenda.

1.4 BIDDER’S LIST

Bidder’s list for this solicitation will not be published.

1.5 QUESTIONS CONCERNING THIS BID

All questions concerning this solicitation must be directed, via e-mail, to Carleen Megaro, Buyer at cmegaro@norwalkct.gov. The deadline for the submission of questions is 2:00 pm, April 29, 2026.

1.6 SUBMISSION OF BID

The City of Norwalk is requesting electronic submission along with hard copy submission.

All participants are required to submit both by the said date and time. Hard copy submission must match the electronic submission and will be the official accepted submission. The City of Norwalk has the right to reject any submission that does not meet this criteria.

All sealed electronic submissions must be submitted in Bonfire no later than May 8, 2026, at 2:00PM.

All sealed hard copy Bids should be submitted to the City of Norwalk’s Purchasing Department no later than May 12, 2026 at 2:00 PM at the address listed below:

City of Norwalk Purchasing Department 125 East Avenue, Room 211 Norwalk, CT 06856-5125

Page 3 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL http://www.norwalkct.gov/

08052025

1.7 SUMMARIES

A list of the proposing firms will be available any time after 5:00 pm on the day of the opening at Purchasing-Bid Postings. Results will not be provided over the phone.

SPECIAL NOTES:

1.) PROJECT SCHEDULE: Start date December 2026.

2.) A pre-bid conference and walkthrough will be held at 10:00 am, April 22, 2026 at

DPW, 15 South Smith St., Norwalk, CT 06855 and if needed we will travel to the other sites listed in the Scope of Work Project Specifications.

i. Please note that no additional walkthroughs are planned for this facility.

Subcontractors are encouraged to attend the scheduled pre-bid conference.

3.) BUILDING PERMITS - Contractors shall obtain and pay for all required permit(s) for this project. Permit fees are NOT waived for this project.

4.) References to Department of Public Works, Director of Public Works, and Engineer in section 3 and section 4 are to be interpreted as "Owner's designated representative".

5.) Section 4, Item 109-04-2b, page 79, Contractor Charges is changed to read "...profit and overhead shall be figured at fifteen (15) percent unless some other basis is approved by the Director."

6.) Section 3.8, Liquidated Damages, change to read “Liquidated damages as defined in Article 27 of the Norwalk General Conditions for Construction will be $100.00 per day.

7.) Contractors are hereby reminded that all submitted bid amounts MUST include all costs/insurance premium required to satisfy the various insurance limits as identified in these documents.

8.) Contractors are hereby advised that the determination of the lowest responsible bidder will be based on the Sum of the Base Bid(s) and the Alternate item(s) selected by the City in its best interest. Said determination by the City would be final.

9.) IMPORTANT Submission Information: As of 08/10/2020, a new interior Customer Service window opened inside City Hall that will help serve the public during the COVID- 19 pandemic. The window is staffed by Customer Service representatives Monday – Friday from 9 a.m. – 3:00 p.m. If you are planning to use the Customer Service window to drop off your submission, it is recommended to drop off the submission as early as possible since the team will be serving other customers.

It is still recommended to use a courier service (i.e. FedEx, UPS, USPS, DHL, etc.) to deliver the submission to the above address by the due date and time.

10.) Public Opening: Per the City of Norwalk Purchasing Guidelines , Bids shall be opened publicly by the Purchasing Agent or his designee, in the presence of one or more witnesses at the time and place designated in the Invitation for Bids. The amount of each bid, and such other relevant information as may be specified by the bid, together with the name of each bidder shall be recorded; the record and each bid shall be open

Page 4 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL https://www.norwalkct.gov/Bids.aspx?CatID=showStatus&txtSort=Category&showAllBids=on&Status=open https://www.norwalkct.gov/DocumentCenter/View/334/City-Procurement-Guidelines?bidId=

08052025 to public inspection. If you wish to hear the bid/RFP opening, please join us through a teleconference.

Access Number: (866) 640-4044 or (678) 302-3554

Participant Code: 968 704

Page 5 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

08052025

SECTION 1 – FORMS OF PROPOSAL

Page 6 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

BIDDER’S INFORMATION AND ACKNOWLEDGMENT FORM

Bidder’s Name

Street Address

City State Zip

Business Telephone:

Email Address:

Printed Name and Title of Individual Submitting Bid

The undersigned acknowledges that the terms, conditions and specifications of this bid are understood and unconditionally accepted.

Signature Date

Page 7 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

08052025

Exceptions: Note any vendor(s) responding to this proposal shall indicate any/all exceptions (if any) taken to language in this proposal. BIDDERS MAY NOT TAKE EXCEPTION TO

SUBSTANTIVE TERMS OF STANDARD CONTRACT FORMS PROVIDED IN THE RFP/RFQ/ITB.

Exceptions must be declared below in order to be considered by the City:

Page 8 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

08052025

1.1 RESPONSE FORM

Vendor Name -

Address -

Phone -

Fax -

Email -

Manager -

Fed ID#

The undersigned hereby declares that they have carefully examined the plans, specifications and project site and has satisfied themselves as to all the quantities and conditions and understands that in signing this proposal they waives all right to plead any misunderstanding regarding the same.

The undersigned further understands and agrees that they will furnish and provide all the necessary material, machinery, implements, tools, labor, services, and other items of whatever nature, and to do and perform all the work necessary under the aforesaid conditions, to carry out the contract and to accept in full compensation therefore the amount of the contract as agreed to by the Contractor and the City.

The undersigned further agrees, in case of variations of quantities from those shown or specified, the following unit prices will be used in adjusting the contract price. If quantities are authorized by the City, the following amount will be added to the contract as required. Unless otherwise noted, each UNIT PRICE shall include all equipment, tools, labor, permits, fees, etc., incidental to the installation and completion of the work involved.

It is further understood and agreed that all the information included in, and attached to, or required by the Request for Bid shall become public record upon delivery to the City.

Page 9 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

1. The following prices shall apply to this project: Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations

Building Year

Year

Year

Total Year 1-3

Optional Year

Optional Year

Roosevelt Senior Center $ $ $ $ $ $

DPW Admin.

Garage $ $ $ $ $ $

DPW Dispatch Building $ $ $ $ $ $

Animal Control $ $ $ $ $ $

Nathaniel Ely Center $ $ $ $ $ $

Norwalk Police Department $ $ $ $ $ $

Norwalk Public Library (Main) $ $ $ $ $ $

South Norwalk Library $ $ $ $ $ $

Norwalk Museum $ $ $ $ $ $

Fire Station 1 $ $ $ $ $ $

Fire Station 3 $ $ $ $ $ $

Fire Station 4 $ $ $ $ $ $

Fire Station 5 $ $ $ $ $ $

Fire Station 6 $ $ $ $ $ $

Page 10 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

Building Year

Year

Year

Total Year 1-3

Optional Year

Optional Year

Gatehouse $ $ $ $ $ $

Redevelopment $ $ $ $ $ $

Emergency and Repair Service

Normal Hourly Rate $

Overtime Hourly Rate $

Page 11 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

08052025

2.

Submitted by:

Print Name of Authorized Agent of Company

Signature of Authorized Agent of Company

Date

The above signatory acknowledges receipt of the following addenda issued during the bidding period and understands that they are a part of the bidding documents (if applicable):

Addendum # Dated Addendum # Dated Addendum # Dated Addendum # Dated Addendum # Dated Addendum # Dated

Bid Security in the form of a (check one) is attached.

Bond Certified Check

Cost for performance bond included in lump sum

$ per thousand dollars

Page 12 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

1.2 STATEMENT OF BIDDERS QUALIFICATIONS

Please answer the following questions regarding your company's past performance. Failure to reply to this instruction may be regarded as justification for rejecting a bid.

1. Number of years in business:

2.

Number of personnel employed: Part Time Full Time

3. List projects of this type/size your firm has completed within the last three (3) years:

Project

Date

Contact Person

Phone No.

4. SUBCONTRACTORS: If subcontractors are to be used, please list firm name, address, name of principal, and phone number below or on a separate sheet. Also, indicate the portion or section of work a subcontractor will be performing.

COMPANY NAME

ADDRESS

PRINCIPAL

PHONE

PORTION/SECTION OF

WORK

Page 13 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

5. ORGANIZATIONAL STRUCTURE OF

BIDDER (check which applies) general partnership limited partnership limited liability corporation limited liability partnership, corporation doing business under a trade name individual doing business under a trade name other (specify)

6. STATUS OF THE BUSINESS AND ITS CURRENT

STANDING WITH THE SECRETARY OF STATE'S

OFFICE; e.g., are all required filings current and in good standing or has the entity been withdrawn or canceled

Connecticut corporations - Will the Secretary of State be able to issue a Certificate of Good Standing within 30 days of the bid opening?

Yes

No

Out-of-State corporations - Do you have a valid license to do business in the State of Connecticut? (Evidence in the form of a Certificate of Authority from the Connecticut Secretary of State will be required within 30 days of the bid opening.)

Yes

No

7. Provide CT eLICENSE (https://www.elicense.ct.gov) and Business Registration (https://business.ct.gov/?language=e n_US)

8. Is your local organization an affiliate of a parent company? If so, indicate the principal place of business of your company and the name of the agent for service if different from what has been indicated on the response form:

Business Name Address City State Zip

Name of Agent

Page 14 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL https://www.elicense.ct.gov/ https://business.ct.gov/?language=en_US https://business.ct.gov/?language=en_US

08052025

NOTE: In the case of a Limited Liability Corporation or a Limited Liability Partnership a certified copy of the Articles of Organization certified as valid and in effect as of the date of the bid opening will be required within 30 days of the bid opening. A listing of the corporate officers, in the case of a corporation; the general or managing partners, in the case of a partnership; or the managers and members in the case of either a limited liability partnership or company will be required within 30 days of the bid opening.

9. The awarded contractor may be required to submit one copy of the following information relative to its company's financial statements prior to contract signing. This information must represent the current circumstance which surrounds the financial position of the bidding organization. Note: This information will be kept confidential if provided in a separate envelop from your bid pricing.

All information should be supported with appropriate audited financials.

a. Book Value (Total Assets (-) Total Liabilities)

b. Working Capital (Current Assets (-) Current Liabilities

c. Current Ratio (Current Assets/Current Liabilities)

d. Debt to Equity Ratio (Long Term Debt/Shareholder's Equity)

e. Return on Assets (Net Income/Total Assets)

f. Return on Equity (Net Income/Shareholder's Equity)

g. Return on Invested Capital (Net Income/Long Term Debt = Shareholders' Equity)

All responses to this questionnaire are understood to be proprietary to the vendor, and will be considered confidential. Additional information may be requested subsequent to your responding to this bid request.

1.3 CITY OF NORWALK VENDOR RECORDS

If you have not done business with the City of Norwalk as a vendor, your business information needs updating or your vendor record has not been updated over three (3) years. Please complete and include the latest version of Internal Revenue Service (IRS) W-9 Form with your submission. Here is the URL to the IRS website: https://www.irs.gov/forms-pubs/about-form-w-9

1.4 INSURANCE

Insurance Agency Name: Tel:

Agency Address: Email:

Page 15 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL https://www.irs.gov/forms-pubs/about-form-w-9

1.5 CITY OF NORWALK VENDOR QUESTIONNAIRE – IT INFORMATION SECURITY

Page 16 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

City of Norwalk Vendor Questionnaire

IT Information Security

Rev 8.4.22

1. Third-Party Contact Information (please provide the POC for follow-up questions to this questionnaire):

Vendor Name, Address, Point-of-Contact Name, Phone Number and Email

2. Description of Services/Products: Please provide a detailed description of services/products your organization aims to provide to the City?

3. System and Equipment Access: Will your organization use your own systems and equipment to perform the services, or will your organization need access to the City’s systems, equipment and network? (Yes or

No, If Yes, please explain)

YES ☐ NO ☐

4. Description of Data: Are you using data from the City in order provide the services/product to the City

(Yes or No, if Yes proceed to 3.1)

a. What data is needed to provide the services/products to the City?

Example: Name, Social Security Number, Trade Information, Source Code, Payroll or Accounts Payable data, student or patient data, Law Enforcement data, any Personally Identifiable Information (PII), etc.

Page 17 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

If your answers to Questions 3 and 4 are BOTH “NO”, thank you for completing the IT

Information Security Questionnaire.

If one or both questions are “YES”, please complete the remaining questions.

5. Office Locations: How many office locations does your organization have? Please include the locations of your organization.

6. Data Center Locations: How many data centers does your organization utilize to provide services/products to the City? Please include the locations of the data centers utilized by your organization.

7. Business Entity: What is your business entity type?

*Example: Sole Proprietorship, Partnership, C Corporation, S Corporation, Limited Liability Corporation (LLC), Limited Liability Partnership (LLP)

8. How many employees and contingent workers do you have in your organization?

1-10 ☐ 10-50 ☐ 50-100 ☐ 100-500 ☐ 500-1000 ☐ 1000 or more ☐

9. Physical Access: Does your organization need to be onsite or offsite to provide services/products to the City?

Page 18 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

10. Access to Data: How is your organization accessing City data?

*Example: Is the data supposed to be sent to your organization via email or will the data need to be uploaded to an application?

*Note: For third-parties that are providing an application to perform the services, please specify whether the application will be an internally hosted solution, cloud-based solution (i.e. SaaS, IaaS, PaaS), or a traditional web-based application (i.e. eBay, WebEx, online banking application)

11. Data Storage: Does your organization outsource data storage or does your organization utilize its own databases to store data? Does your organization store data outside of the United States?

YES ☐ NO ☐

12. Segregation of Data: Does your organization’s database structure allow segregation of sensitive client data?

YES ☐ NO ☐

13. Independent Attestations: Does your organization have independent attestations such as (i.e. ISO 27001, SSAE-18 SOC-1, SOC-2, PCI- DSS, ISO 9001)?

Page 19 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

14. Information Security

a. Does your organization have written information security policies and procedures (WISP)?

b. How often are the information security policies and procedures reviewed and updated?

c. Who in the organization is responsible for reviewing and updating the information security policies and procedures?

d. Does your organization have privacy policies and procedures?

e. How often are the privacy policies and procedures updated?

f. Who in the organization is responsible for reviewing and updating the privacy policies and

g. What methods of encryption are utilized for data at rest and in transit?

Page 20 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

h. Are the encryption methods utilized FIPS 140-2 approved?

i. Does your organization utilize firewalls to filter incoming data and information from the internet into your company network?

j. Does your organization perform penetration testing at least once per year to determine if unauthorized access to the computer network and malicious activity is possible externally?

k. Does your organization perform vulnerability testing at least once per year in order to identify vulnerabilities within the internal network?

l. Does your organization perform background checks on employees and contingent workers prior to onboarding them? Describe the nature of these background checks (i.e., criminal, credit, international, etc.).

Page 21 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

m. Does your organization utilize multi-factor authentication?

n. Does your organization utilize scan cards or biometric scans to grant employees and contingent workers access to the building and data centers where data is stored?

o. If offering a technology product, does the organization utilize software development life cycle (SDLC) or

Agile to build and maintain technological product?

p. Does the technological product undergo information security testing and quality assurance testing prior to deployment?

q. Does the Vendor provide annual Cybersecurity Awareness training to their employee?

Page 22 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

r. Does the Vendor provide annual phishing simulations for their employee?

s. Have users been educated on how to report suspected security violations or vulnerabilities?

t. Does the Vendor have an employee identified as the Chief Information Security Officer?

u. Are all the Vendor laptops encrypted?

v. Are all Vendor computers (workstations, notebooks) required to join the Company’s domain and receive Group Policies?

w. Does the Vendor meet the NIST 800-63 password guidelines?

Page 23 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

15. Risk Management

a. Does your organization have an enterprise risk management framework implemented at your organization?

b. Does your organization have documented enterprise risk management policies and procedures?

c. Who in the organization is responsible for reviewing the enterprise risk management policies and

d. Does your organization utilize an outside third-party to provide services/products to the client?

e. Does your organization have a third-party risk management program (TPRM)?

Page 24 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

f. Does your organization include right-to audit clauses in contracts with third parties?

g. Does your organization have a certificate of insurance (COI)? Please attach a copy of your COI.

Business Continuity/Disaster Recovery

a. Does your organization have a business continuity plan?

b. How often is the business continuity plan updated?

c. Does your organization conduct business continuity tests once per year?

Page 25 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

d. Does your organization have a disaster recovery plan?

e. How often is the disaster recovery plan updated?

f. Does your organization conduct disaster recovery tests once per year?

g. Does your organization have business continuity and/or disaster recovery sites?

h. Are the business continuity/disaster recovery sites located in the United States or outside the

United States? Please include the locations of business continuity/disaster recovery sites?

Page 26 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

SECTION 2 – SCOPE OF WORK / PROJECT SPECIFICATIONS

Page 27 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

2.1 Introduction

The City of Norwalk is requesting bids for a pre-season tune up at various Norwalk Buildings. The contractor should supply all labor, material and equipment to complete Burner tuning, Boiler cleaning and Calibrating. The intent of the City of Norwalk is to award an agreement to a single vendor for an initial contract period of three (3) years with the option for two (2) one- year extension periods. The heat goes on approximately Nov. 15 and would like the service to be performed each year in early December or as agreed upon with the project manager.

2.2 Scope of Work

A. BOILER CLEANING AND BURNER TUNING, CLEANING AND CALLIBRATING CITY OF

NORWALK BUILDINGS

Fireside Boiler Cleaning Open all doors and access plates of all boilers. Wire brush and vacuum clean fireside of each boiler. Furnish and install new gaskets. Close and seal all boilers. Where accessible, wire brush and vacuum clean smoke pipe and/ or breeching and dry soot and fly ash from stack bases.

Remove, inspect and clean Low water cutout for steam boilers. Where present, check the operation of makeup air dampers and clean makeup air screens.

Contractor to supply all labor, material and equipment needed to complete boiler cleaning and calibrating.

Burner Tuning, Cleaning and Calibrating:

Oil Burners:

1. Replace oil filter cartridges

2. Clean oil strainers

3. Clean nozzles

4. Check and inspect ignition electrodes and diffusers

5. Set burners for low, medium and high fire where applicable

6. Conduct combustion efficiency tests- Provide Report (emailed)

7. Test and calibrate all safety and operating controls

8. Replace air filters (when applicable)

Gas Burners:

1. Clean burners

2. Check operations of gas valves, regulators and linkage

3. Check and inspect ignition electrodes and linkage

4. Set burners for low, medium and high fire where applicable

5. Conduct combustion efficiency test- Provide Report (emailed)

6. Test and calibrate all safety and operating controls

7. Replace air filters (when applicable)

Page 28 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

City of Norwalk Buildings

Roosevelt Senior Center - 2 Weil Mclain, Series 88, 5 Section Boilers 11 Allen Road 2 Beckett Cf1400 oil burners

DPW Admin. Garage - 1 H.B. Smith, Series 28A, 12 Section Boiler 15 S. Smith Street 1 Carlin 1150 FFD oil burner 1 Smith 28 Series 28HE-8 1 Power Flame C2-OB

DPW Dispatch Building 6 Oil Fired warm air Furnaces- Furnace #1 & 2 in Tool Room: both Carrier units, Model # 58CMA

115vc, 60Hz, 1 phase with Beckett burners, Model # AF/AFG, runs on oil, Electronic fan timer: R99G004, one filter 20X30X1 New 10/10

Furnace #3 in Street Signs Bay: Carrier model #58CAM with Beckett burner model #AFG, runs on oil, one filter 16X25X1. New 10/08

Furnace #4 in Traffic Lights Cage Bay: Model # 58CMA 115vc, 60Hz, 1 phase with Beckett burners, Model # AF/AFG, runs on oil, Electronic fan timer: R99G004, one filter 20X30X1 New 10/10

Furnace #5 in Barriers Caged Bay: Century Patriot Model # LGH14- 350/450B50-13 with Beckett burner model # SF, runs on oil, one filter 20X25X2. New in 10/08

Furnace #6 in Wash Bay: Century unit model # LG14-225/275B40-24 with Beckett burner model #SF, runs on oil, 4 filters 20X30X1 or (2) 20X30X2.

Animal Control - 2 Burnham Atmospheric Gas Boilers

7 S. Smith Street

Nathaniel Ely Center - 2 H.B. Smith, Series 28A, 13 Section Boilers 11 Ingalls Avenue 2 Power Flame C3-0 gas burners

Norwalk Police Department - 2 Burnham PV11, 11 Section Boilers 1 Monroe Street 2 Power Flame BCCR3-G-20 gas burners

2 Lochinvar gas fired water heaters, 150 Gal each Model # CWN1796PM, 12x16x1 filters

Norwalk Public Library (Main) - 2 H.B. Smith, 19A, 8 Section Boilers 1 Belden Avenue 2 Carlin 702 CRD oil burners

Page 29 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

South Norwalk Library - 2 Hydrotherm Model MO-660; Serial # OR-07-1125 10 Washington Street 2 Beckett oil burners

Norwalk Museum - 1 Raypac Model H3-0502 Serial-0004169182 Natural gas 141 East Avenue

Fire Station 1 - 1 Lochinvar, Knight XL, Model# KBN701, 90 New Canaan Avenue Serial Number 1941 116570319, Natural Gas Boiler, State# CT 127871

Fire Station 3 - 1 Peerless Boilers, Series 64, Serial Number 63-06, Natural Gas 56 Van Zant Street Boiler

Fire Station 4 - 1 Lochinvar, Knight XL, Model# KBN801, 180 Westport Avenue Serial Number 1942 116657539, Natural Gas Boiler

Fire Station 5 - 1 Lochinvar, Model# WHN399, Serial G12H30058157, Natural Gas 23 Meadow Street Boiler, State# CT 118709

Fire Station 6 - 1 Hydrotherm, Multitemp, Model# MO-1540, 100 Fairfield Avenue Serial Number OR-07-1129, Oil Boiler

Gatehouse - 1 Bryant Oil fire furnace Model # 369AAN036105ACBE. Attached in 295 West Avenue scope is the Gatehouse 1st Floor AC Furnace Tag

Redevelopment – 1 Burnham steam gas fired boiler - Mod# IN6, Part# PIN6SNI-ME2, 3 Belden Avenue Mod# 65560443 MFG. Date 6/16 1 Weil-Mclain gas fired boiler – No date or other info

Page 30 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

Gatehouse - Furnace Tag

Page 31 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

B. EMERGENCY AND REPAIR SERVICE

1. For purposes of this specification, repair service shall be defined to include all corrective work needed to maintain proper operation of the equipment as required and/or recommended by the manufacturer, and/or as requested by the City.

2. The contractor awarded Emergency and Repair Service under this proposal for each facility shall maintain a twenty-four [24] hour, seven [7] day per week emergency service coverage and a telephone number manned by personnel employed by the Contractor. Contractors must respond by phone within one (1) hour of notification, and be on site within four [4] hours of notification to attend to the respective equipment malfunction and/or failure. Serious equipment and/or system deficiencies or failures must be immediately reported to the City’s representative or designee.

3. Emergency and Repair Service shall be billed separately on a time and material basis. Please provide preferred Normal and Overtime hourly rates. Additional charges for travel time, mileage, fuel and travel expenses shall not be allowed. Labor hours shall accrue to the nearest quarter hour.

4. The City may, at their discretion, call an OEM factory authorized contractor for emergency repair and/or trouble-shooting, or any other service work for those components specific to the manufacturer requiring special knowledge and/or tools for expediency in restoring equipment to full service. The agency assumes responsibility for costs associated for this type of "non contract" service, and payments for this type of service shall be made directly to the OEM factory authorized contractor.

Page 32 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

2.3 Insurance Coverage Requirements

Page 33 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

{00086225.DOCX 1}

INSURANCE RIDER

The Contractor shall provide and maintain insurance coverage related to its services in connection with the Project in compliance with the following requirements.

The insurance required shall be written for not less than the scope and limits of insurance specified hereunder, or required by applicable federal, state and/or municipal law, regulation or requirement, whichever coverage requirement is greater. It is agreed and understood that the scope and limits of insurance specified hereunder are minimum requirements and shall in no way limit or preclude the City from requiring additional limits and coverage to be provided under the Contractor's policies.

The insurance obligations under this agreement shall be (1) all the insurance coverage and/or limits carried by or available to the Contractor; or (2) the minimum insurance coverage requirements and/or limits shown in this agreement, whichever is greater.

Minimum Scope and Limits of Insurance:

Workers' Compensation Insurance: With respect to all operations the Contractor performs, it shall carry Workers' Compensation Insurance in accordance with the requirements of the laws of the State of Connecticut, and Employer's Liability limits of One Hundred Thousand Dollars ($100,000) coverage for each accident, One Hundred Thousand Dollars ($100,000) coverage for each employee by disease, Five Hundred Thousand ($500,000) policy limit coverage for disease.

Commercial General Liability: With respect to all operations the Contractor performs it shall carry Commercial General Liability insurance providing for a total limit of One Million Dollars ($1,000,000) coverage per Occurrence for all damages arising out of bodily injury, personal injury, property damage, products/completed operations, and contractual liability coverage for the indemnification obligations arising under this Agreement. The Annual Aggregate limit shall not be less than Two Million Dollars ($2,000,000).

Automobile Liability: With respect to each owned, non-owned, or hired vehicles the Contractor shall carry Automobile Liability insurance providing One Million Dollars ($1,000,000) coverage per accident for bodily injury and property damage.

"Tail" Coverage: If any of the required liability insurance is on a "claims made" basis, "tail" coverage will be required at the completion of the Project for a duration of twenty-four (24) months, or the maximum time period reasonably available in the marketplace.

Contractor shall furnish certification of "tail" coverage as described or continuous "claims made" liability coverage for twenty-four (24) months following Project completion.

Continuous "claims made" coverage will be acceptable in lieu of "tail" coverage, provided its retroactive date is on or before the effective date of this Agreement. If continuous "claims made" coverage is used, Contractor shall be required to keep the coverage in

Page 34 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL effect for a duration of not less than twenty-four (24) months from the date of final completion of the Project.

Acceptability of Insurers: The Contractor's policies shall be written by insurance companies licensed to do business in the State of Connecticut, with an AM Best rating of A-VII, or better. Additionally, all carriers are subject to approval by the City of Norwalk.

Subcontractors: The Contractor shall require all subcontractors to provide the same "minimum scope and limits of insurance" as required herein. All Certificates of Insurance shall be provided to the City's Corporation Counsel and to the City’s Finance Department (Attn: Risk Manager) as required herein.

Deductibles and Self-Insured Retentions: Any deductible or self-insured retention must be declared to and approved by the City. All deductibles or self-insured retentions are the sole responsibility of the Contractor to pay and/or to indemnify.

Notice of Cancellation or Nonrenewal: Each insurance policy required shall be endorsed to state that coverage shall not be suspended, voided, cancelled, or reduced in coverage or in limits before the expiration date except after thirty (30) days prior written notice by certified mail, return receipt requested, has been given to the City.

Notwithstanding this requirement, the Contractor is primarily responsible for providing such written notice to the City thirty (30) days prior to any policy change or cancellation that would result in a change of the amount or type of coverage provided. In the event of any such change the Contractor shall provide comparable substitute coverage so that there is no lapse in applicable coverage or reduction in the amount of coverage available to the City related to the Contractor’s Basic Services or Additional Services.

Waiver of Governmental Immunity: Unless requested otherwise by the City, the Contractor and its insurer shall waive governmental immunity as defense and shall not use the defense of governmental immunity in the adjustment of claims or in the defense of any suit brought against the City.

Additional Insured: The liability insurance coverage, (excluding Workers' Compensation & Professional Liability, if included) required for the performance of the Services shall include the City as an Additional Insured with respect to the Contractor's activities to be performed under this Agreement. Contractor’s insurance shall be primary and shall not seek contribution from any other insurance carried by the additional insured in the payment of a claim.

Waiver of Subrogation: The Contractor hereby waives the right to subrogate or seek recovery from City of Norwalk and its insurance carriers. This waiver of subrogation does not apply to Professional Liability coverage.

Certificate of Insurance: Prior to the commencement of services under this Contract, the Contractor shall furnish Certificate(s) of Insurance to the City. The Certificate(s) will specify all parties who are endorsed on the policy as Additional Insureds (or Loss

Page 35 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

Payees). The Certificates and endorsements for each insurance policy are to be signed by a person authorized by the insurer to bind coverage on its behalf. Renewals of expiring Certificates shall be provided prior to expiration but no more than fifteen (15) days after policy renewal.

All insurance documents required should be mailed to the City’s Corporation Counsel and to the City’s Finance Department (Attn: Risk Manager), P.O. Box 5125, Norwalk, Connecticut 06856-5125.

Waiver of requirements: The Corporation Counsel may vary these insurance requirements at Corporation Counsel's sole discretion if Corporation Counsel determines that the City's interests will be adequately protected by the provision of different types or other amounts of coverage.

Page 36 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

2.4 Sample Contract

Page 37 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

{00064733.DOC 1} 1

SAMPLE CONTRACT

The following document is the City’s standard Independent Contractor contract. Please be advised that the substantive terms and requirements outlined therein may be revised only with the approval of Norwalk’s Corporation Counsel. Additionally, the terms of the final contract may vary at the City’s option and, this sample agreement has been included to provide you with the general contract terms and conditions typically utilized by the City in the hiring of an independent contractor for consultant services

AGREEMENT WITH INDEPENDENT CONTRACTOR

BY AND BETWEEN

CITY OF NORWALK

AND

«VendorName» FOR «Project»

THIS AGREEMENT made and entered into this ________ day of ________________, 2020, by and between the CITY OF NORWALK, a municipal corporation organized and existing under the laws of the State of Connecticut (the “City”), acting herein by «ContractAuthorizer», its «ContractAuthorizerTitle», and «VendorName», a corporation authorized and licensed to do business in the State of «LicenseState», having a principal place of business at «VendorAddress1», «VendorAddress2», «VendorCity», «VendorState» «VendorZip», acting herein by «VendorAuthorizer», its «VendorAuthorizerTitle», duly authorized (the “Contractor”).

W I T N E S S E T H:

WHEREAS, the City is in need of «Notes» (the “Project”); and

WHEREAS, the City desires to retain the services of the Contractor based on the Contractor's representations that it is qualified and capable of performing the needed services in a professional and timely manner and in accordance with the goals and requirements of the Project;

WHEREAS, Contractor has agreed to perform the services described herein for the compensation and in compliance with the terms and conditions set forth in this Agreement;

NOW, THEREFORE, in consideration of the mutual covenants and agreements herein contained, the parties agree as follows:

1. ENGAGEMENT OF Contractor

A. Based on the representations of the Contractor set out in its proposal dated «ProposedDate», a copy of which is annexed hereto and incorporated herein as Exhibit

Page 38 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

{00064733.DOC 1} 2

2, the City hereby retains the Contractor to perform the services described herein in accordance with the terms and conditions and for the consideration set out in this Agreement.

B. The person in charge of administering this Agreement on behalf of the City shall be «DepartmentHead», Department of «Department», or such other person as may be designated in writing.

C. The person responsible for the services to be performed by the Contractor hereunder shall be «VendorAuthorizer», «VendorAuthorizerTitle».

2. SERVICES TO BE PERFORMED

A. The scope and details of the Services to be performed by the Contractor and the specifications to which such Services should conform are described in the City's Bid Invitation dated _______________, a copy of which annexed hereto and incorporated herein as Exhibits 1. The Contractor shall perform such Services as may be required by the Director in a professional and timely manner in accordance with the terms and requirements of this Agreement, in order to meet the City's needs. Services will be requested on an as needed basis with no minimum or maximum scope.

B. The parties understand that Contractor is retained solely for the purposes of performing the Services described herein. The Contractor's relationship to the City and its agencies shall, during the period(s) of this Agreement, be that of an independent contractor. The Contractor shall not be considered, under the provisions of this Agreement or for any purposes hereunder, as having an "employee" status or as being entitled to participate in any benefits accrued by or given to City employees.

C. In performing the Services and otherwise meeting its duties and obligations hereunder, Contractor shall ensure that its employees and subcontractors observe high standards of professional and business ethics observed by like professionals in the same or similar business, including, but not limited to, following the requirements, rules and regulations of the City, acting with integrity, and creating a workplace atmosphere free of discrimination and harassment.

D. The City may, from time to time, request changes in the Services to be performed hereunder. Such changes, including any increase or decrease in the amount of the Contractor's compensation, which are mutually agreed upon by and between the City and the Contractor, shall be valid only when incorporated in written amendments signed by both parties to this Agreement.

3. COMPENSATION

A. The Contractor shall be compensated for its performance of this Agreement, a maximum amount not to exceed the sum of «ContractBudgetInEnglish»($«ContractBudget») payable in accordance with the terms

Page 39 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

{00064733.DOC 1} 3

of the Contractor’s bid.

B. The compensation provided under this Agreement constitutes full and complete payment for all costs and expenses assumed by the Contractor in performing this Agreement including but not limited to labor, materials, product, tools and machinery, salaries, meetings, and all similar expenses. No costs in excess of this stated amount shall be paid or reimbursed by the City without specific prior written approval of the Director.

C. Payments to the Contractor under this Agreement shall be made by the City on approval of payment requisitions certified by the Contractor and submitted not more often than once a week. Each requisition shall be in a form acceptable to the City and shall set forth the hours of work performed and the tasks completed. The City may, prior to making any payment under this Agreement, require the Contractor to submit to it such additional information and/or documentation as it may deem necessary.

D. The acceptance by the Contractor, its successors or assigns, of any payment made on the final requisition under this Agreement, or of any final payment due on termination of this Agreement, shall constitute a full and complete release of the City from any and all claims, demands and causes of action whatsoever which the Contractor, its successors or assigns have or may have against the City under the provisions of this Agreement.

4. TIME PROVISIONS

A. The term of this Agreement shall commence effective ______________________ and conclude on ______________________. The Contractor shall perform its Services throughout this period.

B. This Agreement shall remain in effect until the services required hereunder are fully completed to the satisfaction of the City, unless otherwise terminated by the parties hereto.

5. TERMINATION AND SUSPENSION

The City may at any time and for any reason, with or without cause, terminate this Agreement by written notice specifying the termination date, which shall be not less than fifteen (15) days from the date such notice is given. In the event of such termination, the Contractor's Services shall be paid for in such amount as shall compensate the Contractor for the Services satisfactorily completed prior to termination. Such amount shall be fixed by the City after consultation with the Contractor, and shall be subject to audit by the City’s Comptroller. Termination under this section shall not give rise to any claim against the City for damages or for compensation in addition to that provided hereunder.

6. INSURANCE AND INDEMNIFICATION

The Contractor agrees to obtain at its own cost and expense all insurance required

Page 40 of 51, 4492 Burner Cleaning, Emergency and Repair Service at Various Norwalk Locations - FINAL

{00064733.DOC 1} 4

by the attached Insurance Rider and to keep the same in continuous effect for a period of two (2) years following the date on which the Director indicates the termination of the Contractor's responsibilities hereunder. Before commencing performance of its Services hereunder, the Contractor shall furnish the City's Corporation Counsel a certificate of insurance, and shall thereafter provide renewal certificates, as appropriate, evidencing such coverage written by a company or companies acceptable to the City. Each insurance certificate shall be endorsed to name the City of Norwalk as an additional insured party and shall provide that the insurance company providing coverage shall notify the City by certified mail at least thirty (30) days prior to the effective termination of or any change in the policy or policies coverage. No change in the coverage provided hereunder shall be made without the prior written approval of the Director.

The Contractor shall indemnify, defend and save harmless the City, its officers, agents and employees, from and against any and all claims, demands, suits, proceedings, liabilities, judgments, losses, costs or damages, including attorneys' fees, on account of any injury or damage to or destruction of property, or any loss, cost, expense or other aggrievement, which is due, related to or in any way connected with the negligent, willful or wanton performance of this Agreement by the Contractor, its employees, representatives, agents, or subcontractors. This provision shall include all losses, costs, and damages which the City may suffer as a result of a defect in any plan, drawing, design, or specification prepared, acquired, or used by the Contractor, or as a result of any negligent supervision of its services by the Contractor. The Contractor shall and does hereby assume and agree to pay for the defense of all such claims, demands, suits, and proceedings. The provisions of this section shall survive the expiration or early termination of this Agreement; shall be separate and independent of any term or requirement hereof;

and shall not be limited by reason of any insurance coverage.

7. GENERAL PROVISIONS

A. By this Agreement the City intends to secure the professional services of qualified, experienced employees of the Contractor. Failure of the Contractor for any reason to make a sufficient number of such employees available to the City to the extent necessary to perform the services required in a skillful, professional and prompt manner shall be cause for termination of this Agreement.

B. This Agreement, being intended to secure the Services of the Contractor, shall not be assigned, delegated, transferred or subcontracted in any manner or to any extent without the prior consent of the City in writing.

C. When the City shall have reasonable grounds for believing that:

(1) The…