1-26RFP010 - CUSTODIAL FOR NORTH SCOTTSDALE - SECTION 8 - EXHIBITS A - H.pdf

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SECTION 8 – EXHIBITS A - H

FORMAL REQUEST FOR PROPOSAL

CUSTODIAL SERVICES FOR NORTH CORPORATION YARD, POLICE

DISTRICT 3 AND OTHER NORTH CENTRAL LOCATIONS

26RFP010

EXHIBIT A

SUPPLIES PROVIDED BY CONTRACTOR

Contractor will provide and replenish daily all of the following products, in appropriate dispensers, in accordance with the Contract Administrator’s directive for qualified products and methods, in all areas of the contracted facility including but not limited to: offices, administrative areas, all common areas, all kitchens, all rest rooms, recreation rooms, locker rooms, and shower rooms.

The approximate number of employees & visitors at each location on a daily basis is provided with the description of each location where appropriate.

Potential Offerors should use this number to calculate the quantity of each of the following products that are to be supplied by the contractor at no additional cost to the City of Scottsdale. The cost of these products or supplies will be included in the standard monthly cost of custodial services at each location.

• Toilet Paper

• Paper Towels

• Toilet Seat Covers

• Hand Soaps

• Urinal Screens

• Trash Liners

In some facilities, especially in Recreation Centers, city staff will, at times, replenish the paper and soap supplies in dispensers, and dispose of trash during the business day.

The Contractor will provide sufficient paper towels, toilet paper, toilet seat covers, soap supplies, and trash liners to staff members for replenishing these supplies during the day and on weekends.

The replenishing of supplies by city staff during the day will not relieve the Contractor’s employees from properly replenishing supplies during their work shift.

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AREAS TO BE SERVICED AND REQUIRED CLEANING METHODS.

THE FOLLOWING AREAS TO BE SERVICED ARE GIVEN TO HELP

PROVIDE THE CONTRACTOR WITH INFORMATION REGARDING

SPECIFIC AREAS THAT ARE TO BE SERVICED IN THE CONTRACTED

FACILITY.

BECAUSE IT WOULD BE DIFFICULT TO DESCRIBE IN DETAIL, EACH

AREA THAT IS TO BE CLEANED, OR THE CLEANING OPERATION THAT

IS TO BE PERFORMED, THE CONTRACTOR SHALL HAVE A GOOD

UNDERSTANDING OF ACCEPTED INDUSTRY STANDARDS FOR THE

METHODS OF HOW ALL CLEANING PROCEDURES ARE TO BE

PERFORMED.

THE CONTRACT ADMINISTRATOR AND THE CONTRACTOR WILL

COMMUNICATE ON AN ONGOING BASIS TO REFINE HOW EACH

CLEANING PROCEDURE WILL BE PERFORMED, AND WHICH AREAS OF

THE CONTRACTED FACILITY WILL BE CLEANED.

EXCEPTIONS MAY OCCUR TO THE CLEANING SPECIFICATIONS

THROUGHOUT THE LIFE OF THE CONTRACT AND WILL BE ADDRESSED

ON A CASE-BY-CASE BASIS.

THE CONTRACT ADMINISTRATOR WILL HAVE THE FINAL SAY

REGARDING HOW ANY AND ALL CLEANING PROCEDURES WILL BE

PERFORMED, AND WHAT AREAS OF EACH CONTRACTED FACILITY

WILL BE SERVICED.

The descriptions given in the following sections are for all daily required services.

Requirements for Weekly, Monthly, etc. services will be noted specifically as needed, within each description.

1. EXTERIOR PORTION OF ENTRANCE AREAS / ENTRANCE APPROACHES

1a. Daily cleaning includes removal of cigarette butts and debris from ash urns.

Remove and dispose of all debris and litter that is within 10 feet of entrance doors, including but not limited to; cigarette butts; paper material; gum;

animal or human wastes; leaves; twigs; tree droppings; sand, dirt; oil; grease;

tar and spider webs. Clean the tops of picnic tables and benches on all staff and public patio areas. Vacuum walk-off mats and clean entrance door thresholds.

2. PUBLIC AREAS, COMMON AREAS, INTERIOR ENTRANCES, LOBBIES,

ATRIUMS, VESTIBULES, HALLWAYS, CORRIDORS, AISLES, GAME ROOMS,

GYMNASIUMS, RECREATION ROOMS, CLASSROOMS, DANCE ROOMS,

WEIGHT ROOMS

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2a. The phrase "Public Areas" or "Common Areas" throughout the written solicitation shall mean to refer to the above-mentioned areas. Some areas may need specific services which will be mentioned in appropriate areas of the contract.

2b. Daily cleaning of these areas will include: removing of trash from receptacles, replacing liners as needed; vacuuming of carpeted surfaces;

vacuum walk-off mats; dust mopping, sweeping, damp mopping flooring surfaces; spot cleaning flooring surfaces; removing debris from planter areas; remove debris and litter of all nature; spot cleaning of glass on entrance doors and windows(interior and exterior sides); remove soil from entrance door thresholds; dust/damp wipe window ledges; spot clean windows, of interior doors(both sides); spot clean doors, door handles, push bars, and door frames; removal of spider webs; clean exterior of vending machines; dusting of horizontal surfaces, spot clean walls; remove bugs; spot clean furniture, as needed, restoring furnishings to proper order.

3. OFFICES, SUITES, WORKSTATIONS, WORK CUBICLES, RECEPTIONIST

WORK STATIONS

3a. These areas refer to work sites where one or more workers are stationed.

3b. The word "OFFICE" or the phrase "WORK STATION" may be interchanged in this document to also refer to; offices, suites, work stations, work cubicles and receptionist work sites.

3c. Daily, remove trash from waste receptacles and replace can liner; vacuum carpeted surfaces; dust mop/damp mop other flooring types; furniture, such as a desk chair is to be moved to provide access to the area under the work station or desk. Move other chairs or light furnishings, and occasional tables to vacuum/clean under them; replace all furnishings to proper order when cleaning is done; spot clean walls including switch plates; doors, door handles, and door frames. Clean counters surrounding receptionists work sites that are clear of items; remove spider webs to a height of eight feet from the floor. Clean tops of occasional tables that are clear of items with proper cleaning products.

4. BOOKCASES, OFFICE SHELVING

4a. These surfaces will be cleaned per special request of the Contract

Administrator.

4b. Care will always be used to not damage any item resting on these surfaces.

5. CONFERENCE ROOMS, LECTURE ROOMS, AUDITORIUMS, LIBRARY TYPE

ROOMS, MULTIPURPOSE ROOMS.

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5a. These areas refer to meeting sites of one or more persons, for special meetings, not generally referred to as an “office”.

5b. The basis cleaning in these areas is the same as for “offices”.

5c. Clean conference room table tops thoroughly, removing all stains, rings, spills, litter, and smudges. Use proper cleaners and polishes as needed to protect glass, wood, or plastic laminate tops.

6. LIBRARIES (PUBLIC)

6a. DAILY, clean all “public” computer stations by wiping table tops or desk tops with an appropriate cleaning solution. DO NOT clean computer monitor screens or keyboards.

6b. DAILY, clean all tables, desk and wooden or plastic chairs located throughout the public area of the library by wiping them down with an appropriate cleaning solution.

6c. DAILY, clean all glass and/or Plexiglas with an appropriate cleaning solution at all display units throughout the library.

6d. ONCE EVERY FOUR WEEKS:

▪ Dust/clean the vacant areas on all Book, Newspaper, and Magazine shelving located in the public areas of the library. (Dust the portion of shelving that is visible adjacent to materials that are displayed on the shelving)

▪ Dust the tops of all shelving units, and shelves.

▪ Use furniture polish to clean and polish wood furniture and any wood portions of the shelving units throughout the library.

7. KITCHENS, STAFF LOUNGES, KITCHENETTES, LUNCHROOMS, COFFEE

STATIONS

The word "Kitchen" may be used throughout the contract to mean any of the above-ment ioned areas.

7a. Empty and properly dispose of trash from receptacles.

7b. Clean trash receptacles of all soiling and replace liner as necessary.

7c. Clean sinks, counters, tables, using prescribed methods.

7d. Spot clean front surfaces of cabinet doors, drawers, supporting surfaces, and cabinet hardware.

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7e. Replenish soap and paper products.

7f. Spot clean exterior surfaces of refrigerators/freezers, front exterior surfaces of vending machines and exterior of microwave ovens.

7g. Spot clean exterior surfaces of icemakers.

7h. Spot clean surfaces of chairs and furniture used in these areas.

7i. Place chairs next to tables in an orderly manner.

7j. Spot clean doors and windows.

7k. Damp mop floor surfaces; vacuum carpeted floor surfaces.

8. RESTROOMS – DAILY CLEANING

8a. Remove and properly dispose of trash from receptacles. Replace liners as needed.

8b. Clean trash receptacles-inside and out, including feminine hygiene waste receptacles.

8c. Remove trash from feminine hygiene waste containers. Replace liners after each use.

8d. Replenish hand soap and paper products and clean all dispensers.

8e. Use stainless steel cleaner on bright metal finishes.

8f. Spot clean wall surfaces, including light switches, and electrical outlets.

8g. Spot clean doors. Clean door handles, and push plates with disinfecting cleaners.

8h. Spot clean stall partitions, including attaching hardware.

8i. Clean mirrors.

8j. Clean and disinfect diaper changing stations.

UPON COMPLETION OF DAILY CLEANING OF REST ROOMS ALL SURFACES, HORIZONTAL AND VERTICAL WILL BE

FREE OF DAILY SOILING. SURFACES WILL BE FREE OF STREAKS AND RESIDUE DUE TO SOILING, OR CLEANING

PRODUCT APPLICATION. PROPER DISINFECTING WILL HAVE TAKEN PLACE ON APPROPRIATE SURFACES.

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8k. Clean and disinfect toilets and urinals, including plumbing fixtures.

8l. Leave toilet seats in the up position after cleaning.

8m. Replace urinal screens weekly.

8n. Clean sinks, including plumbing fixtures, and counters.

8o. Sweep floors and remove obvious debris on floor before mopping.

8p. Remove all litter and debris, including dead bugs.

8q. Mop floors with disinfecting cleaner. Use extra care when cleaning these floors to ensure they are properly cleaned.

EVERY FOUR WEEKS (MONTHLY)

All wall surfaces and stall partitions of restrooms will be totally cleaned, with disinfecting cleaning products.

Floor drains will be flushed with disinfecting solution.

Machine buff floors and scrub grout with an all-purpose cleaner and disinfecting solution. If necessary, smaller machines, and hand brushes will be used to clean floors under toilets, urinals, and other hard to reach areas, to ensure that all surfaces of the floor are cleaned and disinfected.

Floors will be properly rinsed so that no visible residue will be found on floors from cleaning products. Urine stains, and other bodily wastes will be removed from floor surfaces. Walls will be wiped clean where spattering has occurred up to 12 feet.

Clean grout by scrubbing.

Restroom floors will not have floor finish applied to them unless specified by the

Contract Administrator.

9. LOCKER ROOMS / LOCKER AREAS

9a. Remove and properly dispose of trash from receptacles. Replace liners as needed.

9b. Clean trash receptacles-inside and out, including feminine hygiene waste receptacles.

9c. Remove trash from feminine hygiene waste containers. Replace liners after each use.

9d. Replenish hand soap and paper products, and clean all dispensers.

9e. Use stainless steel cleaner on bright metal finishes.

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9f. Spot clean wall surfaces, including light switches, and electrical outlets.

9g. Spot clean doors. Clean door handles, and push plates with disinfecting cleaners.

9h. Sweep and mop floor surfaces using all- purpose cleaner and disinfectant cleaning solution. Ensure that all hair, soap, and all other debris are removed from the floors, including all floors drains.

9i. Clean seating benches and other hard seating surfaces using disinfectant solution.

9j. Spot clean locker surfaces with disinfectant cleaner.

EVERY FOUR WEEKS (MONTHLY)

The locker room floors will be machine scrubbed using an All-purpose cleaner and disinfecting solution. The floors will be dry and streak free upon completion of cleaning. If necessary, smaller machines and hand brushes will be used to clean floors in hard-to-reach areas, to ensure that all surface of the floor is cleaned and disinfected.

Floors will be properly rinsed so that no visible residue will be found on floors from cleaning products.

Totally clean walls, using disinfecting cleaning solution. Upon cleaning, walls will be clean streak-free, and free of all visible residues from cleaning products.

LOCKER ROOM FLOORS WILL NOT HAVE FLOOR FINISH UNLESS SPECIFIED BY

THE CONTRACT ADMINISTRATOR.

10. SHOWER ROOMS

10a. Mop all floor surfaces using all-purpose cleaner and disinfectant cleaning solution. Ensure that floor is left dry upon completion of cleaning with ‘no’ standing water allowed.

10b. Ensure that all hair, soap and all debris is removed from the floor of showers including all floor drains and gutters.

10c. Remove all soiling, mineral deposits, and soap scum from plumbing fixtures, including shower heads, and water faucet valve assemblies.

10d. Spot clean walls with disinfecting cleaning solution.

10e. Clean seating benches and other seating surfaces using disinfectant solution.

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10f. Clean the plumbing hardware in shower stalls with disinfectant solution and phosphoric acid based cleaner to remove water spots and to ensure that soap residue does not build-up on hardware.

EVERY FOUR WEEKS (MONTHLY)

Floors will be machine scrubbed with an All-purpose cleaner and disinfecting solution. Floor will be dry and streak free upon completion of cleaning. If necessary, smaller machines, and hand brushes will be used to clean floors in hard-to-reach areas, to ensure that all surface of the floor is cleaned and disinfected.

Floors will be properly rinsed so that no visible residue will be found on floors from cleaning products.

Totally clean walls, using a phosphoric acid-based disinfecting cleaning solution.

Remove all soap scum, hair, and all other soiling. Upon completion of cleaning the walls will be clean, streak-free, and free of all visible residues from cleaning products.

SHOWER ROOM FLOORS WILL NOT HAVE FLOOR FINISH PLACED ON THEM

UNLESS SPECIFIED BY THE CONTRACT ADMINISTRATOR.

11. POLICE DETENTION AREA (JAIL CELLS)

11a. Care must be taken to always follow proper safety precautions in these areas because bodily fluids and wastes may be present at all times.

11b. Care must be taken to always follow precautions related to personal safety because persons incarcerated in this area may become dangerous at any time.

11c. An anti-bacterial cleaning and disinfecting solution formulated to eliminate all

Bacteria as well as all Hepatitis and HIV viruses must be used when cleaning all areas within the jail.

11d. All mops and/or other disposable cleaning materials used to clean up hazardous waste and/or bodily fluids in the jail area must be disposed of after use and not reused to clean in any area.

11e. Daily clean and disinfect all surfaces and fixtures within each jail cell including but not limited to: toilets, urinals, sinks, bed frame and mattress, walls and doors.

11f. Daily clean and disinfect all surfaces and fixtures in the common areas of the jail including but not limited to any specialized equipment i.e. restraint chairs, and metal bar or wire cage partitions.

11g. Daily mop and disinfect all floors in the jail area.

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11h. All office or administration areas within the jail area will be cleaned in accordance with the standards set for “office spaces.”

12. ELEVATORS

12a. Bright metal surfaces will be cleaned with bright metal cleaner/polish. Other wall surfaces, and handrails will be spot cleaned with all-purpose cleaners.

12b. Clean control panels with disinfectant cleaner.

12c. Flooring surfaces will be cleaned with proper cleaners or vacuumed.

12d. Clean door frame and outer door surfaces to remove dust and soiling. Clean inner and outer door surfaces.

12e. Remove all debris and litter, including gum on any and all surfaces.

WEEKLY

Edge vacuum carpeted floor surfaces.

Totally clean/polish wood and plastic laminated wall surfaces with prescribed products.

Totally clean inner and outer door surfaces.

13. GYMNASIUMS / RECREATION ROOMS / ACTIVITY ROOMS / WEIGHT

ROOMS & POOL TABLE GAME ROOMS

13a. Trash will be emptied and removed from trash receptables. All debris will be removed from floor surfaces.

13b. Floor surface will be cleaned per instructions per each floor type.

13c. Windows and mirrors on walls will be spot cleaned.

13d. Spot clean walls.

13e. Clean exercise equipment ONCE WEEKLY.

13f. Clean Drinking Fountains.

13g. Clean counters and tables.

DAILY, vacuum under pool tables.

WEEKLY, dust all horizontal surfaces in pool rooms.

WEEKLY, Vacuum and or wipe all seating surfaces.

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14. STAIRS AND STAIRWELLS

14a. Stairs or stairwells, include all open type stairs, and closed stairwells.

14b. Daily cleaning of stairwells include sweeping stair treads and landings;

spot vacuum carpeted flooring; removal of all debris, litter, spider webs, dead bugs, dust balls, paper materials. Damp mop stair treads and landings. Spot clean any windows.

14c. Cleaning railing systems using all-purpose cleaner on all surfaces and disinfectant cleaner on handrail.

WEEKLY

Cleaning railing systems using all purpose cleaner on all surfaces and disinfectant cleaner on handrail.

Totally damp mop stair treads and landings, consisting of flooring materials other than carpeted surfaces.

Vacuum carpeted surfaces, edge vacuuming all corners and crevices, with vacuum wand attachments.

Follow these same procedures for the areas under the stairs and stairwells that have accessible areas, under the stairs and stairwells.

15. DUPLICATING MACHINE ROOMS / OFFICE SUPPLIES STORAGE ROOMS

15a. These rooms will receive the same service as “offices” receive.

15b. From time-to-time toner will be spilled on to the floor next to duplicating machines. Generally, it can be vacuumed-up. If vacuuming does not remove toner, remove it by other cleaning methods.

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EXHIBIT B

SPECIFICATIONS FOR SPECIFIC ITEMS AND REQUIRED CLEANING METHODS FOR

SPECIFIC OPERATIONS

1. BLINDS - WINDOW

1a. Mini-Blinds will be cleaned as needed and/or as requested. This service will be coordinated between the Contractor and the Contract Coordinator at the time of service. The cost to perform this service shall be in accordance with the standard hourly rate on the bid form and a cost for each location shall be established with the contractor prior to the work being performed.

EVERY TWO WEEKS, dust with feather duster or lamb’s wool duster.

EVERY SIXTEEN WEEKS damp wipe using all-purpose cleaner. Both sides of the blind slats will be cleaned, leaving no soil. Blind slats will be streak free, with no filmy residue left on slats. Leave no lint from cleaning medium.

Replace blind to position that it was found in before cleaning.

Fabric blinds, vertical or horizontal will be monitored for soil and spider webs, soling and spider webs being removed when observed.

2. CEILING FANS

2a. Ceiling Fans will be cleaned as needed and/or as requested. This service will be coordinated between the Contractor and the Contract Coordinator at the time of service. The cost to perform this service shall be in accordance with the standard hourly rate on the bid form and a cost for each location shall be established with the contractor prior to the work being performed.

3. HVAC VENTS / GRILLS

3a. HVAC Vents / Grills will be cleaned as needed and/or as requested. This service will be coordinated between the Contractor and the Contract

Coordinator at the time of service. The cost to perform this service shall be in accordance with the standard hourly rate on the bid form and a cost for each location shall be established with the contractor prior to the work being performed.

4. TRASH, WASTE AND RECYCLABLE MATERIALS REMOVAL – DAILY

4a. 100% of the trash and recyclable materials at each: office, workstation, rest room, lunchroom, staff lounge, kitchen, coffee station, conference room, auditorium, classroom, locker room, and common areas will be

12 | P a g e removed from the city provided containers. Trash and recyclable materials will be kept segregated from each other and disposed of in appropriate containers at designated locations.

4b. The custodial staff may not have access to some office spaces at certain locations. At these locations, it will be the responsibility of the person or persons in these office spaces to move the trash and recycle materials to a location that the custodians have access to. The custodians will them remove the trash and recycle from the building.

4c. Any item of trash or recyclable material that is too large to be placed in the trash receptacle and has been placed next to the trash receptacle will be removed and disposed of appropriately. If there are any questions as to whether or not these items are actually trash, the Contract

Administrator or a representative from the facility will be contacted for clarification before removal of the item.

4d. Items of trash or recyclable material that are marked for removal by city staff and placed in areas other than adjacent to the trash receptacles will be removed and disposed of appropriately.

4e. Waste materials from paper shredders will be disposed of as recyclable material.

4f. Trash materials will not be gathered to any one location within the facility that would impair any movement of persons within the facility or impair the ability of persons to enter or exit the facility. Trash material will not be allowed to be gathered up and placed in the elevator and left there. Contractors Employees will immediately remove trash materials placed in the elevator, upon reaching intended floor.

4g. After gathering and maintaining separation of trash and recyclable material from individual receptacles within the facility, the contractor will deposit the trash and recyclable materials in separate and appropriate containers that are provided by the city and located adjacent to the facility.

4h. Appropriately sized trash liners will be replaced in each waste container when the liner becomes soiled.

4i. Appropriately sized liners will be made available at each facility in order that city staff may replace trash liners in their individual trash receptacle at their discretion. Liners will either be appropriately placed on the trash receptacle itself or at a designated location in the facility as determined by the Contract Administrator.

4j. All hazardous waste materials will be disposed of by city staff.

5. VACUUMING FLOOR SURFACES

5a. Daily vacuuming will consist of vacuuming all open areas of carpeted or other

13 | P a g e floor surfaces of the particular site that is being vacuumed. Vacuum under work stations and movable objects, such as chairs and tables, around and under all occasional and conference tables, move waste containers, movable paper shredders in order to vacuum floor surfaces adjacent to these objects. Remove litter from floor surfaces adjacent to these objects. Move floor protector pads adjacent to work stations in order to gain access to remove debris from under them.

5b. Upon completion of vacuuming, all floor surfaces will be free of daily soiling, dust balls, dirt, debris, paper clips, staples, and all other litter.

5c. Necessary spot cleaning will be performed to remove any spots that have occurred during business day’s use.

5d. ONCE EVERY TWO WEEKS, all carpeted areas will be EDGE VACUUMED around baseboards and areas where walls meet floor surfaces, with a vacuum equipped with wand attachment, using the wand to remove all soil and dust build-up in these areas, corners, and crevices.

6. WALLS / WALL PARTITIONS / SUPPORT COLUMNS / PILLARS

6a. Daily, walls will be spot cleaned to a height of at least 8 feet, including light switch plates, and electrical outlet plates.

6b. All visible soiling will be removed, without damaging the surface. If soiling is too severe to be cleaned in a normal manner the contract employee will advise his supervisor or the Contract Administrator of the affected area for removal by other means.

6c. Only clean to the point that the surface material (paint, fabric, wallpaper, etc.) of the wall or other structure will not be damaged or harmed. Test inconspicuous area of the surface to be cleaned before proceeding with cleaning.

6d. ONCE EVERY TWO WEEKS, walls and partitions that do not go to the ceiling will have the tops of these walls and partitions dusted. Decorative type tops to these partitions will have all connecting surfaces dusted.

7. WINDOW LEDGES / FRAMES

7a. Window ledges and frames on interior of facility and at facility entrances will be kept soil free. Remove spider-webs.

7b. Some ledges will hold personal items of personnel. These ledges will not be cleaned, except upon special request.

7c. When full cleaning windows these surfaces will be cleaned as part of the cleaning operation.

8. WINDOW OFFICE PARTITIONS/ GLASS TILE WALLS

8a. Glass office partitions/walls will be spot cleaned daily to remove all visible soiling

14 | P a g e that has occurred that day. Remove spider webs.

8b. Streaks will not be apparent, and no residue will remain from cleaning products.

8c. If full cleaning of windows (exterior and/or interior) are necessary at particular intervals in the life of the contract, these specifications will be written out in each individual contract.

9. “PULASTIC” & “TARAFLEX” SPORTS FLOOR

9a. DAILY; Dust mop with a Micro-Fiber dust mop to remove all dust and dirt from the floor surface. Damp mop all spills and or spots to remove them.

9b. WEEKLY; Use the following procedures to clean the floor:

▪ Dust mop with a Micro-Fiber dust mop to remove all dust and dirt from the floor surface.

▪ Use a rotary brush scrubber or auto scrubber to apply a cleaning solution with a pH factor of between 6 & 13 to the floor. Make sure the cleaning solution is properly diluted in warm water.

▪ Allow the cleaning solution to stand for 10 minutes to emulsify the dirt. DO

NOT allow the cleaning solution to dry on the floor.

▪ Use 150 - 300 RPM rotary floor machine or an auto scrubber machine equipped with a Red pad or soft nylon bristle brushes to scrub the floor.

(A blue scrub pad may be used for heavily soiled areas). DO NOT

SCRUB THE FLOOR WHEN IT IS DRY. THIS WILL CAUSE DAMAGE

TO THE FLOOR SURFACE

▪ Vacuum up dirty water and cleaning solution to leave the floor clean and streak free. DO NOT ALLOW DIRTY WATER / CLEANING SOLUTION

TO DRY ON THE FLOOR. DO NOT USE A MOP TO PICK UP DIRTY

WATER.

9c. DO NOT apply floor sealers, finishes or waxes to a Pulastic Sports Floors.

9d. DO NOT sweep or dust mop the floor with an oil treated broom or dust mop.

10. ARTIFICIAL PLANTS / INTERIOR PLANTERS

Daily remove debris from planters

EVERY FOUR WEEKS

Dust artificial plants in planters and that stand alone, using a feather duster or lamb’s wool duster.

Dust surrounding support areas where plants reside, such as tops of partial walls, etc.

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11. BASEBOARDS

EVERY EIGHT WEEKS, vinyl baseboards in hallways, corridors, public areas and stairwells areas, will be cleaned. It will not be necessary to move file cabinets or hard fixed objects in order to clean baseboards. All light movable objects, such as chairs, small tables, etc. will be moved to access baseboards.

Wood baseboards will be kept free of dust and soil.

12. BRIGHT METAL CLEANING/POLISHING

Bright metal cleaners/polishes are to be used on metal surfaces in rest rooms; on soap dispensers, paper towel dispensers, feminine hygiene dispensers, toilet paper dispensers, toilet seat cover dispensers, waste receptacles, bright metal apparatuses on certain automatic sink faucets, and bright metal partitions.

Bright metal cleaner/polishes are to be used on door kick plates, crash bars, and door push plates, crash bars, and door entrance plates. Specific areas of cleaning will be designated per contract specifications.

Bright metal polishes are not to be used on drinking fountains.

Upon completion of using Bright Metal cleaners there will be no visible residue remaining on surfaces. No streaking will be found on surfaces. Surfaces will be buffed to a glossy shine.

13. BRIGHT METAL SINKS

Some facilities have bright metal decorative sinks. Daily these sinks and accompanying hardware/faucets will be cleaned with all-purpose cleaner, and then polished with bright metal-liquid paste cleaner to remove all oxidizing and water spotting. Dried and buffed to bring out the luster in the metal, leaving no residue or streaks. Do not allow mineral encrustations to build-up.

Some areas have stainless steel sinks. These sinks, and accompanying faucets, will be cleaned daily to remove water spots. Do not allow mineral deposits to build- up. Do not use stainless steel polish on these sinks.

14. BROOM SWEEP

Broom sweep is to mean to use an angler type broom or push type broom with bristles that will effectively remove soiling without damaging any flooring surface. All soil gathered with the broom will be picked-up and placed in proper waste containers.

15. BRONZE SCULPTURES

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Every two weeks bronze sculptures in facilities will be dusted with untreated cloths, lamb’s wool dusters or feather dusters. Treated cloths or polishes will not be allowed.

16. CEILINGS

Spot clean ceilings of any soiling that has occurred during the business day.

Remove spider webs. Especially be cognizant of items on ceilings in rest rooms, locker rooms, and shower rooms, e.g. paper wads up to 14 feet.

17. CEILING FANS

WEEKLY, remove dust, and spider webs from ceiling fans, including all parts of the fan, up to 14 feet.

18. CHANDELIERS

Chandeliers in facilities will be monitored for dust, spider webs and soil, which should be removed when observed.

EVERY TWO WEEKS, surfaces will be totally dusted.

19. CIGARETTE ASH URNS AT EXTERIOR ENTRANCES

Empty ash urns adjacent to facility entrances daily, to remove any debris and butts. Smooth out surface of the sand. Replenish sand in urns when down more than one inch from the top of the urn. Maintain sand level height at no more than one inch from the top of the ash urn.

20. CLOTH TOWELS, TREATED DUST CLOTHS

Cloth towels may be used to clean surfaces other than: toilets, urinals, drinking fountains, sinks and counters in rest rooms; counters and tables in kitchens;

microwave ovens; refrigerator/freezers/ice makers.

Change towels frequently as to not distribute soil to other surfaces, in order to not contaminate other surfaces with bacteria from soiled towels.

Treated dust cloths may be used on plastic laminated surfaces, wood surfaces, metal surfaces, and most areas where the treatment solution in the towel will not transfer negatively to surface on which used, such as, causing streaks to the surface.

21. CONFERENCE ROOM TABLES

Daily clean top surface with proper cleaners, for each particular surface, i.e., wood, plastic lamination, glass. Surface will be free of all soiling, and no visible residue from soil or cleaning product will be visible, except in the case of

17 | P a g e furniture polish being used. Ensure that excessive amounts of furniture polish are not used, that would create an oily look and feel to the surface.

EVERY TWO WEEKS, dust/clean all other surfaces of tables with proper cleaners.

22. DAMP MOP

All hard, and resilient floor surfaces, will be damp mopped daily to remove soiling that has occurred from previous days use.

Using traditional type commercial mopping equipment, to remove floor soiling, changing mop water as necessary to ensure a clean floor surface. Using proper floor cleaners, in appropriate amounts, for appropriate surface. Do not leave floor surface overly wet. Floor surface will be able to air dry within 10-

15 minutes of mopping the floor.

Mops will not be used that are too soiled, have loose strings, or have turned sour smelling.

23. DAMP WIPE

Damp wipe generally refers to cleaning with proper cleaners using a damp cloth or towel, not a soaking wet application. Surfaces will be dry, or almost dry, and streak- free upon completion of damp wiping tasks, removing all soiling, and visible residue from cleaning products.

24. DEAD BUGS / SPIDER WEBS

Remove all dead bugs as they are found in all areas, and surfaces.

Remove all spider webs as they are found in all areas, and surfaces to a height of eight (8) feet from the floor.

25. DECORATIVE WOODWORK, BASEBOARDS, and WALLS / RAISED PANEL

WOODWORK

EVERY TWO WEEKS, this woodwork will be cleaned, with cleaning products specially formulated for its care. Furniture polish or treated dust cloths will be used to clean all surfaces, using the product sparingly as to not allow an oily surface.

Upon completion of cleaning all surfaces will be dust and soil free with a mat - satin sheen to the wood.

26. DOORS

Daily doors will be spot cleaned to remove soiling. Cleaning includes all attaching hardware, push plates, kick plates, other hardware, and locksets.

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Doors also include screen doors, doors made of wrought iron or other metals, used for gating.

EVERY FOUR WEEKS, all doors, exterior and interior, will be totally cleaned, including tops of door frames.

27. DOOR JAMBS

WEEKLY, door jambs will be cleaned on all surfaces to remove dust, and all other soiling.

28. DRINKING FOUNTAINS

Daily, all drinking fountains in facility will be cleaned in all areas of the facility.

Clean fountains using disinfecting cleaner daily. Use phosphoric acid based type cleaners or equivalent every other day to remove water spotting. Do not use bright metal cleaners/polishes on drinking fountains. Do not use green scrub pads or scouring cleaners on drinking fountains. Do not use cloth towels to clean drinking fountains. Surface will be left streak free after cleaning. Ensure that mineral encrustation’s do not form on surfaces, and on, or around plumbing hardware.

Clean all surfaces: top, sides, fronts, and all attaching hardware/apparatuses.

29. DRYING SURFACES

Upon completion of cleaning all surfaces, other than floor surfaces, the surface that has been cleaned will be dry, and streak free, leaving no visible residue from cleaners or soiling, except for in the cases in which bright metal cleaners/polishes, or furniture polishes are used. Surfaces will be lint free.

30. DUSTING

GENERALLY, ALL SURFACES THAT ARE TO BE DUSTED WILL BE DUSTED

AT LEAST ONCE EVERY TWO WEEKS, UNLESS OTHERWISE DEFINED.

Dusting surfaces will include horizontal and vertical surfaces in areas designated in the contract. Treated dust cloths, cloth towels, or paper towels, using aerosol or liquid polish, may be used in most instances. Feather dusters or lamb’s wool dusters may be used in certain applications. Examples of areas that these dusters may be used are on bookcases, upper light diffusers including cross hatch light diffusers, upper window ledges, removal of spider webs, dusting bronze sculptures. Vacuuming may also be used in certain situations. Caution should be used to not allow dust to fall on furniture, or the surrounding objects. Upon completion of dusting there will be no visible dust on the surface and the surrounding surfaces will also be cleaned of fallen dust.

WEEKLY, dust interior flags, and holding apparatus.

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31. DUST MOPPING

Use commercial dust mop type sweeper with u-shaped frame and attaching swivel handle, to remove soiling from floor surfaces daily. Replace dust mop from frame as dust mop becomes soiled. Dust mops that are treated with dust mop treatments are not to be used on City of Scottsdale floor surfaces.

32. ELECTRICAL OUTLETS AND EQUIPMENT

Contractors Employee will ensure that cleaning equipment requiring electrical power will be maintained properly to ensure proper use of the equipment, and safety of the building and its occupants.

Contractors Employees will not unplug any equipment other than Contractors

Employees equipment that is connected to an electrical outlet, for use of contract employee’s equipment. Electrical outlets will be found that are not being used, for contract employees’ equipment to be plugged into. Contract Administrator will be contacted if appropriate outlets cannot be located for Contractors Employees to use their electrical equipment.

Always follow manufactures instructions as to proper electrical ratings for equipment requiring electrical power in the cleaning operation.

Ensure that electrical cords and electrical extension cords used by Contractors

Employees will not be frayed, have wires exposed, have tape placed on broken insulation, etc. Faulty cords will be taken out of service immediately.

Always use equipment, requiring electrical power, according to manufactures recommendations, and state and OSHA regulations.

Contractors Employees will not allow any piece of electrically powered equipment to operate while Contractors Employee is not attending the equipment.

Contractors Employees will not block entrances/exits of facilities with equipment while engaged in the contracted work.

If an electrical breaker is tripped during the course of Contractors Employees use of electrical equipment, they will immediately notify the Contract Administrator, in order that proper electrical power may be restored to equipment tied to electrical breaker that was tripped.

33. ELECTRIC HAND DRYERS

Daily clean outer surface with disinfectant cleaners.

Clean hand dryers that have bright metal finish with proper cleaner to remove water spots.

Do not use bright metal cleaners/polishes on hand dryers.

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34. EXERCISE EQUIPMENT

WEEKLY, exercise equipment in gymnasiums and other recreational facilities will be wiped with disinfecting cleaner. Remove all visible soiling.

35. FLOOR DRAINS

WEEKLY, floor drains in rest rooms, custodial closets, showers and locker areas are to have a disinfectant solution poured in them to prevent sewer gases from escaping.

36. FURNITURE

Daily spot clean non-fabric, and upholstered surfaces of seating furniture, i.e., chairs couches. Test inconspicuous spot-on fabric to ensure that cleaner is compatible with fabric.

EVERY TWO WEEKS, vacuum fabric and upholstering materials on chairs and couches in offices, common areas, and kitchens.

Clean seating surfaces of chairs and couches that have non- fabric materials with all-purpose cleaner solution. Test inconspicuous spot-on material to ensure that cleaner is compatible with material.

Dust/clean supporting structure of chairs and couches, including wood, plastic and metal.

Dust lamps shades, using feather or lamb’s wool duster.

37. GUM REMOVAL

Daily, remove gum from all floor surfaces, using products specifically formulated for such purposes. Using care to not damage any surface.

Daily, remove gum from all other surfaces, using proper methods and cleaners, using care to not cause further damage to any surface.

38. HVAC VENTS

Daily spot clean, dust HVAC vents, as needed. This is to include vents on walls, as well as ceilings.

EVERY EIGHT WEEKS, clean HVAC vents totally, removing all soiling.

Clean ceiling, or wall surface within a 14 feet perimeter surrounding the vent.

Perimeter extends from the outer edge of the vent outwards to 14 feet all around.

Doing so as to not damage ceiling, or wall material.

39. LIGHT DIFFUSERS AND COVERS

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Daily, remove obvious soiling, such as, spider webs, bugs, graffiti, bodily fluids, paper wads, etc., using all-purpose cleaners, and equipment.

EVERY EIGHT WEEKS totally clean outer surfaces of light diffusers, including cross hatch diffusers, and or covers, and lamp holders of all types, removing all soiling, such as dust, spider webs, fingerprints, bugs, graffiti, bodily wastes, paper wads, etc.

Certain facilities may require the cleaning of the interior side of the diffusers on different schedules than mentioned here, and will be mentioned in specific, in appropriate places in the contract.

40. REFRIGERATORS/OVENS/MICROWAVE OVENS

Daily clean the exterior surfaces of microwave ovens.

41. MIRRORS

Daily spot clean mirrors in all areas including rest rooms, to remove all soiling, smudges, handprints, fingerprints, dust, and the like.

EVERY TWO WEEKS totally clean mirrors in all areas, including rest rooms.

Mirrors will be left soil and streak-free, with a bright luster, with no hazing.

42. OFFICE COMPUTERS

DO NOT CLEAN OFFICE COMPUTERS OR MONITOR SCREENS.

43. PAPER TOWELS

Use only paper towels to clean toilets, urinals, drinking fountains, sinks, rest room counters, and kitchen counters and tables. Replacing with clean towels often as to not distribute soil and bacteria, which may contaminate surfaces with soiled towels.

Do not use cloth towels on these surfaces.

Paper towels may also be used to clean other items, using best judgment as to whether paper towels or cloth towels will be more appropriate for each task.

44. PICTURES-FRAMED ON WALLS IN COMMON AREAS, AND OFFICES / WALL

SIGNAGE / OTHER WALL APPOINTMENTS

ONCE EVERY TWO WEEKS, the tops of picture frames, and the lower exposed portion of pictures frames in common areas and office areas will be dusted.

Daily, spot clean all information type signage.

Totally dust/damp-wipe all information type signage in facility.

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Dust all other wall decor items, and appointments. If any item is in question, discuss with Contract Administrator.

45. PLASTIC DISPLAY COVERINGS

WEEKLY, surfaces of static displays covered with a clear hard plastic, Plexiglas, or Lucite type cover will be totally cleaned. These covers will be cleaned with a product specially formulated for such surfaces. Glass cleaner will not be used on these surfaces.

Spot clean daily.

46. PORCELAIN

Clean porcelain surfaces of sinks using all-purpose cleaners and disinfecting cleaning products. Phosphoric type cleaners will be used as needed to remove water spots. Removal of stubborn stains may be cleaned with scouring compounds if used infrequently and with care as to not harm the porcelain. mineral deposits will be removed around plumbing fixtures attached to porcelain objects. Care will be taken as to not harm the surface of the porcelain or the metal plumbing fixture in the removal of mineral deposits. Do not allow mineral deposits to form on surfaces. Clean drain strainer and surface around the strainer. Do not allow soil or encrustations to build-up around drain strainers.

Some sinks may be free standing. These sinks will be cleaned in the same manner, ensuring to also clean the basin sides. Also clean the plumbing fixtures under the sink every two weeks.

Upon completion of cleaning of porcelain surfaces no streaks will be found, water spots will be removed, and surface will appear clean, dry, and shiny.

Use these methods for the cleaning of all other types of sinks unless otherwise specified in the contract.

For urinals and sinks refer to those topics specifically.

47. PRODUCT REPLENISHING / DISPENSING METHODS

Products will be placed in dispensers to allow for adequate retrieval of the products from the dispensers, by intended users.

Paper towel products will be placed in the dispensers in such a manner as to not make it difficult for intended user to retrieve the product. Usually a dispenser that is 3/4 full, at its maximum, is adequate.

Multifold paper towels will be placed in the dispensers as to allow the tab to be placed outward, toward intended user, upon replenishing.

Single fold paper towels will be placed upon replenishing the dispenser.

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Paper towel units with rolls towels will have paper product placed in them properly and as to allow continuous operation of stub roll use, until new roll is dispensed.

Products will be replenished as to not allow the dispensers to become empty during the course of the business day.

Regular toilet paper rolls will be placed in dispensers as to roll over the top of the roll. A few exceptions will apply to this rule.

Jumbo roll and Jr. Jumbo roll toilet paper rolls will be placed in the dispensers in such a manner as to roll to the furthest point away from the intended user.

48. PUBLIC PHONES/CITY STAFF PHONES

Daily, public phones and attaching stall partitions will be damp wiped with disinfectant cleaner.

49. REFRIGERATORS / FREEZERS / ICE MAKERS

Daily, clean outer surfaces of refrigerators, freezers, and ice makers to remove soiling from previous days use.

50. RESTROOM DISPENSERS

Daily clean outer surfaces of soap dispensers using disinfecting type cleaner. Use bright metal cleaner/polish on soap dispensers with metal surfaces.

Daily clean outer surface of toilet paper dispensers, feminine hygiene product dispensers, toilet seat cover dispensers, tampon waste dispensers-inside and out

(on inside only if it has been used), waste receptacles-inside and out. Use bright metal cleaner/polishes on metal surfaces.

For waste receptacles that detach from the wall: clean the exterior backside of the waste receptacle and the surface of the waste receptacle assembly that is on the wall.

51. SPOT CLEANING

Spot cleaning generally refers to cleaning obvious visible soiling that has occurred as a result of the day’s use of any item. To spot clean a surface will mean to clean the affected area of the items surface as to remove the spot so that it is no longer visible. If the spot is not removable without damaging the surface being cleaned, only clean the spot to the point that it will not damage the surface.

Cleaning product used will be determined by the type of spot being cleaned.

52. SPOT CLEANING OF FLOORS

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Spot cleaning is to remove any spots that have occurred to the floor during the previous days use. Most spots that occur daily are from coffee spills, soda pop spills, food spills, and tracking in of oil, or tar on soles of shoes.

Areas 1 square foot or less is included in routine spot cleaning. Any area greater than 1 square foot will be considered additional services and coordinated with the

Contract Coordinator

Daily, spots will be removed. Remove the spots as well as possible without damaging the surface that is being spot cleaned

53. STALL PARTITIONS AND DOORS IN REST ROOMS

Spot clean daily using disinfecting cleaner to remove all types of soiling from the days use. Remove soiling due to bodily wastes. Remove dust. Remove spots from hand prints. Remove spots from water splashes.

Daily, rest rooms that have stainless steel partitions require bright metal polishes placed on surfaces to remove daily soiling; hand and finger prints. Upon completion of cleaning surfaces will be soil-free, streak-free, buffed to bring out gloss. Residual cleaner will be removed as to not have an extra oily finish.

54. STOVES, OVENS, COOK TOPS

Daily clean exterior of stove and cook top surfaces, to remove all soiling that has occurred during the previous days use.

55. TOILETS

Daily, clean and disinfect all surfaces of toilets inside and out, including plumbing fixtures, and toilet water tank for those equipped with such. Use phosphoric acid type based cleaner three times weekly to remove and prevent mineral build-up and remove water spots, on all surfaces including, bright metal plumbing hardware. Do not allow mineral deposits to occur at water line, or around water jets in toilet bowl.

Inside bowl of toilet, including areas of the flush jets, throat and sides will be brushed with bowl brush. Bowl brushes are not to be used on the exterior surface of the toilet or urinal.

Clean flush valve first; clean toilet seat secondly in the cleaning process as to not transfer bacteria from other parts of the toilet to the flush valve and seat.

Use clean paper towels for each toilet.

Clean all surfaces of toilet seat.

Clean around hinges of toilet seat. Do not allow soiling to build-up around hinges.

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Clean and disinfect all surfaces of support structures and apparatuses.

Remove all foreign substances from all surfaces.

Upon completion of cleaning all outer surfaces will be dry and streak free.

Leave toilet seat up after cleaning.

56. TOWELS AND SPONGES

Do not use cloth towels or sponges to clean toilets, urinals, or drinking fountains.

Do not use cloth towels or sponges to clean counters, tables, or sinks in rest rooms, kitchens, kitchenettes, coffee stations, lunchrooms, or staff lounges.

Do not use cloth towels to clean microwave ovens.

Do not use cloth towels to daily clean ice machines, refrigerators, or freezers.

Clean, cloth towels may only be used to clean ice makers, refrigerators, and freezers, when doing a total clean, and when defrosting.

DO NOT USE SPONGES TO CLEAN ANY SURFACES

57. TRASH LINERS

Trash liners of a size and weight approved by the City of Scottsdale “Products

Qualifications List” will be used in all trash receptacles.

Trash receptacles at most individual workstations will use the 20" x 22" size trash liner so it may be stretched over the receptacle and not tied at top.

Trash liners that require tying at the top in order to fit snugly over the lip of the trash receptacle will be placed over the lip of the receptacle in such a manner as to keep the liner near the top of the trash receptacle. Liners must fit snugly on the lip of the trash receptacle and the tied part of the liner will be tucked under the liner near the lip of the trash receptacle so that the tied part will not be seen.

58. TRASH RECEPTACLES

Damp wipe as needed to remove soiling.

Clean feminine waste disposal units using disinfectant cleaners EACH TIME disposal unit is emptied of waste materials.

59. TRASH, WASTE AND RECYCLABLE MATERIALS REMOVAL-DAILY

100% of the trash and recyclable materials at each: office, work station, rest room, lunch room, staff lounge, kitchen, coffee station, conference room, auditorium, class room, locker room, and common areas will be removed from the city provided

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Any item of trash or recyclable material that is too large to be placed in the trash receptacle and has been placed next to the trash receptacle will be removed and disposed of appropriately. If there are any questions as to whether or not these items are actually trash, the Contract Administrator or a representative from the facility will be contacted for clarification before removal of the item.

Items of trash or recyclable material that are marked for removal by city staff and placed in areas other than adjacent to the trash receptacles will be removed and disposed of appropriately.

Waste materials from paper shredders will be disposed of as recyclable material.

Trash materials will not be gathered to any one location within the facility that would impair any movement of persons within the facility, or impair the ability of persons to…