1-06. Contractor Performance Evaluation Scorecard.pdf

CONTRACTOR PERFORMANCE/EVALUATION SCORECARD

Upon completion of a project or at any time during the project, the awarded contractor shall receive a performance evaluation scorecard rating the contractor’s performance on the project. The evaluation scorecard will become part of the contractor’s permanent file. A sample Contractor Performance/Evaluation Scorecard is included with the bid documents.

The evaluation scorecard shall include the following performance indicators: Quality of Work, Responsiveness, Professionalism, Resources, Schedule Management, Quality Control, Deficiency Resolution, Submittal Management, Training, Appearance, Security, Safety, Utility Conservation, Disruptions, Quality of Materials, Emergency Response, Hazardous Materials, Innovation, Teamwork, Cost Management, Billing, Compliance.

Name of Contractor:

Name of Project: Contract/Bid Number:

Reviewed by: Department:

Is this a digital tool? Yes or No (Circle one)

Is it listed on the HCPSS Digital Tools Approved/Not Approved Master List? Yes or No (Circle one)

If you have any questions/concerns, please reference these links for help and support.

https://www.hcpss.org/digital-tools/ https://hcpss.instructure.com/courses/2307132

Please take a moment to tell us about this contractor’s performance. We will summarize all the information we obtain about each contractor and provide it to them. Supporting documentation shall be required to support any scores noted on the performance evaluation scorecard.

HOW SATISFIED. Please tell us how satisfied you are with the performance of the contractor named above. Circle a 10 if you are highly satisfied with their performance on a measure. Circle a 1 if you are highly dissatisfied with their performance on a measure. Circle a number in between to show different degrees of satisfaction. Circle N/A for any performance indicators that do not apply to the project. There are no right or wrong answers; just tell us how you feel.

Satisfaction with the contractor’s performance: Highly Highly

Dissatisfied Satisfied

1. Quality of Work. The contractor’s ability to do the job right the first time. 1 2 3 4 5 6 7 8 9 10 N/A

2. Responsiveness. The contractor’s ability to adapt to changes and meet unusual needs.

N/A

3. Professionalism. The courtesy and standards of conduct maintained by the contractor and his or her employees.

4. Resources. The contractor’s ability to provide his or her employees with the tools, parts, and supplies needed to do the job.

5. Schedule Management. The contractor’s ability to show up when scheduled and complete the work on time.

6. Quality Control. The contractor’s ability to identify problems and deficiencies before you do.

7. Deficiency Resolution. The contractor’s ability to rapidly correct deficiencies in his or her work. 1 2 3 4 5 6 7 8 9 10 N/A

8. Submittal Management. The contractor’s ability to provide submittals

In a timely and efficient manner. 1 2 3 4 5 6 7 8 9 10 N/A

9. Training. The contractor’s ability to provide employees well-trained in all aspects of their jobs. 1 2 3 4 5 6 7 8 9 10 N/A

10. Appearance. The contractor’s ability to keep uniforms, tools, and vehicles clean so as to portray a positive image. 1 2 3 4 5 6 7 8 9 10 N/A

11. Security. The contractor’s ability to safeguard your facilities and assets. 1 2 3 4 5 6 7 8 9 10 N/A

12. Safety. The contractor’s ability to keep the workplace safe and comply with OSHA requirements. 1 2 3 4 5 6 7 8 9 10 N/A

13. Utility Conservation. The contractor’s ability to use only the water, gas, electricity, and air conditioning needed to do the job. 1 2 3 4 5 6 7 8 9 10 N/A

14. Disruptions. The contractor’s ability to keep interruptions to the operations of your firm or agency to a minimum. 1 2 3 4 5 6 7 8 9 10 N/A

16. Quality of Materials. The contractor’s ability to use high quality parts and supplies. 1 2 3 4 5 6 7 8 9 10 N/A

17. Emergency Response. The contractor’s ability to rapidly restore normal operations after an emergency, power outage, or severe weather. 1 2 3 4 5 6 7 8 9 10 N/A

18. Hazardous Materials. The contractor’s ability to properly handle hazardous materials. 1 2 3 4 5 6 7 8 9 10 N/A

19. Innovation. The contractor’s ability to use new materials and adopt new methods to increase effectiveness. 1 2 3 4 5 6 7 8 9 10 N/A

20. Teamwork. The contractor’s ability to be a team player in order to assist in accomplishing the objectives of your firm or agency. 1 2 3 4 5 6 7 8 9 10 N/A

21. Cost Management. The reasonableness of the contractor’s costs, especially for contract changes. 1 2 3 4 5 6 7 8 9 10 N/A

22. Billing. The contractor’s ability to present correct and properly documented invoices. 1 2 3 4 5 6 7 8 9 10 N/A

23. Compliance. The contractor complied with all rules, requests, regulations and requirements. This includes compliance with instructions regarding interactions with students, staff and others.

1 2 3 4 5 6 7 8 9 10 N/A

Please summarize the contractor’s overall performance based on the scores for the performance indicators noted above:

Please return the completed survey by email to the procurement officer on this project. Thank you for your prompt assistance.

mailto:Kristal.Burgess@hcpss.org