24-28-A-PMO-OITA Technology Strategy and Management Support Services RFI Response Template.xlsx
XLSX spreadsheet 138 KB Posted
- Solicitation number
- 070924_TSMS
About this file
This document is a Request for Information (RFI) for Enterprise Services Technology Strategy and Management Support Services issued by the Internal Revenue Service (IRS), Department of the Treasury. The IRS is seeking professional expertise to provide end-to-end support to improve its Digital Ops competency and provide a full range of development and associated services necessary to plan, coordinate, and execute technical and strategic approaches in alignment with requirements and scheduling demands for the IRS Office of Technology Strategy Management (TSM) delivery partners and other business stakeholders. The RFI response template covers the company's profile, including applicable NAICS codes, active government-wide contracts, business classification, and subcontracting/partnering possibilities. The technical capability section requests the vendor to describe their experience in areas such as achieving an Authority to Operate (ATO), implementing Continuous Integration and Continuous Delivery (CI/CD), managing and integrating data from various sources, modernizing and maintaining IT capabilities, advancing data access and analytics, modernizing and integrating technologies and systems, providing technical strategy and integration support services, and leveraging Agile delivery approaches. The RFI response is due on July 30, 2024, at 10:00 AM EST.
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Part I Company Profile
| 24-28-A-PMO-OITA Technology Strategy and Management Support Services RFI Response | |
| RFI Response Due Date: July 30,2024 at 10 a.m. EST | |
| Part I: Company Profile | |
| 1 | Company Name and Address |
| 2 | Company technical Point of Contact (POC) and Contract Lead POC information to include name, title, telephone number, and email address |
| 3 | Applicable NAICS (North American Industry Classification System) Code |
| 4 | List active governmentwide contracts that your company has been awarded (GWACs, IDIQs, and BPAs – include applicable SIN) |
| 5 | Identify Business Classification / Socio-Economic Status (e.g., large, small, 8(a), women owned, hub-zone, SDB, Service-Disabled Veteran Owned) |
| 6 | Identify subcontracting/partnering/teaming possibilities |
Part II Technical Capability Technology Strategy and Management Support Services SBA BPA RFI Response Matrix
| RFI Response Due Date: 7/30/2024 at 10:00 AM EST | ||
| Part II: Technical Capability | ||
| Enter Corresponding Task Header | ||
| Number | Questions | Answers |
| 1 | What experience do you have in achieving an ATO (Authority to Operate) with the private or federal sector? Include any specific artifacts or processes in achieving the ATO | |
| 2 | Provide experience examples using the Implement Continuous Integration and Continuous Delivery (CI/CD) to help automate testing and achieve approval through the Agile OneSDLC process | |
| 3 | Provide experience examples in the private and federal sector managing and integrating data from various sources, including databases, applications, and external sources | |
| 4 | Describe your experience with examples and dates developing, modernizing, and maintaining IT capabilities with a full range of services to assist the organization with technical strategy, integration, and delivery management services | |
| 5 | Describe your experience with examples and dates of engaging in projects to advance data access, usability, and analytics, to provide faster authorized access to information; and improve decision making and operational outcomes | |
| 6 | Describe your experience with examples and dates of modernizing and integrating technologies and systems that support secure, flexible, and accurate work across enterprise functions; safeguard data and protect the organization against internal and external threats, with an emphasis on cyber defense. Also, provide examples of implementing encryption, access controls, and other security measures to safeguard data privacy and integrity | |
| 7 | Describe your experience with examples and dates of working with data visualization, predictive modeling, machine learning, and statistical analysis then applying these techniques to derive insights and make data-driven decisions | |
| 8 | Describe your experience with examples and dates of scaling analytics infrastructure and processes to handle large volumes of data accommodating growth in data volume and complexity over time and ensure that analytics solutions provide adequate performance to meet the organization's needs | |
| 9 | Describe your experience with examples and dates of offering technical strategy and integration support services through performing administrative management, operations, logistics and strategic planning consulting services to help organization improve their performance, primarily through the analysis of existing organizational problems and development of plans for improvement | |
| 10 | Describe your experience with examples and dates of performing program and project planning, creating web-based applications, databases, and associated utilities for service-wide communications, program management and administration, performance measurements, cost reporting, and recommended solutions based on understanding of organization information architecture, and infrastructure | |
| 11 | Describe your experience with examples and dates of providing Enterprise Life Cycle (ELC) support to include as a minimum Capability Maturity Model Integration process guidelines are met, or a like model, and all data is recorded and archived based on call order needs | |
| 12 | Describe your experience with examples and dates of using the Agile delivery approach for all projects focusing on developing or configuring functionality or upgrades in phases and checkpoints (sprints) to demonstrate progress to Management | |
| 13 | Describe your experience with examples and dates of contributing to various digital transformation methodologies and frameworks providing an architectural foundation for decommissioning legacy systems and integrating business processes, technologies, and data to enable organization to innovate, adapt to changing regulatory demands, and deliver enhanced value to citizens | |
| 14 | Describe your experience with examples and dates of developing component-driven, technical frameworks to identify the standards, specifications, the technologies that support and enable the delivery of service components and capabilities will boost the adoption and implementation of component-based architectures | |
| 15 | Describe your experience with examples and dates of creating platforms to support business process management (BPM), internal facing, simple and complex case management workflows, workforce intelligence, low-code development and chatbots to automate processes, fast-track innovation and enhance productivity | |
| 16 | Describe your experience with examples and dates of developing/deploying Low/No code platforms and solutions to customize, adapt, and automate enterprise workflows to automate repetitive tasks and streamline business processes | |
| 17 | Describe your experience with examples and dates of conducting research and analysis, assessment, and Independent Verification and Validation (IV&V) efforts to establish or confirm accuracy, completeness, sufficiency, appropriateness, and/or effectiveness of selected elements including program solutions, designs, products, technologies, data, frameworks, processes, practices, and documentation | |
| 18 | Describe your experience with examples and dates of implementing continuous integration and continuous delivery (CI/CD) to help automate testing and achieve a “Release on Demand” approval through the Agile OneSDLC process | |
| 19 | Describe your experience with examples and dates of providing impact assessments of proposed changes to established baselines, testing strategies, and captured metrics | |
| 20 | Describe your experience with examples and dates of providing extensive support for two-way customer engagement and digital services (Live Chat, SMS, Email, Computer Telephony Integration (CTI), Mobile Integration/Apps, Enterprise BOTS, Customer Service Analytics and more) | |
| 21 | Describe your experience with examples and dates of developing new technologies that provide a systematic approach to specify, catalog, and trace numerous unstructured complex NFRs to help keep specifications consistent, up-to-date, and accessible | |
| 22 | Describe your experience with examples and dates obtaining Platform Software/Platform as a Service licenses to be consumed as "Pay-As-You-Go" mode | |
| 23 | Describe your experience with examples and dates providing the Managed Service Provider (MSP) for platforms to support and maintain the platforms’ IT infrastructure | |
| 24 | Describe your experience with examples and dates providing Cloud based services from leading Cloud Service Providers, and maintaining, and upgrading all cloud-hosted hardware, infrastructure, and appliances necessary for delivery of the new capabilities and in accordance with all applicable Federal policies, guidelines, and directives | |
| 25 | Describe your experience with examples and dates working a highly collaborative model across multiple stakeholders within IT & Business to deliver rapid outcomes and results |
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