0701-03_PPM_SOW Rev4.docx

LAB EQUIPMENT MAINTENANCE

STATEMENT OF WORK

1.0 OVERVIEW

This Statement of Work (SOW) describes the requirement for preventive and remedial maintenance services for Government-owned commercial computer equipment under the cognizance of the Integrated Warfare Systems Lab (IWSL). The equipment consists mainly of Hewlett Packard and former Digital Equipment Corporation (Compaq) CPUs (Alpha and Intel), and peripherals and networking components from Digital Equipment Corporation (Compaq) and other manufacturers. The equipment covered by the contract is located at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

This is a firm-fixed price contract requiring preventive maintenance and on-call remedial maintenance (remedial maintenance during the Principal Period of Maintenance (PPM). The PPM for this contract is 16 hours per day, Monday through Friday, 0500 – 2100, excluding federal holidays. During the PPM, the Contractor shall respond onsite to calls for service within four (4) hours and return the equipment to normal service (i.e. return the hardware and operating system to regular operation) within twelve (12) hours from the time service is requested. The contract also contains requirements for the Contractor to enter data into an onsite system service log. Contractor maintenance personnel that require access to the equipment to be maintained shall possess and maintain at least a SECRET level security clearance.

The Government believes the listed equipment to be in good operating condition and at the current revision levels (i.e., eligible for OEM maintenance). The successful Contractor may inspect the equipment without charge to the government. Within 60 days from date of award, if the listed equipment is found not to be in good operating condition, the Contractor shall immediately notify the government and provide a written estimate of the cost to bring the piece(s) of equipment up to good operating condition. The government may request the Contractor to update the equipment to good operating condition.

There shall be no additional charges for the following:

The Contractor will be required to travel in performance of this contract. The number of trips and types of personnel traveling shall be limited to the minimum required to accomplish work requirements and shall be coordinated with the COR. All travel shall be conducted in accordance with the Federal Travel Regulations (FTR). Travel to NSWCDD throughout the period of performance with 12 trips anticipated.

The COR will be identified at the time of contract award.

7.0 SECURITY

Some of the equipment to be maintained is in a classified environment. Contractor maintenance personnel that require access to the equipment to be maintained shall be cleared to the level of SECRET. Access to classified spaces and handling of classified material shall be in accordance with DD Form 254. The security clearance of each individual must be on file with the Security Officer at the Naval Surface Warfare Center Dahlgren Division.

(1) Facility Clearance: The Contractor shall possess and maintain a SECRET facility clearance as verified within the National Industrial Security System.

(2) Physical Security: The Contractor shall be responsible for safeguarding all Government information or property provided for Contractor use. At the end of each work period, Government information, facilities, equipment and materials shall be secured as specified by the 32 CFR Part 117 and the NSWCDD Command Security Manual.

(3) Physical Security: No safeguarding of classified material is authorized at the Contractor facility. Safeguarding will only be required at the actual performance site listed in Block 13 on the DD254. Actual performance site’s security regulations and guidelines will apply.

7.2.2 Personal Wearable Fitness Devices (PWFDs) marketed primarily as fitness or sleep devices are allowed in all Navy spaces, if they are compliant with NAVADMIN 216/15, where collateral non-Sensitive Compartmented Information (SCI), classified information is processed, stored, or discussed up to and including secret. The User must ensure the PWFD is compliant with all requirements in NAVADMIN 216/15, Cyber Hygiene Authorization to use Personal Wearable Fitness Devices (e.g., FitBit, Jawbone UP, etc.) in Navy Spaces, dated 14 September 2015 and register PWFD in the NSWCDD Fitness Device Tracker.

7.2.3 Personnel requiring the use of Medical Portable Electronic Devices (MPEDs) must submit Form NSWCDD 5239/4 for SCIF authorization to the Special Security Officer (SSO). For Special Access Program Facility (SAPF) authorizations, follow the guidance provided by the Government Special Access Program Security Officer (GSSO). Authorizations for use in SAPFs that are co-utilized within NSWCDD SCIFs require coordination between both the GSSO and SSO. For authorizations to use MPED in Collateral Classified spaces, submit form to the Special Programs Branch, Code 1053.

7.2.4 PED’s belonging to an external organization shall not be connected to NSWCDD networks or infrastructure without prior approval from the NSWCDD Information Assurance and Compliance Branch. This approval will be granted using the TARIS form and action tracker process.

Personally owned hardware or software shall not be connected or introduced to any NSWCDD hardware, network or information system infrastructure.”

Navy-issued peripheral:

Government procured headsets with or without microphones must be wired, use either a 3.5 millimeter (mm) audio jack or universal serial bus (USB) port, cannot contain active-noise cancelling functionality and may be used on systems and may be used on systems of classification up to and including collateral Top Secret. The headsets are considered unclassified when unplugged, and must be unplugged when not in use within classified spaces or when classified discussions are taking place in unclassified spaces.

Government procured Bluetooth earbuds and headsets that do not require a USB dongle or any other physical connection to enable wireless connectivity are allowed for use on government issued tablets, phones, and personal devices in telework environments or unclassified general office space where no classified discussion are occurring.

Web cameras may only be used on systems at the classification level of the space. For example, in a collateral SECRET open storage area an external web camera may be connected to the SECRET workstation only. No camera pass is required for these devices.

Government provided printers and/or scanners are authorized in a telework environment. Users must ensure that any paper or media containing controlled unclassified information (CUI) or unclassified information not authorized for public release is safeguarded by locking in a drawer, cabinet or room. CUI and unclassified information not approved for public release must be returned to the worksite for destruction.

Government issued peripherals may be used on personal devices.

While connected to any Navy network, whether on site or while in a telework environment, the use of headsets with microphones and web cameras are restricted to official government duties.

7.3 Operations Security (OPSEC)

7.3.1 Contractor personnel shall follow OPSEC concepts and principles in the conduct of this requirement to protect critical information, personnel, facilities, equipment, and operations from compromise. All Contractors (including SubContractors) shall supplement their current security practices by requiring any personnel involved in executing this contract to complete Government-sponsored and administered Operations Security (OPSEC) training. In addition, all Contractors should be aware of the Critical Information and Indicators List (CIIL) for the organization they are supporting as well as the OPSEC plan for NSWCDD. These OPSEC requirements will be in effect throughout the life of the procurement from award through the conclusion of services at the end of the period of performance (PoP) or other procurement termination. The Contractor must immediately notify the Government upon the discovery of any nonconformance with the OPSEC Plan.

7.4 Privacy Program Training

7.4.1 Privacy Program Training. Privacy training is mandatory for all NSWCDD personnel (military, civilian, and Contractor) and must be completed annually. Total Workforce Management Services (TWMS) is the official database for workforce training and is the tool for taking and recording privacy act training. The Contractor is responsible for ensuring individual annual privacy training requirements are met.

QUALITY ASSURANCE SURVEILLANCE PLAN

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate Contractor actions while implementing this Statement of Work. It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective, both onsite and offsite of the IWSL equipment represented in attachment Equipment List J.1.

The QASP provides a systematic method to evaluate the hardware maintenance provided.

This QASP is based on the premise that the Government desires to maintain the IWSL commercial equipment in good operating condition during the Principal Period of Maintenance.

The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract, the quality control program is the driver for product quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the Contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

Preventive Maintenance (PM) shall be performed to keep the systems in good operating condition. If the equipment is not in good operating condition (i.e., not eligible for OEM maintenance), the Contractor shall repair or replace the items. The preventive maintenance and on-call remedial maintenance requires the Contractor to respond to onsite calls for service within four (4) hours and return the equipment to normal service (i.e. return the hardware and operating system to regular operation) within forty-eight (48) hours from the time service is requested. The Contractor shall provide on-call maintenance services during Principal Period of Maintenance (PPM), 0700-2100, Monday through Friday (not including Federal Government holidays).

95% of all PM and RM performed IAW SOW

SURVEILLANCE: The Contracting Officer’s Representative (COR) will receive feedback from Government personnel and pass them to the Contractor for action.

STANDARD: 95% of all maintenance is without customer complaints for the month or service period. The COR shall notify the Contracting Officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items (February 2007) or the appropriate Inspection of Services clause, if any of the above service areas exceed five customer complaints.

PROCEDURES: Any Government employee that observes unacceptable services, either incomplete or not performed, for the above performance objective should immediately contact the COR and the COR will complete appropriate documentation to record the complaint and resolution.

SURVEILLANCE: The Government COR will evaluate the services required to ensure compliance.

STANDARD: The Contractor shall perform all work required in a satisfactory manner in accordance with the appropriate SOW paragraph. The COR shall not consider the tasking complete until all deficiencies have been corrected.

PROCEDURES: The Government COR will inspect all work tasks required to ensure Contractor compliance with the Statement of Work (SOW) each time the service(s) is performed. Record results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, notify the Contractor of the deficiencies for correction. The Contractor shall execute an agreeable plan to correct the unacceptable performance.