07 - Appendix 04 - Risk Assessment Code Matrix.pdf
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- Attached to
- Maintenance Call Center RFI
- Solicitation number
- RFI8132025
- Issued by
-
Defense Commissary Agency
About this file
This document is a Risk Assessment Code (RAC) Matrix for a Call Center, specifically Appendix 4, which provides a comprehensive framework for evaluating potential hazards based on their severity and probability. The matrix categorizes risks across four severity levels (Catastrophic, Critical, Marginal, and Negligible) and four probability levels (Frequent, Likely, Occasional, and Seldom), resulting in a color-coded grid that helps assess and prioritize potential risks. The matrix defines specific monetary thresholds for each severity category, ranging from minimal damage up to $2,500,000, and includes detailed descriptions of accident probabilities to help organizations systematically analyze and mitigate potential workplace hazards.
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DeCA Call Center Risk Assessment Code (RAC) Matrix 1 | P a g e
Appendix 4 – Risk Assessment Code Matrix
Call Center Risk Assessment Code (RAC) Matrix
Hazard Probability
Hazard Severity Frequent (A)
Likely (B)
Occasional (C)
Seldom (D)
Catastrophic (I) 1 / Critical 1 / Critical 2 / Serious 4 / Minor Critical (II) 1 / Critical 2 / Serious 3 / Moderate 4 / Minor Marginal (III) 2 / Serious 3 / Moderate 4 / Minor 5 / Negligible Negligible (IV) 4 / Minor 4 / Minor 5 / Negligible 5 / Negligible
Category Description
H A
Z A
R D
S E
V E
R
IT
Y
I Death, permanent total disability, or loss of facility or asset of $2,500,000 or more.
II Permanent partial disability or major property damage of $600,000 up to $2,500,000
III Lost workday injury or compensable injury, or minor property damage $60,000 up to $600,000.
IV
Injury involving first aid or minor supportive medical treatment, a minimal threat to personnel or property (damage up to $60,000), or a violation of a standard
A C
C
ID
E N
T
PR
O
B A
B
IL
IT
Y
Category Description
A Likely to occur immediately
B Probably will occur in time
C Possible to occur in time
D Unlikely to occur
R
IS
K
SS
E
SS
M E
N T
C O
D E
(R
C
Category Description 1 Critical 2 Serious 3 Moderate 4 Minor 5 Negligible
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