(04) SOW.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Little Pines Recreation Site

Janitorial Service and Solid Waste Removal & Mowing, Grounds Maintenance and Trimming Services

Contents Project Title

General Information

1.0 Background and Purpose

2.0 Definitions

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Deliverable / Schedule

5.0 Government Furnished

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 - Electronic and Information Technology Standards

11.0 Performance Requirement Measures

Project Title Janitorial Service and Solid Waste Removal & Mowing, Grounds Maintenance and Trimming Services

General Information

1.0 Background and Purpose

This is a non-personal services contract to provide janitorial service and solid waste removal with Grounds policing at Little Pines Recreation Site, Ouachita National Forest, Scott County, Arkansas.

1.1 The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service provides shall be accountable solely to the Contractor who in turn is responsible to the government.

1.2 Scope: The Contractor shall provide janitorial services and waste removal with grounds policing services. The contractor shall also provide services for grounds maintenance, to include removing debris, garbage and trash scattered on the ground in the designated mowing area prior to mowing activities, brush hogging and trimming of the designated areas at Little Pines Recreation Site, totaling approximately 3.18 acres.

1.3 Period of Performance: The base period for this contract will he from date of award through December 31, 2025.

Note: This solicitation contains an option clause to extend the awarded contract for up to four

(4) additional one-year periods. The one-year option periods are as follows:

Option Year 1: January 1, 2026 through December 31 2026 Option Year 2: January 1, 2027 through December 31, 2027 Option Year 3: January 1, 2028 through December 31, 2028 Option Year 4: January 1, 2029 through December 31, 2029

1.4 Government Key Personnel: The following personnel are considered key personnel by the government:

COR -- Veronica Greene Recreation Technician PCS Ranger District IPP ---- Approver Shirley Schaeffer Support Services Specialist PCS Ranger District CO ---- Contracting Officer (TBD)

1.5 Place of Performance: The work to be performed under this Contract will be performed at the Little Pines Recreation Site, Lake Hinkle, Scott County, Arkansas, located approximately 11 miles west of Waldron, Arkansas on Hwy 248.

1.6 Type of Contract: The government will award an Indefinite Delivery Indefinite Quantity (IDIQ) Contract to provide all management, labor, transportation, supplies, materials and equipment to perform janitorial services with grounds maintenance to include mowing, trimming and grounds policing, at Little Pines Recreation Site.

1.7 Special Qualifications: Contractor is responsible for ensuring that vehicle being used for solid waste removal meets Arkansas State Law requirements for transporting solid waste. Solid waste must be disposed of in a State approved sanitary landfill or incinerator. Note: Transportation of solid waste shall be in a state approved vehicle that prevents litter or garbage scattering in transit. Solid waste must only be disposed of in a state approved site.

2.0 Definitions

2.1.1 CAMPING EOUIPMENT. Privately owned items found on a campsite such as tents, camping trailers, vehicles, motorcycles, bicycles, boats, lawn chairs, coolers, firewood, extension cords, toys, fishing gear, etc.

2.1.2 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

2.1.3 CONTRACTING OFFICER (CO). A person with authority to enter into, administer, terminate contracts, and make related determinations and findings on behalf of the government: Note: The only individual who can legally bind the government.

2.1.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract and does not constitute a change and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the contract.

2.1.5 DEBRIS. Stumps, rocks, street sweepings, grass clippings and trimmings, tree trimmings and sticks longer than 18 inches or 1 inch or greater in diameter. Shall also include dead animals, and animal waste (regardless of size).

2.1.6 DEFECTIVE SERVICE. A service output that does not meet the Standard of Performance associated with the Performance Work Statement.

2.1.7 DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.8 INCINERATOR. A furnace or contaner for incinerating or burning waste material to ash.

2.1.9 JANITORIA L SERVICE. A service in which one performs tasks to keep the premises and offices or buildings clean and make minor repairs.

2.1.10 KEY PERSONNEL. Contractor personnel that are evaluated through a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.11 GARBAGE/TRASH. Food waste, unwanted or useless material, something in a crumbled or broken condition, debris from pruning or processing plant material, including paper, plastic and rubber by-products.

2.1.12 GENERAL USE AREA. An area which is commonly used by the public within a defined set of lines or boundary.

2.1.13 GROUNDS POLICING. To make clean or put in order an area used for a particular purpose, the recreation area.

2.1.14 INVOIGE PROCESSING PLATFORM (IPP). Accounting system utilized by the U.S. Department Of Agriculture, U.S.

Forest Service where contractors submit invoices for payment processing.

2.1.115 INTEGRATED ACQUISITEON SYSTEM (IAS). Acquisition system utilized by the U.S. Department of Agriculture, U.S. Forest Service in budget planning and implementation.

2.1.16 MOWING CYCLE, A mowing cycle is defined as the performance of all mowing and trimming within all the specified recreation area.

2.1.17 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.18 QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.19 QUALITY ASSURANCE SURVELLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.20 OUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.21 QUALITY CONTROL PLAN. An organized written document prepared by the contract specifying how the contractor intends to achieve quality control.

2.1.22 SOLID WASTE. Refuse from places of human and animal habitation as in garbage, rubbish, and excrement.

2.1.23 SANITARY LANDFILL. A system of trash and garbage disposal in which waste is buried between layers of earth for health purposes.

2.1.24 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.25 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.26 WORK WEEK. Monday through Friday, unless specified otherwise.

Contractor Requirements

3.0 Technical Requirements

Janitorial and Trash Services

Schedule of Janitorial and Trash Services All janitorial and trash service shall occur Monday , Wednesday and Friday, or as needed via the COR.

Dates of service will be March 1 – December 1 each year.

Brush Hogging Will be performed bi-annually, at the discretion of the COR.

3.0.1 Basic Services. The contractor shall provide janitorial services and solid waste removal services with grounds policing at Little Pines Recreation Site.

3.0.2 Facilities Cleaning. Cleaning will be bet performed in a manner that does not damage any of the Government facilities. Cleaning solutions residue shall not be left on fixtures. Repairs, necessary due to improve cleaning equipment supplies or techniques shall be the contractor's responsibility and expense. All sub-tasks are to be accomplished on the same day. Custodial services on the bathhouse shall be performed before noon on the scheduled day. All custodial services performed before 8:00 a.m. shall be performed with minimal. noise. The contractor shall notify the Contracting Officer's Representative of any damage or vandalism of the facilities. Under no circumstances shall trash be or washed out onto the lawn. ALL FLOORS ARE TO BE SWEPT AND DEBRIS REMOVED WITH TRASH

RECEPTICAL BEFORE WATER IS APPLIED TO INTERIOR FLOORS.

3.0.3 Bathhouse Cleaning. Signs shall be posted across doorways to advise visiting public when contractor is performing cleaning services. The bathhouse exterior (walls, over-hang, screens, windows, doors, sidewalks attached to the building and lights) and interior (ceiling, wails, partitions, floors, doors and everything contained within) shall be free of dirt/grime, spider webs, cobwebs, wasp nests, and any foreign matter. The roof is not included in this contract. Window screens shall be brushed clean as foreign matter appears. Windows shall be cleaned as well. Trash shall be removed and liners or bags shall be replaced. All trash, debris arid liquid will be removed from the trash receptacles before replacing liners/bags. Toilet paper holder shall be filled dry and clean toilet paper. All walls, floors, partitions, sinks and counter tops, toilets, benches, and doors shall be scrubbed clean and sanitized during each cleaning. Excess water on sinks, mirrors, toilets, walk or partitions shall be wiped dry and leave a clean surface--free of water spots. Excess water on floors shall be blown or mopped dry.

The first week of each month, shower stalls shall be cleaned with a stain removal chemical to remove water and mineral stain on walls fixtures and floor. Ceiling fans shall be cleaned the first week of each month. The storage hallway shall always be kept clean and orderly.

3.0.4 Pavilion, Campsites and Picnic Sites, Pavilion includes picnic tables, food prep tables, grills, benches, hydrant, support beams, and concrete floor. Beams shall be kept free from spider webs, wasp nests and dirt dobber nests.

Campsites include picnic table, food prep tables, grill, fire ring, tent pad, lantern pole, concrete pad and parking area.

There are a total of nine (9) campsites (not counting the host site).

3.0.4.1 Grills shall be scraped down-with a flat bladed tool, no wire brush will be used with all food and foreign particles removed. The cold ash in grills and fire rings shall be bagged and removed. Remaining firewood shall be stacked neatly alongside the fire rings. Picnic tables and food prep tables shall be cleaned removing all food particles, residue and rinsed. Parking areas and picnic pads are to be swept or blown clean and debris/trash shall be removed and placed in trash bins. Trash shall not be raked or blown into the grassy area. Nails, rope, and wire attached to trees and shelters shall be removed. Any picnic or campsite that is occupied and cannot be cleaned at the scheduled time, shall be cleaned on the next scheduled cleaning day, unless otherwise instructed by the COR. The hydrants shall be rinsed, and benches, concrete pads and floor shall be cleaned with greasy spots scrubbed out and rinsed.

3.0.5 Other Structures. Other Structures located Within the Little Pines Recreation Site area include Forest Service signs, fountains, hydrants; bulletin boards, pay station, sidewalks, boat docks, fishing pier and sunning benches. All structures shall be cleaned and kept free of dirt and grime, foreign materials, dead insects, insect nests and webs. Metal Forest Service signs shall be cleaned with bleach water solution, made up of one cup bleach to one gallon water. Wooden Signs shall be cleaned with plain water. All signs shall be rinsed and wiped dry. Sidewalks are to be swept out blown clean. All trash on the beach/day-use area shall be removed. Plexiglass and information area is to be cleaned with a mild soap (no harsh chemicals), ringed and wiped dry.

3.0.6 Grounds Policing: Prior to removal of solid waste, police the grounds by walking all general use areas and picking up trash, bottles, cans, glass, and obvious litter. Police picnic and camp units and keep them free of litter, including bottle caps and cigarette butts (Do not perform litter pick up in units that are occupied).

3.0.7 Sweet Smelling Toilet (SST), - The SSTs located near the boat ramp shall have deodorizer applied after each cleaning. Windows shall be cleaned, outside and inside of the commode shall be clean periodically and sanitized.

Interior walls, handrails, floor and door shall be scrubbed clean, with all foreign matter removed, and sanitized. Toilet paper holders shall be filled with clean and dry toilet paper.

3.0.8 Fish Cleaning Station. The Fish Cleaning Station, including cutting boards shall be scrubbed clean, sanitized and double rinsed. Fish cleaning station walls, floor, ceiling, overhang and light shall be cleaned sanitized and rinsed. The instructional sign shall be rinsed. Insects, spider webs and wasp nests shall be removed from the light fixture.

3.0.9 Trash Removal/Disposal. Contractor Shall maintain each garbage container and pad on which it sets to ensure it is clean and odor free. The contractor shall remove all trash from trash bins/containers on each scheduled cleaning day, The containers shall be cleaned inside and out with a mild soapy solution and scrubbed gently to loosen any food particles and mold buildup and rinsed. Replace bins with clean trash bags/liners. The contractor shall dispose of trash following city, county, state, and EPA regulations and rules.

3.0.9.1 The Waldron, Transfer Station, located in the City of Waldron, Scoff County, Arkansas can be contacted at 479- 637-2614. The contractor shall be responsible for any fees incurred through this process.

3.1 Technical Requirements

Mowing, Trimming and Grounds Maintenance

Schedule of Grounds Maintenance All defined mowing areas shall be maintained once every two weeks, or as requested by the COR.

All ground maintenance shall occur Monday thru Friday.

Dates of grounds maintenance will be April 15- October 30 each year, or as requested by the COR.

Brush Hogging Will be performed twice a year, at the discretion of the COR.

Mowing and trimming in the designated mowing area must he conducted in such a manner as to provide uniform grass height. Tasks will be performed in sequential order unless directed by COR.

3.1.1 Prior to mowing and trimming of all designated mowing areas, the contractor shall remove rocks and debris that are likely to damage equipment or be thrown by the mowing equipment.

3.1.2. Mowing will not begin before 8:00 a.m.

3.1.3. Grass and weeds shall be mowed to a height of not more than 3 inches or less than 1-1.5 inches within designated-mowing areas,

3.1.4. All trimming of an area shall be performed in conjunction with the mowing of the designated area. Trimming with specialized devices shall be performed in the area where conventional mowing would risk damage to either the object, a conventional mowing device or risk the safety of the operator or anyone else in the area. Consequently, special care shall be taken not to damage area trees, shrubs, wooden posts, or any public or property. All poisonous plants shall be cut flush with the ground and removed from trees. Additional caution will be adhered to mowing around vehicles in the area as to avoid damaging property,

3.1.5 Mow and trim around all site amenities: signs, fences, sidewalks, etc.

3.1.6 Mow each side of the main road approaching the recreation area, as indicated on the designated area mowing map:

3.1.7 Mow around all approach and designation signs associated with the Recreation Sites.

3.1.8. After mowing is accomplished in the recreation area, the contractor shall remove vegetation and debris from parking lots, walkways, unoccupied camping around building structures. DO NOT BLOW DEBRIS INSIDE

FACILITIES UNDER DOORS.

3.1.9 Mowing shall not be performed if grounds are wet. No rutting or scalping of the ground surface.

3.1.10 If present, do not cut or damage seedlings or saplings planted in the designated moving area, Do not cut flowering plants planted in designate mowing area and delineated for protection.

3.1.1 Contractor will brush hog all grass, weeds; briars, etc. located within the designated area to a uniform height no greater than 6 inches in height. Brush hogging shall be within one foot of all obstacles, yet not close enough to cause damage to trees or fences. Prior to cutting, the contractor shall removal and properly dispose of any trash, paper; debris or anything that presents a safety hazard debris. This includes, but not limited to, paper, cans, bottles, large limbs, large rocks, and foreign objects within the designated area. All debris shall be disposed of the same day as collected. Brush hogging shall be accomplished free of scalping, rutting, or uneven or rough cutting; Cutting equipment shall have sharp cutting edges that produce a neat, clean even cut. Brush-hogging speed shall be such that a clean even cut is achieved.

Trees are not to be damaged; fences that are damaged by the brush hogging operation shall be repaired or replaced by the contractor at their own expense. Contractor shall be liable for damage done by the brush hogging subtask.

3.9 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.9.1 General: The Contractor shall furnish all personnel materials, personal protection equipment, supplies, equipment and services required to perform work under this contract.

3.9.2 Materials: The contractor shall provide all personnel, materials, equipment, supplies, facilities, transportation, tools, supervision, and other items and non-personal services necessary to perform janitorial service and solid waste removal, with grounds policing, at facilities as defined in this Performance Work Statement.

3.9.2.1 Materials and supplies include all toilet paper, paper towels, soap for soap dispensers and trash bags. Trash bags are to be a minimum of 2.0 mil thickness used to line trash receptacles at the recreation site. Toilet paper will be two-ply toilet paper, type to fit toilet paper dispensers in the restrooms and pit toilets located at the recreation site.

3.9.3 Equipment: The Contractor shall furnish all equipment needed to perform work under this specification. Equipment must be in good operating and mechanical condition and shall comply with all safety requirements and equipment owner manual instructions.

3.9.4 Mowing and trimming equipment shall be equipped and operated in accordance with the following:

3.9.5 Seat belts shall always be worn by operators while operating equipment.

3.9.6 Mowers shall be equipped with slides and wheels.

3.9.7 Mulching mower shall not be used.

3.9.8 Mowers shall not weigh more than 1,500 lbs. and not be more than 60" cutting width when used within 6 feet of campsite utilities and buildings located in the recreation area. Campsites in this area are close together, have utilities that are close together and some campsites have sloping sides. Buildings have utilities and septic laterals in the immediate lawn area.

3.9.10 All safety devices provided by the manufacturers of string trimmers, push and riding mowers shall function as designed.

3.9.11 String trimmers shall be equipped with manufacturer guards and shields.

3.9.12 All contract employees must wear proper personal protection equipment (PPE) while performing work tasks.

3.9.13 Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures of the Forest Service Health and Safety Code Handbook 6709.11

3.9.14 The Contractor shall perform to the standards in this contract. Contractor must maintain Safety Data Sheets for all cleaning supplies utilized while performing this Contract. Material Safety Data Sheets will be readily available with items being stored in Government facilities.

3.10 Recognized Holidays: Contractor will perform janitorial work according to schedule guidelines including Holidays, as tasked by COR.

3.11 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:00 am. to 11:00 am, three days per. week. Monday, Wednesday and Friday, to include the following Federal holidays, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, 4th of July Labor Day, Columbus Day and Veterans Day, unless directed otherwise due to facility closure by local national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed contracts, the contractor will not be reimbursed for when the government facility is closed for the above reasons. The contractor must always maintain an adequate workforce for the uninteruppted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Typical opening and closing schedual for Little Pines Recreation Site has been during the months of March to November timeframes, but this schedule is subject to change depending on funding and maintenance requirements of the recreation area.

3.12 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services fire personnel in accordance with this Performance Work Statement (PWS). The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective Services. The Contractor’s quality control program is the means by which he or she assures themselves that their work complies with the requirement of the contract. The contractor will be required to submit a Quality Control Plan in writing within 30 calendar days after contract award. After acceptance of the quality control plan, the contractor shall receive the contracting officer's acceptance in writing of any proposed change to his QC system prior to implementation.

3.13 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

4.0 Deliverable / Schedule

Invoicing Instructions: Invoice once per month, within 14 days after the end of the month, through IPP in additions submit a copy via email to Shirley Schaeffer at email address: Shirley.Schaeffer@usda.gov

5.1 Government Furnished

5.1.1 Utilities: All utilities in the facility will be available for the contractor's use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off lights, water faucets, or valves after using the required amount to accomplish the cleaning of the facilities and equipment.

5.1.2 Equipment: Not Applicable

5.1.3 Materials: Not Applicable

DELIVERABLE FREQUENCY NUMBER OF COPIES MEDIUM/FORMAT SUBMIT TO

Grounds

Maintenance Services Invoice

By the 14 of every month , 1 original and 1 copy within 14 days of accomplished monthly task.

1 original a ached in IPP for payment of services, 1 copy delivered by electronic format/email to

COR.

Submit to

Shirley Scheaffer

6.0 Travel

6.1 Place of Performance: The work to be performed under this contract will be performed at Little Pines Recreation Site, located in Scott County, Arkansas, near Waldron, Arkansas.

6.2 Travel Reimbursement

Contractor will be responsible for all expenses and transportation required for travel to and from work area.

7.0 Contractor’s Key Personnel

7.0.1 The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:30 am to 4:00 pm Monday through Friday, to include Federal holidays, except when the government facility is closed for administrative reasons.

7.1 Identification of Contractor Employees: All contract personnel attending meetings, answering government telephones and working in other situations where their contractor status, that are not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

7.2 Appearance of Contractor Employees: Contractor personnel shall present neat appearance and be easily recognized.

This may be accomplished by wearing clothing, to include safety vests, bearing the name of the company or by wearing an appropriate badge containing the company and employee name. Additionally, employees shall be fully attired, at all times, while performing work activities.

7.3 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting officer (CO), Contracting Officers Representative (COR) and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor performance, and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

8.0 Security Requirements

8.1 Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

8.2 Key Control (If applicable). The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. Note:

All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated.

Contractor shall develop procedures covering key control shall be included in the Quality Control Plan. Such procedures shall include the return of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

8.3 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock-or locks. However, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due to the Contractor. In the event that a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

8.4 The Contractor shall prohibit the use of government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

8.5 Lock Combinations. (If applicable). The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor's Quality Control Plan.

9.0 Data Rights

Not Applicable

10.0 Section 508 - Electronic and Information Technology Standards Not Applicable

11.0 Performance Requirement Measures

11.1 Contracting Officer’s Representative_(COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the contractor concerning technical aspects of the contract, issue written interpretations of technical requirements including Government drawings, designs, specifications. Also to monitor contractor performance to identify both the Contracting Officer and Contractor of any deficiencies, and to provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which-is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

11.2 Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items: The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

These thresholds are critical to mission success.

Performance Objective Standard Performance Threshold Method of Surveillance.

5.2 Janitorial Services All surfaces shall be clean and free of loose dirt, stains, and smears: Trash shall be emptied, and toilet paper refilled. inside and outside of buildings shall be free of spider webs, insect nests, and debris.

Sidewalks shall be free of dirt and debris.

Zero defects 100 Percent Inspection

5.3 Grounds Policing Grounds are free of li er, garbage, and

trash.

No more than one customer complaint per report.

Random Sampling and Validated Customer Complaint received by

COR

5.4 Trash/Solid Waste

Removal

All trash bins emp ed with new liners installed. Area around bins. are free of garbage and trash.

No more than one customer complaint per report.

Random Sampling and Validated Customer Complaint received by

COR

Grounds maintenance, to include mowing and trimming services.

Mowing and trimming of designated mowing areas at Li le Pines Recrea on Site.

Zero defects 100 Percent Inspec on

Remove debris, garbage and trash from designated mowing area before mowing services begin.

The removal of debris, garbage and trash from the designated mowing areas prior to mowing services beginning in the Li le Pines Recrea on Site.

Zero defects 100 Percent Inspec on