03f - Customer Satisfaction Survey - 697DCK-24-R-00440.pdf
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- Landscaping and Grounds keeping for HSV SSC/ATCT
- Solicitation number
- 697DCK-24-R-00440
About this file
This document is a Customer Satisfaction Survey related to a Federal Aviation Administration (FAA) Solicitation for Landscaping and Groundskeeping Services at the Huntsville, Alabama Air Traffic Control Tower Base Building and remote sites. The purpose of the survey is to obtain input on the past performance and customer service of the contractor submitting a proposal. The survey covers areas such as overall service performance, response time, problem solving, and on-site employee performance. The completed survey must be emailed directly by the customer reference to the FAA Contracting Specialist by the specified deadline. The related federal contract opportunity is a small business set-aside solicitation with a NAICS code of 561730 - Landscaping Services. The resulting award will be a Firm-Fixed Price contract. The solicitation provides details on the site visit, question submission, and proposal due date requirements.
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Text version
697DCK-24-R-00440
Customer Satisfaction Survey Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
Yvette.jackson@faa.gov
Davis, Jennifer J (FAA) Update with your information
File details come from the government source that posted it. Updated .