03 STS DRAFT SOW.docx

STATEMENT OF WORK (SOW)

STATIC TRANSFER SWITCHES (STS) PROGRAM

C.1.0. INTRODUCTION

The Federal Aviation Administration (FAA) has a requirement for the acquisition, and life cycle in service support of the Static Transfer Switch (STS) Program. This Statement of Work (SOW) defines the FAA's requirements for life cycle integrated LOGISTICS (iLOG) technical support services for the STS.

C.1.1. BACKGROUND

The Federal Aviation Administration is currently acquiring Commercial Off-The-Shelf/Non-Developmental Items (COTS/NDI) Static Transfer Switches. This COTS/NDI approach provides the FAA with the most efficient approach to acquire Static Transfer Switches. The STS functions as a selector between two sources of power to critical equipment.

C.1.2. SCOPE

This Statement of Work (SOW) defines the requirements for project management, configuration management, technical support services, test and evaluation, logistics support, training, and quality control for the STS and associated equipment being acquired. The Contractor must provide all necessary equipment; engineering; logistics support; maintenance/operator training; spares provisioning and maintenance program; and provide the documentation to support the acquisition of the STS and associated equipment.

C.2.0. APPLICABLE DOCUMENTS

C.2.1. SPECIFICATIONS, STANDARDS, and PUBLICATIONS The Specifications, Standards and Publications referenced below are part of this SOW to the extent specified. However, they are not all encompassing, and additional Specifications, Standards and Publications may be required for a particular task. As part of the delivery order, the Contractor must furnish and follow all applicable Specifications, Standards and Publications. For most projects, in the event there are conflicts between FAA documents and industry standards, the FAA documentation will take precedence unless otherwise directed by the COR. Contractors are required to be in compliance with the latest version of Specifications, Standards and Publications.

C.2.2. FAA ORDERS

C.2.3. FAA STANDARDS

C.2.4. INDUSTRY STANDARDS

C.2.5. MILITARY SPECIFICATIONS (Used for Guidance Only)

C.3.0. REQUIREMENTS

The Contractor must furnish the necessary personnel, plant, equipment, facilities, materials, and other necessary resources to produce, test, and deliver the items described in this SOW. All such items must be supplied in conformance with the terms and conditions of this SOW and the complete contract, including references. The Contractor must execute the terms of this contract in accordance with individual delivery orders and be solely responsible for the management of its subcontracts.

C.3.1. PROGRAM MANAGEMENT

The Contractor must designate the Program Manager (PM) and Alternate Program Manager (APM). Once approved by the FAA, these individuals must interface with the Government and organize, schedule, and report on all elements of this contract. The PM and APM are designated as "Key Personnel." The individual PM and APM must possess a minimum of one (1) year of program management experience with a contract of similar size and scope in a Government or corporate environment. The PM or APM, as necessary, must be the focal point within the Contractor's organization for all required program efforts involving equipment orders, equipment documentation, quality control, logistics, and training. The PM must be prepared to discuss the status of contract activities with the Contracting Officer (CO) and Contracting Officer Representative (COR). The Contractor must provide all of the necessary management, business and administrative planning, and coordination required to successfully perform all SOW tasking or associated task/delivery orders. The Contractor must also manage and administer submission of all data items required in each task/delivery order. Other functions considered part of Program Management are:

a. Integrated Logistics Support (ILS), SOW Paragraph 3.4

b. Contractor Depot Logistics Support (CDLS), SOW Paragraph 3.5

c. Training, SOW Paragraph 3.6

C.3.1.1. PROGRAM PLAN Contract Data Requirements List (CDRL) M001: Program Plan The Contractor must provide its existing Program Plan, indicating the method in which the FAA's work (equipment, logistics, and training) will be functionally integrated into the Contractor's existing management structure.

C.3.1.2. PROGRAM MANAGEMENT REPORT CDRL M002: Program Management Report The Contractor must maintain a spreadsheet of equipment, training and service task orders indicating status of each. A soft copy of the report must be e-mailed to the FAA CO or COR monthly.

C.3.1.3. CONFERENCE/MEETINGS CDRL M004: Meeting Agenda; CDRL M005: Meeting Minutes The Contractor must prepare and deliver to the Government an Agenda (CDRL: M004) five (5) working days prior to each scheduled conference, review or meeting, and meeting minutes (CDRL: M005) within five (5) working days after each scheduled conference, review, and meeting. Contractor administrative support must be provided for meetings and conferences at a contractor facility. Such support may consist or providing facilities, office equipment, and clerical support. All meetings and conferences held at the Contractor's facility means a facility located in the Continental United States (CONUS). Travel by Contractor's personnel to meetings and conferences in locations other than Contractor's facility, or the Contractor's city or local metropolitan area, are reimbursable in accordance with (IAW) the FAA's Travel Policy (FAATP).

C.3.1.3.1. POST AWARD CONFERENCE

The Contractor must participate in a Post Award Conference (PAC) to be held at the Contractor's facility or a location determined by the CO. The conference will be scheduled no later than thirty (30) working days after contract award. The purpose of the conference is to thoroughly review the contract to ensure that all parties have a clear understanding of all contractual requirements. The Program Management, Logistics Guidance, initial Contractor Depot Logistics Support (CDLS), and Training Guidance Conferences may be held concurrently with the PAC; or, at the discretion of the Government, held on separate dates and locations.

C.3.1.3.2. PROGRAM MANAGEMENT REVIEW (PMR)

The Contractor must conduct Program Management Reviews (PMRs) to review the contract status in terms of Performance and Schedule at the request of the Government. The CO or the COR must notify the Contractor at least thirty (30) working days in advance of all required PMR briefings, reviews, and agenda items. All program review dates will be determined by the CO or COR designated representative. The Contractor must propose an agenda to the Government for review and approval for each PMR no later than fifteen (15) working days prior to such PMR. The Contractor must prepare minutes and action item list in support of all PMR meetings.

C.3.1.3.3. TECHNICAL INTERCHANGE MEETINGS (TIMs) The Contractor must support and participate in TIMs. The purpose of these meetings is to promote a free exchange of ideas between the Contractor and the Government in order to identify and resolve technical problems. The Contractor must provide the appropriate subject matter experts in order to respond to Government questions. The Contractor and FAA will coordinate the best location for the meetings. Meetings will be coordinated with the COR and approved by the CO. Teleconference meetings may be held in lieu of travel. The CO must notify the Contractor of the Government's readiness at least fifteen (15) working days in advance of each TIM. The Contractor must propose an agenda to the Government for review and approval for each TIM no later than five (5) working days prior to each TIM. The Contractor must prepare minutes and action item list in support of all TIMs.

C.3.1.3.4. PROVISIONING GUIDANCE CONFERENCE

The Contractor must participate m an FAA-sponsored Provisioning Guidance Conference. The provisioning conference is required to determine onsite and depot-sparing levels. The initial conference must convene within twenty (20) working days of contract award and may be held concurrently with the post award conference. Subsequent provisioning conferences may be scheduled at the discretion of the Government to resolve any supply support issues that may arise during the contract period of performance.

C.3.1.3.5. INTEGRATED LOGISTICS SUPPORT MANAGEMENT TEAM (ILSMT) MEETING

See Section C.3.4.1.3.

C.3.1.3.6. CONTRACTOR DEPOT LOGISTICS SUPPORT MANAGEMENT REVIEW (CDLSMR)

See Section C.3.5.3.

C.3.1.3.7. TRAINING. POST-AWARD TRAINING CONFERENCE AND TRAINING REVIEWS (TR)

See Section C.3.6.5.1.

C.3.1.4. QUALITY CONTROL PROGRAM CDRL Q006: Quality Assurance Plan (QAP) The Contractor must provide a QAP for the design, development, evaluation, and furnishing of hardware, software, firmware supplies, services, and associated documentation (including any modification to existing hardware and software). The plan must integrate the FAA's quality control needs into the existing practices without developing a new quality assurance program. The Contractor must conduct its quality assurance program in accordance with the approved QAP.

C.3.1.5. CONFIGURATION MANAGEMENT CDRL Q007: Contractor's Configuration Management Plan The Contractor must incorporate the FAA Configuration Management requirements into their established configuration management program and reporting system. The Contractor's in-place Configuration Management Program will be augmented with FAA Order 1800.66. Further guidance may be obtained from EIA-649C, FAA-STD-021 and MIL-HDBK-61, Appendix A. The Contractor must describe their process for configuration identification, configuration control, configuration status accounting, and configuration audits. The Contractor must establish a configuration control board that includes FAA representation. Equipment changes are not authorized without FAA approval. The Configuration Management Plan describing the Contractor's Configuration Management Program must be submitted for approval within thirty (30) working days of contract award. The PM must be the point of contact for all communications on Configuration Management related issues.

Configuration Identification: The Contractor must have a system to identify Hardware Configuration Items (HWCI), Computer Software Configuration Items (CSCI), and Firmware associated with each STS and Automatic Transfer Switch.

Configuration Control:

a. The Contractor will notify the CO of any anticipated or scheduled changes to HWCI, CSCI, Firmware, or documentation associated with the STS and associated equipment using the Contractor's established configuration management notification system. The Contractor must notify the CO via a Formal letter of any "Field Service Bulletins" associated with any Static Transfer Switch procured for the FAA as addressed in paragraph 3.5.7.1 Contractor Depot Logistics Support (CDLS). Access to the information contained within a Field Service Bulletin must be available from the contractor's electronic bulletin board, if available. The Contractor must provide all information and Government Intellectual Property (IP) at no cost to the Government in the event of contract termination.

b. The Contractor must notify the FAA if new equipment, different than the equipment listed on the Bill of Materials, needs to be used for the Static Transfer Switches and Automatic Transfer Switch. The FAA will determine if testing of the new equipment is required. Configuration Status Accounting: The FAA will utilize the Contractor's Configuration Status Accounting (CSA) system must include the recording and reporting of baseline data, changes to configuration-controlled items and any other items identified in the Configuration Management Plan. CM changes applicable to the STS and associated equipment at FAA sites must be reported to the FAA within ten (10) working days of Contractor engineering changes.

C.3.2. SOFTWARE QUALITY ASSURANCE

The Contractor must develop and implement a software quality assurance program aimed at comprehensively eliminating software bugs. All functions must be tested on a software simulator by someone different than the person responsible for the original code or any subsequent changes. The Contractor must also develop and implement an organized plan for ensuring all previous software corrections or enhancements developed for previous clients have been incorporated in this project. Configuration management processes must be capable of identifying code changes and software revision levels. Proper functioning of the software must be demonstrated on a simulator. The Contractor must provide a copy of their ISO 9000 series certification documentation to support compliance of the above Quality Assurance requirements.

C.3.3. COMMERCIAL OFF-THE-SHELF EQUIPMENT

The STS must consist of Commercial-off-the-Shelf /Non-Developmental Item (COTS/NDI) equipment conforming to requirements in "Static Transfer Switch (STS) equipment Specification (STS SPEC)" found in the Section J, Attachment J.l of this contract.

C.3.3.1. SOFTWARE, FIRMWARE AND DOCUMENTATION COPYRIGHT, DEVELOPMENT AND LICENSE RIGHTS The FAA must have full and complete data rights to all system software, system firmware, and all supporting documentation. The Contractor must furnish to the FAA any software or firmware necessary to alter or modify the “application” software. The “executable” source code must be furnished. The executable code must be properly annotated and commented. The FAA must have the right to reproduce, copy, alter, use, and modify all data, documentation, software, and firmware. The FAA agrees to maintain this data in a reasonably secure manner. The manufacturer must license the FAA to use all applicable software.

C.3.3.2. REMOTE MONITORING SOFTWARE CDRL E008: Monitoring Software/Firmware Documentation The Contractor must develop and provide Government access to STS, Automatic Transfer Switch (ATS), and associated equipment Remote Maintenance Monitoring (RMM) interface software information. This contractor software interface documentation will be used by the Government to develop FAA RMM software that interfaces to the Static Transfer Switch controller.

C.3.3.3. EQUIPMENT IDENTIFICATION AND MARKING

C.3.4. LOGISTICS

C.3.4.1. INTEGRATED LOGISTICS SUPPORT (ILS)

The Contractor must plan, manage, and execute an Integrated Logistics Support (ILS) program that addresses all elements of integrated logistics identified in this SOW. The objective of the ILS Program is to execute and integrate support tasks to ensure the Static Transfer Switch program is fully supportable throughout its life cycle. The Contractor must support the FAA ILS Program by performing the tasks included in this section of this SOW.

C.3.4.1.1. ILS PROGRAM PLANNING CDRL L009: Integrated Support Plan The Contractor must establish and manage an integrated product support program which provides integrated logistics support for the STS program. The Contractor must conduct the Integrated Logistics Support Program in accordance with an FAA approved Integrated Support Plan (ISP). The ISP must detail the Contractor's plan for managing the ILS program for the program life cycle. The ISP will include the Contractor's Logistics Management Information (LMI) plan. The Contractor may demonstrate compliance with the above requirement by providing the Government with either the applicable portions of their ISO 9000 series certification documentation or internal corporate documentation that support both the scope and intent of the ISP, as described in Data Item Description (DID) DI-FAA ISP-LOOI. The Contractor must update the FAA approved ISP or the FAA approved applicable portions of their ISO 9000 series documentation or internal corporate documentation to reflect approved changes emanating from program changes, reviews, and other actions affecting the integrated logistics aspects of this program and must deliver the updated ISP/ISO 9000 series documentation or internal corporate documentation to the Government on an as required basis in accordance with the Contractor's normal update process. The Contractor's Logistic Support Program must be developed to support the following maintenance concept:

a. FAA technicians will perform all the tasks that the Contractor's Customer Service Engineer or Field Service Engineers perform during an assistance visit to a customer site(s). Tasks must include, but are not limited to, inspection of equipment, troubleshoot/diagnosis to fault, removal of failed parts/LRU(s), replacement of failed parts/LRU(s) and validation and certification (if applicable) that the STS is operational and available for operation.

b. The level of documentation and training provided to FAA technicians must therefore be commensurate to that of the Contractor's Customer Service Engineers or Field Service Engineers.

The Contractor must be responsible for ensuring that all sub-contractors and vendors comply with the ISP requirements.

C.3.4.1.2. ILS MANAGEMENT

An ILS Program will enable the Government to support operational STS and their associated equipment. In support of the ILS Program, the Contractor's PM or existing ILS Manager must ensure that integrated logistics considerations and integrated logistics planning are integrated into the STS Program and associated equipment engineering. The ILS Manager is responsible for:

a. Establishing tasks and milestones for planning, developing, and validating logistics support.

b. Planning and coordinating the efforts of the following functional logistics elements and activities:

1. Maintenance Planning

2. Technical Data/Documentation

3. Supply Support

4. Support and Test Equipment

5. Maintenance Support Facilities

6. Direct Work Maintenance Staffing

7. Training and Training Support

8. Computer Resources Support

9. Packaging, Handling, Storage, & Transportation

10. Tracking equipment obsolescence and providing notification with recommendation

11. Tracking failures during installation

c. Coordinating integrated logistics inputs to, and outputs from, the Government's ILS Manager, ILSMT, subcontractors/vendors and the Contractor's internal management, engineering, manufacturing, financial, reliability, maintainability, quality control, field services, and contracts administration organizations.

C.3.4.1.3. ILS MANAGEMENT TEAM (ILSMT)

A joint Government/Contractor sponsored ILSMT for the STS Program must be established to serve as the primary management vehicle for coordinating and monitoring the integrated logistics support contract performance ensuring adequacy, timeliness, and compliance with contractual requirements.

The Chairperson for the ILSMT will be the FAA Logistics Manager or his/her appointed representative (CO or COR). As requested by the Government, the Contractor's representative(s) must participate as a member(s) of the ILSMT. ILSMT conferences will be held on an as needed basis to discuss program anomalies. The first ILSMT conference is in conjunction with the PAC and CDLS Management Review conference. These conferences may be held at the Contractor's facility, FAA Headquarters, or other facilities, as designated by the CO. Whenever possible, these conferences may be held in conjunction with other meetings/conferences (E.G. Program Management Reviews). Meeting support must include formulation/submission of agenda items, CDRL: M004 Conference Agenda, reports of the Contractor's Integrated Logistics Support work, administrative support, and attendance by Contractor personnel considered necessary by the Contractor. The Contractor must provide administrative support for meetings. Such support shall consist of, but is not limited to, providing meeting/conference room, access to telephones, copy, and facsimile equipment, and clerical support for the recording and preparation of meeting minutes CDRL M005 Conference Minutes. The Contractor must ensure participation of subcontractor(s).

C.3.4.1.4. LOGISTICS GUIDANCE CONFERENCE

The Contractor must participate with the Government representatives in a Logistics Guidance Conference (LGC) to be held at the Contractor's facility, as ordered by the Government. The LGC must be not later than thirty (30) working days after Contract Award in conjunction with PAC. The Contractor must co-chair the meeting with the FAA Logistics Manager. The Contractor must present a LGC briefing to detail the Contractor's approach to accomplishing integrated logistics tasks in accordance with this SOW.

C.3.4.2. SUPPLY SUPPORT

C.3.4.2.1. RECOMMENDED SPARE PARTS LIST (RSPL) CDRL L010: Recommended Spare Parts List The Contractor must provide a recommended site and depot spare parts list for all STS units and associated equipment ordered under this contract. This list will be subject to review, modification, and approval by the Government. When ordered, by the Government, the approved spares must be packaged separately and shipped as ordered to the order destination.

C.3.4.2.2. SITE SPARE PARTS LIST CDRL L011: Site Spare Parts List (SSPL) The Contractor must provide a Site Spare Parts List (SSPL) for all STS units and associated equipment ordered under this contract. The SSPL is a subset of the Recommended Spare Parts List. This list will be subject to review, modification, and approval by the Government.

C.3.4.2.3. SUPPORT EQUIPMENT CANDIDATE LIST (SECL) CDRL L012: Support Equipment Candidate List The Contractor must develop a SECL package that includes all support equipment/test equipment both common and special, required to inspect, test, calibrate, service, and repair the STS and associated equipment at the installation site. The support equipment must also be listed on the Calibration Cycle Requirements Table of Appendix 1 of Order 6200.4G. The SECL is comprised of common and special equipment.

a. Common SECL items: Tool sets and test equipment available from multiple suppliers, such as metric and standard tool sets, volt-ohm-milliamp meters.

b. Special SECL items: Vendor specific tools; tool sets; meters; Human Machine Interface (HMI) device(s) and the software required by the HMI to inspect, test, calibrate, service, and repair the STS and associated equipment at the installation site.

This list must include only the tools and test equipment required to perform authorized site maintenance tasks (e.g., fault isolation and replacement to the LRU level). The Contractor must ensure that the SECL data on the list agrees with the Contractor's STS technical documentation. This list will be subject to review, modification, and approval by the Government. The Contractor must provide the Government updates, as appropriate or as requested by the FAA.

C.3.4.2.4. SPARE-PARTS PECULIAR CRDL L011: Spare-Parts Peculiar List The Contractor must deliver a Spare Parts Peculiar List and all items specified as part-peculiar in a Contractor determined format.

C.3.4.2.5. DEPOT SPARES

Upon completion of a successful provisioning conference, the Government may order depot spares. The Contractor must package and ship the depot spares to the CDLS facility and FAA facilities upon receipt of order in accordance with contract requirements.

C.3.4.3. MAINTENANCE

C.3.4.3.1. WARRANTY AND NON-WARRANTY REPAIRS

The Contractor must furnish Warranty and Non-Warranty repairs in accordance with the provisions of this section for STS repairable items. The Contractor must have the capability and expertise necessary to repair all repairable items and components.

C.3.4.3.1.1. WARRANTY REPAIRS

The Contractor must clearly define their warranty (to include both parts and labor) for all STS and associated equipment, spare parts, and services ordered by the FAA under this contract. This will enable the FAA Program Office and the FAA Logistics Center (FAALC) to correctly process requests for equipment, spare parts and for services and to accomplish their management, tracking, and payment approval tasks.

C.3.4.3.1.2. NON-WARRANTY REPAIRS

The Contractor must clearly identify non-warranty repairs that apply to each STS unit and associated equipment that is determined not to be under warranty. Under this concept, the FAALC will manage the depot repair program and store exchange and repair (E&R) spares to support STS units. The Contractor must furnish all qualified labor, supervision, materials, equipment, tools, appliances, and services to repair components of the equipment, to include the special tools and test equipment delivered by the Contractor to support the equipment.

Repairable items and components will be shipped prepaid to the Contractor facility for repair from either the FAALC or the STS site. The FAALC Item Manager will furnish shipping instructions for repaired items. The Contractor's return of repaired items and components must be free on board (FOB) destination.

The Contractor must restore LRUs in such a manner so as to restore them to a serviceable operating condition and must meet the performance requirements of the Product Descriptions.

a. Contractor repair procedures must include the following:

1. Cleaning, visual inspection, bench tests, and fault isolation;

2. Disassembly as necessary to identify and accomplish required repairs or to establish the item as serviceable;

3. Reassembly, calibration, functionality testing, acceptance inspection, and preparation for shipment; and

4. All repaired LRUs must successfully undergo Production Unit Testing (PUT) prior to being returned to the Government.

b. When the Contractor determines that an item cannot be repaired, the Contractor must promptly notify the CO and submit rationale for that determination. If the CO agrees that an item cannot be repaired, the CO will provide disposition instructions for the item to the Contractor. If the CO determines the item is a candidate for repair the Contractor will be directed to locate a repair resource.

c. All repairs shall be made in accordance with the Contractor's established shop methods and procedures developed for the STS and associated equipment.

d. The Contractor must complete any Government approved modification to items required under this contract and not previously accomplished at the time of repair. Each modified item or LRU must meet form, fit, and function of the item that it replaces and be two-way interchangeable, e.g. unmodified items shall operate in place of modified items and modified items must operate in place of unmodified items.

e. The Contractor must be responsible for the initial lay-in of piece parts and for obtaining replenishment units and spare piece parts required for use in the repair of failed items. These parts shall remain the property of the Contractor until incorporated into the repaired items at which time they become Government property. All parts removed during repair become the property of the Contractor.

f. The Contractor must provide support services when requested including; maintenance, restoration, and overhaul (MRO), repair, disposal, and integration of replacement products. This includes re-engineering, re-qualification, rebuilds/overhauls, and cannibalization of limited salvaged assets.

g. The transportation costs for STS repair parts determined to be non-warranty repairs will be reimbursed to the Contractor.

h. The tum-around-time for repair of the non-warranty repairs must be the same time as warranty repairs (See Clause H.3 (e)) after receipt of a response from the CO.

i. Upon receipt of a failed LRU from an FAA site, the Contractor must induct the LRU for repair.

j. The Contractor must maintain the attached FAA Form 4650-12 with the failed LRU.

k. The Contractor must ship the repaired LRU to the FAALC with a clean copy of the FAA Form 4650-12, Fed Express shipping label, and instructions inside the container within the contractual turnaround time (TAT).

l. The Contractor must fax a copy of the FAA Form 4650-12 to the CO and provide supporting information in sufficient detail to prove that the cause of the failure was due to accidental damage by the FAA, tampering or modifying the item or if an asset is found to be serviceable cannot duplicate failure (No Fault Found), or a damage caused by Act of God.

m. Should a defective LRU be determined to be out of the scope of the warranty repair by the Contractor, the Contractor must provide a fixed repair cost for on-site repairs to the CO to determine if the LRU is to be returned to warranty status. CDLS are a buildup of the actual repair cost.

n. In the event a repair is required to return a defective LRU back into warranty status, the Contractor must bill the Non-Warranty Repair for the repair costs.

o. The Contractor must prepare their Packing List/Failure Analysis Report to include the following information the Contract Number, Report Control Number, Serial Number, Item Description, and Part Number for the repaired LRU.

p. GFP will be audited by the Contract Property and Transportation Branch per AMS 3.10.3.

C.3.4.3.2. STATUS REPORTING

The Contractor must develop the monthly reports in Microsoft Excel© format. The Contractor must provide one copy each of monthly and cumulative status reports to each of the following Government officials:

a. Contracting Officer

b. Contracting Officer Representative

C.3.4.3.3. MONTHLY ORDERS AND CDLS PROGRAM MANAGEMENT L013: Repair Status Report

The Contractor must submit to the CO/COR Monthly Program Management Reports as defined in CDLR L013 no later than ten (10) calendar days following the month data was collected.

C.3.4.3.4. CONTRACT COSTS REPORTS

The supply support, technical assistance, and contract cost reports must contain information on orders, technical assistance, items and components purchased and issued during the reporting period together with the cumulative information indicated for each Fiscal Year, and will include all CDLS contract costs, as defined in CDRL L013.

C.3.4.4. TECHNICAL SUPPORT SERVICES

The Contractor must provide technical support services as requested by the CO. This service must support the Program Office, FAALC, FAA Academy, FAA Second Level Engineering Support, and FAA Engineering Field Support. This support will be provided through the Task Order process. The Contractor must respond within twenty-four (24) hours of receipt of a request for assistance by the Government. Such support must consist of the following:

a. Engineering support services include as a minimum: operation and maintenance of the STS, equipment problem resolution, resolution of interface problems, and operational certification.

b. Hardware maintenance support services including hardware maintenance, repair, restoration, validation, verification, and supply support. The Contractor must replace or repair all failed LRUs.

c. Other Contractor support including, Configuration Management Plan, Integrated Support Plan, Training Materials, and other contractor documentation provided with their proposal.

C.3.5. CONTRACTOR DEPOT LOGISTICS SUPPORT (CDLS)

If ordered by the Government, the Contractor must furnish all qualified labor, supervision, materials, piece parts, equipment, tools, and services required to perform depot-level repair of system hardware, software and ancillary equipment at the Contractor's facility, and include shipment from the Contractor's facility(s) to Government installations nationwide.

C.3.5.1. CDLS GENERAL

This section defines requirements for CDLS program management, development and delivery of documentation and planning efforts for the CDLS service to support the FAA STS and associated equipment ordered under this contract, for the period of this contract. The Contractor furnishes all required labor, facilities, materials, and equipment (except GFE) required to provide depot level repair and supply support.

C.3.5.2. CDLS PROGRAM MANAGEMENT

The Contractor must assign dedicated employees to manage the CDLS Program requirements as described in this SOW, and the guidance set forth in Contractor Depot Logistics Support (CDLS), Logistics Center Support System (LCSS) vendor guide, Attachment J-X. The CDLS Program Manager (PM) must be assigned the responsibility for control and coordination of all work performed. The PM must have sufficient experience and authority to ensure efficient and timely program execution. The PM must be the single focal point within the Contractor's organization for all program work. The Contractor's PM must be required to respond to contract status requests within 1 working day following a request from the FAA CO or COR.

C.3.5.3. CDLS MANAGEMENT REVIEW (CDLSMR)

The Contractor must hold one post award CDLSMR conference in conjunction with the Post Award Conference and with the ILSMT Conference, to review/resolve supply support problems, technical assistance problems/concerns, cost, and schedule issues, and other CDLS issues as requested by the Government. Thereafter, the CDLSMR must be held concurrently with the PMR or at the discretion of the Government.

C.3.5.4. CDLS REQUIREMENTS

The Contractor must provide CDLS support for the FAA STS and associated ancillary equipment purchased throughout the contract period. This service must commence with the expiration of warranty for each Static Transfer Switch or product purchased. This entails complete supply support which includes issuing serviceable hardware Lowest Replaceable Units (LRU), technical documentation, field service bulletins, software, firmware, and spare LRUs for Static Transfer Switches or products purchased throughout the contract period. LRUs are normally categorized as expendable, although items should be evaluated to determine if it is cost effective to repair. In the event an Exchange and Repair (E&R) or Repair and Return (R&R) part can be repaired for less than 60% of the current price, assuming the items price is $600 or above, the part must be repaired. If the repair cost is over 60%, the part will be deemed expendable with COR or CO concurrence. If an item is at risk of being obsolete or compromised, then expendability rests with the COR. The Contractor must adhere to the shipping response times in paragraph 3.5.4.4 (CDLS Delivery Requirements) for stocked items purchased throughout the contract.

The Contractor must furnish all labor, tools, test equipment, spares, parts, software, and any other technical or administrative support necessary to provide the required CDLS. The Contractor must maintain current RSPLs for STS units and associated equipment. The FAA will participate in the list development and will approve the range and depth of all CDLS spares. The Contractor must update this list, in response to modifications to the Contractor's commercial product, modifications to procedures required to inspect, test, calibrate, service, and repair the STS and associated equipment at the installation site, or changes made to the contract CLINs that introduce new variations of equipment into the FAA inventory and submit it to the FAA for approval. This list must include Original Equipment Manufacturers (OEM) part numbers, long lead items, and notification of obsolete part numbers, and their replacement. The Associated Equipment Parts List will also identify piece parts that are sub-LRU level, when ordered by the FAA.

C.3.5.4.1. SPARES STORAGE WAREHOUSE

The Contractor must furnish a storage warehouse sufficient to meet CDLS stocking/inventory requirements, with enough storage for piece parts and associated equipment for field repair requirements. Additional storage space must also be available to facilitate the rapid deployment of Program Office and site orders. Short term storage may be required for some orders dependent upon scheduling of field installations.

The Contractor will monitor and document usage and downtime of products, i.e. Mean-Time –Between-Failure (MTBF), long lead items and obsolescence, and stock spares accordingly. The CDLS warehouse space must be a secure area with access door(s) sized to allow free movement of Static Transfer Switch equipment and accessories through the portal. Only personnel authorized by the PM or COR are permitted within this secure area.

C.3.5.4.2. WEB-BASE REQUISITION INTERFACE PROCEDURES

The Contractor will monitor and utilize the FAA Logistics Center (FAALC) CDLS Web Interface for receipt of CDLS orders. See appendix J-X, LCSS Vendor User Guide. All requisitions will be directed to the Contractor's Point of Contact (POC) by means of Web-based copy of the requisition. The Contractor will complete all appropriate interface data fields; provide the required asset and asset return information, as well as any associated shipping information on a daily basis.

The Contractor will monitor the Web-based tool for requisitions during standard working hours, as defined as 08:00 AM - 4:30 PM CST, Monday-Friday, excluding Federal Holidays. The Contractor will provide the designated points of contact, by name and telephone number, who can be contacted at any time in the event that immediate shipment of an asset to a site is required at any time outside of the listed standard working hours.

The Contractor will receive returned assemblies from the sites and will record information regarding the returned item in the Web-based requisition interface tool, to include originating site, LRU, and shipping information.

C.3.5.4.3. CDLS DEFINITIONS

The following definitions are applicable:

a. Lowest Replaceable Unit (LRU): An essential support item which is removed and replaced at field level to restore the end item to operationally ready condition. The Contractor must procure Components/Piece parts required to support the repair of a returned LRU.

b. Serviceable Item: The condition of an item in a good state of preservation that can be placed in service in accordance with applicable manufacturer's overhaul limits and instructions and/or pertinent regulations of the FAA without repair.

c. Expendable Item: Any hardware LRU that can be removed and replaced to restore the system. An expendable LRU possesses characteristics, qualities, and low cost that makes it uneconomical to restore the defective LRU. The Contractor must procure expendables to support the repair and restoration of the COLS systems supported. Expendables must be identical in form, fit and function to the original item.

d. Consumable Item: Any item that can be removed and replaced to restore the system. A consumable item is a low cost, non-repairable items such as fuses, light bulbs, knobs, resistors, wire, battery terminal lugs, etc.

e. Exchange and Repair: Any hardware LRU, except expendable/consumable that when failure occurs, beyond the capability of the site technician is returned to the Contractor after a serviceable item is received on-site. The designation of an item of supply as E&R indicates the logistics status assigned for inventory management purposes rather than the physical condition of an item. A serviceable item is sent from the Contractor to a FAA field facility upon request by the FAA Logistics Center (FAALC) Item Management (IM)/Planner Specialist; and an unserviceable item is returned to the repair facility (Contractor) in exchange for the serviceable item, unless otherwise authorized.

f. Repair and Return: Any hardware LRU, except expendable/consumable that when failure occurs, beyond the capability of the site technician, is returned to the Contractor for repair and return to the facility due to item not available from stock or cannot be procured in sufficient time to satisfy the requirement.

g. Test: A test or check of equipment in its operational (or functional) environment, using equipment, procedures, and limits specified in applicable authorized manufacturer publications, manuals, specifications, and technical orders, or FAA authorized changes in procedures and limits.

C.3.5.4.4. CDLS DELIVERY REQUIREMENTS

The following priorities must apply for delivery of all items per FAA Order 4250.9B. CDLS stocked item shipments will follow the priorities defined below for delivery of items. Items that are not in stock will be ordered within the priority shipments timeframes. The designation of priority delivery must be made by the assigned FAALC IM/Planner. The Contractor must ship parts with the FAA priorities system, as defined below.

Priority 1: This priority is required when an extreme emergency condition exists. The situation (as judged by the supervisor or appropriately designated representative) is such that an extremely critical emergency situation exists, which, if not corrected, has the very high potential for creating a real and present danger to the flying public. It will be used when either the prime or standby equipment is inoperative or when a facility is operating at reduced performance that adversely affects air traffic control operations. Shipment to the designated facility is to be made within twenty-four (24) hours after receipt of notification to the vendor through the LCSS web, by the FAALC IM/Planner, or the Contract COR. The Contractor is required to meet the delivery requirements associated with each requisition shipping priority for replacement spares and repair parts.

Priority 2: This priority is required when an emergency condition is determined to exist. This condition exists when a facility is operating with substandard equipment or other operating conditions indicate an imminent facility failure or outage. The situation (as judged by the supervisor or appropriately designated representative) is such that a critical emergency situation exists, which, if not corrected, has high potential for creating a real and present danger to the flying public or a disruption to the safe and expeditious flow of the nation's air traffic. Shipment to the designated facility is to be made within forty-eight (48) hours after receipt of notification to the vendor through the LCSS web, by the FAALC IM/Planner, or the Contract COR by the FAALC IM.

Priority 5: This is a routine requirement or stock replenishment. Shipment to the designated facility is to be made within eight (8) working days after receipt of notification to the vendor through LCSS web, the FAALC IM Planner, or the Contract COR. Except as authorized herein, requisitions placed on the FAA Logistics Center by operational NAS maintenance facilities, agency administrative offices, etc., should be placed using a P-5 requisition designation. Under unusual circumstances, listed below, it may become necessary to obtain support using other than a P-5 requisition.

The Contractor must provide a 24/7 contact point, including a name, phone, FAX number, and email address. The Contractor must document the confirmation to CDLS Web daily. FAALC AJW-L800.

C.3.5.4.5. CDLS TECHNICAL AND ADMINISTRATIVE SUPPLY SUPPORT ASSISTANCE

The Contractor must provide hardware, software, and firmware technical assistance to the FAA, including Program Offices, Sites, Second Level Engineering, the FAALC, and others directed by the FAA CO/COR, for to include technical documentation, engineering, operational, logistical supply support, and maintenance support of hardware and software/firmware not already included elsewhere in the contract. At a minimum such technical assistance must consist of the following:

a. Establishment of a telephone service which provides technical experts who are fully prepared and equipped to provide guidance to FAA personnel in resolving engineering requests, operational support, logistical supply support, maintenance support and special design for adverse conditions.

b. Once a request is made, the Contractor's technical experts must respond to the request within four (4) working hours from the time that the request is received.

c. This assistance shall be provided from 8:00 AM to 5:00 PM Central Standard/Daylight Time, Monday through Friday (this support is not required on Federal Holidays).

C.3.5.4.6. SHIPMENT OF CDLS ITEMS FROM CONTRACTOR TO GOVERNMENT FACILITY OR GOVERNMENT FACILITY TO CONTRACTOR Upon request by the Government, the Contractor must ship a serviceable item to the designated Government field facility. Shipping priority for those items must be furnished by the assigned FAALC IM/Planner through the CDLS Web site. The Contractor will provide a Returned Material Authorization (RMA) number with the asset if the item requires return to the Contractor for repair or evaluation. Transportation charges must be listed as a separate item on all invoices. If the items' shipping charges for any one destination exceed $100, a copy of the waybill must be provided with the invoice. Method of shipment must be commensurate with the designated priority of the requirement and may be specifically designated by the assigned FAALM IM/Planner. Contractor must use a traceable means of shipment.

C.3.5.4.7. CDLS PACKAGING, HANDLING, STORAGE AND TRANSPORTATION

Refer to Section D, paragraph D-1, for detailed information on CDLS Equipment Preservation, Packaging, and Packing.

C.3.5.5. LOGISTICS MANAGEMENT INFORMATION CDRL L017: Logistics Management Information (LMI) Data Products Worksheet The Contractor must provide the Government the data products identified in CDRL-0017, Logistics Management Information (LMI) Data. The data products must represent the physical top-down breakdown system design configuration including systems, subsystems, components, assemblies, subassemblies, cables and cable assemblies, support and test equipment, and training equipment required by Static Transfer Switch products. Data submitted shall be to the component level for all developmental items and to the Line Replaceable Unit (LRU) level for all Commercial off-the-Shelf (COTS), and Non-developmental Items (NDI). Data for temporary items are not required. Any modification to a COTS item may disqualify it as COTS and may require LMI data to the component level. The Government will determine the level of LMI data required for COTS modified items. The Contractor shall identify system LRUs (e.g., printed circuit boards, modules, disk drives, cables and cable assemblies, power supplies, etc.) during the LMI/Provisioning process. All items must be listed in the LMI submissions in the proper top down break down format. The Contractor shall update the breakdown structure during the Government’s Functional and Physical Configuration Audits (FCA/PCA) and during the Provisioning Conference (PC) as required. After the PC the Contractor shall deliver the final breakdown structure to the Government for approval per the CDRL/DID schedule. During the PC, the Government has the right to determine final system LRUs. Additionally, the Government reserves the right to add items it considers to be an LRU that are not considered an LRU by the Contractor.

The Contractor must adhere to the data definitions, and data formats as described in FAA Acquisition Management System (AMS) and CDRL-0017. Appendix B, MIL-PRF-49506, the attached LMI Data Products worksheets, and the Product Format. The Contractor must develop and deliver a LMI Plan, in contractor format, as an attachment to the ISP. The LMI plan must detail the Contractor's plan for performing the logistics requirements specified in this contract.

The Contractor must make maximum use of previously collected and analyzed data, and documentation prepared for COT/NDI hardware/components whenever possible.

C.3.5.5.1. LMI PROVISIONING GUIDANCE CONFERENCE CDRL L017: CDLS Parts List and Data Item Description

The Provisioning Guidance Conference (PGC) is usually held in conjunction with the Contract Post Award Conference (see paragraph C.3.1.4.4). The Contractor must ensure and identify the participation of knowledgeable contractor/subcontractor personnel responsible for preparing the logistics deliverables specified for STS Products in the contract. The purpose of the PGC shall be to ensure Contractors understanding of the LMI Data Product requirements. The Government will prepare the agenda for the PGC.

C.3.5.5.2. LMI DATA ACCEPTANCE CRITERIA

The Contractor must adhere to the data definitions, edits, and formats as described in Attachment J.X LMI Data Product Definitions. The acceptance criteria for LMI Data product submittals are as follows:

a. The data must be in the agreed to format as specified by the requiring authority.

b. The data must reflect the specified level of detail.

c. The data must be verified to accurately reflect the current system equipment configuration.

d. The data must conform to the submittal requirements stated in CDRL/DID L-0017.

C.3.5.5.3. LMI DATA REVIEWS

The contractor shall present LMI Data Products for review at Technical Interchange Meetings (TIMs), program reviews, logistics reviews/meetings or via electronic means such as email as ordered or agreed to by the Government.

After the provisioning conference, the Government may order…