SCOPE OF WORK (SOW)

AUDIO VISUAL (AV) / VIDEO TELECONFERENCE (VTC)

SUPPORT AND MAINTENANCE SERVICES

1. GENERAL

1.1. The Contractor shall provide all necessary materials, equipment, labor, supervision, and management to: Product Manager, Tactical Space Superiority, 5000 Bradford Drive NW Huntsville AL, 35805

1.2. The facility layout to include room sizes may be found in SOW Attachment A.

1.3. The Technical Representative (TR) for this project is identified in Paragraph 4 of this document.

2. REQUIREMENTS

The project consists of the support and maintenance of already installed AV/VTC Equipment within three (3) Conference Rooms, two (2) Executive Offices, Executive Admin Area, Main Lobby Area, and twelve (12) Offices in accordance with the requirements in the Scope of Work (SOW).

3. MAINTENANCE/WARRANTY COVERAGE

3.1. The Contractor shall include Maintenance/Warranty Coverage for all AV/VTC

Equipment included in Attachment A. This Maintenance coverage should start at the date of the award and end 365 days later at the end of the Period of Performance.

3.2. The Maintenance/Service Coverage shall include the following: (1) the

Contractor shall provide unlimited help desk support via 1-800 phone number or support email to troubleshoot and remedy issues with system; (2) the Contractor must act as a liaison with equipment manufacturers for hardware Return Merchandise Authorization (RMA) support should an issue arise with a component; (3) the Contractor must provide onsite support with dispatch should an issue not be resolved via remote support; (4) the Contractor must execute four Preventative Maintenance Visits per year. Each visit must be coordinated with the TR at least thirty days in advance. Facilitation of manufacturer repair or replacement of established VTC components.

3.3. The Contractor may be required to travel to the place of performance for onsite maintenance or troubleshooting.

4. PLACE OF PERFORMANCE

Delivery Location:

5000 Bradford Drive STE 150 Huntsville, AL 35806

Technical Representative (TR):

Joshua Kilpatrick Office Number: 520-673-4599 joshua.j.kilpatrick2.civ@army.mil

5. DELIVERABLES/DELIVERY SCHEDULE/STORAGE

5.1 Contractor deliverables shall include:

• Detailed maintenance integrated master schedule for duration of period of performance.

• Telephone and Email Point of Contact for initiation of service requests.

6. SECURITY

6.1. All contractor and all associated sub-contractors’ employees shall comply with applicable installation or facility access and local security policies and procedures.

6.2. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, shall be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

7. PACKAGING, PACKING, AND SHIPPING INSTRUCTIONS

The Contractor shall ensure that all items are preserved, packaged, packed and marked in accordance with commercial practices to meet the packing requirements of the carrier and to ensure safe and timely delivery at the intended destination. All data and correspondence submitted shall reference:

• The Agency Delivery Order Number

• PEO IEW&S TSS

• Delivery Location 5000 Bradford Drive, STE 150 Huntsville, AL 35806

• Technical Representative:

Joshua Kilpatrick Office Number: 256-955-0176 joshua.j.kilpatrick2.civ@army.mil