02. PWS - UNIFY Upgrade Draft.docx

PERFORMANCE WORK STATEMENT (PWS)

Command Post Primary and Alternate UNIFY Upgrade

As of: 22 September 2025

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items, and non-personal services necessary as needed to complete the work within the PWS.

1.1. Period of Performance: 30 September 2025 to 29 September 2030

1.2. Place of Performance: 51 Fighter Wing Command Post, Building 1097, Rm 142, Osan AB, ROK.

1.3. Hours of Operations: The contractor is responsible for conducting business Monday through Friday, 0800-1630, excluding all National and Federal holidays and when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.4. Key Personnel: The contractor shall provide a Project/Contract Manager as key personnel. The key personnel shall have full authority to act for the Contractor on all contract matters relating to daily operations of this contract. The contractor shall provide the name and contact information of key personnel no later than one day prior to contract start date, and may be required to provide an alternate if the Government requires. The Contract Manager or alternate shall be available between the hours of 0800 to 1630 Monday through Friday.

1.5. Contracting Officer’s Representative (COR): As determined by the Contracting Officer (CO), a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.6. Base Access: The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements. The Contractor shall coordinate with the COR or designated Government official for base access. The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel. Contractor personnel are required to wear or prominently display installation contractor identification badges while visiting or performing work on the installation. When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DAFI 31-101, Integrated Defense, and the Installation Security Program.

1.7. Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. “Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.9. Advertisement and Social Media: The Contractor shall NOT post information to public websites or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.10 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2. Description of Services: The contractor shall provide all personnel, equipment, tools, supervision, and other items and/or services necessary to install and maintain the UNIFY Phone System at Osan Air Force Base. The maintenance contract shall include 24/7 customer service and technical support that shall be renewed each year as applicable to support this Performance Work Statement (PWS).

2.1 Tasks

Tasks consist of the following:

2.1.1 Coordination and management of all new products, equipment and people required to create, deliver and install new systems within a PACAF base location. This includes ongoing servicing of any items defective due to manufacturing error as well as for replacement or repair of any damaged item after purchase.

2.1.1.1 Task Statement: The contractor will disconnect and remove any Unify components (including unused cables, wires, switches, LAN connections etc.) deemed unnecessary. Contractor will make commercially reasonable efforts to remove, or stack for removal, all items that the Contractor deems “disposal ready,” and coordinate with the Government POC to properly dispose of electronic and information technology equipment and components from the site and turn in all old/removed equipment.

STD: The Contractor shall ensure the use of appropriate personal protective equipment (PPE) by the removal team to maintain safety during process.

AQL: No more than 5 infractions.

Deliverables: For this project, the contractor will ensure the telephone controller positions meet the following:

· Proposed system must meet Joint Interoperability Test Command (JITC) hardware and software requirements

· Proposed system must meet Internet Protocol capability and meet DISA STIG, and MUDG requirements

· Capable to support call volume of a 911-Dispatch Call Center

· The system must be able to connect to the base phone system (T1, PRI, Fiber, AFNET-LAN or AS-SIP) and directly to the DISN via AS-SIP – current proposed setup with Base phone system will be PRI, but will have capability to move to SIP with additional equipment

· Capable to call, phone-patch, conference, and transfer to and from DSN and/or commercial telephone lines on and off the installation

· Meet multi-level precedence and Preemption (MLPP) and call roll-down capabilities to prevent lines from ringing busy to the caller

· Interface with additional voice connections, such as Ultra-High Frequency (UHF) and Land-Mobile Radio (LMR) radios, and provide the capability to integrate Very High Frequency (VHF) radios

· Capable of connecting UHF/VHF radios and the telephone line to support air-to-ground phone patches

· Digital voice recording capability to record a minimum of 30 lines simultaneously

· An audible ‘beep’ or sound to signify the line in use is being recorded

· Have the capability for multiple users to operate the system/answer calls simultaneously from the same console

· Each controller position must be able to be programmed with a minimum of 300 speed dial and/or direct dial hotline buttons

· Contain a programmable electronic telephone directory that supports up to 500 speed dial and direct dial hotline buttons

· Feature 1-touch conference-call capabilities to support a minimum of 30 callers

· Have a Caller-ID feature to identify incoming and outgoing lines and display the phone number and programmed hotlines

· Maintain a historical record of incoming and outgoing calls to enable a quick call-back at each controller’s position

· Each controller position must be equipped at least a 17-inch touch-screen all-in-one turret with the capability to be back-mounted to the existing console furniture with via VESA mount

· System wiring must be able to integrate with the existing electronic height adjustable sit/stand workstations (monitor and keyboard worksurface each raise/lower independently)

· Capability to expand up to forty-five (45) additional users connected to same survivable fail-over nodes for future upgrades

· Adjustable volume speakers capable of monitoring 12 radio channels per position

· A minimum of five (5) different ring tones to allow audible identification of critical hotlines with adjustable volume control, at each position

· Capability to ‘open-listen’ to a current phone call through the speakers in conjunction with the handset receiver

· Provide PRIVATE LAN capability that ensures survivability/redundancy of system

· use GFE equipment server rack– up to 4 u’s of space (located in BXXX); connected to GFE building UPS and generator

· OR – Contractor must provide UPS units for minimum backup power of 30 minutes runtime

· System must be remotely supportable and secure, remote broadband VPN access is required

· All technicians that install and support the system must have DOD IT SECRET Clearances

· Contractor must warranty all hardware software and services for a 1-year period from the date of system acceptance

2.1.1.2 Task Statement: The Contractor representative shall meet with Government Acceptor and/or Government Project Manager to review the installation drawings prior to installation.

2.1.1.3 Task Statement: Contractor shall be liable for any damage to government property caused by the Contractor or their representatives. During installation the Contractor shall protect all furniture and building materials, to include carpet, existing within the space with industry approved protective coverings inclusive of craft paper, moving blankets and such type material. The Contractor shall not use protective materials that will leave any type of residual print, outline or imaging on any furniture or building materials. Contractor shall not repair damage to finishes but will be responsible to pay for damages. The government will make repairs and back charge the installation Contractor.

Deliverables: Comprehensive report shall be sent to the COR via email in PDF format within 5 days of disposal.

3. Post Award Conferences: The Contractor shall attend telephonically post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

4. Meetings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contractor’s key personnel shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours. Meetings may occur in person, telephone, or videoconference.

5. Quality Control and Assurance: The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. The Contractor shall ensure the QCP follows industry standards, federal, state, and local laws. The Government shall rely on the contractor to accomplish all inspection and testing needed to ensure that commercial services acquired conform to contract requirements before they are tendered to the Government.

6. AT / OPSEC: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

All contract employees shall complete AT Level 1 training within 12 month of contract execution and recertify if AT Level 1 certificate is set to expire during exaction of this contract: https://jkodirect.jten.mil.

All contract employees shall complete OPSEC training within 12 month of contract execution and recertify if OPSEC certificate is set to expire during exaction of this contract:

http://www.cdse.edu/catalog/elearning/GS130.html Contractor shall be prepared to provide completion of training upon Contracting Officer or COR request. This SOW assumes users are currently familiar with the operations and administration of the current UNIFY system. Training will consist of the operations and administrational differences between the old and new system and will be provided for three (3) administrators and up to (10) operators designated by the Command Post management team. All training presentations and documentation (system administrator, user and training guides) will be provided and performed on-site in English on the date(s) mutually agreed upon by the parties, but before completion of the project. No more than twelve (12) hours of training will be conducted and will be conducted at the end of installation to avoid the contractor incurring additional travel fees.

Attachment 1 - Status of Forces Agreement (SOFA) Korea

REPUB LIC OF KOREA (ROK) – STATUS OF FORCES AGREEMENT (SOFA) CONTRACT CLAUSE

INVITED CONTRACTOR OR TECHNICAL REPRESENTATIVE STATUS UNDER U.S. - REPUBLIC OF KOREA (ROK)

Invited Contractor (IC) and Technical Representative (TR) status shall be governed by the U.S. - ROK Status of Forces Agreement (SOFA) as implemented by United States Forces Korea (USFK) Reg 700-19, which can be found under the “publications” tab on the US Forces Korea homepage http://www.usfk.mil

(a) Definitions. As used in this clause— “U.S. – ROK Status of Forces Agreement” (SOFA) means the Mutual Defense Treaty between the Republic of Korea and the U.S. of America, Regarding Facilities and Areas and the Status of U.S. Armed Forces in the Republic of Korea, as amended “Combatant Commander” means the commander of a unified or specified combatant command established in accordance with 10 U.S.C. 161. In Korea, the Combatant Commander is the Commander, United States Pacific Command. “United States Forces Korea” (USFK) means the subordinate unified command through which US forces would be sent to the Combined Forces Command fighting components. “Commander, United States Forces Korea” (COMUSK) means the commander of all U.S. forces present in Korea. In the Republic of Korea, COMUSK also serves as Commander, Combined Forces Command (CDR CFC) and Commander, United Nations Command (CDR UNC). “USFK, Assistant Chief of Staff, Acquisition Management” (USFK/FKAQ) means the principal staff office to USFK for all acquisition matters and administrator of the U.S.-ROK SOFA as applied to US and Third Country contractors under the Invited Contractor (IC) and Technical Representative (TR) Program (USFK Reg 700-19). “Responsible Officer (RO)” means a senior DOD employee (such as a military E5 and above or civilian GS-7 and above), appointed by the USFK Sponsoring Agency (SA), who is directly responsible for determining and administering appropriate logistics support for IC/TRs during contract performance in the ROK.

(b) IC or TR status under the SOFA is subject to the written approval of USFK, Assistant Chief of Staff, Acquisition Management (FKAQ), Unit #15237, APO AP 96205-5237.

(c) The contracting officer will coordinate with HQ USFK/FKAQ, IAW FAR 25.8, and USFK Reg 700-19. FKAQ will determine the appropriate contractor status under the SOFA and notify the contracting officer of that determination.

(d) Subject to the above determination, the contractor, including its employees and lawful dependents, may be accorded such privileges and exemptions under conditions and limitations as specified in the SOFA and USFK Reg 700-19. These privileges and exemptions may be furnished during the performance period of the contract, subject to their availability and continued SOFA status. Logistics support privileges are provided on an as-available basis to properly authorized individuals. Some logistics support may be issued as Government Furnished Property or transferred on a reimbursable basis.

(e) The contractor warrants and shall ensure that collectively, and individually, its officials and employees performing under this contract will not perform any contract, service, or other business activity in the ROK, except under U.S. Government contracts and that performance is IAW the SOFA.

(f) The contractor’s direct employment of any Korean-National labor for performance of this contract shall be governed by ROK labor law and USFK regulation(s) pertaining to the direct employment and personnel administration of Korean National personnel.

(g) The authorities of the ROK have the right to exercise jurisdiction over invited contractors and technical representatives, including contractor officials, employees and their dependents, for offenses committed in the ROK and punishable by the laws of the ROK. In recognition of the role of such persons in the defense of the ROK, they will be subject to the provisions of Article XXII, SOFA, related Agreed Minutes and Understandings. In those cases in which the authorities of the ROK decide not to exercise jurisdiction, they shall notify the U.S. military authorities as soon as possible. Upon such notification, the military authorities will have the right to exercise jurisdiction as is conferred by the laws of the U.S.

(h) Invited contractors and technical representatives agree to cooperate fully with the USFK Sponsoring Agency (SA) and Responsible Officer (RO) on all matters pertaining to logistics support and theater training requirements. Contractors will provide the assigned SA prompt and accurate reports of changes in employee status as required by USFK Reg 700-19.

(i) Theater Specific Training. Training Requirements for IC/TR personnel shall be conducted in accordance with USFK Reg 350-2 Theater Specific Required Training for all Arriving Personnel and Units Assigned to, Rotating to, or in Temporary Duty Status to USFK. IC/TR personnel shall comply with requirements of USFK Reg 350-2.

(j) Except for contractor air crews flying Air Mobility Command missions, all U.S. contractors performing work on USAF classified contracts will report to the nearest Security Forces Information Security Section for the geographical area where the contract is to be performed to receive information concerning local security requirements.

(k) Invited Contractor and Technical Representative status may be withdrawn by USFK/FKAQ upon:

(1) Completion or termination of the contract.

(2) Determination that the contractor or its employees are engaged in business activities in the ROK other than those pertaining to U.S. armed forces.

(3) Determination that the contractor or its employees are engaged in practices in contravention to Korean law or USFK regulations.

(l) It is agreed that the withdrawal of invited contractor or technical representative status, or the withdrawal of, or failure to provide any of the privileges associated therewith by the U.S. and USFK, shall not constitute grounds for excusable delay by the contractor in the performance of the contract and will not justify or excuse the contractor defaulting in the performance of this contract. Furthermore, it is agreed that withdrawal of SOFA status for reasons outlined in USFK Reg 700-19, Section II, paragraph 6 shall not serve as a basis for the contractor filing any claims against the U.S. or USFK. Under no circumstance shall the withdrawal of SOFA Status or privileges be considered or construed as a breach of contract by the U.S. Government.

(m) Support.

(1) Unless the terms and conditions of this contract place the responsibility with another party, the COMUSK will develop a security plan to provide protection, through military means, of Contractor personnel engaged in the theater of operations when sufficient or legitimate civilian authority does not exist.

(2)(i) All Contractor personnel engaged in the theater of operations are authorized resuscitative care, stabilization, hospitalization at level III military treatment facilities, and assistance with patient movement in emergencies where loss of life, limb, or eyesight could occur. Hospitalization will be limited to stabilization and short-term medical treatment with an emphasis on return to duty or placement in the patient movement system.

(ii) When the Government provides medical or emergency dental treatment or transportation of Contractor personnel to a selected civilian facility, the Contractor shall ensure that the Government is reimbursed for any costs associated with such treatment or transportation.

(iii) Medical or dental care beyond this standard is not authorized unless specified elsewhere in this contract.

(3) Unless specified elsewhere in this contract, the Contractor is responsible for all other support required for its personnel engaged in the theater of operations under this contract.

(n) Compliance with laws and regulations. The Contractor shall comply with, and shall ensure that its personnel supporting U.S Armed Forces in the Republic of Korea as specified in paragraph (b)(1) of this clause are familiar with and comply with, all applicable—

(1) United States, host country, and third country national laws;

(2) Treaties and international agreements;

(3) United States regulations, directives, instructions, policies, and procedures; and

(4) Orders, directives, and instructions issued by the COMUSK relating to force protection, security, health, safety, or relation and interaction with local nationals. Included in this list are force protection advisories, health advisories, area (i.e. “off-limits”), prostitution and human trafficking and curfew restrictions.

(o) Vehicle or equipment licenses. IAW USFK Regulation 190-1, Contractor personnel shall possess the required licenses to operate all vehicles or equipment necessary to perform the contract in the theater of operations. All contractor employees/dependents must have either a Korean driver’s license or a valid international driver’s license to legally drive on Korean roads, and must have a USFK driver’s license to legally drive on USFK installations. Contractor employees/dependents will first obtain a Korean driver’s license or a valid international driver’s license then obtain a USFK driver’s license.

(p) Evacuation.

(1) If the COMUSK orders a non-mandatory or mandatory evacuation of some or all personnel, the Government will provide assistance, to the extent available, to United States and third country national contractor personnel.

(2) Non-combatant Evacuation Operations (NEO).

(i) The contractor shall designate a representative to provide contractor personnel and dependents information to the servicing NEO warden as required by direction of the Responsible Officer.

(ii) If contract period of performance in the Republic of Korea is greater than six months, non-emergency essential contractor personnel and all IC/TR dependents shall participate in at least one USFK sponsored NEO exercise per year.

(q) Next of kin notification and personnel recovery.

(1) The Contractor shall be responsible for notification of the employee-designated next of kin in the event an employee dies, requires evacuation due to an injury, or is missing, captured, or abducted.

(2) In the case of missing, captured, or abducted contractor personnel, the Government will assist in personnel recovery actions in accordance with DOD Directive 2310.2, Personnel Recovery.

(3) IC/TR personnel shall accomplish Personnel Recovery/Survival, Evasion, Resistance and Escape (PR/SERE) training in accordance with USFK Reg 525-40, Personnel Recovery Procedures and USFK Reg 350-2 Theater Specific Required Training for all Arriving Personnel and Units Assigned to, Rotating to, or in Temporary Duty Status to USFK.

(r) Mortuary affairs. Mortuary affairs for contractor personnel who die while providing support in the theater of operations to U.S. Armed Forces will be handled in accordance with DOD Directive 1300.22, Mortuary Affairs Policy and Army Regulation 638-2, Care and Disposition of Remains and Disposition of Personal Effects.

(s) USFK Responsible Officer (RO). The USFK appointed RO will ensure all IC/TR personnel complete all applicable training as outlined in this clause.

(End of Clause)