01_PdM_TSS_ISP_SOW.pdf

STATEMENT OF WORK

INTERNET SERVICE

EQUIPMENT, INSTALLATION, AND MAINTENANCE

1. GENERAL

1.1. Provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to provide Internet Service at 5000 Bradford Drive, Suite 150, Huntsville, AL 35805.

1.2. The contractor shall install and configure the contractor acquired Trade Agreement Act (TAA) compliant products and obtain a TAA waiver for all non-compliant products, where applicable.

1.3. The Technical Representative (TR) for this project is identified in Paragraph 4 of this document.

2. REQUIREMENTS

2.1. General: The Contractor shall be responsible for all infrastructure, distribution systems equipment, devices, hardware and software systems in providing the government designated site with Internet connectivity.

2.2. Service Response: The Contractor shall respond via email or phone within 4 hours of initial contact by the TR, to resolve loss of service, intermittent, degradation, or loss of signal within customer normal business hours. The TR shall be advised by the Contractor if service cannot be restored within 24 hours of initial notification.

2.3. Pro-rata rate adjustment: Service interruptions exceeding 24 hours from Contractor initial response shall result in a pro-rata credit adjustment of the current rates charged computed at 1/30 of the monthly billing for each day of interruption until service is restored.

2.4. Internet Service: The Contractor shall provide a sub-net of sixteen (16) unique internet routable static IP addresses. This sub-net shall have a minimum connection speed of Two (2) Gigabit Per Second (Gbps) / Two Thousand (2000) Megabits Per Second (Mbps).

2.5. Period of Performance (POP): The period of performance shall start Jan 10, 2027, and shall be a total of five (5) years. One (1) base year with a total of four

(4) option years.

POP: 10 Jan 2027 to 09 Jan 20232

Base Year: 10 Jan 2027 to 09 Jan 2028 Option Year 1: 10 Jan 2028 to 09 Jan 2029 Option Year 2: 10 Jan 2029 to 09 Jan 2030 Option Year 3: 10 Jan 2031 to 09 Jan 2031 Option Year 4: 10 Jan 2032 to 09 Jan 2033

3. MAINTENANCE/WARRANTY COVERAGE

3.1. The Contractor must include Maintenance with options for follow on years for all Internet Service Equipment included in the contract. This Maintenance/Warranty Coverage should start at the time of installation.

4. PLACE OF PERFORMANCE

Install and Delivery Location:

5000 Bradford Drive STE 150 Huntsville, AL 35805

Technical Representative (TR):

Joshua Kilpatrick Office Number: 520-637-4599 joshua.j.kilpatrick2.civ@army.mil

5. DELIVERABLES/DELIVERY SCHEDULE/STORAGE

5.1. The Contractor shall deliver the documentation related to the installed TAA compliant Internet Service equipment, configuration of the equipment, and any unique information related to the operation of the equipment.

5.2. The Contractor shall provide training and a printed user guide on the function and use of the newly installed equipment to local Government personnel after completing the installation and configuration.

5.3. The Contractor shall provide the TR a minimum of 72-hour notice of the date and time delivery of good will be conducted. If at any time there is a delay regardless of at the request of the TR or the contractor, the Contractor shall inform the Contracting Officer (KO) within 24 hours of the delay.

5.4. In order to gain access to the building, the delivery vehicle shall possess copies of the contract for the items being delivered. If a copy of the contract is not presented, access will be denied.

5.5. Delivery outside of the Contractor/TR agreed upon scheduled date and time will be denied. The Contractor shall not schedule delivery on a Federal Observed Holiday or weekends.

5.6. The Contractor shall be responsible to verify and inspect all items. Any deficiencies to include but not limited to damages and shortages shall be brought to the TRs attention immediately. The Contractor shall also notify the KO of the deficiencies and a plan to replace those items.

5.7. The Contractor shall repair or coordinate for replacement of damaged, defective, or missing items.

5.8. The Contractor shall remove all protective coverings from all goods.

5.9. The Contractor will be responsible for the removal and disposal of all trash connected with uncrating and assembling the equipment and other items installed under this contract. Final acceptance of the equipment (TR signing acceptance on Delivery Order/Contract), from the contractor will not occur until all trash connected is removed from the site.

5.10. The Contractor shall be responsible for disposal and/or recycling all material.

5.11. Personal trash (food wrappers, drinks, etc.) shall be removed from the site daily by the contractor.

6. PROTECTION OF PROPERTY

6.1. The Contractor shall be held liable for damages to the building, grounds, and other furnishings.

6.2. The Contractor shall notify the TR immediately of any damages due to negligence and/or direct action by the Contractor.

6.3. The Contractor shall submit in writing to the KO with 24 hours of the incident of the damages that occurred and a corrective action plan for repairs. The Contractor shall include pictures as proof of the damage(s) when possible.

7. SECURITY

7.1. All contractors and all associated sub-contractors’ employees shall comply with applicable installation or facility access and local security policies and procedures.

7.2. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, shall be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

8. PACKAGING, PACKING, AND SHIPPING INSTRUCTIONS

The Contractor shall ensure that all items are preserved, packaged, packed and marked in accordance with commercial practices to meet the packing requirements of the carrier and to ensure safe and timely delivery at the intended destination. All data and correspondence submitted shall reference:

• The Agency Delivery Order Number

• CPE ISW, PdM TSS

• Delivery Location 5000 Bradford Drive, STE 150 Huntsville, AL 35805

• Technical Representative:

Joshua Kilpatrick Office Number: 520-637-4599 joshua.j.kilpatrick2.civ@army.mil