DRAFT

Statement of Work (SOW) FY26 – Workstation Order

2-in-1 Tablet Bundles

1.0 INTRODUCTION

The Internal Revenue Service (IRS) Criminal Investigation (CI) Technology Operations (TechOps) Client Management Support Services (CMSS) requires 135 brand name or equal 2-in-1 tablets that CI agents will use during interviews in the pursuit of investigatory practices. IRS CI CMSS will receive 85 and IRS End User Digital Service (EUDS) will receive 50 2-in-1 tablets.

2.0 BACKGROUND

These devices will support the evolving needs of criminal investigations with tools that enable digital presentation of evidence during interviews, enabling the evaluation of new agents, and processing field work. Additional supportive scenarios include providing technical resources to support basic agent training at National Criminal Investigation Training Academy (NCITA).

3.0 SCOPE

The scope of this SOW encompasses the purchase of Microsoft Surface Pro 13” 12th Edition 5g 2-in-1 Tablets Bundles or its equivalent (brand name or equal) with the characteristics listed in this SOW, applicable Warranty Protection Plans, Surface Pro devices, accessories and Barcodes for Asset Tracking. Delivery of the items is sixty (60) days after contract award. This purchase includes three (3) 12-month option periods for the purchase of Microsoft Complete Protection Plans or its equivalent and Surface Pro devices, and next-generation devices. The price of delivering the requested items to the specified destination listed below shall be included within the quote.

4.0 MINIMUM/MUST HAVE REQUIREMENTS/SALIENT CHARACTERISTICS

The vendor will ensure the items purchased for the IRS meet the following minimum/must have requirements as well as salient characteristics listed in this SOW. Items must have the following minimum requirements as part of their respective configurations. The purchased items shall be delivered via Free on Board (FOB) destination, all shipping charges shall be included in the offerors quote, irrespective of the number of shipments required to meet the requirement in total.

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4.1 NEW EQUIPMENT REQUIREMENT

The vendor shall provide only new, factory-fresh, first-quality equipment. The vendor shall not furnish repaired, refurbished, remanufactured or second-grade products.

CLIN Item Name Part Number QTY Details and Salient Characteristics

0001 MS Surface Pro 13-inch 12th Edition 5g - TAA EP2-54491 135 All accessories must be compatible with 2-in-1 tablet.

0002 HP USB-C Dock G5 - TAA 9X331AV#ABA

135 Powered Docking Station (single cable dock with USB-C).

Minimum 3 USB V3.0 ports, 2 standard display ports, 1 Standard HDMI port, 1 Gigabit Ethernet Port, 1 lock cable slot (Standard/Nano lock).

NOTE: Must be able to charge 2-in-1 Tablet from docking unit. Must support silent firmware updates.

0003 Surface Pro 13-inch keyboard with Slim Pen 8X8-00141

135 Keyboard accessory shall magnetically attach to compatible Microsoft Surface Pro devices and provide laptop-style typing capability, integrated multi-touch precision touchpad, and bundled rechargeable digital pen supporting pressure-sensitive input. Keyboard shall support enterprise mobility, telework, document annotation, and field productivity workflows.

Kensington BlackBelt™ Rugged Case with Integrated Smart Card Reader (CAC) & HDMI for Surface Pro 13" - TAA

K62539WW

135 Ruggedized protective case for Microsoft Surface Pro devices with integrated CAC/PIV smart card reader, native HDMI output capability, USB-C Power Delivery passthrough, and TAA compliance.

Logitech Signature M650 for Business Wireless Mouse with factory-paired USB-C receiver

910-006272

135 Logitech Signature M650 for Business wireless mouse, medium size, manufacturer part number 910-006272 or equivalent, including factory-paired Logi Bolt USB-C receiver supporting driverless plug-and-play deployment in Windows enterprise environments.

0006 Serialized Cable Lock for Tablet

K68132WW

Serialized Combination lock for Surface Pro

135 Must be at least 6 feet long and made of cut-resistant, galvanized steel cable that loops around any secure object and easily attaches to the tablet kickstand. A 4-wheel number code that is pre-programmed into the lock before arrival without the need to set the combination. A serial number is etched onto the lock, making it easy to retrieve combinations if forgotten. Contractor will supply a spreadsheet with all the locks serial number/registration codes that the IRS will use to help users open locks without the need for the IRS to use the Original Equipment Manufacturer (OEM) website.

Complete for Business Plus 3 Years Microsoft Protection Plans

ZWL-00033

135 Complete for Business Plus 3 Years Microsoft Protection

Plans for Base Year

Complete for Business Plus 3 Years Microsoft Protection Plans

ZWL-00033

135 Complete for Business Plus 3 Years Microsoft Protection

Plans for Option Year 1

Complete for Business Plus 3 Years Microsoft Protection Plans

ZWL-00033

135 Complete for Business Plus 3 Years Microsoft Protection

Plans for Option Year 2

Tablet 2-in-1 Salient Characteristics REF MS Surface Pro 13” 12th

Edition 5g 2-in-1 Tablet DETAILS

CPU: Salient processor and platform characteristics:

CPU must be latest generation processor technology available from the OEM offering the computing device with a minimum 10 cores and 14 threads meeting or exceeding the Intel Core Ultra 5 235U Processor

Performance tier (5 or higher) appropriate for business level Compatible with x86 64-bit architecture Support Double Data Rate (DDR) 5 random access memory (RAM) standard

National Institute of Standards and Technology (NIST) Special Publication (SP) 800-147 compliant. Tamper Resistant Unified Extensible Firmware Interface (UEFI) 2.6 or later, with Secure Boot

NIST SP 800-193 compliant, Platform Firmware Resiliency Guidelines

Support “Hardware Root of Trust” (HWRoT) and Hardware Security Test Interface (HSTI) Specification

Support Virtualization Extensions with Second Level Address Translation (SLAT) memory

Include an Input/output Memory Management Unit (IOMMU) 2 O/S: Windows 11 Pro 3 RAM: 32GB LPDDR5x 4 Hard Drive: 256GB removable Gen4 SSD 5 Graphics: Intel integrated graphics / Intel Arc architecture 6 Display Size: 13 inches 7 Display Resolution: 2880 × 1920 8 Touch: 10-point multitouch display 9 Audio: Integrated speakers for two independent, audio channel support 10 Speakers: Integrated speakers for two independent, audio channel support 11 Camera: 1440p Front Camera & 10.5 MP Rear Camera 12 Microphone: Dual Studio Mics 13 Wireless: Wi-Fi 6E and Bluetooth 5.3 14 Cellular: 5G (NanoSIM + eSIM)

15 Ports: 2 (two) USB-C with USB4 / Thunderbolt 4, 1 (one) Surface Connect port, 1 (one) Surface Pro Keyboard Port, Nano SIM slot (5G models only), Removable SSD slot

17 Weight (includes battery): 2.25lb or less 18 Platform Integrity: Trusted Computing Group (TCG) Trusted Platform Module (TPM) Version 2.0 19 Kickstand Integrated, up to 165 ° 20 CPU Support for vPro technology vPro enabled technology

21 Battery: 48Wh fast charging 22 Charging: Capable of being charged by USB-C connection

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5.0 KICK-OFF/ORIENTATION MEETING

No later than ten (10) business days after contract is awarded, the vendor will conduct a Kick-off meeting to outline the following tasks/plans:

• Introduction to the Contractor Management Team Point of Contacts (POC)

• Introduction Program Management Office (PMO)/Vendor/End Users (POC to receive products)/Contracting Officer’s Representative (COR)/Contract Specialist (CS)/Contracting Officer (CO)

• Confirm Products Warranty Support/Response Plans

• Delivery Schedules/Timeline

• Installation Plan/Tasks

• New Equipment Orientation/Demonstration/Training Plan

• Validate Delivery Addresses/POCs/Contact Information

• Review Bill of Lading/Invoicing Plan

• Review Operations and Warranty Plan/Task

• On boarding/Facility Access tasks

6.0 BASIC INPUT OUTPUT SYSTEM (BIOS) OR UNIFIED EXTENSIBLE FIRMWARE

INTERFACE (UEFI)

The IRS uses an automated PC deployment tool which requires specific BIOS/UEFI settings allowing the IRS to specify boot conditions. The contractor shall supply PCs with customized BIOS/UEFI settings that have been established by the OEM during the manufacture of the PC as requested by the IRS to effectively integrate with the automated PC deployment tool.

• The BIOS/UEFI will include the information applied on the IRS asset tag as specified in this SOW.

• PCs shall be upgraded to the latest BIOS/UEFI version before shipping.

• The motherboard must support silent BIOS firmware updates.

7.0 PRODUCT LIFECYCLE

• The IRS is responsible for the software image and software integration of the computers.

Therefore, the COR must pre-approve and the CO must approve any substitution or hardware upgrades that may affect the interaction between the image, including settings, applications, and system files, such as drivers, the BIOS/UEFI, firmware, relevant hardware components, and any change that requires a change to the operating system or drivers. When products change for any reason, the IRS shall be notified of any proposed driver, component, or model changes at least ninety (90) days prior to implementing the changes. Notification shall specify which driver, component, or model that is being changed, a description of the changes being made, the date upon which the changes will take effect, and the expected shipment date of products with the proposed changes.

• Any changes to drivers, components, or models must be capable of stable operation once the IRS image is loaded.

• When a proposed change requires the IRS to modify its image or change its computing environment, the contractor shall provide direct contact to an on-call OEM technical liaison to provide assistance. The technical liaison shall be available to respond to technical questions within 24 hours’ notice beginning at least ninety (90) days prior to making changes to drivers, components, or models at no additional cost to the IRS.

• When a proposed change requires the IRS to modify its image, the contractor shall provide the IRS four (4) of each 2-in-1 Tablet Bundle in fully operational condition for testing and image development purposes. These test unit PCs will be ordered via a delivery order against the contract and will be retained by the Government. The vendor shall notify the IRS COR at least ninety (90) day notice prior to making the proposed changes.

• The IRS will be briefed (road map) of any proposed changes to IRS specified models including the introduction of new models to replace current models. Briefings should occur at least annually or on an ad-hoc basis as needed to adequately communicate product changes.

• The contractor shall notify the Government in writing and within five (5) business days of technology becoming end of sale, end of life, end of support or obsolete. The contractor shall specify the following in its notification to the Government:

o Current Model Number o Replacement Model Number o Date of Obsolescence o GSA Schedule Contract Price o Percentage Discount o IRS Price

8.0 WARRANTIES

EHS + 3 year (no accidental) or Complete For Business+ 3 year (accidental) In addition, warranty will include keyboard for EHS+ or CfB+.

• The IRS requires that certain compliances must be assured and adhered to. The OEM shall warranty all devices for a minimum of three (3) years. All Surface Pro devices shall include Microsoft Extended Hardware Service Plus (EHS+) 3-Year coverage or equivalent OEM enterprise support coverage. Coverage shall include Advanced Exchange, Next Business Day replacement response where commercially available, prepaid return shipping, technical support, and Solid-State Drive (SSD) retention/Keep Your Own Drive (KYHD) capability.

The warranty shall apply to all device configurations and OEM-purchased optional equipment including detachable keyboard, power supply, and battery. Keyboard coverage shall be provided either under the primary device warranty entitlement or via separate OEM keyboard protection coverage for the same warranty duration.

The warranty shall include coverage for wearable items associated with the 2-in-1 detachable device configuration including detachable keyboard and battery.

Warranty start dates shall begin at the time of shipment to the IRS.

• A customer technical assistance representative shall be available to receive calls during the prime period: 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (excluding

Federal Holidays). A recording device or equivalent support intake capability is acceptable at other times to provide 24 hours per day, seven (7) days per week coverage.

• Warranty support coverage locations shall include the fifty (50) United States, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.

• The Contractor shall provide Advanced Exchange and Next Business Day replacement services for covered hardware failures where commercially available under the OEM support program.

For devices requiring replacement, the contractor shall ensure delivery of a replacement device within three (3) to five (5) business days after authorization of replacement.

Replacement devices shall be equal to or greater than the original device configuration approved for use within the IRS environment.

If products must be replaced, the replacement product shall become the property of the

IRS.

All failed storage media retained under SSD retention/KYHD provisions shall remain the property of the IRS and shall not be returned to the contractor or OEM.

• It is the contractor’s responsibility to ensure that it has access to an adequate supply of devices, replacement units, accessories, keyboards, batteries, power supplies, and replacement parts necessary to guarantee warranty service for the entire warranty period.

The contractor shall submit a proposed technology substitution in the event that any item, or any part involved in an item, becomes manufacturer discontinued or approaches discontinuance before depletion of existing inventories. Existing inventories means any inventories still in the contractor’s possession or any inventories that the contractor still has access to via the OEM.

It is the responsibility of the contractor to notify the Government no later than ninety (90) calendar days prior to any covered device, replacement unit, or repair component reaching end-of-life or end-of-support status.

9.0 PRODUCT RECALLS

• Contractor shall notify the IRS COR by telephone and email within 24 hours of a product recall affecting equipment purchased by the IRS.

• Within one (1) week of a product recall, contractor shall work with the COR to develop a mutually agreeable action plan detailing all the actions to be taken to execute the recall.

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• Contractor shall incur all costs related to safety recalls of their product. Contractor shall coordinate with COR and Program Manager to validate all items affected by safety recall are identified and repaired or replaced.

10.0 INSPECTION AND ACCEPTANCE

Inspection at the Government’s locations stated herein in accordance with (IAW) FAR 8.406-2 “Inspection and Acceptance”. The Government reserves the right to reject any incorrect or non-operational Dead-on Arrival (DOA) component and/or peripheral. The COR has ten (10) business days to inform the contractor that the deliverable is being rejected. The contractor shall provide a return address label within 24 hours of notification by the COR at no cost to the Government.

11.0 DELIVERABLES

The vendor will start shipment or delivery of the items as specified in this SOW no later than (NLT) sixty (60) days after being awarded this contract and complete delivery of these items no later than one (1) year (subject to change based on quantity to be delivered) from date of award.

12.0 DELIVERABLES AND LOCATIONS

• Delivery Locations The contractor shall submit all deliveries IAW the delivery schedule set, see Delivery Schedule below. The following listed locations may receive shipments.

o CMSS OFFICE (Quantity - 85) IRS Criminal Investigation 7940 Kentucky Drive

MS #833A

Florence, KY 41042 POC: Bob McPeak Email: Robert.McPeak@ci.irs.gov Phone: 859-488-3593 o OGDEN SERVICE CENTER (Quantity - 50) IRS Ogden Equipment Depot 1160 West 1200 South

MS #6201

Ogden, UT 84404 POC: Travis Jones Email: Travis.Jones@irs.gov Phone: 801-620-6939 mailto:Travis.Jones@irs.gov

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• Delivery Instructions For each shipment, the contractor shall prepare and include an original delivery ticket or packing slip for each delivery order placed under this contract. The contractor shall ensure printed material provided to the order point personnel (labels, packing slips, etc.)

are uniform regardless of location and provide the IRS Shipping Destination POC a 72-hour pre-delivery notification and tracking information.

Asset tag barcode and serial number of system will need to be placed on the outside of the packing box in a barcode readable format.

o Indicate the total number of boxes being shipped (example: 1 of 10);

o Matching asset tag barcode label (in a barcode readable format) on outside of box

(facing out so it can be scanned);

o Matching serial number of system (in a barcode readable format) on outside of box

(facing out so it can be scanned);

o Matching model name of system on outside of box;

o Shipping label on package with IRS Requisition # and Purchase Order #;

o Clear shrink wrap on pallets so that barcodes and labels can be scanned and read.

• Delivery Requirements o No broken pallets will be accepted.

o No pallets over 72” (6 feet) will be accepted.

o Pallets must be oriented to be capable of being offloaded with a pallet jack, not every site has a forklift available.

o Pallets shall not be double stacked on delivery trucks.

• Delivery Schedule The contractor shall work with the COR and program team to develop a Delivery Schedule Plan that describes the number of items to be delivered to each destination with delivery dates. The delivery schedule plan shall be in Microsoft Excel format. The contractor shall be prepared to discuss the delivery schedule with the COR and program team. The delivery schedule shall be provided to the COR within ten (10) business days of contract award. The vendor will start shipment or delivery of the items as specified in this SOW no later than (NLT) sixty (60) days after being awarded this contract and complete delivery of these items no later than one (1) year (subject to change based on quantity to be delivered) from date of award.

• 2-in-1 Tablet Bundle Packaging For each for CLIN 0001 2-in-1 Tablet Bundle shipment, the contractor shall pack each individual 2-in-1 Tablet with the complete Bundle package included to be combined into a full 2-in-1 Tablet bundle kit.

13.0 ASSET TAGS/ ORDERING IRS BARCODES

To receive an allotment of IRS barcodes for asset tagging, the vendor shall contact the Batch Add Team IT.EUDS.AMbatch@irs.gov and Dan.Groover@irs.gov via email with the following information:

• Vendor Point of Contact Phone Number Address IRS Requisition Number and Delivery Order Number, and Quantities of IRS barcodes needed.

• Affixing IRS Barcode to IT Asset (Tagging is only required on the 2-in-1 Tablets)

• The contractor shall affix the IRS barcode to the asset where it is most visible and accessible for scanning. The contractor shall affix the barcode in the same general location on similar items. The asset tag shall be visible when the equipment is in its normal operating position. Where possible, the contractor shall avoid placing asset tags on access panels.

• The following placement order of preference is recommended:

Lower left corner on kickstand

• The IRS reserves the right to specify placement of the asset tag.

• The IRS supplied asset tag will also be added to each workstation device’s BIOS/ UEFI.

14.0 REPORTS

• Contractor shall provide reports electronically to the IRS in Microsoft Office and data formats. Data formats may include Comma-separated value (CSV) or other delimited format and must be capable of being loaded into Microsoft Excel for further analysis by the IRS. All reports go to the following: COR, it.lm.hw.resource.mgmt@irs.gov, robert.mcpeak@ci.irs.gov, and peter.kirby@ci.irs.gov. The IRS reserves the right to add or take away names to this list.

• Asset Management Report (AMR) At the time of shipment and prior to delivery, the vendor shall provide the IRS via email a completed electronic Asset Management Report in Microsoft Excel format. The vendor shall email the completed report to: it.hardware.asset.management@irs.gov, it.lm.hw.resource.mgmt@irs.gov, iteuesambatch@irs.gov, robert.mcpeak@ci.irs.gov, peter.kirby@ci.irs.gov; and it.lm.logistics.imaging@irs.gov NLT the day the assets are shipped to the IRS. The elements required in this report are:

o IRS Barcode o Serial Number o IRS Requisition Number mailto:Dan.Groover@irs.gov mailto:it.lm.hw.resource.mgmt@irs.gov mailto:robert.mcpeak@ci.irs.gov mailto:peter.kirby@ci.irs.gov mailto:it.hardware.asset.management@irs.gov mailto:it.lm.hw.resource.mgmt@irs.gov mailto:iteuesambatch@irs.gov mailto:robert.mcpeak@ci.irs.gov mailto:peter.kirby@ci.irs.gov mailto:it.lm.logistics.imaging@irs.gov o IRS Delivery Order/Purchase Order Number o Manufacturer o Model o Price o Ship Date o Warranty End Date o IRS POC o Ship to Address o Building Code o Carrier o Tracking Number o Name of Warranty Service Provider o Phone Number of Warranty Service Provider

• Warranty Claim Report

Showing activity related to warranty and DOA claims. The report should contain the following details: incident report date, PC model number, PC serial number, description of the warranty issue, description of the final resolution, warranty start date, warranty end date, resolution date, and issue status. This report is on an as needed basis.

• Other Special Reports

May be requested by the IRS on an as needed basis.

15.0 PERIOD OF PERFORMANCE (POP)

The anticipated POP is sixty (60) days after contract award.

16.0 GOVERNMENT FURNISHED PROPERTY (GFP)

GFP is not required for this acquisition requirement.

17.0 RECEIPT AND ACCEPTANCE (R&A)

R&A will be completed after delivery is made and all products received have been inspected.

Invoicing will only be accepted and paid once R&A has been completed.

18.0 INVOICING

The contractor shall submit proper invoicing. The vendor shall be required to invoice using the Invoice Processing Platform at: http://www.ipp.gov with a “CC:” to the COR.

19.0 INVOICE REVIEW AND DISPUTES

The COR or alternate COR will review all invoices for accuracy upon receipt. If there are discrepancies with invoices submitted, the COR will notify Beckley Finance Center for a corrected invoice.

If there is a dispute with an invoice or statement, Beckley Finance Center will immediately contact the Contractor’s Customer Service Department to resolve the dispute. The contractor shall have thirty (30) days or one billing cycle to make the correction.

http://www.ipp.gov/

20.0 TRADE AGREEMENT ACT (TAA) COMPLIANCE

All products are required to be compliant with the Trade Agreement Act (TAA) when available.

The vendor shall indicate any product that is not TAA compliant in the quote.

21.0 ELECTRONIC PRODUCT ENVIRONMENTAL ASSESSMENT TOOL (EPEAT)

COMPLIANCE

If applicable, products must be EPEAT registered at www.epeat.net

22.0 ENERGY STAR

All 2-in-1 Tablets shall be ENERGY STAR® compliant.

23.0 VPATS

Vendor shall submit VPATs on equipment proposed in response to this solicitation.

24.0 CONTRACT ADMINISTRATION

The IRS contract administration assignment for this contract may be changed at any time by the Government without prior notice to the contractor. However, the contractor will be notified of the change in writing or via email.

CO for this requirement is:

• NAME: TBD

• EMAIL: TBD

• PHONE: TBD

COR for this requirement is:

• NAME: Dok Jenet Eisert

• EMAIL: Dok.Eisert@ci.irs.gov

• PHONE: (571)536-0540

PM for this requirement is:

• NAME: Peter Kirby

• EMAIL: Peter.Kirbyt@ci.irs.gov

• PHONE: (631)-372-9667

Performance of work under this contract must be subject to the technical direction of the COR identified above, or a representative designated in writing. The term “technical direction" includes, without limitation, direction to the contractor that directs or redirects the labor effort, shifts the work between work areas or locations, fills in details and otherwise serves to ensure that tasks outlined in the work statement are accomplished satisfactorily.

Technical direction must be within the scope of the specification(s)/work statement. The COR does not have authority to issue technical direction that:

• constitutes a change of assignment or additional work outside the specification(s)/work statement;

http://www.epeat.net/ mailto:Dok.Eisert@ci.irs.gov mailto:Peter.Kirbyt@ci.irs.gov

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• constitutes a change as defined in the clause entitled “Changes";

• in any manner causes an increase or decrease in the contract price, or the time required for contract performance;

• changes any of the terms, conditions, or specification(s)/work statement of the contract;

• interferes with the contractor's right to perform under the terms and conditions of the contract; or

• directs, supervises or otherwise controls the actions of the contractor's employees.

Technical direction may be oral or in writing. The COR will confirm oral direction in writing within five (5) workdays, with a copy to the CO.

The contractor shall proceed promptly with performance resulting from the technical direction issued by the COR. If, in the opinion of the contractor, any direction of the COR, or his/her designee, falls within the limitations in the above, the contractor shall immediately notify the CO no later than the beginning of the next Government workday.

Failure of the contractor and the CO to agree that technical direction is within the scope of the contract shall be subject to the terms of the clause entitled “Disputes."

25.0 OPTION FOR INCREASED QUANTITY

• FAR 52.217-6 Option for Increased Quantity

As prescribed in 17.208(d), insert a clause substantially the same as the following:

Option for Increased Quantity (Mar 1989)

The Government may increase the quantity of supplies called for in the Schedule at the unit price specified. The Contracting Officer may exercise the option by written notice to the Contractor within ______________________ [insert in the clause the period of time in which the Contracting Officer has to exercise the option]. Delivery of the added items shall continue at the same rate as the like items called for under the contract, unless the parties otherwise agree.

(End of clause)

• FAR 52.217-7 Option for Increased Quantity-Separately Priced Line Item.

As prescribed in 17.208(e), insert a clause substantially the same as the following:

Option for Increased Quantity-Separately Priced Line Item (Mar 1989) The Government may require the delivery of the numbered line item, identified in the Schedule as an option item, in the quantity and at the price stated in the Schedule. The Contracting Officer may exercise the option by written notice to the Contractor within ______________________ [insert in the clause the period of time in which the Contracting Officer has to exercise the option]. Delivery of added items shall continue at the same rate that like items are called for under the contract, unless the parties otherwise agree.

https://www.acquisition.gov/far/part-17#FAR_17_208 https://www.acquisition.gov/far/part-17#FAR_17_208

26.0 SECTION 508 INFORMATION, DOCUMENTATION AND SUPPORT (DEC 2019)

Section 508 Services For Development or Customization: All contracts, solicitations, purchase orders, delivery orders and interagency agreements that contain a requirement of services which will result in the delivery of a new or updated information and communication technology (ICT) item/product must conform to the applicable provisions of the appropriate technical standards in 36 CFR, Appendix C to Part 1194, and functional performance criteria in 36 CFR Chapter 3, unless an agency exception to this requirement exists at E202 General Exceptions.

Section 508 Conformance When Less than Fully Conforming: Each information and communication technology (ICT) product and/or product related service delivered under the terms of this contract, at a minimum, shall conform to the applicable accessibility standards at 36 CFR, Appendix C to Part 1194 at the level of conformance as specified in the Attachment entitled (Please state where attachment may be found and name of attachment for example, Section J., Voluntary Product Accessibility Template (VPAT) or Section J., Evaluation Matrix).

Section 508 Accessibility of Information and Communication Technology (100% Compliance) When Fully Conforming: Each information and communication technology (ICT) product or service furnished under this contract shall comply with the Information and Communication Technology Accessibility Standards (36 CFR, Appendix C to Part 1194). If the Contracting Officer determines any furnished products or services are not in compliance with the contract, the Contracting Officer will apply the remedies described under FAR 52.246-2, Inspection of Supplies – Fixed Price or FAR 52.246-4, Inspection of Services – Fixed Price.

The following technical standards have been determined to be applicable to this contract (Reference - ICT Accessibility 508 Standards):

Chapter 5: Software 502 Interoperability with Assistive Technology

• 502.1 General

• 502.2 Documented Accessibility Features

• 502.2.1 User Control of Accessibility Features

• 502.2.2 No Disruption of Accessibility Features

502.3 Accessibility Services

• 502.3.1 Object Information

• 502.3.2 Modification of Object Information

• 502.3.3 Row, Column, and Headers

• 502.3.4 Values

• 502.3.5 Modification of Values

• 502.3.6 Label Relationships

• 502.3.7 Hierarchical Relationships

• 502.3.8 Text

• 502.3.9 Modification of Text

• 502.3.10 List of Actions https://www.access-board.gov/ict/

• 502.3.11 Actions on Objects

• 502.3.12 Focus Cursor

• 502.3.13 Modification of Focus Cursor

• 502.3.14 Event Notification

• 502.4 Platform Accessibility Features

503 Applications

• 503.1 General

• 503.2 User Preferences

• 503.3 Alternative User Interfaces

• 503.4 User Controls for Captions and Audio Description

• 503.4.1 Caption Controls

• 503.4.2 Audio Description Controls

504 Authoring Tools

• 504.1 General

• 504.2 Content Creation or Editing

• 504.2.1 Preservation of Information Provided for Accessibility in Format

Conversion

• 504.2.2 PDF Export

• 504.3 Prompts

• 504.4 Templates

Chapter 7: Referenced Standards

702.10.1 WCAG 2.0

• 1.1.1 Non-text Content

• 1.2.1 Audio-only and Video-only (Pre-recorded)

• 1.2.2 Captions (Pre-recorded)

• 1.2.3 Audio Description or Media Alternative (Pre-recorded)

• 1.2.4 Captions (Live)

• 1.2.5 Audio Description (Pre-recorded)

• 1.3.1 Info and Relationships

• 1.3.2 Meaningful Sequence

• 1.3.3 Sensory Characteristics

• 1.4.1 Use of Color

• 1.4.2 Audio Control

• 1.4.3 Contrast (Minimum)

• 1.4.4 Resize Text

• 1.4.5 Images of Text

• 2.1.1 Keyboard

• 2.1.2 No Keyboard Trap

• 2.2.1 Timing Adjustable

• 2.2.2 Pause, Stop, Hide

• 2.3.1 Three Flashes or Below

• 2.4.1 Bypass Blocks

• 2.4.2 Page Titled

• 2.4.3 Focus Order

• 2.4.4 Link Purpose (in Context)

• 2.4.5 Multiple Ways

• 2.4.6 Headings and Labels

• 2.4.7 Focus Visible

• 3.1.1 Language of Page

• 3.1.2 Language of Parts

• 3.2.1 On Focus

• 3.2.2 On Input

• 3.2.3 Consistent Navigation

• 3.2.4 Consistent Identification

• 3.3.1 Error Identification

• 3.3.2 Labels or Instructions

• 3.3.3 Error Suggestion

• 3.3.4 Error Prevention (Legal, Financial, Data)

• 4.1.1 Parsing

• 4.1.2 Name, Role, Value

The standards do not require the installation of specific accessibility-related software or the attachment of an assistive technology device, but merely require that the ICT be compatible with such software and devices so that it can be made accessible if so required by the agency in the future.

Chapter 3: Functional Performance Criteria The following functional performance criteria (36 CFR Chapter 3) apply to this contract.

• 302.1 Without Vision

• 302.2 With Limited Vision

• 302.3 Without Perception of Color

• 302.4 Without Hearing

• 302.5 Without Limited Hearing

• 302.6 Without Speech

• 302.7 With Limited Manipulation

• 302.8 With Limited Reach and Strength

• 302.9 With Limited Language, Cognitive, and Learning Abilities

Section 508 Information, Documentation and Support In accordance with 36 CFR, Appendix C to Part 1194, the information and communication technology (ICT) products and product support services documentation furnished in performance of this contract shall be provided at no additional cost. The contractor shall provide information, documentation, and support relative to the supplies and services as described in the statement of work, performance work statement or statement of objectives (select one). The following technical standards and provisions have been determined to be applicable to this contract:

Chapter 6: Support Documentation and Services Support Documentation

• 602.2 Accessibility and Compatibility Features

• 602.3 Electronic Support Documentation

• 602.4 Alternate Formats for Non-Electronic Support Documentation

Support Services

• 603.2 Information on Accessibility and Compatibility Features

• 603.3 Accommodation of Communication Needs