005_SOO Life Image FY26.docx
DOCX document 30 KB Posted
- Attached to
- Life Image and Pure Cloud
- Solicitation number
- W9124J-26-Q-LIFE
About this file
This Statement of Objectives (SOO) details the Life Image Cloud/Image Exchange Services for the Department of Surgery at Brooke Army Medical Center (BAMC). The system enables rapid image and medical information sharing across over 30 regional facilities, utilizing a cloud-based server that allows referring medical facilities to upload images/studies which can be retrieved and saved into PACS. Life Image provides 24/7 customer support through a support portal, email (support@lifeimage.com), and telephone (877-959-5615), with technical support managed through their ticketing system.
Payment for services will be processed through Wide Area Work Flow (WAWF), with invoices required to be submitted electronically within 30 calendar days of service completion. The solicitation (W9124J-26-Q-LIFE) is currently in pre-solicitation status under the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Sam Houston. The primary Contracting Officer Representative is Montaque M. Bussey, who can be reached at 210-916-8519 or montaque.m.bussey.civ@health.mil. Timely invoice submission is critical, with potential consequences including delayed payment and possible future contract performance evaluation impacts.
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Other files
| File | Type | Posted |
|---|---|---|
| Sources Sought Notice (SSN) - LIFE IMAGE 17DEC2025.pdf |
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STATEMENT OF OBJECTIVE
LIFE IMAGE CLOUD/IMAGE EXCHANGE SERVICES
DEPARTMENT OF SURGERY, BROOKE ARMY MEDICAL CENTER
1. SCOPE OF WORK:
Life Image is an image exchange and image sharing network that allows BAMC Trauma Service to view images from other medical facilities. The system interoperability so that the sharing of images and their related medical information only takes moments. Utilization of a cloud based server where referring facilities can upload images/studies to be retrieved by us and saved into PACS. This system is able to open any disk from any system. Over 30 facilities in our region refer to BAMC as Level 1 trauma center and San Antonio (University Hospital).
2. SYSTEM SUPPORT AND MAINTENANCE:
The Contractor shall provide technical support aiding in the resolution of support requests in a timely and professional manner. Software issues will be routed through the Life Image ticketing system which increases visibility of the issue and ensures resolution. Required system updates and yearly maintenance are managed by the Life Image staff.
3. SUPPORT HOURS:
Life Image Customer Support provides a support portal or email support support@lifeimage.com or telephone support phone (877) 959-5615, 24 hours per day and 7 days a week.
4. CONTRACTING OFFICER REPRESENATIVE:
Montaque M. Bussey, COR, 210-916-8519 (Primary), montaque.m.bussey.civ@health.mil
5. PAYMENT
Payment is processed upon receipt and acceptance of completed service report. Invoicing is processed via Wide Area Work Flow (WAWF). The service report is not to be confused with the billing or invoice document.
All invoices must be submitted electronically through the Wide Area Workflow (WAWF) system. Invoices must be submitted within 30 calendar days of delivery or service completion, and should follow the approved (monthly/bi-weekly/weekly) invoicing schedule, unless otherwise directed by the Contracting Officer.
Failure to submit invoices in a timely manner may result in delayed payment and could lead to the issuance of Letter of Concern, which may impact future contract performance evaluations.
Final invoices with respect to a specific contract/delivery order/task order shall be clearly marked “FINAL” and submitted within 45 days after period of performance end date specified in contract. NOTE – In some cases the first invoice may also be the final invoice.
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