005_PWS DNM.docx

PERFORMANCE WORK STATEMENT (PWS)

Draeger Equipment Maintenance Agreement; Biomedical Engineering Services (BES)

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide Protection 1 Risk-Share Comprehensive Service Agreement for the deep cleaning of kitchens and food prep areas for Brooke Army Medical Center, Ft. Sam Houston, TX for human use. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform repair and services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. Brooke Army Medical Center (BAMC), Logistics Division is responsible for this contract and on-site services will be performed within the BAMC facility.

1.2 Background: The hospital staff have been cleaning the kitchen on a daily basis.

1.3 Objectives: The purpose is to provide the detailed cleaning for hospital kitchens in accordance with the manufacturer's maintenance manuals, specification, and quality control policies and procedures governed by the BAMC Food Service Department and the respective using activity.

1.4 Scope: Scheduled and unscheduled services. The contractor will perform services according to the department’s specifications. Unscheduled services are those services relating to the repair and/or replacement of parts in the system or components.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (2) 12-month option years. The Period of Performance reads as follows:

Base Year - 1 February 2025 – 31 January 2026 Option Year 1 - 1 February 2026 – 31 January 2027 Option Year 2 - 1 February 2027 – 31 January 2028 Option Year 3 – 1 February 2028 – 31 January 2029 Option Year 4 – 1 February 2029 – 31 January 2030

1.6 General Information

1.6.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor is not required to perform services on the holidays listed below. But if any of the holidays listed is not a holiday that the contractor considers a holiday, services can be performed without any added costs only with the COR authorization.

1.6.4 Hours of Operation: The contractor is responsible for conducting business unless specified otherwise in the contract, between the hours of 2000hrs to 0430hrs, Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Brooke Army Medical Center.

1.6.6 Type of Contract: The government will award a Firm Fixed Price Contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have either and access base pass or a DBIBS ID card submitted by the COR or ACOR and approved by 502nd Security Forces Squadron, Fort Sam Houston, TX at time of the proposal submission, and must maintain the level of security required for the life of the contract.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. NA

1.6.7.2.1. NA

1.6.7.2.2. NA.

1.6.7.3 Lock Combinations: NA

1.6.8 Special Qualifications: The field service technician shall be authorized, certified, and trained in the deep cleaning of hospital kitchens. Additionally, the service technician shall have a minimum of two years’ experience within the last 36 months.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: NA

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Data Rights: NA

1.6.14 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide a dining facility technician to observe a quality assurance test, in accordance with the QASP, prior to the departure of the contractor’s service technician.

3.2 Facilities: The Government will provide access to the devices and systems requiring services.

3.3 Utilities: The Government will provide all necessary utilities, including power to the devices, required to perform the service. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIESW:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials. The Contractor shall provide parts and materials required to perform the services outlined in this PWS.

4.4. Equipment. The Contractor shall provide equipment required to perform services and quality assurance test outlined in this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide scheduled and unscheduled services for the following:

a. Kitchen:

1) Clean, sanitize surface areas including stainless steel prep tables.

2) Clean, sanitize sink areas.

3) Clean dishwashing areas and lines.

4) Clean all sink areas and prep stations, dishwashing.

5) Clean dishwashing areas and lines.

6) Clean kitchen equipment exterior only.

7) Equipment on wheels moved (if able due to gas lines) to clean behind.

8) Includes serving line, all area and equipment in dining room.

9) Includes serving lines, all areas and equipment in Grab N Go.

10) Clean exterior only all exhaust hoods

11) Dust ceiling air vents, inside and outside

b. Floors:

1) Machine scrub/power wash, degrease all ceramic tile flooring.

2) Clean all floor drains and grates.

3) Mats will be rolled up for cleaning floors.

4) Includes walkins/coolers.

c. Walls:

1) Clean, degrease all wall surfaces

d. Ceiling Tiles:

1) Clean and degrease all ceiling tiles

e. Hood Exhaust:

1) Clean and degrease exterior hoods and interior including filters

0. Any discrepancies noted will be reported to the contractor’s POC directly upon completion of assigned tasks.

0. A written discrepancy report will be required to allow contractors response and action needed/taken to correct any unsatisfactory performance and how they will continue to ensure/prevent future occurrence.

1. Return to complete tasks to standard within 72hrs of reported discrepancies in those specific areas.

0. Culinary and Hospitality Branch Chief ,Noncommission Officer and/or appointed person by them will be responsible for inspecting the kitchen to ensure it is up to standard 0.

Cleaning will occurrence once a quarter (Nov, Feb, May, Aug)

5.2. Scheduled Services. Scheduled services are those actions relating the deep cleaning, certification of the system and its components. The contractor shall perform one complete scheduled service inspection consisting of deep clean of each kitchen space as outlined in the Performance of Work statement, . The contractor will perform services according to the staff specifications either semiannually or annually. The contractor will adhere to the following when performing scheduled services:

a. Contractor must coordinate expected arrival date and time with Contractor Officer Representative (COR) and completed by the 20th business day of scheduled month.

b. San Antonio Military Medical Center (SAMMC) -normal operating hours are Monday thru Friday, 0730 — 1630 (7:30am - 4:30 pm). Any services outside normal duty hours must be coordinated by COR.

c. Prepare and provide a maintenance service report for all services rendered. Service reports must be received by the COR NLT 72 hours from completion of work.

5.3. Unscheduled Service.

a. 1 Hour of telephonic response and on site the next business day.

b. San Antonio Military Medical Center normal operating hours are Monday thru Friday, 0730 — 1630 (7:30am - 4:30 pm). Unscheduled services can be performed outside of normal operating hours; Any services outside normal duty hours must be coordinated by COR.

c. Only accept unscheduled service request from the appointed COR or designated representative.

d. Prepare and provide a maintenance service report for all services rendered. Service reports must be received by the COR NLT 72 hours from completion of work.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

a) AR 385-10, “The Army Safety Program,” 24 February 2017

b) Army Regulation 40-5 Preventive Medicine

c) AR 40-61, “Medical Logistics Policies,” 28 January 2005

d) AR 40-2, “Composition, Mission, and Functions of the Army Medical Department,”24 May 2019

e) Army Regulation 190-13, The Army Physical Security Program

f) AR 190-51, “Security of Unclassified Army Resources (Sensitive and Nonsensitive),” 27 June 2019

g) AR 710-2, “Supply Policy Below the National Level,” 28 January 2008

h) AR 735-5, “Property Accountability Policies,” 9 November 2016

i) AR 750-43, “Army Test, Measurement, and Diagnostic Equipment,” 24 January 2014

j) DHA AI 6430.11, “Healthcare Technology Management Biomedical Equipment Program,” 14 October 2021

k) DoD 8510.01, “Risk Management Framework for DoD Information Technology,”12 January 2014

l) SB 8-75-11, “Army Medical Department Supply Information,” 20 November 2018

m) TB 38-750-2, “Maintenance Management Procedures for Medical Equipment,” 12 February 1987

n) TB 43-180, “Calibration and Repair Requirements for the Maintenance of Army Materiel,” 1 May 2022

o) TB MED 530 Triservice Code, 1 January 2019

p) TB MED 750-1, “Operating Guide for Medical Equipment Maintenance,” 1 February 1998

q) NFPA 99, “Health Care Facilities Code,” 2021 Edition

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Method of Surveillance

PRS # 1.

The contractor shall provide fully certified contractor personnel.

Paragraph 1.6.8

PRS # 2

The contractor shall provide a service report within 24 hours.

Paragraph 5.2.e and 5.3.d

PRS # 3

The contractor shall provide scheduled services by the 20th business day of the scheduled month.

Paragraph 5.2.a

PRS # 4

The contractor shall provide telephonic unscheduled services response within 1 hour of COR contact.

Paragraph 5.3.a

PRS #5

The contract shall complete the Contractor Management Report within 7 days of the new fiscal year.

Paragraph 5.4

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

1 copy

Email PDF copy (preferred) or hard copy.

Email: COR email

Hard Copy address:

Brooke Army Medical Center 3551 Roger Brooke Drive, Fort Sam Houston, TX 78234 ATTN: Biomedical Engineering, Room TC-L28