A01_Quality_Assurance_Surveillance_Plan_(QASP).docx

Quality Assurance Surveillance Plan For Army Public Health Center (APHC Provisional), Laboratory Sciences (LS)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a standard of surveillance for Army Public Health Center (Provisional) [APHC Prov] for the Thermo Fisher Laboratory Equipment Maintenance Contract. The QASP is for the use of government Quality Assurance (QA) personnel to insure contract standards are being met. For the purposes of this effort, the applicable QA representative is the Government Contracting Officer’s Representative (COR).

The QASP provides a systematic method to evaluate the services that the Contractor is required to furnish, but not the details of how the Contractor accomplishes the work. This plan uses inspection as the primary evaluation criteria. This surveillance assures the Government that the Contractor’s performance is acceptable.

Any noncompliance with contract performance is deemed “subpar”. The term “subpar” refers to a support service that does not meet the standard of performance specified in the contract. The Contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract. The methods of surveillance recognize that unforeseen and uncontrollable problems do occur. Effective management and use of a quality control plan will allow the Contractor to operate within the specified surveillance requirements. QA personnel are expected to be objective, fair, and consistent in evaluating the Contractor’s performance against the standards.

2. PROCEDURES

2.1 Quality Assurance Schedule

The Contractor’s performance will be evaluated with scheduled verification checks with every service visit. This will be accomplished by a physical review of the work performed at the time of each repair or maintenance event. The COR will document that the repair receipt report matches the work actually performed on site.

2.2 Surveillance

All surveillance inspections made by the COR will include the examination of service tickets to ensure the service was performed to the satisfaction of the APHC (Provisional) COR. It will also include a confirmation of the accuracy of the invoice submitted for each quarter of support. Any unacceptable service will be documented by the COR and communicated to the contractor for immediate resolution. Documentation will record the Contractor’s past performance. This documentation becomes the official Government record of the Contractor’s performance.

When surveillance detects unacceptable service, the COR will record the information and request the Contractor to verify via email the unacceptable service. The Contractor will be required to reply to the unacceptable service and provide a suitable solution.

3. UNACCEPTABLE PERFORMANCE

When performance is deemed unacceptable, the COR will inform the Contractor POC for the situation to be addressed. If actions are not initiated to rectify the poor performance, the COR will inform the Contracting Officer and the management of the Contractor for further action.

The COR will notify the Contracting Officer of sub-par performance. If any services do not conform to contract requirements, the Government may require the Contractor to re perform the contract requirements at no increased cost to the Government. When sub-par performance cannot be corrected by re-performance the Government may:

· Require the Contractor to take action necessary to ensure future performance conforms to contract requirements.

· Reduce the contract price to reflect the reduced value of the services performed. Per the terms identified in the contract.

If the Contractor fails to promptly re-perform the services, or to take the necessary action to ensure that future performance conforms to contract requirements, the Government may:

· By separate contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service or:

· Issue a Cure Notice

· Issue a Show Cause Notice

· Terminate the contract for Convenience

· Terminate the contract for Default

4. SURVEILLANCE GUIDE

The QASP Surveillance Guide defines the performance objective and shows the pertinent portion of the Performance Work Statement, the Performance Threshold and the Government’s Method of Surveillance for this contract.

Thermo Fisher Laboratory Equipment Maintenance Contract

Service

Scheduled Verification Check after each PM visit

· Have Service Engineer sign in and out for all onsite visits Verification Check equipment is operational after site visit