A01_Performance_Work_Statement_(PWS_Final).doc

Performance Work Statement: Thermo Fisher Laboratory Equipment Maintenance Contract

FULL SERVICE MAINTENANCE AGREEMENT:

RESPONSE TIME: The Contractor shall complete all work during normal duty hours (0800 – 1630) Monday through Friday. Work outside normal duty hours must be coordinated through the government COR prior to performing to performing the work.

Response time will be a confirmation call/email from the vendor within 2 business day of the service call being placed by the government COR or designee.

ON-SITE REPAIRS: The Contractor shall be onsite within 3 business days of receipt of the service call being placed by the government COR or designee. Vendor MUST sign Lab Science (LS) service ticket upon arrival at the facility before initiating any work. This is the authorization that the work has been approved by the COR or designee.

OFF-SITE REPAIRS: Any service evaluation where it is determined that an adequate repair cannot be completed onsite, an option to perform the service off-site may be available but must be coordinated and approved by the government COR. This will be documented on the service ticket and the contractor’s field service report.

EQUIPMENT DOWNTIME: Downtime for an instrument is measured as the interval between the time the government makes an attempt to contact the vendor for service and the time the equipment is accepted by the government as being in good operating condition. Travel time for the vendor is included in calculating total downtime. All repair (non-PM) service calls must be resolved within 7 calendar days of the service call being placed by the government COR or designee. Exceptions will be managed by a COR on a case by case basis. Exceeding this time requirement may be considered as sufficient cause for termination of this contract, unless the government has delayed this service and it is documented with the government COR.

ONSITE REPORTING PROCEDURES: All contract employees entering building E2100 are to enter at the main entrance and sign in at the sign in desk prior to beginning any work. The Contractor will be checked into the building by the COR or designee and will be escorted to meet the Technical POC for the service visit. The Technical POC will issue a service ticket created by the COR to the Contractor prior to beginning work in the building. Contractor must have an escort at all times while in the building. Contractor shall document the service visit status on the service ticket and review the status of the work performed with the Technical POC prior to leaving the worksite and ending the service visit for the day. After reviewing the work performed with the Technical POC, the contractor will return to the COR or designee to return the service ticket before signing out and leaving building E2100.

DOCUMENTATION: All documentation, schematics, hardware, software manuals, and all other items required by the contractor to perform the routine maintenance or service calls shall be furnished by the contractor and labeled as contractor property. The government will not be required to aid in the acquisition of any documentation necessary to perform the duties of this contract.

TOOLS / EQUIPMENT: The Contractor shall provide all the tools and equipment needed to perform the work duties under this contract. Government personnel are not responsible for supplying the Contractor with tools or equipment needed to perform work duties under this contract.

PREVENTIVE MAINTENANCE CALLS: Service technicians shall perform a comprehensive Preventive Maintenance (PM) service on each piece of equipment in this contract one time yearly. Maintenance performed must follow the manufacturer’s recommended guidance and ensure each system’s operations meet manufacturer specification standards. Any issues identified during a PM visit may be scheduled for service with the COR or designee at a follow-up visit.

DELIVERABLES: The contractor shall provide repair or replacement of defective parts and components throughout the period of performance to ensure systems and equipment remain operational per manufacturer specifications. The Government requires a Field Service Report for all services, repairs, and replacements completed during the contract.

MASS SPECTROMETER (MSQ PLUS) SOFTWARE UPGRADE/INSTALLATION: Under this contract requirement APHC (Prov), LS will require a service to upgrade the operating software Driver for a Dionex MSQ Plus Detector as well as ensuring the Dionex MSQ Plus Detector is successfully configured and will operate according to manufacturer specifications. The Dionex MSQ Plus Detector must be successfully configured to (1) Thermo U3000 HPLC system to run Mass Spec Detection with HPLC operations with the flexibility to configure the MSQ Plus to other Thermo U3000 HPLC systems in the event that the original configured HPLC system becomes inoperable. At the conclusion of the service, the Dionex MSQ Plus instrument must be capable of achieving the following listed manufacturer specifications:

· Perform a full-system autotune and mass-scale calibration.

· Ionization Modes: Electrospray (ESI), positive and negative and Atmospheric Pressure Chemical Ionization (APCI), positive and negative.

· Mass Detection Range:17 – 2000 m/z with unit mass resolution.

· HPLC-MSQ Sensitivity specifications: Select Ion Monitoring (SIM) mode.

Positive ion ESI—50 pg injection (10 µL × 5 pg/µL) of erythromycin: 1000:1 Signal-to-Noise (S/N)

Negative ion ESI—20 pg loop injection (10 µL × 2 pg/µL) of p-nitrophenol: 500:1 S/N

Positive ion APCI—50 pg injection (10 µL × 5 pg/µL) of erythromycin: 200:1S/N

Negative ion APCI—20 pg injection (10 µL × 2 pg/µL) of p-nitrophenol: 50:1 S/N

* HPLC-MSQ Sensitivity specifications are to be performed using by use of a U3000 HPLC interfaced with the MSQ. Injections will be accomplished with use of the U3000 autosampler with no analytical column in-line.

TRAINING/CERTIFICATION REQUIREMENTS: All contract personnel servicing equipment under this contract must be trained and certified Thermo Fisher to service and repair all covered Thermo/Dionex brand equipment, and to service applicable Thermo/Dionex hardware/software/computers prior to contract award. Proof of this training and certification must be provided to the government prior to contract award. The Contractor at a minimum are required to have 2 years of experience with the specified make and model or similar equipment. Loss of this certification by the vendor may result in termination of the contract.

EQUIPMENT LIST: Items covered under this Contract are identified on attached equipment list.

Anti-Terrorism and Operational Security (AT/OPSEC) –

1. Since no more than 30 days of consecutive onsite service exists, an OPSEC Standing Operating Procedure/Plan is not required.

2. Vendor will be escorted by a government employee 100% of the time while in the PHC building.

3. No requirement for the vendor/supplier to complete iwatch awareness training.

4. There is no access to classified information.

5. The vendor will have access to APHC (Provisional) IT systems through the government POC.

All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, , within 60 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

Accounting of Contract Services

Cost for Providing Accounting for Contract Services – APG 5152.237-4900, Contractor is required to provide data on contractor manpower (including subcontractor manpower) for performance of this contract. The cost, if any, for providing this data shall be entered into the space provided at the appropriate CLIN. If no direct cost is associated with providing the data, enter “No Cost”.

Instructions, including the Contractor and Subcontractor User Guides, are available at the CMRA (Contractor Manpower Reporting Application) website at:

https://cmra.army.mil <https://cmra.army.mil>.

For further assistance, email the CMRA Help Desk at contractormanpower@hqda.army.mil Reporting period will be the period of performance not to exceed 12 months ending 30 September of each government fiscal year and must be reported by 31 October of each calendar year.