PWS SIS Support_FINAL.pdf

OCT 24

PERFORMANCE WORK STATEMENT (PWS)

TBD

October 2024 Revision 00

United States Army Reserve Command (USARC) G-34 Intrusion Detection Systems (IDS)

Enterprise System Support Plan

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide technical services and support for the USARC Security Control Center (SCC) Alarm Center Monitoring and Dispatch hardware and software.

1.2 Background: USARC SCC is a government owned and operated (GOGO) enterprise level Central Monitoring Station with a fully equipped backup monitoring station and two remote terminals. The SCC monitors multiple IDS receivers which feed into a centralized automation platform utilizing Security Information Systems (SIS) Alarm Center Monitoring/Dispatch System hardware/software.

1.3 Scope: The Contractor shall provide non-personal service(s). These services include access to 24/7 technical support and on-site service support with visits to the SCC. The hardware/software has been under warranty for the past year and requires a new procurement for continued technical services support. The contractor shall provide support to the SCC Systems Administrator in the implementation of Security Technical Implementation Guides (STIGs). Provide break/fix solutions if a STIG breaks functionality of the system. Work with the government to develop a plan of action and milestones (POAM) if the system fails to comply with DoD Cybersecurity and STIG requirements.

1.4 Objectives: The objective of this contract is to provide 24-hour technical support via telephone, annual on-site technical support to perform general diagnostics, system grooming, system upgrades, problem resolution, and preventative maintenance tasks to ensure optimal system operating conditions and provide annual user training on the Alarm Center Monitoring/Dispatch hardware/software.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): This acquisition is for commercial services and will be performed using FAR Part 12. The contractor’s existing quality assurance system shall be utilized in accordance with FAR 12.208. The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award (Deliverable A.001). The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have five (5) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(f) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.4 U.S. Holidays: Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.5 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.6 Government Facility Office Hours: The USARC SCC is a continuously operated 24-hour facility. The facility main office supervisor hours are 0800 to 1630, Monday through Friday.

1.5.7 Government Facility Operating Hours: The USARC SCC is a continuously operated 24-hour facility. The facility main office supervisor hours are 0800 to 1630, Monday through Friday.

1.5.8 Contractor Support Hours: The Contractor shall provide 24 Hour Technical Support via Telephone. The contractor shall provide a contract/program manager available during normal business hours for Non-Critical Support 09:00AM to 6:00PM EST, Monday – Friday.

The contractor shall provide on-site support via certified technician when telephonic support does not fix issues with the systems hardware or software. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan for annual site visits for technical support and training. The plan, as a minimum, shall identify regularly scheduled work to include location(s), work to be completed, timeline, and training plan. If the need for additional on-site visits by a technician are required, the Contractor must receive approval from the Contracting Officer at a minimum three (3) calendar days prior to execution. The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within ten (10) after date of contract award (Deliverable A.002). The Government will review and either accept or return their comments to the Contractor within ten

(10) days. The Contractor shall then have three (3) days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.9 Place of Performance: The work to be performed under this contract will be performed at Fort McCoy, Wisconsin and Fort Snelling, Minnesota.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Contractor personnel performing on-site work under this contract must have a favorable background investigation and secret level eligibility at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW with the DoD Contract Security Classification Specification (DD Form 254), which is currently accessible at the following link:

http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf

1.6.2 Access and General Protection/Security Policy and Procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf

1.6.4 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use.

1.6.5 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.7 Key Control: (RESERVED)

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Program/Contract Manager/Alternate Program/Contract Manager, Training Coordinator, Software Support/Systems Administrator. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer no later than during the post-award meeting, (Deliverable #}). (Acceptance of the CV by the Contracting Officer is required before these individuals are permitted to perform any task on this contract.)

The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 0800 to 1630 identified in paragraph 1.5.8. Qualifications for all key personnel are listed below:

a. Contract Manager and Alternate Contract Manager: RESERVED

b. Quality Control Manager: RESERVED

c. Systems Administrator/Software Support: Knowledgeable on the manufacturer’s software, experience with the US Defense Information Systems Agency (DISA) and Security Technical Implementation Guide (STIG) requirements, understanding of how to troubleshoot STIG applications, system patches and hardware/software updates that break connections.

d. Special Qualifications: RESERVED

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12 Contractor Workspace: (RESERVED)

1.13 Contractor Travel: (RESERVED)

1.14 Other Direct Costs (ODCs): (RESERVED)

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.17 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18 Non-Disclosure Statements: The Contractor shall provide signed nondisclosure agreements to the Government no later than ten (10) days (Deliverable A.003) prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in removal of Contractor personnel from performance under this contract.

1.19 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI (Deliverable A.004).

The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.20 Phase In /Phase Out Period: (RESERVED)

http://www.dimoc.mil/resources/limitations/ http://www.dimoc.mil/resources/limitations/

1.21 Safety: The following provides information pertaining to Safety and Accident Prevention: The requirements under FAR 52.236-13 and specifically of the EM 385-1-1 include, but are not limited to the following:

(a) Before initiation of work at the job site, an Accident Prevention Plan, written by the Contractor for the specific work and hazards of the contract and implementing in detail the pertinent requirements of EM 385-1-1; will be reviewed for acceptance by designated Government personnel (Deliverable A.005). Specific requirements for development of the Accident Prevention Plan are found in 01.A and Appendix A of EM 385-1-1. EM 385-1-1 is available online at www.usace.army.mil.

(b) Before beginning each activity involving a type of work presenting hazards not experienced in previous project operations or where a new work crew or subcontractor is to perform work, activity hazard analysis (AHA) shall be prepared by the Contractor performing the work activity (See paragraph 01.a.09 of EM 385-1-1);

(c) The Contractor shall require subcontractors to submit their plan of operations showing methods they propose to use in accomplishing major phases of work;

(d) The Contractor shall discuss the plans in conferences convened by the

Contracting Officer prior to starting work on each major phase of operation. Plans shall include all pertinent information such as layout of haul roads, access roads, storage areas, electrical distribution lines, methods of providing minimum exposure to overhead loads, and methods of access to work areas. The plan for accomplishing the initial work phase shall be submitted within fifteen (15) calendar days after award of the contract. Plans for subsequent major phases of work shall be submitted no later than fifteen (15) calendar days prior to initiation of work on each major phase; and

(e) In all areas where construction, demolition, alteration, building, or similar related activities take place, the Contractor shall have the following minimum personal protective clothing and equipment requirements in place for any person working on or visiting the site:

(i) Short sleeve shirt;

(ii) Long trousers;

(iii) Steel-toed safety boots; and

(iv) Hard hat.

1.22 Environmental Compliance: (RESERVED)

1.23 Required Training: The following provides information on training requirements.

http://www.usace.army.mil/ http://www.usace.army.mil/

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training. The Contractor shall submit certificates of completion for each Contractor employee and subcontractor employee required to be physically on site to the COR within 30 days prior to site visit (Deliverable A.006). AT Level I awareness training is available at https://jkodirect.jten.mil.

1.23.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training. The Contractor shall submit certificates of completion for each Contractor employee and subcontractor employee required to be physically on site to the COR within 30 days prior to site visit (Deliverable A.007). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html.

1.23.3 iWATCH Training: (RESERVED)

1.23.4 Information Assurance (IA) Training (RESERVED)

1.23.5 Personally Identifiable Information (PII): (RESERVED)

1.24 Government Property and Services: (RESERVED)

https://jkodirect.jten.mil/ https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html http://www.cdse.edu/catalog/elearning/GS130.html

PART 2 DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (KO) – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include nonmanufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government.Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirements FARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property

HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IGCE Independent Government Cost Estimate IT Information Technology JTR Joint Travel Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SIGE Safety and Health Protection Plan TE Technical Exhibit USAG United States Army Garrison UOM Unit of Measure

PART 3 GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: The Government will provide a Systems Administrator to work with the contractor to apply software security patches, operating system updates and STIG requirements. The government will provide the training request, training agenda and personnel to assist with contractor provided annual training set-up.

3.2 Facilities: The Government will provide the facility requirements for training from the contractor.

3.3 Utilities: (RESERVED)

3.4 Equipment: (RESERVED)

3.5 Special Tooling and Test Equipment: (RESERVED)

3.6 Materials: The Government will provide workspace / desk space during on-site visit and training.

3.7 Training: The Government will provide the requested training agenda to SIS 30-days prior to requested on-site visit.

3.8 Common Access Cards (CAC): (RESERVED)

PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish technical support personnel, certified technician for on-site requirements, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: The Contractor shall possess and maintain a secret facility clearance from the Defense Security Service IAW DoD 5220.22M, National Industrial Security Program Operating Manual (NISPOM) and AR 380-49, Industrial Security Program. The Contractor’s employees, performing work in support of this contract shall have been granted secret level eligibility from the Defense Industrial Security Clearance Office. The Facility Security Clearance must match the highest security clearance required for personnel. The DoD Contract Security Classification Specification (DD Form 254) is provided as an attachment in the basic contract.

4.3 Materials: The Contractor shall provide Alarm Center 2.0 User’s Manual within 30 days from contract award (Deliverable A.007), Training materials and outline 30 days prior to scheduled training event (Deliverable A.008) , and Certificates of Training (for attendees only) (Deliverable A.009) within 10 days after completion of training.

4.4 Vehicles and Equipment: (RESERVED)

4.5 Background Checks): The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5 SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide access to 24 Hour Technical Support via Telephone. The contractor shall provide software support, software updates and bug fixes. The contractor will ensure the primary monitoring station located at Fort McCoy, WI and the backup monitoring station located at Fort Snelling, MN are consistently synchronizing and acting as a “hot backup”. The contractor shall provide a certified technician and trainer at least once annually to perform general diagnostics, system grooming, system upgrades, problem resolution, and preventative maintenance tasks to ensure optimal system operating conditions.

5.2 Tasks: Tasks consist of the following:

5.2.1 Contractor Technical Support: Technical Support: Contractor will provide 24/7 telephonic support for the customer.

(a) STD: The telephonic support line shall be provided 24/7.

AQL: 100% Compliant

(b) STD: The contractor technical support shall provide assistance with ensuring the software is compliant with Department of Defense cybersecurity requirements. The contractor shall ensure Security Technical Implementation Guides (STIGs) are applied to the system. Provide break/fix solutions if a STIG breaks functionality of the system.

(c) STD: Provide software updates for the operating system and automation software.

(d) STD: Provide break/fix solutions if a software or system update breaks the functionality of the system.

5.2.2 Contractor Critical Emergency Support: Provide Critical Emergency Support when the system is down includes inability to monitor/process alarms, primary and backup servers are not functioning, primary and backup signal processors are not functioning, system has been rebooted and is not functioning.

(a) STD: The contractor shall provide on-site support within 48 hours in the event the telephonic support is ineffective.

AQL: Pass or Fail

(b) STD: The contractor shall provide hardware replacement within 48 hours of failure.

AQL: Pass or Fail

5.2.3 Contractor Project Management Support: Contractor shall manage all assigned projects from initial receipt until project completion. The Contractor shall ensure all projects are completed IAW the Contractor's approved schedule and project cost as noted below.

(a) STD: The Contractor shall set up bi-monthly meetings with SCC government personnel to discuss software fixes/issues/concerns.

AQL: Pass or Fail.

(b) STD: The Contractor shall complete each project within +/- 5% of the approved schedule completion date.

AQL: Pass or Fail.

(c) STD: The Contractor shall complete each project within +/- 5% of the initial detailed cost estimate.

AQL: Pass or Fail.

(d) STD: The Contractor shall conduct and document an 8-hour annual training class for SCC employees.

AQL: Pass or Fail.

5.3 Service Contract Reporting

5.3.1 System for Award Management (SAM) Service Contract Report (SCR): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army Reserve Security Control Center via a secure data collection site. The Contractor is required to completely fill in all required data fields through the following web address: www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking “View Assistance for SAM.gov” which is located at the top of the SAM.gov website. From there, you can the select “Contact Our Service Desk” which will allow you to contact SAM.gov directly. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SAM SCR requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria.

Select View by entity to see the service contracts for each entity.

http://www.sam.gov/ http://www.sam.gov/ http://www.sam.gov/

4. Next, select Add for the service contract against which you want to create a Service Contract Report. Each service contract which meets the FAR Subpart 4.1703 reporting thresholds is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

• Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

• Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

7. When you are ready to submit the report, select Submit. This saves your report and returns you to the Select Service Contract page where you can create other SCRs or edit an existing SCR.

Steps for Editing a Submitted Report

1. Follow steps 1-4 above. Any previously submitted SCR will have a View/Edit button instead of an Add button.

2. Select View/Edit. You will be able to view the current SCR, edit available fields, and resubmit the record. You can also delete previously entered information altogether.

STD: All information provided by the Contractor shall be accurate, complete, and not exceed suspense dates noted in corresponding paragraph above.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.1 Department of Defense Contract Security Classification Specification (DD Form 254)

6.1.2 Department of Defense Security Agreement (DD Form 441)

6.1.3 National Industrial Security Program Operating Manual (DoD 5220.22-M)

6.1.4 Installation Access Control (AE Reg 190-16)

6.1.5 The Army Physical Security Program (AR 190-13)

6.1.6 Contractor Identification (AE Reg 27-715)

6.1.7 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

6.1.8 Information Assurance Workforce Improvement Program (DoD 8570-M)

6.1.9 Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01)

6.1.10 Information Assurance (AR 25-2)

6.1.11 Electromagnetic Compatibility Directive (2004/108/EC)

6.1.12 Policies and Procedures for Property Accountability (AR 735-5)

6.1.14 USARC Security Monitoring Automation System (USMAS) Functional Requirements Document

6.1.15 Risk Management Framework for DoD (DoDI 8510.01)

6.1.16 Standards and Technology Special Publication 800-53

6.1.17 Contact ID Codes

6.1.18 Digital Monitoring Products (DMP) Communication Protocols

PART 7 ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY

LEVELS (AQLs)

METHOD OF

SURVEILLANCE

PRS#1 - PWS para (5.2.1) Contractor shall provide 24/7 telephonic technical support.

Customer will have a phone number provided with technical support available 24/7.

100% Compliance Customer Feedback

PRS#2 - PWS para (5.2.1) The contractor shall update the automation software with all current STIGs.

Software is scanned for compliance using ACAS and findings are updated according to the scan results.

100% compliant Monthly ACAS scans

PRS#3 - PWS para (5.2.3) The contractor shall set up bi-monthly meetings to discuss software fixes/issues/concerns.

Contractor schedules a recurring (every other week) meeting and sends invite to government personnel.

100% compliant Customer Feedback

PRS#4 - PWS para (5.3.1) Contract Reporting

(SCR)

The Contractor shall completely fill in all the information in the format using the following web address www.sam.gov The contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. If contract period of

Zero Deviation from Standard

100% Inspection

TECHNICAL EXHIBIT B DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

A.001 Quality Control Plan (paragraph 1.5.1)

Once within 10 days after contract award and no later than 30 days prior to any anticipated changes.

One each to the Contracting Officer

Electronic delivery via email using Microsoft Office Word or PDF

To the Contracting Officer through the Contracting Officer’s Representative

(COR)

A.002 Quality Control Plan (paragraph 1.5.4.3.1)

Once within 10 days after contract award and no later than 30 days prior to any anticipated changes.

Contracting Officer

Electronic delivery via email using Microsoft through the Contracting Officer’s Representative

(COR)

A.003 Non- Disclosure Statements (paragraph 1.18)

10 days prior to the commencement of work.

One each to the email using Microsoft through the Contracting Officer’s Representative

(COR)

A.004 Organizational Conflict of Interest (paragraph 1.19)

Upon request. One each to the email using Microsoft through the Contracting Officer’s Representative

(COR)

A.005 Safety (paragraph 1.21.a)

Before on-site work the Contractor shall delivery an Accident Prevention Plan.

One each to the email using Microsoft through the Contracting Officer’s Representative

(COR)

A.006 AT Level 1 Training (paragraph 1.23.1)

Completed 30 days prior to arriving on site.

Certification delivered as completed to the Contracting Officer

Electronic delivery via email using Microsoft through the Contracting Officer’s Representative

(COR)

A.007 OPSEC

Level 1 Training (paragraph 1.23.2)

Completed 30 days prior to arriving on site.

Certification delivered as completed to the Contracting Officer

Electronic delivery via email using Microsoft Officer Word or

PDF

To the Contracting Officer through the Contracting Officer’s Representative

(COR).

A.008 Materials (paragraph 4.3)

The user manual shall provided within 30 days of contract award.

email using Microsoft through the Contracting Officer’s Representative

(COR)

A.009 Materials (paragraph 4.3)

Training materials and outline shall be provided 30 days prior to scheduled training.

One each to the email using Microsoft through the Contracting Officer’s Representative

(COR)

A.010 Materials (paragraph 4.3)

Certificates of Training shall be provided within 10 days after completion of training.

One each to training participants

Electronic delivery via email using Microsoft Office Word or PDF

To the training participants.