Microsoft Enterprise Services IDIQ

DHS Customs and Border Protection established the Microsoft Enterprise Services Master IDIQ on September 30, 2009, with a last date to order of June 30, 2015 — the vehicle is now closed to new orders and has been inactive for over a decade. All 154 task orders under the vehicle went to Microsoft Corporation, which held 100% of the combined potential value of $191.6 million; $183.2 million (96% of potential) has been obligated across the portfolio. Ordering momentum declined sharply in the contract's final years, dropping from 36 orders in 2011 to 12 in 2015, reflecting the vehicle's approach to closure.

The vehicle procured Microsoft Technology Strategy Services, Microsoft Consulting Services, and Microsoft Premier Support Services, with task orders ranging from roughly $50 thousand to $22.6 million in potential value. Common work included premier support renewals, Active Directory and identity-management consulting, Microsoft Dynamics CRM configuration and deployment, Exchange and application authentication architecture, SharePoint and SQL infrastructure support, and temporary support for legacy products (Windows XP, Windows 7) approaching end of life. Firm-fixed-price was the dominant pricing structure, with labor-hours pricing used occasionally.

Customer concentration was significant: the DHS Chief Procurement Officer placed 44 orders worth $47.4 million (29% of the portfolio), followed by USCIS (15 orders, $56.3 million), Coast Guard (18 orders, $21 million), and the Office of Procurement Operations (22 orders, $17.5 million). All 154 orders carried no set-aside designation. The largest single task order, to customize and deploy CRM for DHS, carried a potential value of $22.6 million. Multiple orders exceeded $3 million in potential value, indicating sustained demand for enterprise-scale consulting and implementation services. This vehicle is not available for new competition and should not be pursued.

The Department-wide Microsoft Enterprise Services contract provides Department of Homeland Security (DHS) Components with a central vehicle to access Microsoft Technology Strategy Services (MTSS), Microsoft Consulting Services (MCS), and Microsoft Premier Support Services (MPSS) services thus complementing the departments current Microsoft Enterprise Agreement for department-wide provisioning on Microsoft software.