Human Factors Engineering Program

The Human Factors Engineering Program (HFEP) is a multiple-award Indefinite Delivery/Indefinite Quantity (IDIQ) contract vehicle established by the Department of Veterans Affairs (VA) Technology Acquisition Center to provide specialized human factors engineering support services. The primary objective is to deliver scientific studies, assessments, and engineering expertise that enhance the usability and user experience of VA technological systems and platforms. Contractors are expected to conduct rigorous human factors research across various VA technology domains, including electronic health record systems, connected care tools, community care programs, and digital service platforms.

Task orders under this IDIQ consistently range from approximately $300,000 to $4.9 million, with performance periods typically spanning one to three years. Two prime contractors, Ben Allegretti Consulting, Inc. and Visionary Consulting Partners, LLC, have been prominent winners of task orders, both of which are service-disabled veteran-owned small businesses. The work is predominantly performed in locations such as Stafford, Virginia; Chantilly, Virginia; and Fairfax, Virginia, with some tasks supporting VA facilities in Nashville, Tennessee and Washington, D.C. While many task orders do not have specific set-aside designations, the original solicitation emphasized opportunities for service-disabled veteran-owned small businesses. The VA Technology Acquisition Center leverages this IDIQ to efficiently procure human factors engineering services that support the department's ongoing technological modernization and system optimization efforts.