Global Support Strategy 2.0 (GSS 2)

The Global Support Strategy 2.0 (GSS 2.0) is a multiple-award Indefinite Delivery/Indefinite Quantity (IDIQ) contract issued by the U.S. Department of State's Bureau of Consular Affairs to provide comprehensive non-inherently governmental support services for consular operations worldwide. The contract encompasses a broad range of services including information services, appointment scheduling, fee collection, document delivery, biometric enrollment, and customer support for visa operations at U.S. consulates and embassies across approximately 120 countries. With a total ceiling value of $3.3 billion and a performance period through December 2030, the contract enables the Bureau of Consular Affairs to efficiently procure critical overseas consular support services through competitive task order competitions.

The task orders under this IDIQ consistently demonstrate a regional approach, with each order targeting specific geographic zones and having firm fixed-price structures. Typical task order values range from approximately $4 million to $205 million, with performance periods generally extending 10-12 years. Two prime contractors, General Dynamics Information Technology (GDIT) and CGI Federal, have been the predominant awardees, securing task orders covering regions such as Mexico, Southeast Asia, Brazil, Central Asia, and various European and African regions. None of the task orders to date have utilized small business set-aside designations, and the places of performance are exclusively outside the continental United States. The task orders support the Department of State's global consular operations by providing technical and professional services that facilitate visa processing, fee collection, and applicant support across diverse international locations.