Enterprise Business Management Support Services

The Department of Homeland Security Customs and Border Protection established this Master BPA on December 20, 2018, with a $500 million shared ceiling to procure enterprise business management support services including portfolio and program management, IT modernization, emerging technology monitoring, enterprise architecture, business intelligence, workforce transformation, and executive communications for CBP. The vehicle's last date to order was December 19, 2023, and it has been succeeded by Enterprise Business Management Support Services II, awarded October 15, 2025.

This vehicle is closed to new orders as of December 2023. The ordering period closed approximately 2.5 years ago, though awarded task orders continue to perform through calendar 2025. Over its active life, CBP issued 51 task orders with a combined potential value of $515.2 million, of which $498.6 million (97%) has been obligated. Activity peaked in 2021 with 12 orders; recent years have averaged 7–8 orders annually, with the most recent award on December 1, 2024, reflecting options exercised or modifications to existing orders rather than new task orders under the now-closed vehicle.

Competition is heavily concentrated. Deloitte Consulting LLP holds 41 of 51 orders representing $370.6 million in combined potential value—roughly 72% of the vehicle's total. Booz Allen Hamilton Inc. holds 6 orders worth $113.4 million, and NTT Data Federal Services, Inc. holds 4 orders worth $31.1 million. No other primes are present. All 51 orders carry no set-aside designation, making this a fully unrestricted vehicle. The vehicle was competitively awarded to these three firms, but the awarding approach resulted in a dominant single incumbent that captured the majority of follow-on work.

CBP itself accounts for 44 of 51 orders totaling $466.4 million, representing roughly 90% of vehicle activity. The remaining five orders fund other DHS offices: the Immediate Office of the Secretary, Chief Security Officer, Immigration and Customs Enforcement, and the Countering Weapons of Mass Destruction directorate, collectively representing $48.8 million.

Task orders have ranged widely in size and pricing structure. Recent awards illustrate typical patterns: firm fixed price orders for defined deliverables (ranging from $173,600 to $37.8 million), time-and-materials orders for ongoing support (typically $6–$31 million potential value), and labor-hour orders for specialized staffing ($3.2–$7.2 million range). Completion dates have generally extended through 2025, with some newer modifications extending into early 2026. The portfolio shows substantial deobligations and modifications, indicating active management and occasional scope adjustments as CBP's IT transformation and business support needs evolved over the vehicle's lifecycle.

Support the mission of Customs and Border Patrol (CBP) such as portfolio, program and project management, strategic planning, customer service support, border security capability analysis and support, information technology business management, information technology transformation services, emerging technology monitoring program, enterprise architecture management, enterprise IT service management implementation, strategy and innovation, enterprise governance, business intelligence, knowledge management, records information governance support, workforce transformation support, executive communications, transition support including in coming and out going.