Defaulted Student Loan Collection Services

The Defaulted Student Loan Collection Services Master Indefinite Delivery/Indefinite Quantity (IDIQ) contract is a federal contract vehicle awarded by the Department of Education's Office of Federal Student Aid to support the collection and administrative resolution of defaulted student loans. The primary purpose of this contract is to engage private collection agencies to perform critical functions related to recovering debts resulting from non-payment of federal student loans across various student aid loan programs. These collection agencies are tasked with implementing strategies to rehabilitate or resolve defaulted loan accounts, ultimately supporting the Department of Education's mission of managing student loan portfolios.

The contract vehicle has been awarded to multiple small businesses, with individual task orders typically ranging from approximately $68 million to $453 million and sharing a common completion date of September 30, 2024. Key prime contractors include Reliant Capital Solutions LLC, F.H. Cann & Associates, Mammoth TECH Inc. (doing business as Credit Adjustments), Coast Professional, Inc., Action Financial Services, Central Research Inc., and others. Most task orders are set aside for total small businesses, with one notable exception being an Action Financial Services order with no specific set-aside. The contractors are geographically dispersed, with mentions of performance locations including Ohio and Central Point, Oregon. Each task order follows a firm fixed-price pricing model and involves multiple subcontractors to provide comprehensive collection and administrative resolution services for defaulted student loans.