Mynavy career center labor support
Ended Indefinite Delivery Contract Awarded Last action
- Contract number
- N0018920DZ003
- Awardee
-
Strategic Data Systems, Inc. UEI K6TLMY7UBHJ6
- Awarding agency
-
Naval Supply Systems Command
Department of the Navy, Department of Defense
- Task orders
- 10 $121,791,142 obligated
Award facts
- Opportunity
-
- My Navy Career Center (MNCC) Contact Center Pre-Solicitation · N0018919RZ014 · Posted Nov 2, 2018
- Combined order value
- $121,839,414 Current and potential, with all options
- Last date to order 100% complete
- Maximum order
- $121,644,033.40
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Bureau of Naval Personnel Department of the Navy, Department of Defense
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition after exclusion of sources · 8 offers Negotiated Proposal / Quote
- Pricing
- Cost Plus Fixed Fee
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
About this IDV
Strategic Data Systems, Inc. (SDS), a Keller, Texas-based information technology and professional services provider, holds an Indefinite Delivery Contract valued at $121.6 million with the Department of the Navy's Bureau of Naval Personnel to provide comprehensive labor support services for the MyNavy Career Center. Awarded on October 24, 2019, with a total small business set-aside designation and a completion date of January 9, 2025, this contract represents the primary vehicle for delivering contact center and personnel support operations. The original solicitation, posted in November 2018, sought an indefinite-delivery, indefinite-quantity contract capable of operating a tier one contact center with 500 or more agents to handle over five million contacts annually across multiple channels including telephone, email, chat, and emerging technologies. Initial task order performance commenced on April 1, 2019, with contact center operations located in Millington, Tennessee and Norfolk, Virginia.
Under this Indefinite Delivery Vehicle, SDS has been issued nine delivery orders ranging from approximately $215,000 to $29.3 million, collectively representing over $113 million in executed task orders through December 2025. These delivery orders encompass labor support services, Oracle database maintenance, contact center operations, and career counseling support functions across the MyNavy Career Center's operations. Task orders have been structured as both cost-plus-fixed-fee and firm fixed-price arrangements, with the most recent orders (December 2024 and December 2025) carrying total small business set-aside designations valued at $29.3 million and $3.8 million respectively. The scope of services provided by SDS directly supports the Bureau of Naval Personnel's personnel management programs, including recruitment, career guidance, and resource counseling to active and reserve sailors, with primary performance locations in Millington, Tennessee and secondary operations in Norfolk, Virginia.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| Mynavy career center labor support | Naval Supply Systems Command (Navy) | $6,942,295 | |
| Mynavy career center labor support | Naval Supply Systems Command (Navy) | $28,415,631 | |
| Labor - mynavy career center support | Naval Supply Systems Command (Navy) | $25,991,804 | |
| Mynavy career center labor support | Naval Supply Systems Command (Navy) | $18,798,682 | |
| Mynavy career center labor support | Naval Supply Systems Command (Navy) | $14,324,779 | |
| Mynavy career center labor support | Naval Supply Systems Command (Navy) | $3,810,970 | |
| Mynavy career center labor support | Naval Supply Systems Command (Navy) | $7,540,994 | |
| Mncc little creek labor | Naval Supply Systems Command (Navy) | $3,181,531 | |
| Mncc oracle support | Naval Supply Systems Command (Navy) | $215,423 | |
| Mncc millington labor | Naval Supply Systems Command (Navy) | $12,569,031 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract N0018920DZ003?
N0018920DZ003 was awarded to Strategic Data Systems, Inc. by Naval Supply Systems Command (Department of the Navy) on October 24, 2019.
How much is contract N0018920DZ003 worth?
Orders under N0018920DZ003 have obligated $121,791,142. Their combined current value, with exercised options, is $121,839,414. A single order can be worth up to $121,644,033.
How many orders have been placed under contract N0018920DZ003?
10 orders have been placed under N0018920DZ003, the latest on December 15, 2025.
Which agency awarded contract N0018920DZ003?
Naval Supply Systems Command (Department of the Navy) awarded N0018920DZ003, with funding from Bureau of Naval Personnel (Department of the Navy).
Who can order from contract N0018920DZ003?
N0018920DZ003 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract N0018920DZ003 competed?
The extent of competition for N0018920DZ003 was full and open competition after exclusion of sources. The government received 8 offers. It was set aside: Total Small Business.
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