The Department of the Navy Bureau of Naval Personnel (DON BUPERS) has awarded a series of delivery orders under an Indefinite Delivery Indefinite Quantity (IDIQ) contract to Strategic Data Systems, Inc. (SDS) to provide labor support services for the MyNavy Career Center. The IDIQ contract, which has a potential value exceeding $120 million, was a single award solicitation set aside for small businesses under NAICS code 561422. SDS, as the prime contractor, is tasked with operating contact centers in Millington, Tennessee and Norfolk, Virginia to handle over 5 million contacts per year across various communication channels including telephone, email, chat, and emerging technologies. The delivery orders awarded to date range from approximately $4 million to $26.5 million and involve SDS providing career counseling, recruitment, personnel management, and other administrative support services to assist the Navy in guiding sailors' career progression and placement. The period of performance for these task orders spans from 2020 through 2024.
The original solicitation, which was set aside for small businesses, sought to acquire services to support the MyNavy Career Center (MNCC) Contact Center Tier 1 and specific Tier 2 services dedicated to Manpower, Personnel, Training and Education (MPT&E). The goal is to improve the quality of HR customer service support provided to sailors, veterans, retirees and their families through a centralized contact center utilizing industry best practices and modern technologies. Performance is expected to commence in April 2019 and the solicitation called for the eventual operation of contact centers capable of handling a minimum of 5 million contacts per year.
Generated 4/4/24, 9:30 AM