The Department of the Navy's Naval Sea Systems Command (NAVSEA) has awarded a $4 billion multiple-award Indefinite Delivery Contract (IDC) titled "SeaPort-NXG" to Pearl Interactive Network LLC, a women-owned small business. The contract is for a 10-year period from January 2, 2025 through January 1, 2029. Under this IDC, Pearl Interactive Network will provide contact center and hotline support services in areas such as healthcare, defense, and civilian agency programs. This includes services for the Health Resources and Services Administration (HRSA) National Vaccine Injury Compensation Programs (VICP) and Countermeasures Injury Compensation Program (CICP) hotlines, as well as Medicare Administrative Contractor support. The IDC was competitively awarded without any set-asides, with proposals evaluated based on initial offers. The primary North American Industry Classification System (NAICS) code is 541330 - Facilities Support Services. Interested parties are advised to monitor the Federal System for Award Management (SAM.gov) for the upcoming solicitation release and any related updates.
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