Multi-channel contact center services

Ended Awarded Last action

Contract number
GS00V08PDD0070
Awardee
Awarding agency
Task orders
1 $27,230,638 obligated

Award facts

Opportunity
Combined order value
  • $27,230,638 Current, with exercised options
  • $68,509,992 Potential, with all options
Last date to order 100% complete
Award type
Multiple award
Who can order
All agencies
Contracting staff
Funding agency
Technology Transformation Service General Services Administration
NAICS code
519190 All Other Information Services
Set-aside
No set-aside
Competition
Full and Open Competition · 12 offers Negotiated Proposal / Quote
Pricing
Order Dependent (IDV only)
Legislative mandates

Award details come from SAM.gov/FPDS.

Task orders

Task order Ordering agency Obligated Awarded
"""" turnkey call center and 1,500 temporary call agents in response to hurricane harvey valued at $899.4M over a 114… HSFETX17F0204 FEMA Support Services Section $27,230,638

Transactions

Action Obligated Date
Other Administrative Action AS15 $0
Other Administrative Action AA14 $0
Other Administrative Action AA13 $0
Other Administrative Action AS12 $0
Other Administrative Action PA10 $0
Other Administrative Action PA11 · Multi-channel contact center services for other functions $0
Transfer Action 17 $0
Change PIID 18 · Multi-channel contact center services for other functions $0
Exercise an Option PA09 · Exercisign option year four 3/11/2016 - 3/10/2018 $0
Supplemental Agreement for work within scope PS07 · MOD PS07 adds SMS message delivery service to USA contact base contract GS00V08PD0070 to enable federal agencies to include text messaging service in future… $0
Exercise an Option PO08 · MOD PO08 exercised option period three for two years. Period of performance extended from 03/11/2014 through 03/10/2016. $0
Other Administrative Action PA06 · Change contracting officer representative (COR) from henry LAI to barbara walton $0
Exercise an Option PO05 · Exercise option period two for a two year period of performance 03/11/2012 through 03/10/2014. This MOD also incorporates by reference, far clause 52.223-18,… $0
Other Administrative Action PA04 · Change the submission date for the special hiring report $0
Other Administrative Action PA03 · Administrative MOD to correct the sequence of modification numbers from PA01 to PA02. $0
Exercise an Option PA02 · Exercise option period one: period of performance 12 march 2010 through 11 march 2012 $0
Other Administrative Action PS01 $0
Original award $0
Show all 18

Quick answers

Who was awarded contract GS00V08PDD0070?

GS00V08PDD0070 was awarded to Ttec Government Solutions LLC by Assisted Acquisition Services Region 11 (Assisted Acquisition Services) on March 11, 2008.

How much is contract GS00V08PDD0070 worth?

Orders under GS00V08PDD0070 have obligated $27,230,638. Their combined potential value, with all options, is $68,509,992.

How many orders have been placed under contract GS00V08PDD0070?

1 order has been placed under GS00V08PDD0070, the latest on September 5, 2017.

Which agency awarded contract GS00V08PDD0070?

Assisted Acquisition Services Region 11 (Assisted Acquisition Services) awarded GS00V08PDD0070, with funding from Technology Transformation Service (General Services Administration).

Who can order from contract GS00V08PDD0070?

GS00V08PDD0070 is a multiple award indefinite delivery contract. All agencies can place orders on it.

Is contract GS00V08PDD0070 part of a contract vehicle?

Yes. GS00V08PDD0070 is part of USA Contact Multichannel Contact Center Services.

Was contract GS00V08PDD0070 competed?

The extent of competition for GS00V08PDD0070 was full and open competition. The government received 12 offers.

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