"""" turnkey call center and 1,500 temporary call agents in response to hurricane harvey valued at $899.4M over a 114 day period.
Ended Awarded Last action
- Contract number
- HSFETX17F0204
- Awardee
-
Ttec Government Solutions LLC UEI ZSFKFBKXEXX3
- Awarding agency
-
FEMA Support Services Section
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $27,230,638
Award facts
- Opportunity
-
- HSFETX17R0202 Solicitation number
- Contract value 40% obligated
-
- $27,230,638.34 Current, with exercised options
- $68,509,993.34 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 519190 All Other Information Services
- PSC
- R702 Support- Management: Data Collection
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Greenwood Village, CO 80112, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$1,305,960 | |
| Change Order | $0 | |
| Funding Only Action | -$40,000,000 | |
| Exercise an Option | $13,752,375 | |
| Exercise an Option | $13,752,375 | |
| Exercise an Option | $13,752,375 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $3,782,558 | |
| Other Administrative Action | $0 | |
| Original award | $23,496,915 |
About this award
This contract was awarded by the Federal Emergency Management Agency (FEMA) to Ttec Government Solutions LLC, a global customer experience technology and services company, to provide turnkey call center support and 1,500 temporary call agents in response to Hurricane Harvey. The contract is valued at $899.4 million over a 114-day period and was not set aside for any specific business category. Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, has experience providing a range of products and services, including electronic toll collection devices and account services, as well as outsourced contact center support services to federal agencies as a prime contractor. The contract is associated with a larger FEMA Blanket Purchase Agreement vehicle established to provide scalable, on-demand contact center capabilities in response to natural disasters.
Quick answers
Who was awarded contract HSFETX17F0204?
HSFETX17F0204 was awarded to Ttec Government Solutions LLC by FEMA Support Services Section (Federal Emergency Management Agency) on September 5, 2017.
How much is contract HSFETX17F0204 worth?
The government has obligated $27,230,638 on HSFETX17F0204. Its potential value, with all options, is $68,509,993.
Is contract HSFETX17F0204 an order under another contract?
Yes. HSFETX17F0204 is a delivery order under GS00V08PDD0070, an indefinite delivery contract, on USA Contact Multichannel Contact Center Services.
Was contract HSFETX17F0204 competed?
The extent of competition for HSFETX17F0204 was full and open competition. The government received 4 offers.
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