Federal aviation administration (FAA) integrated service center (ISC)

Active Indefinite Delivery Contract Awarded Last action

Contract number
692M1520D00004
Awardee
Awarding agency
Task orders
48 $220,806,857 obligated

Award facts

Combined order value
  • $220,396,857 Current, with exercised options
  • $239,442,384 Potential, with all options
Last date to order 65% complete
IDV ceiling 58% used
$377,901,255.00
Award type
Single award
Who can order
Only the awarding agency
Funding agency
Headquarters Federal Aviation Administration, Department of Transportation
Set-aside
No set-aside
Competition
Full and Open Competition · 6 offers Negotiated Proposal / Quote
Pricing
Firm Fixed Price

Award details come from SAM.gov/FPDS.

About this IDV

The Federal Aviation Administration awarded a single-award Indefinite Delivery Contract to Science Applications International Corporation on April 15, 2020, with a ceiling of $377.9 million and ultimate completion date of April 14, 2030. The contract carries no set-aside designation.

Work is performed at Reston, Virginia, with place of performance also including Falls Church, Virginia, Herndon, Virginia, Mosby, Virginia, and Washington, D.C. for subordinate task orders.

The IDIQ was established to procure Integrated Service Center (ISC) support across multiple service categories: end-user device support, service desk operations, tech dispatch, wireless infrastructure, program management, and executive support for the Federal Aviation Administration and its employees, contractors, and affiliates. Task orders under this vehicle fund both time-and-materials and firm fixed-price work across five-year base and option periods.

Recent task order activity issued under this IDIQ reflects sustained operational demand across ISC service lines. April 2026 orders include a $10.7 million firm fixed-price delivery order for Tier 1 service desk support with subcontractors VMD Systems Integrators (woman-owned, minority-owned small business), Second-61 LLC (HUBZone certified), and Abacus Solutions Group (service-disabled veteran-owned small business); a $9.6 million time-and-materials order for end-user device support through April 2037; a $7.6 million time-and-materials order for tech dispatch support; a $2.7 million time-and-materials order for LCAM backend infrastructure and enterprise wireless program support; and a $747,656 time-and-materials order for FAA executive support services. Additional 2026 orders support IT training ($1.1 million time-and-materials) and program management ($1.5 million firm fixed-price). Earlier 2025 task orders include a $10.8 million firm fixed-price service desk support order and a $9.7 million time-and-materials end-user device support order, both with April 2025 awards. The vehicle has sustained approximately 48 active task orders across the multi-year performance period, with cumulative ordering activity concentrated in service desk, device management, and technical dispatch categories.

Task orders

Task order Ordering agency Obligated Awarded
Clin #6004A for lcam backend infrastructure support - enterprise wireless program support. 692M1526F00035 Technical Center (FAA) $2,550,462
Executive support team offering support to FAA executives through the management of incidents and IT service requests 692M1526F00038 Technical Center (FAA) $712,264
Lcam end user device support under the integrated service center (ISC) contract. 692M1526F00034 Technical Center (FAA) $8,258,957
Clin 6006 for IT customer training support. 692M1526F00036 Technical Center (FAA) $443,388
Service desk support under the integrated service center (ISC) contract. SLI locator - clin 2 - tier 1 service center… 692M1526F00033 Technical Center (FAA) $10,716,713
Clin 6007A - tech dispatch 692M1526F00037 Technical Center (FAA) $7,632,408
Clin 1 program management support under the integrated service center (ISC) contract. 692M1526F00032 Technical Center (FAA) $1,170,459
Itar-25-3305, SLI # 60035. 692M1525F00184 Technical Center (FAA) $63,703
Itar-252690 SLI 59680 692M1525F00156 Technical Center (FAA) $3,770,693
Clin 5007E. All other special projects. Executive support 692M1525F00049 Technical Center (FAA) $446,114
Itar-25-1356 SLI # - 54501 service desk support under the integrated service center (ISC) contract. SLI locator… 692M1525F00044 Technical Center (FAA) $10,166,213
Itar-25-1579 SLI # - 56561 clin 4 support under the integrated service center (ISC) contract. SLI locator - fciss f & e… 692M1525F00061 Technical Center (FAA) $2,355,059
Itar-25-1359 SLI # - 54508 funding for tech dispatch support under the integrated service center (ISC) contract. SLI… 692M1525F00048 Technical Center (FAA) $8,122,461
Itar-25-1398 SLI#: 53106 lcam end user device support under the integrated service center (ISC) contract. 692M1525F00043 Technical Center (FAA) $9,732,841
Itar-25-1289 - SLI# 50078 BPS OPS for IT training support under clin 6 task order. Funds are from DE-OB itar-25-0417. 692M1525F00047 Technical Center (FAA) $477,795
Award for clin 1 program management support under the integrated service center (ISC) contract. 692M1525F00042 Technical Center (FAA) $1,697,246
Itar-24-1819 - remedy support for the benefits operations center (BOC). 692M1524F00069 Technical Center (FAA) $124,208
Service desk support under the integrated service center (ISC) contract. 692M1524F00044 Technical Center (FAA) $11,018,938
SLI: 52437 clin 4 - infrastructure and wifi support under the integrated service center (ISC). 692M1524F00051 Technical Center (FAA) $2,499,882
Clin 7E executive support under the integrated service center (ISC) contract. 692M1524F00058 Technical Center (FAA) $663,007
IT training support under the integrated service center (ISC) contract. 692M1524F00046 Technical Center (FAA) $828,890
Itar-24-1308 SLI# 50112 tech dispatch support under the integrated service center (ISC) contract. 692M1524F00047 Technical Center (FAA) $9,704,806
Itar-24-1263 - SLI: 50104 clin 1 task order under the integrated service center (ISC) contract. 692M1524F00043 Technical Center (FAA) $1,614,549
Lcam end user device support under the year 5 clin 3 task order under the integrated service center contract. 692M1524F00045 Technical Center (FAA) $10,098,984
Provide custom javascript and html coding support for AHF. 692M1523F00179 Technical Center (FAA) $3,215
Itar-23-1434 SLI#: 45946 clin 2 - service center support under the integrated service center (ISC) contract. 692M1523F00081 Technical Center (FAA) $11,065,896
IT training support services under clin 6. 692M1523F00083 Technical Center (FAA) $808,390
Fciss f & e funds for wireless install support under the clin 4 under the integrated service center (ISC) contract. 692M1523F00095 Technical Center (FAA) $2,464,612
Itar-23-1435 SLI: 47055 lcam end user device support under the integrated service center (ISC) contract. - AFN/AIT… 692M1523F00082 Technical Center (FAA) $9,898,951
Clin 3007A for tech dispatch support 692M1523F00084 Technical Center (FAA) $9,098,374
Itar-23-1433 SLI: 45948 clin 001 - integrated service center program management support. 692M1523F00079 Technical Center (FAA) $1,606,065
ISC clin 2 - service center - year 3 692M1522F00037 Technical Center (FAA) $11,305,380
ISC clin 1 - program management support - year 3 692M1522F00036 Technical Center (FAA) $1,468,938
ISC clin 7A - tech dispatch support - year 3 692M1522F00040 Technical Center (FAA) $8,722,697
ISC clin 6 - training support - year 3 692M1522F00039 Technical Center (FAA) $571,623
ISC clin 3 - lifecycle asset management - end-user device support - year 3 692M1522F00038 Technical Center (FAA) $9,492,855
Clin #X004A for lcam backend infrastructure support - enterprise wireless program support 692M1521F00245 Technical Center (FAA) $2,900,055
ISC clin 1003 lifecycle asset management (lcam) end-user device support 692M1521F00222 Technical Center (FAA) $4,831,578
ISC clin 7B prism conversion support 692M1521F00168 Technical Center (FAA) $53,763
ISC clin 2 - service center - year 2 692M1521F00124 Technical Center (FAA) $12,244,085
ISC clin 6 - training support - year 2 692M1521F00125 Technical Center (FAA) $495,915
ISC clin 7A - tech dispatch - year 2 692M1521F00126 Technical Center (FAA) $8,618,471
ISC clin 1 - program management - year 2 692M1521F00123 Technical Center (FAA) $1,699,664
ISC clin 3 - lcam end-user - depot - year 1 692M1520F00682 Technical Center (FAA) $6,890,486
Clin 0006 - IT customer training support 692M1520F00648 Technical Center (FAA) $137,020
ISC clin 2 service center - year 1 692M1520F00681 Technical Center (FAA) $4,326,132
ISC clin 7A - tech dispatch - year 1 692M1520F00683 Technical Center (FAA) $3,623,509
Task order 0001 clin 0001A program management (FP) $860,023.38 clin 0001B transition costs (NTE) $2,502,654.60 clin… 692M1520F00274 Technical Center (FAA) $3,609,144
Show all 48

Transactions

Action Obligated Date
Other Administrative Action P00010 $0
Other Administrative Action P00009 $0
Other Administrative Action P00008 $0
Other Administrative Action P00007 $0
Other Administrative Action P00006 $0
Other Administrative Action P00005 $0
Other Administrative Action P00004 $0
Other Administrative Action P00003 · Federal aviation administration (FAA) integrated service center (ISC) - modification to update clause 3.8.2-17 key personnel and facilities (JUL 2019) $0
Other Administrative Action P00002 $0
Other Administrative Action P00001 $0
Original award $0
Show all 11

Subawards

Subcontractor Amount Awarded
Accessagility LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT. Provide installation and… $1,392,730
Accessagility LLC CLIN #6004A FOR LCAM BACKEND INFRASTRUCTURE SUPPORT - ENTERPRISE WIRELESS PROGRAM SUPPORT. Provide installation and configuration services for the Integrated… $1,392,730
Second-61 LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT. Helpdesk work in support of SAICs… $250,000
VMD Systems Integrators, LLC CLIN 6006 FOR IT CUSTOMER TRAINING SUPPORT. Planning, designing, developing, implementing, updating, and maintaining IT training products and delivering IT… $304,358
Clearbridge Technology Group, LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT. Helpdesk work in support of SAICs… $50,000
Cratis Automation Solutions LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT. Helpdesk work in support of SAICs… $50,000
VMD Systems Integrators, LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT. Integrated Service Center IT… $100,094
Transamerica Technology Services Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT. Integrated Service Center IT Help… $428,615
Abacus Solutions Group LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT. Integrated Service Center IT Help… $420,485
Avyon Consulting Group, Inc. Itar-25-1356 SLI # - 54501 $350,000
VMD Systems Integrators, LLC Itar-25-1356 SLI # - 54501 $200,000
Abacus Solutions Group LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. Integrated Service Center IT support for the FAA and its employees, contractors, and… $300,000
Abacus Solutions Group LLC ITAR-25-1356 SLI # - 54501 SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT.… $100,000
Abacus Solutions Group LLC ITAR-25-1356 SLI # - 54501 SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - CLIN 2 - TIER 1 SERVICE CENTER SUPPORT.… $400,000
Accessagility LLC ITAR-25-1579 SLI # - 56561 CLIN 4 SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - FCISS F&E - ISC WIRELESS INSTALLATION SUPPORT. CIP #… $1,500,000
Cratis Automation Solutions LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. Helpdesk work in support of SAICs FAA help desk, providing qualified personnel and… $250,000
Transamerica Technology Services Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. Integrated Service Center IT support for the FAA and its employees, contractors, and… $700,000
Accessagility LLC ITAR-25-1579 SLI # - 56561 CLIN 4 SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. SLI LOCATOR - FCISS F&E - ISC WIRELESS INSTALLATION SUPPORT. CIP #… $500,000
FWG Solutions Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. Integrated Service Center IT support for the FAA and its employees, contractors, and… $200,000
Clearbridge Technology Group, LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. Helpdesk work in support of SAICs FAA help desk, providing qualified personnel and… $350,000
Prime Technical Services Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. "Integrated Service Center IT support for the FAA and its employees, contractors, and… $250,000
VMD Systems Integrators, LLC IT TRAINING SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. Provide training staff for FAA ISC Customer Training Task Order $1,000,000
Cratis Automation Solutions LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Helpdesk work in support of SAICs FAA help desk,… $50,000
Clancyjg International SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Enterprise Information Technology Support… $300,000
VMD Systems Integrators, LLC IT TRAINING SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO ADD FUNDING. Provide training staff for FAA ISC Customer Training Task… $100,000
Transamerica Technology Services Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Integrated Service Center IT support for the FAA… $50,000
VMD Systems Integrators, LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Integrated Service Center IT support for the FAA… $178,706
Transamerica Technology Services Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO UPDATE THE PWS. . Integrated Service Center IT support for the FAA… $69,251
Transamerica Technology Services Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Integrated Service Center IT support for the FAA… $530,749
VMD Systems Integrators, LLC IT TRAINING SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO ADD FUNDING. Provide training staff for FAA ISC Customer Training Task… $350,000
VMD Systems Integrators, LLC IT TRAINING SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO ADD FUNDING. Provide training staff for FAA ISC Customer Training Task… $93,000
VMD Systems Integrators, LLC IT TRAINING SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO ADD FUNDING. Provide training staff for FAA ISC Customer Training Task… $657,000
Prime Technical Services Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Integrated Service Center IT support for the FAA… $236,153
FWG Solutions Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Integrated Service Center IT support for the FAA… $250,000
Accessagility LLC SLI: 52437 CLIN 4 - INFRASTRUCTURE AND WIFI SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC). MODIFICATION TO OBLIGATE FUNDS. Provide installation and… $1,387,418
Accessagility LLC SLI: 52437 CLIN 4 - INFRASTRUCTURE AND WIFI SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC). MODIFICATION TO DE-OBLIGATE-OBLIGATE FUNDS. Provide… $112,582
Accessagility LLC SLI: 52437 CLIN 4 - INFRASTRUCTURE AND WIFI SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC). MODIFICATION TO OBLIGATE FUNDS. Provide installation and… $300,000
Clearbridge Technology Group, LLC SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Integrated Service Center IT support for the FAA… $316,807
Avyon Consulting Group, Inc. SERVICE DESK SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO OBLIGATE FUNDING. Enterprise Information Technology Support… $450,000
Avyon Consulting Group, Inc. ITAR-23-1434 SLI#: 45946 CLIN 2 - SERVICE CENTER SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO DE-OBLIGATE FUNDING. Enterprise… $450,000
Strictly Technology, LLC ITAR-23-1435 SLI: 47055 LCAM END USER DEVICE SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. - AFN/AIT LCM (CORPORATE ASSESSMENT) MODIFICATION TO… $129,412
Clearbridge Technology Group, LLC ITAR-23-1434 SLI#: 45946 CLIN 2 - SERVICE CENTER SUPPORT UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT. MODIFICATION TO ADD FUNDING. Integrated Service… $30,000
Accessagility LLC WIRELESS INSTALL SUPPORT UNDER THE CLIN 4 UNDER THE INTEGRATED SERVICE CENTER (ISC) CONTRACT - MODIFICATION TO ADD FUNDING. Supplier provides installation and… $296,000
Show all 43

Quick answers

Who was awarded contract 692M1520D00004?

692M1520D00004 was awarded to Science Applications International Corporation by Technical Center (Federal Aviation Administration) on April 15, 2020.

How much is contract 692M1520D00004 worth?

Orders under 692M1520D00004 have obligated $220,806,857. Their combined current value, with exercised options, is $220,396,857. Their combined potential value, with all options, is $239,442,384. 692M1520D00004's own ceiling is $377,901,255.

How many orders have been placed under contract 692M1520D00004?

48 orders have been placed under 692M1520D00004, the latest on April 23, 2026.

Which agency awarded contract 692M1520D00004?

Technical Center (Federal Aviation Administration) awarded 692M1520D00004, with funding from Headquarters (Federal Aviation Administration).

Who can order from contract 692M1520D00004?

692M1520D00004 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.

Was contract 692M1520D00004 competed?

The extent of competition for 692M1520D00004 was full and open competition. The government received 6 offers.

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