VA claims processing and customer service
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- 36C10G24D0051
- Awardee
-
Signature Choice II, LLC UEI LFP2BFMQDMJ1
- Awarding agency
-
Headquarters
Department of Veterans Affairs
- Task orders
- 3 $328,881,367 obligated
Award facts
- Combined order value
-
- $501,094,375 Current, with exercised options
- $599,961,191 Potential, with all options
- Last date to order 97% complete
- IDV ceiling 48% used
- $687,000,000.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 524292 Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
- PSC
- R499 Support- Professional: Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business Sole Source
- Competition
- Not Available for Competition · 1 offer Only One Source
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
The Department of Veterans Affairs awarded a single-award indefinite-delivery contract to Signature Choice II, LLC, a service-disabled veteran-owned small business, on May 8, 2024, for $687 million under a sole-source SDVOSB set-aside. The contract's ultimate completion date is November 7, 2026.
The IDIQ procures VA claims processing and customer service operations. Place of performance includes Dale City, Virginia and Denver, Colorado.
Under this vehicle, the VA has issued three delivery orders. A $382.3 million order awarded May 8, 2025, with completion through November 7, 2026, performs at Dale City, Virginia; in fiscal year 2025 it invoiced $70.1 million against 386 full-time equivalents and 802,348 contractor hours at a blended rate of $87.32 per hour, with 100 percent of contractor hours subcontracted. A $186.9 million order awarded May 8, 2024, with completion through May 7, 2025, performs at Denver, Colorado. A $4.84 million order awarded September 30, 2025, with completion through September 29, 2026, performs at Dale City, Virginia.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| VA claims processing and customer service | Headquarters | $4,841,367 | |
| VA claims processing and customer service | Headquarters | $147,602,900 | |
| VA claims processing and customer services | Headquarters | $176,437,108 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Original award | $0 |
Show all 17
Quick answers
Who was awarded contract 36C10G24D0051?
36C10G24D0051 was awarded to Signature Choice II, LLC by Headquarters (Department of Veterans Affairs) on May 8, 2024.
How much is contract 36C10G24D0051 worth?
Orders under 36C10G24D0051 have obligated $328,881,367. Their combined current value, with exercised options, is $501,094,375. Their combined potential value, with all options, is $599,961,191. 36C10G24D0051's own ceiling is $687,000,000.
How many orders have been placed under contract 36C10G24D0051?
3 orders have been placed under 36C10G24D0051, the latest on September 30, 2025.
Who can order from contract 36C10G24D0051?
36C10G24D0051 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 36C10G24D0051 competed?
The extent of competition for 36C10G24D0051 was not available for competition. The government received 1 offer. It was set aside: Service-Disabled Veteran-Owned Small Business Sole Source.
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