VA claims processing and customer service
Active Awarded Last action
- Contract number
- 36C10G25N0048
- Awardee
-
Signature Choice II, LLC UEI LFP2BFMQDMJ1
- Awarding agency
-
Headquarters
Department of Veterans Affairs
- Obligated
- $147,602,900
Award facts
- Contract value 36% obligated
-
- $319,815,910.69 Current, with exercised options
- $408,140,499.26 Potential, with all options
- Completion date 97% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 524292 Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
- PSC
- R499 Support- Professional: Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business Sole Source
- Competition
- Not Available for Competition Only One Source
- Pricing
- Firm Fixed Price
- Place of performance
- Dale City, VA 22193, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $24,045,730 | |
| Supplemental Agreement for work within scope | $1,784,128 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | -$1,554,240 | |
| Supplemental Agreement for work within scope | $1,893,512 | |
| Exercise an Option | $99,997,916 | |
| Supplemental Agreement for work within scope | $54,803 | |
| Supplemental Agreement for work within scope | $5,661,064 | |
| Supplemental Agreement for work within scope | $208,990 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $4,309,073 | |
| Supplemental Agreement for work within scope | $7,228,593 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $0 |
Show all 16
About this award
The Department of Veterans Affairs issued a delivery order to Signature Choice II, LLC, a service-disabled veteran-owned small business, on May 8, 2025, under a service-disabled veteran-owned small business sole-source set-aside with a ceiling value of $408.14 million and an ultimate completion date of November 7, 2026.
The order supports VA claims processing and customer service operations. Place of performance is Dale City, VA. Signature Choice II is a veteran-owned limited liability company specializing in administrative and customer support services for the VA.
In FY2025, the order invoiced $70.1 million across 386 FTEs and 802,348 contractor hours, yielding a derived government-paid rate of $87.32 per hour. The company subcontracted 100 percent of contractor hours to two subcontractors.
Quick answers
Who was awarded contract 36C10G25N0048?
36C10G25N0048 was awarded to Signature Choice II, LLC by Headquarters (Department of Veterans Affairs) on May 8, 2025.
How much is contract 36C10G25N0048 worth?
The government has obligated $147,602,900 on 36C10G25N0048. Its current value, with exercised options, is $319,815,911. Its potential value, with all options, is $408,140,499.
Is contract 36C10G25N0048 an order under another contract?
Yes. 36C10G25N0048 is a delivery order under 36C10G24D0051, an indefinite delivery contract.
Was contract 36C10G25N0048 competed?
The extent of competition for 36C10G25N0048 was not available for competition. It was set aside: Service-Disabled Veteran-Owned Small Business Sole Source.
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